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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Truist Mobile vs Chase Mobile®

Truist Mobile 4.8★ · Free to download 75
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 78

Chase Mobile® has a slight edge over Truist Mobile due to its broader range of features and generally more reliable performance, despite both apps facing some user complaints regarding check deposits and specific functionalities.

Full reviews: Truist Mobile · Chase Mobile®

Truist Mobile is praised for its ease of use and convenience for basic banking tasks like checking balances, making deposits, and transferring funds. Chase Mobile® offers a wider array of features, including investment management and travel options, but some users find its interface less intuitive and experience more technical glitches.

Head to head

Features edge: Chase Mobile®R1R7R10R16
Truist Mobile Truist Mobile users appreciate the ease of making deposits, transferring funds, and using Zelle R29. However, some users desire more control, such as setting a default account R1 or viewing/updating recurring bill payments R10. There are also complaints about the lack of early paychecks R7 and difficulties for overseas customers with transfers R16.
Chase Mobile® Chase Mobile® offers features like managing credit cards, investments, and travel options. Users value the ability to check accounts on the go and manage savings and investments . However, some find the travel features lacking in search criteria , money management tools primitive , and the Ultimate Rewards redemption clunky . The removal of features like Amazon purchase receipt links was also noted negatively .
Ease of Use edge: Truist MobileR2R3R6R11
Truist Mobile Many Truist Mobile users find the app easy to use, intuitive, and convenient for daily banking R2R3R11. However, some struggle with mobile check deposits, reporting issues with auto-capture and needing multiple attempts R6R12.
Chase Mobile® Chase Mobile® is also described as convenient and user-friendly by many . Yet, a significant number of users find it not very user-friendly , difficult to navigate , and complain about recent updates making it less intuitive R73. Issues with font size and a persistent Face ID login loop also detract from ease of use.
Reliability tieR4R5R14R18
Truist Mobile Truist Mobile is generally seen as dependable and reliable for processes like check deposits R32. However, some users report the app constantly glitching and being unresponsive R14, or not loading after updates R18. There are also concerns about delayed check arrivals R4 and issues with overdraft notifications R5.
Chase Mobile® Chase Mobile® users report issues with the app stalling and not logging in , being laggy, and logging out frequently . Some experience difficulties with check capture and identity verification for Zelle R76. There are also complaints about external account linking being non-functional and slow .
Price/Value edge: Truist MobileR20R38R54R60
Truist Mobile Truist Mobile is a free app, and users appreciate the convenience it offers for managing their finances R20R54R60. There are no specific complaints about fees within the app, though one user wished for perks for good account standing R38.
Chase Mobile® Chase Mobile® is also a free app. However, users frequently complain about high and predatory overdraft fees , high credit card interest , and monthly service fees . Some users also feel their credit limits were unfairly dropped .
Support edge: Truist MobileR8R16R17R50
Truist Mobile Truist users generally report good service from the bank R8R17R50. However, overseas customers face significant challenges getting wire pins, with customer reps not understanding their situation R16.
Chase Mobile® Chase Mobile® users report very poor or useless customer service R76. Some desire a live chat service with human agents . While some find customer service caring , others report being pressured into paperless billing without proper notification, leading to frustration .
Pick Truist Mobile if

Pick Truist Mobile if you prioritize a straightforward, easy-to-use banking app for basic transactions like checking balances, making deposits, and transferring money, and value responsive customer service R2R11R17.

Pick Chase Mobile® if

Pick Chase Mobile® if you need a banking app with a broader range of features, including investment management and credit card controls, and are comfortable navigating a potentially more complex interface .

Evidence note: Both apps have a high volume of positive reviews, often generic, indicating general satisfaction. Negative reviews for both apps frequently highlight issues with mobile check deposits, app glitches, and specific feature frustrations. Chase Mobile® has a higher number of complaints related to fees and customer service.

