Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

M Health Fairview vs Aetna Health

M Health Fairview 4.5★ · Free to download 70
Winner M Health Fairview
Aetna Health 4.7★ · Free to download 40

M Health Fairview is the better choice for managing healthcare appointments and information, despite some technical glitches, while Aetna Health struggles with core functionality and provider search.

Full reviews: M Health Fairview · Aetna Health

M Health Fairview offers a generally user-friendly experience for managing appointments, test results, and communication with doctors, though it has some recent technical issues. Aetna Health, despite its higher lifetime rating, is plagued by persistent login problems, inaccurate provider directories, and a frustrating user interface, making it difficult for users to access essential insurance information and find care.

Head to head

Features & Functionality edge: M Health FairviewR3R5R6R8
M Health Fairview M Health Fairview users appreciate having all necessary health information in one place, including doctor visits, test results, after-visit reports, and the ability to communicate with doctors R5R31. The app allows for scheduling appointments, though some users find this process clunky R8. Some users also report issues with switching profiles for family members R3 and a lack of direct email functionality to staff R6.
Aetna Health Aetna Health users report significant issues with core features, including an outdated and inaccurate provider directory R35, difficulty submitting claims , and the inability to add ID cards to Apple Wallet despite the option being advertised . Many users also struggle to find specific care providers R52R67.
Ease of Use & Navigation edge: M Health FairviewR4R5R14R20
M Health Fairview Many M Health Fairview users find the app easy to navigate and user-friendly R5. However, some users describe it as confusing and cluttered, making simple tasks like messaging a doctor difficult R20. Others report issues with password management R4 and difficulty figuring out certain features R14.
Aetna Health Aetna Health is widely criticized for its confusing and difficult-to-navigate interface . Users find it hard to locate information and struggle with the provider search function, which is described as restrictive and ineffective R67R64. Some users also report issues with the app's formatting on iPads .
Reliability & Performance edge: M Health FairviewR6R12R13R18
M Health Fairview M Health Fairview has recent issues with freezing screens and menus not working after updates R12R13. Some users report problems with virtual visits not working R18 and the app not expanding to full screen . Despite these issues, many users find the app works great and is helpful R6.
Aetna Health Aetna Health is plagued by frequent and persistent technical issues, with users constantly encountering "technical issues" or "system temporarily unavailable" messages, preventing them from logging in or using the app R56R59R62R69. The app is described as slow, laggy, and glitchy . Some users with older phones are unable to use the app due to forced updates and incompatibility with older iOS versions R45R53R74R81.
Customer Service & Support tieR1R9R38R41
M Health Fairview M Health Fairview users report extremely hard to contact representatives and generally terrible customer service R1. There are also complaints about disorganization regarding health results and communication, requiring patients to follow up themselves R9.
Aetna Health Aetna Health's AI assistant is criticized for providing incorrect or misleading information, making it a waste of time to message through the app R38R41. While some users praise helpful phone support , others report that IT services suggest trying a different browser when the app is broken .
Price & Value edge: M Health FairviewR5R25R29R76
M Health Fairview M Health Fairview is free to download and provides value by centralizing health information and communication, making healthcare management easier for many users R5R25R29.
Aetna Health Aetna Health is free to download, but users question its value due to its unreliability and inability to perform basic functions R76. Many express frustration with paying for insurance but being unable to use the app to find care or access benefits .
Pick M Health Fairview if

you are a patient of M Health Fairview and want a centralized app for managing appointments, test results, and communicating with your doctors, despite occasional technical hiccups R5R31.

Pick Aetna Health if

you are an Aetna member who primarily uses the website or prefers phone support, as the app is frequently unreliable and difficult to use for core functions .

Evidence note: Aetna Health has a significantly higher number of lifetime ratings and a slightly higher lifetime rating, but recent reviews heavily skew negative, indicating a decline in user satisfaction and app functionality. M Health Fairview has fewer reviews, but a more balanced mix of positive and negative feedback.

