National Park Service vs Hopper

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] National Park Service 3/5 · US Meadowrose: The app has a lot of information about individual parts. It does not have any maps.
2. [R12] National Park Service 3/5 · US Need maps: There is really no map of all the parks that is easily accessible.
3. [R17] National Park Service 5/5 · US My Go To for NPS!: Excellent app! Great info. Easy links to reservations. Extremely phone friendly. Includes great trail maps for use on and off line. Long live the NPS!
4. [R61] Hopper 2/5 · US Car rental is misleading: Ordered and paid for a car on the site, I declined insurance on the site because I was using my own. I get to the counter and was charged 4xs more. The price on their site is NOT what you will pay.
5. [R22] National Park Service 2/5 · US Hard to use: The app is cumbersome, very confusing and hard to use.
6. [R28] National Park Service 1/5 · US Hard to navigate: This app offers few answers to questions about the parks and their fees.
7. [R11] National Park Service 5/5 · US LOVE the NPS app!: This app was incredibly helpful on our recent visit to Acadia. We learned so much about the park & it helped as we navigated one of the most beautiful places ever.
8. [R37] National Park Service 5/5 · US So helpful!: This app is incredibly helpful when planning trips and even more so once you are in a park. When visiting Yellowstone we understandably had very little cell service but needed to pivot our plans bc of weather. The NPS app was basically available offline-even in remote areas- which was so helpful. We adjusted plans to deal with days full of cold, rainy, and windy weather(in the last we
9. [R56] National Park Service 2/5 · US Nonstop crashes: I want to love the NPS app, having visited over 200 sites, however, this app freezes and crashes nonstop, making it extremely frustrating. I have a brand new iPhone. Come on guys, you can do better.
10. [R32] National Park Service 1/5 · US Touch not working: This was a great app and I used it quite frequently but now I can’t use it at all! Once I open it, I can, maybe, type one letter and then it doesn’t work anymore. It just freezes up and won’t recognize the touch keypad anymore. At this point the app is worthless to me. Absolutely unusable! To make matters worse, the app support doesn’t even work!
11. [R64] Hopper 1/5 · US False advertising: Double check if you book with them as the fare I purchased stated that it included a carry-on bag, but when I receive my itinerary from the airline, it did not include a carry-on bag and when I contacted Hopper, they told me to call the airline and when I contacted the airline, they told me that it doesn’t include a bag and then I need to purchase it additionally and when contac
12. [R73] Hopper 1/5 · US Scam: this app scammed my family we drove over 8 hours to the hotel just to find out that this app has scammed 14 people including us. we were able to get our money back but we are now stuck at the beach with no place to stay. there is an active investigation on it but they need to shut the app down!
13. [R14] National Park Service 5/5 · US Great Way to Connect: Best App to connect to our national parks! You can download visit info to use when off grid.
14. [R43] National Park Service 5/5 · US Fantastic App!!: I tell everyone I can about this terrific app. There are so many useful features - here are a few of my favorites: - Downloadable content (maps, self guided tour audio and stops) - Special areas of interest - Geo-referencing of photos to the NPS locations (assuming you allow it) even if you visited the park before you had the app. - Ability to create “postcards” with a NP frame ar
15. [R85] Hopper 1/5 · US Innaccurate Hotel Prices: I paid over $1000 to a hotel for a week's stay through Hopper, and I was just charged an additional $321 by the hotel, and I do not know why. Beware, the pricing you see in Hopper is not the ultimate price.
16. [R70] Hopper 1/5 · US Hoppers terrible customer service: I had an absolutely terrible experience with Hopper. I booked a Le Mans Suite at the Paris Hotel in Las Vegas, but when we arrived, Hooper booked the wrong room. It was just a regular 2 queen room. After over an hour on the phone with their agents, constantly being put on hold (often 10 to 20 minutes at a time), even though the agent said 3-5 minutes. they kept
17. [R76] Hopper 1/5 · US Customer service sucks: Not good customer service