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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

CharmPass vs EZ Tolls NY

CharmPass 4.9★ · Free to download 70
Winner CharmPass
EZ Tolls NY 2.4★ · Free + IAP 15

CharmPass is the clear winner, offering a generally functional mobile ticketing experience despite some glitches, while EZ Tolls NY is widely considered a problematic, unofficial app that charges unnecessary fees and raises security concerns.

Full reviews: CharmPass · EZ Tolls NY

CharmPass, a mobile ticketing app for Maryland transit, generally receives positive feedback for convenience but is plagued by frequent technical glitches and loading issues. EZ Tolls NY, an unofficial third-party app for New York tolls, is widely criticized as a scam, charging users fees for transactions that are free on the official website and raising significant security concerns.

Head to head

Features edge: CharmPassR1R2R8R9
CharmPass CharmPass offers mobile ticket purchasing, activation, and real-time bus tracking, which many users find convenient R2R8R28. However, it lacks a built-in trip planner , a dark mode , and specific fare options for seniors/disabled users R9. Some users also report issues with ticket management, such as tickets disappearing or being charged for multiple tickets unintentionally R1R16R53.
EZ Tolls NY EZ Tolls NY allows users to check their EZ Pass balance and transaction history R69R73. However, it lacks features like full statement access , notifications for low balances R69, and the ability to set up or change account details . Many users also report that the app's core function of adding funds is problematic, often failing or charging unexpected fees R61.
Ease of Use edge: CharmPassR2R4R8R10
CharmPass Many CharmPass users find the app easy to use for purchasing and activating tickets R2R8. However, a significant number of users report persistent issues with the app getting stuck on loading screens R4R13, login problems , and a confusing layout for managing tickets R10.
EZ Tolls NY Some EZ Tolls NY users initially found it useful for quickly checking balances without logging into the website . However, a large number of reviews indicate severe usability issues, including inability to log in with correct credentials , and a confusing interface for security questions .
Reliability edge: CharmPassR4R13R15R18
CharmPass CharmPass suffers from significant reliability issues, with users frequently reporting the app not opening or getting stuck on loading screens R4R13. There are also complaints about inaccurate real-time tracking R15, tickets expiring prematurely R18, and purchased tickets disappearing R53.
EZ Tolls NY EZ Tolls NY is highly unreliable, with numerous reports of the app not working at all R61. Users frequently cannot log in or add funds, rendering the app useless for its stated purpose R61.
Price/Value edge: CharmPassR1R16R28R32
CharmPass CharmPass is free to download and use for purchasing transit tickets. Some users appreciate the convenience of not needing cash R28R32. However, issues like accidental ticket activation R1, being charged for multiple tickets R16, or tickets disappearing R53 can lead to unexpected costs and diminish its value.
EZ Tolls NY EZ Tolls NY is free to download but charges a processing fee, typically $0.99 to $1.99, for adding funds R69R73R80R85. This fee is widely criticized as unnecessary, especially since the official EZ Pass website allows fund transfers for free R73R80R85. Many users feel this makes the app a waste of money or a scam R64R76.
Support edge: CharmPassR1R53R61R64
CharmPass CharmPass users report poor or non-existent support, with calls and emails going unanswered after issues like accidental ticket activation R1. Users who experience problems with tickets disappearing or app glitches often feel unsupported R1R53.
EZ Tolls NY EZ Tolls NY offers virtually no support, as it is an unofficial third-party app R61R64. Users attempting to contact EZ Pass directly are told they have no affiliation with this app R61R76. This lack of official support is a major concern, especially given the reports of stolen money and security risks R64R76.
Pick CharmPass if

you commute using Maryland transit and want the convenience of mobile ticketing, despite occasional glitches and the need for patience with its performance R2R8R28.

Pick EZ Tolls NY if

you are looking for a quick way to check your EZ Pass balance and are willing to risk using an unofficial app with potential security concerns and fees for adding funds R73. However, based on user reviews, it is strongly recommended to avoid this app.

