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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

CONFIRMED | Sneakers & more vs PUMA | Clothes & Sneakers App

CONFIRMED | Sneakers & more 4.8★ · Free to download 55
Winner PUMA | Clothes & Sneakers App
PUMA | Clothes & Sneakers App 4.9★ · Free to download 70

PUMA offers a more reliable shopping experience with better customer service and order fulfillment, making it the preferred choice over CONFIRMED despite both apps having issues.

Full reviews: CONFIRMED | Sneakers & more · PUMA | Clothes & Sneakers App

CONFIRMED is praised for exclusive drops and unique collaborations but is plagued by navigation issues, slow performance, and significant problems with raffle refunds and customer service. PUMA, while also facing some shipping and login issues, generally provides a more user-friendly interface and better overall shopping experience, though its customer service can be inconsistent.

Head to head

Features and Content edge: CONFIRMED | Sneakers & moreR2R6R14R17
CONFIRMED | Sneakers & more CONFIRMED is valued for its exclusive drops, unique collaborations, and 'wild looking shoes and apparel' R14R17. However, many users criticize the lack of a search bar, making it difficult to find specific items R2R31R51R53. Some also find the 'soon section' uninteresting and the app more like a 'lookbook/catalog' than a functional shopping app R6.
PUMA | Clothes & Sneakers App PUMA offers a good selection of products, with users finding it easy to locate items . However, some users note a need for more options or selection, with certain shoe styles not available on the app . There are also complaints about search parameters not including all options or actual item names .
Ease of Use and Performance edge: PUMA | Clothes & Sneakers AppR2R6R9R31
CONFIRMED | Sneakers & more Users describe CONFIRMED as slow, hard to navigate, and buggy R6. Many express frustration over the lack of a search function, making it difficult to find desired items R2R31R51R53. Some also report issues with language settings mixing languages R9 and the app requiring phone updates that older models can't support .
PUMA | Clothes & Sneakers App PUMA is generally considered user-friendly and intuitive, with many praising its ease of use and good UI . However, some users have experienced slow performance R67 and issues with the app clearing out their cart . There are also reports of login bugs and errors, rendering the app unusable for some .
Reliability (Orders, Raffles, Notifications) tieR7R10R13R16
CONFIRMED | Sneakers & more CONFIRMED users frequently report issues with raffles, including money being held for weeks even after losing R10R13R16. Many feel the raffle system is rigged and that they never win exclusive drops . Notifications for desired shoes or restocks are often inaccurate or non-existent R7.
PUMA | Clothes & Sneakers App PUMA users report significant issues with order processing, including cancelled orders, long delivery times, and incorrect addresses leading to returns R67R70. Order tracking is also frequently reported as not working . Some users also experienced issues with new releases selling out quickly, especially when forced to use the app R64.
Customer Service and Returns tieR1R19R39R40
CONFIRMED | Sneakers & more CONFIRMED receives widespread criticism for its poor customer service and difficult return process. Users report not receiving return labels, slow and unresponsive return pages, and significant delays in receiving refunds R1R39R40. Some users also report customer service being unhelpful with login issues R19.
PUMA | Clothes & Sneakers App PUMA's customer service is frequently described as terrible, with users reporting unresponsiveness, long waits for refunds (up to a month), and issues with cancelled orders not being properly handled R64R67R70R84. There are also complaints about the lack of an in-app portal for tracking returns .
Price and Value edge: PUMA | Clothes & Sneakers AppR10R13R14R16
CONFIRMED | Sneakers & more CONFIRMED is seen as the place for 'exclusive hottest kicks' and designer collabs, suggesting a focus on premium and unique items R14R17. There are no direct complaints about general pricing, but the issues with held funds from raffles R10R13R16 are a significant value concern.
PUMA | Clothes & Sneakers App PUMA offers quality products at good prices . However, some users note that prices have nearly doubled and that discount codes for new members or specific promotions often don't work R81R94.
Pick CONFIRMED | Sneakers & more if

You are primarily interested in exclusive Adidas drops and designer collaborations and are willing to tolerate significant app performance issues, unreliable notifications, and potential problems with raffle refunds R14R17.

