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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Keeper vs H&R Block Tax Prep

Keeper 4.8★ · Free + IAP 70
Winner Tie
H&R Block Tax Prep 4.8★ · Free to download 70

Keeper is better for self-employed individuals and small business owners who need ongoing expense tracking, while H&R Block Tax Prep is more suitable for general tax filing, especially for those with simpler returns or who prefer a more traditional tax preparation service.

Full reviews: Keeper · H&R Block Tax Prep

Keeper excels in year-round expense tracking and tax filing for self-employed individuals, but faces criticism for pricing transparency and customer support. H&R Block Tax Prep offers a user-friendly experience for general tax filing, though it struggles with app reliability and upselling tactics.

Head to head

Features (Expense Tracking & Filing) edge: KeeperR5R6R9R14
Keeper Keeper is highly praised by self-employed individuals and small business owners for its ability to track expenses and simplify tax filing throughout the year R5R14. Users appreciate its ease of use for identifying deductions R14. However, some users report issues with linking certain bank accounts like Chase or Apple Card R9 and difficulties with manual transaction entry R6. There are also complaints about the app making deductions messy when personal and business accounts mix, and the inability to delete or edit incorrect deductions .
H&R Block Tax Prep H&R Block Tax Prep is seen as simple and easy to use for general tax filing . It offers features like importing data from previous years and checking W-2s . However, some users find the app limited, especially for complex situations like foreign tax paid or specific deductions . There are also reports of the app not saving data or requiring users to go to a web browser for certain steps, diminishing its utility .
Ease of Use tieR3R8R11R13
Keeper Many Keeper users find the app incredibly easy, simple, and straightforward for tracking expenses and filing taxes R8R11. It's described as a lifesaver for small business owners due to its organized approach . However, some users find it complicated and time-consuming, especially when dealing with incorrect auto-deductions . Login issues and problems with receiving verification codes also hinder ease of use R3R13.
H&R Block Tax Prep H&R Block Tax Prep is frequently praised for being easy to use, simple, and user-friendly, guiding users step-by-step through the process . However, navigation can be difficult, with users reporting issues picking up where they left off or moving between sections . Some find the UI funky and report that the app adds deductions they didn't input . Session expiration leading to lost work is also a concern .
Reliability & Performance tieR3R9R13R14
Keeper Keeper's reliability is a mixed bag. While some users have used it for years without issues R14, others report significant problems. These include the app disconnecting from bank cards R9, randomly deleting entries and receipt images , and freezing when trying to access tax information . Login issues are a recurring problem, with users unable to receive codes or create accounts R3R13. There are also serious accusations of the app messing up taxes and causing thousands of dollars in errors and even double-filing taxes .
H&R Block Tax Prep H&R Block Tax Prep faces criticism for being buggy and barely functional . Users report issues with forms not opening or loading , servers being overloaded during peak times preventing timely filing , and the app not saving data or logging users out . Some users experienced payment processing failures and the app not syncing with the desktop version . There are also reports of the app failing at specific stages, like the composite 1099 .
Price & Value tieR1R4R5R7
Keeper Keeper's pricing is a major point of contention. Many users feel it's too expensive, with subscriptions ranging from $16/month to $200-$400 annually R1R7. There are numerous complaints about deceptive pricing, with ads claiming it's free R1, charges increasing suddenly , or unauthorized charges after free trials or app deletion R4R19. Some users feel the AI-powered service doesn't justify the cost R7. However, some small business owners find the yearly subscription less expensive than local accountants and a great value R5R8.
H&R Block Tax Prep H&R Block Tax Prep is criticized for deceptive pricing and upselling tactics. Users report being forced into deluxe options R61R79, constant requests for more money, and charges for state filing that used to be free R79R110. Many feel the app tries to trick them into paid services R75R82. Some users are frustrated by additional charges for features like HSA or professional review R79. Despite this, some users appreciate the option to file for free or at a low cost for pro help .
Customer Support tieR4R5R12R13
Keeper Customer support for Keeper is a significant pain point. Users report long wait times, with promised help in hours turning into days R12. Support is often described as non-existent, with no way to contact them during critical times like tax season R13. The support system relies heavily on AI bots, which users find unhelpful, leading to vague replies and a loop back to the bot when trying to reach a human R17. Some users accuse the company of ignoring emails R4 and not offering live support for issues like unauthorized charges R19. However, some users have had positive experiences with knowledgeable and responsive tax pros and human support R5.
H&R Block Tax Prep H&R Block Tax Prep's support is widely criticized. Users report useless AI chat assistants and automated phone options that hang up or don't understand R61. Reaching a live agent is difficult, and some users state that help is only available if you pay for a service . Customer service is described as unhelpful and basically nonexistent . One user reported that when they tried to get pro help, their entire return was deleted without warning .
Pick Keeper if

you are a self-employed individual or small business owner looking for a year-round solution to track expenses and deductions, and you value an easy process for filing R5R14.

Pick H&R Block Tax Prep if

you have a relatively simple tax situation, prefer a guided, step-by-step filing process, and are comfortable navigating potential upsells to utilize the free filing options R75.

Evidence note: Both apps have a significant number of negative reviews regarding pricing and customer support, making it difficult to definitively declare a winner in those dimensions. Keeper's negative reviews often highlight unauthorized charges and poor support, while H&R Block's focus on deceptive pricing and app glitches.

