Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

DoorDash vs Uber Eats

DoorDash 4.7★ · Free to download 60
Winner Uber Eats
Uber Eats 4.8★ · Free to download 70

Uber Eats has a slight edge over DoorDash due to its generally more positive customer experience, despite both apps facing significant criticism regarding driver pay and customer support.

Full reviews: DoorDash · Uber Eats

DoorDash and Uber Eats are both popular food delivery apps, but recent reviews highlight significant issues for drivers on DoorDash, including low pay and app glitches. Uber Eats, while also having customer support and pricing complaints, generally offers a more reliable experience for customers with frequent deals and faster deliveries.

Head to head

Driver Experience & Pay tieR1R7R8R13
DoorDash DoorDash drivers frequently report low pay, with some stating they make as little as $4 for an 8-mile trip or $70-80 for 10-12 hours of work R1. Many feel the pay is unpredictable and reliant on tips, with accusations of the company stealing tips or supplementing minimum wage with tips R7R13R16. Drivers also express frustration with the app's routing, forced selfies, and the inability to decline low-paying orders without penalty R8R16.
Uber Eats Reviews for Uber Eats from drivers are less prevalent in the provided set, but one positive review mentions 'Great company and efficient drivers' . However, the overall sentiment from customers about pricing and fees could indirectly impact driver earnings, though this is not directly stated in driver reviews for Uber Eats.
App Reliability & Features edge: Uber EatsR4R9R10R20
DoorDash DoorDash users report frequent app glitches, including freezing during orders, being kicked off routes, and issues with accepting stacked orders R4. There are complaints about location bugs, features disappearing after updates, and the app getting stuck R9R10. Some users find the GPS horrendous and report issues with notifications and the app automatically adding time to dashes . The app is noted to work better on iPhone than Android R20.
Uber Eats Uber Eats is generally described as 'very simple' and 'easy to navigate and order' . However, some users experience checkout glitches, requiring multiple attempts to place an order . There are also requests for features like an allergy option and better handling of modifiers for BOGO deals .
Customer Service & Support tieR2R7R17R38
DoorDash DoorDash customer service receives mixed reviews. Some users praise helpful and friendly support, especially for platinum dashers R2R17. However, many drivers report terrible support, with issues like unhelpful AI agents, being hung up on, and no response to emails R7R40. Customers also report being denied applications or having issues with account deactivation without clear explanation R38.
Uber Eats Uber Eats customer service is widely criticized as 'terrible,' 'awful,' and 'unhelpful' R61. Users report being told to wait indefinitely, receiving no honest updates, and encountering a lack of human support, with issues often being handled by unhelpful agents or AI R61. Some report being denied refunds or having issues unresolved .
Pricing & Value (for Customers) tieR30R67R68R69
DoorDash Customer reviews for DoorDash regarding pricing are not as prominent in the provided set. One review mentions prices not showing up and difficulty browsing food options R30.
Uber Eats Uber Eats is frequently criticized for being 'very expensive' due to high fees and delivery charges, even with an Uber One membership R75R80R86R87. Users feel tricked into subscriptions and find promotions to be insufficient or for irrelevant items R67R69. However, some users appreciate the availability of deals and promotions R68R80R86.
Delivery Reliability & Order Accuracy tieR10R58R61R66
DoorDash DoorDash customers report issues with drivers not showing or updating locations, leading to zero order offers R10. There are complaints about orders being cancelled after arriving at the store without explanation R58.
Uber Eats Uber Eats customers frequently report issues with orders being delivered to the wrong address, drivers not matching app pictures, and food being stolen or arriving as a 'puddle or mush' R66. There are also complaints about long wait times and orders being canceled after hours of waiting R61. On the positive side, some users praise fast and accurate orders, with bags unopened .
Pick DoorDash if

You are a customer looking for a delivery service, but be aware of potential app glitches and mixed driver experiences. You might find better customer service as a 'platinum dasher' R17.

Pick Uber Eats if

You prioritize an easy-to-navigate ordering experience and frequent deals, but are prepared for potentially high fees and unreliable customer support R80R86.

Evidence note: The reviews for DoorDash are heavily skewed towards driver complaints about pay and app functionality, while Uber Eats reviews focus more on customer experience, particularly pricing, customer support, and delivery issues. This asymmetry makes a direct comparison on all dimensions challenging.

