DoorDash vs Instacart Shopper

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] DoorDash 4/5 · US needrouting w/o uncontrolled left turns: app keeps saying to make a left turn into heavy traffic without a traffic lite. provide option to avoid this like UPS does. similar to "avoid freeways" on apple maps. apple maps routing seems better. and it autosnaps back into drive mode if u pinch zoom it. app gets stuck a lot esp in help. easy to press wrong buttons when u are delivering. taking ver
2. [R10] DoorDash 1/5 · US Location Bug: Dasher is not showing or updating the correct location in my app. Leading to zero order offers. Please fix this location bug. I have already provided location access.
3. [R65] Instacart Shopper 4/5 · US Almost a 5: Overall, a good app however it doesn’t tell you where things are inside the store which makes it more time-consuming and it doesn’t have as many jobs as you would like. There’s a lot of downtime in between when the JOBS show up even when you’re close to a prime location that would give you a lot of JOBS.
4. [R69] Instacart Shopper 3/5 · US Issues and bugs: The opportunity to make good money out of shopping from Instacart is amazing and thanks for that. Why the shopper service is so bad? They literally never know how to solve a situation apart from communication being difficult with them. Also the app has been having issues since 6 days ago. Hello? Can we fixed?
5. [R4] DoorDash 1/5 · US Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
6. [R9] DoorDash 3/5 · US Lost money: Overnight my app took an update and kept me from viewing certain features. It would not let me see some of my ratings. It would not let me dispute late arrivals amongst several other things. I was instructed to delete the app. And reinstall it. When the app came up, it would not let me allow push notifications. That means I set and was not able to get orders and notifications. My app w
7. [R67] Instacart Shopper 1/5 · US Verification Fails: Instant used to be much better but the reoccurring “verification” issue is draining. every time the app prompts for photo verification, i get a pop up that says i need to finish my verification call first. never received a call, no option to reset, just an endless loop preventing me from going online. i just want to make my extra cash like everybody else, why must it be so diff
8. [R81] Instacart Shopper 3/5 · US The App crashed the first time I used it!: Super frustrating and I wasted over an hour only to have to scrap all the work I had done.
9. [R3] DoorDash 3/5 · US A driver: Idk what the matter is but I was almost getting to many over and now suddenly I’m getting zero offers idk what’s going on but I need my job :( someone help please It was working beautifully and since the parade downtown Portland I’ve gotten nothing and I happen to live in a populated red zone. I’m at a loss.
10. [R85] Instacart Shopper 2/5 · US Batches far and few between: I had a great experience while I had priority for my first 10 orders being a newbie. After that, I lost priority and I have yet to receive a batch in 2 days of trying. Sitting in a grocery store parking lot for an hour waiting for an order is not realistic. The map shows stores expected to have a batch within 30 mins, but that’s not guaranteed even though they supposed
11. [R1] DoorDash 1/5 · US Not worth it: Save your gas and time, they'll pay you $4 to go 8 miles and the tip will be $5, they don't care how much money you make nor the situation the world is in. They just want all their money and want you to suffer, as soon as you pass a restaurant or store they give you an order to turnback. It's not worth it
12. [R16] DoorDash 1/5 · US No longer worth dashing at all: As drivers we are making less than 45% on average of what we earn as DoorDash has lost several lawsuits for underpaying us the drivers. They pay us less and supplement the minimum wage with our wages with the tips when they say we get 100% of our tips. When logging in and you pick your time they force selfies. Then the times you picked are no longer available. Beca
13. [R102] Instacart Shopper 3/5 · US Instacart review: It’s ok. The pay can be much better. Shopping for 75 items and delivering to 3 people. Taking 2 trips and walking up to the 2nd and 3rd floor just to make $20 is crazy. Sometimes you got to carry cases of water as well. Not to mention the gas.
14. [R107] Instacart Shopper 1/5 · US High miles, LOW pay: I started shopping with Instacart as a way to make some money between Dashes. First order, 40 minutes of driving. Less than 20 bucks. Second order, half the cart wasn’t even legal to sell in that city. My last order? A little under 19 bucks to drive FORTY MILES for an hour after a 25 minute store visit. This is not an app to make money with, it’s the most effective way to burn
15. [R46] DoorDash 1/5 · US Worst Support Ever: Brand new dasher. App is having repeated issues with verifying me to gain access to other order types. I’ve tried all troubleshooting and tried on other devices. IT claims it’s because I “jailbroke” my phone. I haven’t. Nobody responds back to emails. I’ve gotten hung up on while trying to clarify issues. Ordered a physical red card a week ago and it hasn’t even been processed.
16. [R60] DoorDash 1/5 · US DESERVES ZERO STARS: Long story short in May I randomly received an email stating my account was deactivated due to an identity issue. I have talked to several agents and supervisors. All of which have been very unhelpful, rude, and condescending. I got the runaround for months just to be told I would not be getting my account back. I plan to sue due for and hostile work environment discrimination
17. [R73] Instacart Shopper 1/5 · US Terrible service: Way to long to speak with a customer representative way to long! So it’s definitely you all fault for the customers ice to be melted, also gas prices has skyrocketed and you all still paying pennies! No way I have a 50 item order and you all paying. $7 that’s highway robbery!
18. [R91] Instacart Shopper 1/5 · US They don’t value their shoppers: Instacart does not care about or value you as a shopper for them. They hide behind not having a phone number to contact with issues and when trying to contact them through the app via support chat, they just don’t answer. Horrendous shopper support, terrible company.