Frequently asked

Is Keeper Tax really free?
No, Keeper Tax is not truly free; while ads may suggest it is, users report that it requires a subscription, with costs ranging from $16 a month to $200-$400 annually, and many users experienced unauthorized charges after free trials R1R4R7R19.
Does H&R Block Tax Prep offer free state filing?
H&R Block Tax Prep has recently stopped offering free state filing for some users, even if it was included in previous years, leading to frustration and users seeking alternatives like TurboTax R79R110.
Can I get live support with Keeper Tax?
While some users have reported positive experiences with knowledgeable and friendly human support, many others struggled to get live help, reporting long wait times, unhelpful AI bots, and no way to contact support during critical times R5R12R13R17.
Does H&R Block Tax Prep force you to upgrade?
Yes, many users report that H&R Block Tax Prep tries to trick them into upgrading to paid services, such as the deluxe option, sometimes automatically or by making it difficult to progress without confirming additional costs R61R75R79R82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Keeper 5/5 · US Great For Small Business: I’m so glad that I found Keeper! My tax pro was very knowledgeable and helpful with making sure what all they had to offer. I paid the yearly subscription which was way less expensive than going to someone locally. Now I am not afraid to do my taxes anymore!
  2. [R6] Keeper 3/5 · US Broken app: Can not enter manual transaction records
  3. [R9] Keeper 3/5 · US Doesn’t work with Chase cards: I loved this app when I first got it. I got the paid version and it made filing my business taxes so much easier! But I use Chase cards for business and this year there have been 5 instances so far of the app disconnecting from my card. Each time I have to re-connect the card and then when that doesn’t work, contact customer service. The chat bot and CS are both grea
  4. [R14] Keeper 5/5 · US Best Experience: As a Photographer I’ve been using this app for years! I can say for a fact it’s the easiest experience I’ve ever had with both tracking my deductibles and filing my taxes. I highly recommend this app to everyone.
  5. [R3] Keeper 3/5 · US Login issues: I had an account. Been logged out for a while but tried to log back in and its giving me issues. Was supposed to send a code to my email to login and access my original accobut has been sending me into a loop. Damn code wont come through to my email. Very frustrating when trying to access your files for other personal reasons. Geez.
  6. [R8] Keeper 5/5 · US 5 stars: Great price and easy process
  7. [R11] Keeper 5/5 · US Nice !!: Easy and simple
  8. [R13] Keeper 1/5 · US Can’t log in, no support: Their login is down during tax season and there’s no way to contact their support. Terrible
  9. [R1] Keeper 1/5 · US Not free like ads said: The ads said it was a free to use app it’s not,I can’t afford a $200 subscription or $400 when I will only get $72 also said my file went through but LIED scammers
  10. [R4] Keeper 1/5 · US A SCAM & FRAUD: Keeper Tax is a fraud. They offer you a 14-day free trial and then charge your account immediately and ignore emails. Avoid this scam of a company.
  11. [R7] Keeper 1/5 · US 300$ for what: it’s powered by ai and they want 300$ a year to use it??? that’s crazy.
  12. [R12] Keeper 3/5 · US So much better and helpful than the others: I’ve used keepers app for the last two years to file my taxes and it’s been phenomenal. But this year I’m not sure what happened but I cannot get help when I asked for it. They say within the next three hours someone would be here to help you, and that three hours turns into more and more and more and more up to a few days And I still haven’t received th
  13. [R19] Keeper 1/5 · US No Good: They took money from my account with out authorization there’s no number to call and no live support in this matter
  14. [R79] H&R Block Tax Prep 1/5 · US If HSA you HAVE to get Deluxe and pay for State filing: I now have to buy the deluxe version just because I have HSA on my W2. And since I didn’t start with the Deluxe, I now have to pay for State filing! I am taking the standard deduction. No other special situations apply. They should allow you to buy Deluxe with free state filing while in the app!!! What a rip off! Turbo Tax next year!
  15. [R110] H&R Block Tax Prep 4/5 · US No free state?: Used this app for 2023 and 2024 and the State filing was free. For some reason they don’t include State free anymore so off to Turbo Tax I go.
  16. [R17] Keeper 1/5 · US Good luck if you need support: Their only support is through messages (which starts with an AI Bot) and then when it does escalate to a “person” it’s not actually a back and forth chat, so you are only able to send a message and get a very vague message back in reply. Of course they say “let me know if you have any questions! I am happy to assist!” , but then when you reply you get the bot again a
  17. [R61] H&R Block Tax Prep 1/5 · US TRASH - No live support & NOW CHARGES: Always files with H&R Block but now it is forcing the deluxe option automatically without any way of changing . AI chat assistant is unhelpful and totally useless . The automated options when you call are ALSO useless ,’keeps telling you they don’t understand and when you get through it tells you the hours, which is still operational at the time of the call b
  18. [R75] H&R Block Tax Prep 3/5 · US They try to trick you but if you are careful, it is FREE: I had many ads for paid services populate while filing. You have to be careful and read before checking boxes and clicking next, they try to trick you but if you are careful, it will be free. I subtracted one star for sneaky antics and another star for terrible auto-fill… I would have been better off manually entering all data. They get
  19. [R82] H&R Block Tax Prep 1/5 · US Scam artists: They are drifters and do everything they can to get money out of you

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store