Frequently asked

Which app pays drivers better, DoorDash or Uber Eats?
Based on the provided reviews, DoorDash drivers frequently report low and unpredictable pay, with some earning as little as $4 for an 8-mile trip or $70-80 for 10-12 hours of work, and accusations of tip manipulation R1R7R13R16. There is insufficient direct driver feedback on Uber Eats' pay in these reviews to make a definitive comparison.
Which app has better customer service?
Both DoorDash and Uber Eats receive significant criticism for their customer service, with users reporting unhelpful agents, AI-only support, and unresolved issues R7R40. While some DoorDash users praise helpful support, especially for platinum dashers R2R17, the overall sentiment for both apps is negative regarding customer support.
Is Uber Eats more expensive than DoorDash?
Uber Eats is frequently described by customers as 'very expensive' due to high fees and delivery charges, even with a premium membership like Uber One R75R80R86R87. While DoorDash customer reviews on pricing are less detailed in this set, Uber Eats users clearly express frustration with its cost structure.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] DoorDash 1/5 · US Not worth it: Save your gas and time, they'll pay you $4 to go 8 miles and the tip will be $5, they don't care how much money you make nor the situation the world is in. They just want all their money and want you to suffer, as soon as you pass a restaurant or store they give you an order to turnback. It's not worth it
  2. [R7] DoorDash 1/5 · US Pyramid scheme: *Paid by an unpredictable rate and reliant on tips, half-baked app, constant changes to job process/moving goal posts, lack of professional support/labyrinth of ai “help” agents. Overall convoluted, seemingly to misdirect away from recourse. Don’t bother working for these delivery companies, save the effort for a more worthwhile venture and personal development. I’ve heard ane
  3. [R8] DoorDash 4/5 · US needrouting w/o uncontrolled left turns: app keeps saying to make a left turn into heavy traffic without a traffic lite. provide option to avoid this like UPS does. similar to "avoid freeways" on apple maps. apple maps routing seems better. and it autosnaps back into drive mode if u pinch zoom it. app gets stuck a lot esp in help. easy to press wrong buttons when u are delivering. taking ver
  4. [R13] DoorDash 1/5 · US DoorDash: Stealing tips not giving you the correct mount of payment to many glitches on the app things are not being accounted accurately. FYI, keep count of your hours and your pay so you know how much you’re getting back.
  5. [R4] DoorDash 1/5 · US Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
  6. [R9] DoorDash 3/5 · US Lost money: Overnight my app took an update and kept me from viewing certain features. It would not let me see some of my ratings. It would not let me dispute late arrivals amongst several other things. I was instructed to delete the app. And reinstall it. When the app came up, it would not let me allow push notifications. That means I set and was not able to get orders and notifications. My app w
  7. [R10] DoorDash 1/5 · US Location Bug: Dasher is not showing or updating the correct location in my app. Leading to zero order offers. Please fix this location bug. I have already provided location access.
  8. [R20] DoorDash 4/5 · US It’s better on iPhone: It definitely works better on iPhone than android as here it works flawlessly and has never crashed so far
  9. [R2] DoorDash 5/5 · US Helpful customer service: I was having issues with multiple things. I was helped by friendly people who helped me solve all my issues. Thank you Jesus!!
  10. [R17] DoorDash 5/5 · US Good Customer service: Customer service is excellent for platinum dashers!
  11. [R38] DoorDash 1/5 · US Denial for unknown reason: Got denied to dash until another review was completed in October of this yr. The lack of explanation is what bothers me
  12. [R30] DoorDash 1/5 · US What happened?: App has been performing horribly lately. View cart button disappearing multiple times. Prices not showing up. It’s so hard to just browse food options now. Shame what this has spiraled into. They used to do one thing very well, now they’re trying to do everything and not doing any of it well.
  13. [R67] Uber Eats 1/5 · US Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad
  14. [R68] Uber Eats 5/5 · US Uber Eats: It’s very simple and they give free money, cause they’re goated!!
  15. [R69] Uber Eats 3/5 · US Need better promotions: I’ve been using your absence you guys hit the market and in the beginning first two years it was always good lately for the last year or two. It’s gotten very expensive and I don’t get any promotions and when I do there for things that I don’t use which I find that weird if you guys see that someone’s always ordering food, you should throw out more food promos
  16. [R58] DoorDash 1/5 · US Cancelled dasher’s order after arriving at the store: In a rainy day, cancelled a assigned order form dasher without any explanation
  17. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
  18. [R66] Uber Eats 3/5 · US So many issues constantly: Orders delivered to wrong address, driver’s don’t match app pictures, lazy.
  19. [R16] DoorDash 1/5 · US No longer worth dashing at all: As drivers we are making less than 45% on average of what we earn as DoorDash has lost several lawsuits for underpaying us the drivers. They pay us less and supplement the minimum wage with our wages with the tips when they say we get 100% of our tips. When logging in and you pick your time they force selfies. Then the times you picked are no longer available. Beca
  20. [R40] DoorDash 1/5 · US Worst Support Ever: Brand new dasher. App is having repeated issues with verifying me to gain access to other order types. I’ve tried all troubleshooting and tried on other devices. IT claims it’s because I “jailbroke” my phone. I haven’t. Nobody responds back to emails. I’ve gotten hung up on while trying to clarify issues. Ordered a physical red card a week ago and it hasn’t even been processed.
  21. [R75] Uber Eats 3/5 · GB Price: Too expensive for food.
  22. [R80] Uber Eats 5/5 · US The app is very good: Uber Eats is actually an amazing and easy way to get food delivered to you, a little expensive ( depending on where you order from) but even though some places are expensive it’s very easy to get a lot of GOOD deals for atleast below 15 dollars.
  23. [R86] Uber Eats 5/5 · US Love it: Has more deals and promos
  24. [R87] Uber Eats 3/5 · GB Food ordering: The ordering process is great the costs are horrendous £5.79 And £2.81 It’s almost 30% of total cost and then you ask me if I want to tip the driver I will now look at other options for delivery

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store