Pick PUMA | Clothes & Sneakers App if

You want a generally user-friendly shopping app for Puma products with a good selection, and you prioritize a smoother purchasing experience over exclusive drops, despite potential issues with customer service and discount codes .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show significant frustration, particularly around customer service, refunds, and app functionality. The free-to-download nature means users have low barriers to entry, leading to a wide range of feedback, including many negative experiences from those who encounter friction.

Frequently asked

Does CONFIRMED have a search function?
No, many users report that CONFIRMED lacks a search bar, making it difficult to find specific items and leading to frustration for those looking for particular shoes R2R31R51R53.
Are there issues with refunds on CONFIRMED?
Yes, multiple users report significant problems with refunds on CONFIRMED, especially for raffle entries where money is held for weeks even if the user doesn't win R10R13R16. Return processes are also described as slow and difficult, with delays in receiving return labels and actual refunds R1R40.
Is Puma's customer service reliable?
Puma's customer service is frequently criticized by users as being terrible, unresponsive, and slow, with reports of long waits for refunds (up to a month) and difficulties resolving order issues R64R67R70R84.
Do discount codes work on the PUMA app?
Many users report issues with discount codes on the PUMA app, stating that new member discounts or promotional codes often do not work or are not applicable to all items, leading to frustration at checkout R81R94R98R110.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] CONFIRMED | Sneakers & more 4/5 · US Great store front: Super content and great to see all the colabs! However. You need to have a search bar or at least a stopping point for OG Sambas.
  2. [R6] CONFIRMED | Sneakers & more 3/5 · US I really don’t see the hype: I just don’t get the excitement. The app is slow, hard to navigate, and I have more luck finding new drops searching google. Will the moon boot sneakers ever come out? They’re not even in the soon section. The soon section doesn’t have anything cool. I just don’t get it
  3. [R14] CONFIRMED | Sneakers & more 5/5 · US Exclusive: The only place to trust & buy exclusive hottest kicks by your favorite artists!
  4. [R17] CONFIRMED | Sneakers & more 5/5 · US Wild Looks: There are some wild looking shoes and apparel on this app. It’s cool to look through, lots of designer collabs. I’ve bought several sneakers and a bunch of shirts from Confirmed. Really enjoy it.
  5. [R9] CONFIRMED | Sneakers & more 3/5 · US Please fix language settings: I chose my country of origin and suddenly the apps language is a mix of Portuguese and Spanish. 🤷‍♀️
  6. [R31] CONFIRMED | Sneakers & more 1/5 · US Can’t search: This app is probably fine if you’re not looking for anything in particular, but it’s awful if you downloaded it because you saw a Confirmed-only item on the website. You can’t search the catalog like a normal shopping app, so my initial excitement about some sneakers has turned into frustration. The order I was going to place has become a lost sale. It’s lose/lose for everyone.
  7. [R7] CONFIRMED | Sneakers & more 2/5 · US Notifications: Almost never get notification of the shoes that I like… I miss the event
  8. [R10] CONFIRMED | Sneakers & more 1/5 · US Horrible: I entered a raffle and they took the money out right away and right after I lost i thought they would release my funds and no, I have 2 weeks waiting for them to release my funds talking about they hold it for 7 to 14 days smh and I have called customer care care 3 times and they tell me the same thing
  9. [R13] CONFIRMED | Sneakers & more 1/5 · US Scam App: They charge for entering a draw and in even if you don’t win they hold your money for weeks on end. The Nike Snkr refunds your money immediately if you’re not selected. It’s CLEAR THAT THIS A NEW WAY THEY FOUND TO TAKE PEOPLE’S MONEY AND INVEST IT OR USE IT HOWEVER THEY DEEM FIT WITHOUT PROVIDING A PRODUCT