Frequently asked

Does M Health Fairview allow family profile management?
While some users appreciate the ability to link family accounts and see all appointments and information for their children, others report issues with the app not letting them switch between their profile and a child's profile R3R31.
Can Aetna Health help me find a doctor?
Aetna Health's provider directory and search function are widely criticized for being outdated, inaccurate, and difficult to use, often providing irrelevant results or no results at all R35R52R64R67.
Are there login issues with Aetna Health?
Yes, many Aetna Health users report persistent login problems, frequently encountering messages like "technical issues" or "system temporarily unavailable," which prevent them from accessing the app R56R59R62R69.
Is the M Health Fairview app reliable for virtual visits?
Some users have reported issues with the M Health Fairview app not working correctly for virtual visits, leading to failures and frustration R18.
Does Aetna Health support older phone models?
No, several Aetna Health users with older iPhones have been unable to use the app due to forced updates that require newer iOS versions, effectively making the app inaccessible on their devices R45R53R74R81.

What reviewers actually said

Built only from these 94 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] M Health Fairview 3/5 · US Can’t switch profiles: Normally I love this app. However, now it’s not letting me switch between my profile and my son’s profile. In order for me to view his messages, I have to go to my computer online. Very frustrating.
  2. [R5] M Health Fairview 5/5 · US Easy to use: It is handy to have all needed information in one spot and easy to navigate too.
  3. [R6] M Health Fairview 3/5 · US App: Is very helpful, although could be more effective if could send staff direct emails.
  4. [R8] M Health Fairview 4/5 · US Pretty good MyChart wrapper: Scheduling an appointment through the app is a bit of a pain. Some types of appointments are not in the apps system, others take multiple steps that feels like a loop.
  5. [R4] M Health Fairview 1/5 · US I’m 74: I lost passwords to the app and to my chart. I can’t find some features that I need for my own convenience. Very annoying and frustrating to redo all the settings
  6. [R14] M Health Fairview 1/5 · US Navigate: Have not been able to figure this app out. Went through the whole process of being able to “quick connect” to the app using a four digit number the other day. It DID NOT work!
  7. [R20] M Health Fairview 1/5 · US App is confusing: The app is all over the place and doing something simple as sending a message to your doctor is hard to locate. This app needs to be optimized to make things simple and not so cluttered.
  8. [R12] M Health Fairview 2/5 · US Constantly freezes screen: Latest update makes everything freeze after I press anything; notifications, messages, upcoming appointments, lab results, everything. I’ve only encountered these problems this September. Sometimes works again after I turn off and on my phone, other times I have to completely close and reopen the app.
  9. [R13] M Health Fairview 5/5 · US Menus don’t work: When I tap “messages” and many other elements of the app, it’s like my screen is broken and I just can’t select or access big parts of the app. My phone is not the problem, this is not an issue with any other app.
  10. [R18] M Health Fairview 2/5 · US Disappointed: I finally get this app on my phone and get it to actually work up until I had a virtual visit with my doctor today. Not only did the app not do what I was told it would do but it was a complete failure according to my chart, I do not exist or invalid failure. Well, this app is an invalid failure.
  11. [R1] M Health Fairview 1/5 · US Terrible customer service: Extremely hard to contact a representative, hard to find documents in the app. Terrible service in general. Facilities are also poorly maintained.
  12. [R9] M Health Fairview 3/5 · US Organization let downs: Although I like the doctors and nurses and assistants and reception people I’ve met, there seems to be total disorganization when it comes to my health results and communication. I shouldn’t have to be the one to ask if the labs have been reviewed or when someone is going to get back to me with results. And that’s what I’ve experienced.
  13. [R38] Aetna Health 1/5 · US Dangerous AI assistant: The AI assistant in the app not only can get things wrong, it can grossly misinform you about your account and claim history. I asked it about denied claims, it says it found 23. I ask it to list them, it says there are no denied claims on my account. Two things are happening here: they’re exposing our data to AI without permission - and if they’ve snuck it into a EULA upd