Frequently asked

Which app is better for mobile check deposits?
While many Truist Mobile users find the mobile deposit process easy and reliable R32R42, some report significant difficulty with auto-capture and needing multiple attempts R6R12. Chase Mobile® users also report that it is hard to capture checks automatically .
Do these apps support Zelle?
Yes, both Truist Mobile and Chase Mobile® support Zelle for sending and receiving money. Truist users find Zelle wonderful and very easy to use R29R30. However, some Chase users have experienced issues with Zelle requiring ID verification that fails due to camera shakiness, even when the phone is still R76.
Are there any issues with app updates?
Truist Mobile users have reported issues with updates not loading on certain devices R18. Chase Mobile® users complain about frequent updates that change the app's layout, making it less user-friendly R73, and sometimes prevent access to accounts R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Truist Mobile 2/5 · US Default account: App shows money market account first always, despite 95%+ of my interactions are with my checking account. Why cannot I set the default account?
  2. [R7] Truist Mobile 1/5 · US Doesn’t support early paychecks: Meh
  3. [R10] Truist Mobile 1/5 · US Clunky-stops working when trying to access bill payment details. Even after updating.: Not a fan. From your mobile phone there is no way to update or view the details on your recurring payments. You have set up. Frustrating.
  4. [R16] Truist Mobile 1/5 · GB Not fit for overseas customers: It is impossible to make anything but small transfers from Truist unless you have a wire pin. Unfortunately, when Truist took over from SunTrust they stopped sending out wire pins by post which means the only way to get one is to call in a local branch. It is almost unbelievable that customer reps don’t seem to see the problem for a non-US resident, do they seriousl
  5. [R2] Truist Mobile 5/5 · US Well satisfied: Fast easy and convenient
  6. [R3] Truist Mobile 3/5 · US Wonderful, easy to user friendly: Wonderful
  7. [R6] Truist Mobile 3/5 · US Never auto captures: Really frustrating. It never auto captures. When I have multiple checks to deposit it takes a looooooong time.
  8. [R11] Truist Mobile 5/5 · US Great app: I’m not tech savvy , I have no problem using this app
  9. [R4] Truist Mobile 1/5 · US Late check: On January 04, 2024 I initiated a check to Metzger Platinum in the approximate amount of $532. I requested the check arrive no later than January 11, 2024. The check actually arrived in January 16, 2024 which was 5 days later causing my auto insurance to be cancelled. I factored in the federal holiday on January 15, 2024. My question is how early do I need to initiate a check to make
  10. [R5] Truist Mobile 4/5 · US Overdraft: I've been having some medical issues and there's been a couple times in the last month where my check didn't go through in time to cover other Medical? or other bills that I paid and I've been hit with overdraft fees. I think if you're gonna go into negative they should give you like a heads up the app if possible to give you like an hour or two to transfer money if you're gonna overdra
  11. [R14] Truist Mobile 1/5 · US Constantly glitching: Unresponsive. Takes forever
  12. [R18] Truist Mobile 2/5 · GB Update: This update isn’t loading on IPhone 11 Pro and I can’t access my account 👎
  13. [R20] Truist Mobile 5/5 · US Good product: I use Truist Mobile frequently. Find it very useful.
  14. [R38] Truist Mobile 5/5 · US I love Truist: I trust Truist and they’ve never let me down. I sure wish they would give me some kind of perk though for keeping my account in good standing.💗💗💗
  15. [R54] Truist Mobile 5/5 · US Improved services: I’ve been with Truist, and the approved services on the mobile app has made life so much easier. So many services are now available where before you had to go into the bank to accomplish things.
  16. [R60] Truist Mobile 5/5 · US Truist App: Excellent app. Enables me to do my banking from home, without a trip to the bank.
  17. [R8] Truist Mobile 5/5 · US love my bank: I’ve been with Truist for 12 years. They’ve had a couple of changes, but I haven’t had nothing but great service with them. They’re always there for me if I need them.
  18. [R17] Truist Mobile 5/5 · US Great Service: Fast, Efficient, Courteous
  19. [R50] Truist Mobile 5/5 · US Great service: 5 stars
  20. [R12] Truist Mobile 1/5 · US Depositing Checks: It should not be this difficult to scan a check! I had to do it 30 bloody times the past hour and it’s still not working!
  21. [R32] Truist Mobile 5/5 · US Easy Process: Still love how easy the process is to deposit checks and verify. System is very reliable. No complaints.
  22. [R42] Truist Mobile 5/5 · US Mobile Deposit: The process is easy. Thanks!
  23. [R29] Truist Mobile 5/5 · US Added Protection & Easy to use: Zelle is wonderful, it checks and verify payments are made to the correct person. Very easy to use.
  24. [R30] Truist Mobile 5/5 · US Zelle: Excellent
  25. [R76] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  26. [R73] Chase Mobile® 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
  27. [R82] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store