  10. [R16] CONFIRMED | Sneakers & more 1/5 · US Trash: I entered for a pair and they charged my card. I didn’t win which is fine but I got no notification and they’re still holding the money.
  11. [R1] CONFIRMED | Sneakers & more 1/5 · US Mike: I bought an item that was too large. I requested a return. I was told I was going to get a shipping return label emailed to me. I am still waiting and I’ve never received it.
  12. [R19] CONFIRMED | Sneakers & more 1/5 · US 👎🏾👎🏾👎🏾: Haven’t been able to log in and join in on exclusive releases. Called the contact number and they were NO HELP AT ALL. I’m trying to get the Jellyfish Adidias by Pharrell but the app is ruining that.
  13. [R39] CONFIRMED | Sneakers & more 3/5 · GB Return problems: Return or exchange process don’t work out n app
  14. [R40] CONFIRMED | Sneakers & more 1/5 · US Extremely disappointed: The return page is not able to proceed and really slowly. Not able to return item. Poor user experience.
  15. [R51] CONFIRMED | Sneakers & more 1/5 · US Like a regular shopping app but worse: I downloaded this to find a shoe that’s supposedly only available on this app - can’t find it and can’t search for it to find if it’s out of stock or if I’m just not seeing it. Instead I guess I’ll leave this 1-star review and not buy any shoes from Adidas today.
  16. [R53] CONFIRMED | Sneakers & more 1/5 · US Lame: Can’t even search for what you want, DO NOT DOWNLOAD THIS APP!
  17. [R64] PUMA | Clothes & Sneakers App 1/5 · US Absolutely terrible company: Terrible UX on the app Terrible release schedule of new colors- I’ve wanted multiple colors and versions of the puma deviate nitro elite but the color I want is “not released” for US Once I reach out to customer service they say it’s not available in US, I check again 2 days later and the color I want is actually released in US but now it’s sold out Signing in to my
  18. [R67] PUMA | Clothes & Sneakers App 1/5 · US Change of address: As simple as changing a shipping address right after buying and notice that you can’t The customer service is terrible the page is very slow first and last time buying here
  19. [R70] PUMA | Clothes & Sneakers App 1/5 · US Bad service: My order was not delivered because they could not do their job and place my address well, the shipment was returned after taking 1 week to arrive at New York, and now I will have to wait longer for my return to be processed, I wanted to try their products and ended up disappointed without first trying them, all because their cheap shipping processes are terrible, and the only thing su
  20. [R84] PUMA | Clothes & Sneakers App 1/5 · US Terrible if you have to return something: Products are great, however buy in store or at Amazon. Buying direct means a 1 month wait for refund. It’s how they have it set up. 10 business days for the return to get back to them(and it is really 10). Then another 10 business days to process the return. That’s for actual weeks. Then need to do better.
  21. [R81] PUMA | Clothes & Sneakers App 3/5 · GB Ash: Ok but discount code refused to work upon signing up and would accept my blue light discount either
  22. [R94] PUMA | Clothes & Sneakers App 1/5 · GB Scam codes for new members: It’s really disappointing it took me time to subscribe on their website as a new member, I started making a shopping list and now at check out I came to know that the new members 15% discount code is not applicable on all items. This is ridiculous. I have been shopping from Nike, adidas and Oncloud throughout and tried first time to shop from Puma. But now I can see why
  23. [R98] PUMA | Clothes & Sneakers App 1/5 · GB Promo code promotions scam: Circulating an online promo code that works for the app only. Installed the slap promo still does not work. Cheap trick App30. Deserve a poor review.
  24. [R110] PUMA | Clothes & Sneakers App 2/5 · GB False advertising on discount: Puma say that when you are a first time customer you receive 15% discount. I am purchasing 3 pairs of football and the code that came direct from puma ap for the 15% of and got told it was invalid. But I had to go ahead to purchase boots for my child This is false advertising or offering of discount

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store