  14. [R41] Aetna Health 1/5 · US Message responses are AI garbage most of the time.: It’s a waste of time to try to message through the app. After 3 or 4 useless back and forths, I got a conspicuously helpful non AI response. You might have better luck with phone.
  15. [R25] M Health Fairview 5/5 · US Great app: Makes things much easier when things are not easy.
  16. [R29] M Health Fairview 5/5 · US Appreciate this app: Being able to view information about my health is empowering.
  17. [R76] Aetna Health 1/5 · US App never works: I have done everything I could think of and looked up what could be wrong with the app. It’s ridiculous. Why even have one. There’s nothing on it. Not even ID cards. Nothing loads. I’ve uninstalled, reinstalled, turned phone off/on. Don’t waste your time downloading. It won’t work. Use a regular computer.
  18. [R31] M Health Fairview 5/5 · US Obsessed: This is literally the best - my account is linked to my sons. I can see all of our appointments, start evisits, find our primary care doctor information, search an urgent care (with accurate wait times), sent messages to my doctor, see test results, view after visit reports. What more could I ask for?! This is healthcare at its finest.
  19. [R35] Aetna Health 1/5 · US Provider Directory Not Current: My dentist retired nearly a year ago and did not sell his practice to another provider - he closed down his practice entirely. He’s still listed as an in-network provider???? When searching for a new provider, get errors when selecting results. It’s unclear if that dental office or provider is covered by my insurance plan. Results display provider addresses that don
  20. [R52] Aetna Health 3/5 · US Not very user friendly: It's difficult to find a new care provider when there's so little information to use to make an informed decision. I have yet to find an in-network doctor with a review and I live in a fairly large city. Furthermore, after choosing a provider to try and establish a PCP, based on the information provided, I was told that 1. The specialty listed by Aetna is inaccurate and 2.
  21. [R64] Aetna Health 3/5 · US Good overall but provider search is terrible: The search function is in need of overhaul. Searching for a service or doctor will provide no results sometimes and you have to quit the app and relaunch to make the search work.
  22. [R67] Aetna Health 3/5 · US Useless for finding care: For some reason they changed a useful ‘find care’ search function into something less effective than a yahoo search. Limited search terms, results far outside of your request, no sorting or filtering and completely irrelevant. The website is unfortunately no better.
  23. [R56] Aetna Health 1/5 · US Won’t let me sign in: Trying to log in on the website and keep getting a “technical issues” thing that pops up so I tried logging into the app and it tells me “to view this plan please use the member website” the member website doesn’t freaking work!
  24. [R59] Aetna Health 1/5 · US Cannot utilize app functions: Always saying “We’re having technical issues. Please try again later.”
  25. [R62] Aetna Health 1/5 · US Can you do something about this: “System temporarily unavailable. Please try again later.”
  26. [R69] Aetna Health 4/5 · US Has potential: I don’t mind the app as a whole but the “find a doctor” search is restrictive. Most importantly, the app is down every single day for technical issues. I very rarely can use it. Update (8-13-25) uninstalled and reinstalled the app and it cleared up.
  27. [R45] Aetna Health 5/5 · US App update: I cannot access app because it requires an update. I have an older phone which does not support the update. The app should be available for all users or at least provide an alternative.
  28. [R53] Aetna Health 1/5 · US The app cannot be installed on old iPhones.: I wish I could review the app, but I can't because it will not work on an iPhone 8 Plus. This forces the user to have to buy a new phone. Not all of us need the most latest technology . So for those of you that are looking to use this app or use it you're going to need an iPhone that supports a newer version of iOS. A usable cell phone that cannot be u
  29. [R74] Aetna Health 2/5 · US Unable To Access The Aetna App: I’m at a disadvantage, I’ve been with Aetna for over twenty years. I do not have IOS 17.5 , therefore I can not access my medical records or other.
  30. [R81] Aetna Health 1/5 · US Forced updates….: What’s with the FORCED UPDATES to even open and look at my own policy!!! Ridiculous

Synthesized from 94 recent App Store reviews · updated July 2026 · View on the App Store