Evidence note: Reviews for EZ Tolls NY are overwhelmingly negative, with a strong consensus that it is an unofficial, problematic, and potentially fraudulent app. This makes direct feature-for-feature comparison difficult as many users advise against using it at all. The free-vs-paid asymmetry is relevant for EZ Tolls NY, as it charges fees for functions that are free on the official EZ Pass website, leading to significant user dissatisfaction.

Frequently asked

Is EZ Tolls NY the official EZ Pass app for New York?
No, EZ Tolls NY is not the official EZ Pass app for New York; users report that the official app is called 'Tolls NY' and EZ Pass customer service confirms no affiliation with EZ Tolls NY R64R76R78R80.
Does EZ Tolls NY charge fees?
Yes, EZ Tolls NY charges a processing fee, typically $0.99 to $1.99, for adding funds to your EZ Pass account, which is a service that is free on the official EZ Pass website R69R73R80R85.
What are common issues with CharmPass?
Common issues with CharmPass include the app getting stuck on loading screens, inaccurate real-time bus tracking, purchased tickets disappearing or expiring prematurely, and poor customer support for resolving problems R1R4R13R15.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] CharmPass 1/5 · US Quick to charge card, no support after.: So I downloaded and installed this app for a quick trip to DC. I accidentally clicked the outgoing ticket and it activated it with no way to deactivate it. Call the support number, sent an email, snd no one got back to me. So it seems I would have to buy another ticket. It was only 13 bucks but still, it’s not right. Deleting it from my phone now.
  2. [R2] CharmPass 5/5 · US CharmPass: Quick & easy so convenient. I love the MTA!
  3. [R8] CharmPass 5/5 · US The app!!: This is my first time catching the bus in over nine years. My coworkers told me I should download the app. I never knew this app existed. It is so easy to use and always on point with arrival times. It makes catching the bus and the train so much easier. I think I’ll put off buying that new car for a while.😇
  4. [R9] CharmPass 3/5 · US Disappointed: This app does not offer Senior/Disabled fare option. It only has mobility options for one trip not disabled daily passes so seniors are forced to carry cash in this city…
  5. [R4] CharmPass 1/5 · US Terrible app: There’s an unknown error that’s not letting me access the app.
  6. [R10] CharmPass 1/5 · US Poor screen design: It is too confusing looking at current tickets, stored tickets, past used tickets to quickly get to the ticket you need.
  7. [R13] CharmPass 1/5 · US Can’t load app: I get stuck on the loading screen whenever I try to open the app. Tried uninstalling and reinstalling but nothing seems to work.
  8. [R15] CharmPass 3/5 · US 1 complaint, sorry not sorry: There’s been too many times where I’ll be watching the arriving bus for work(22), and the app will go to 0 minutes and then go back up some minutes. I depend on the accuracy of this app to get me to and from work on time. Given this app is more accurate than my google maps, it’s not perfect yet. I’d appreciate if this issue is fixed pronto.
  9. [R18] CharmPass 3/5 · US Expires before trip is over…: Everything about the app is great, EXCEPT I am always stopped while boarding the second train in my journey because the app shows an expired ticket after two hours. It seems this could be fixed relatively easily. It is an inconvenience to have to explain myself every time, and I’m just waiting for the day when a conductor makes me buy a new ticket…
  10. [R16] CharmPass 1/5 · US Misleading purchase page: After I thought I had made a purchase successfully, when I returned to the app later it brought me to the purchase page with the same cart. I assumed the purchase hadn’t gone through so purchased tickets again. Turns out the purchase did go through and now I have multiple tickets I do not need and will not be able to use.
  11. [R28] CharmPass 5/5 · US Very convenient!: I can buy tickets anywhere on my phone and without pressure of understanding the ticket buying process on an unfamiliar automated ticket issuer. I don’t have to worry about having proper currency in my wallet.
  12. [R32] CharmPass 5/5 · US Life saver!!!: This App saves me time and money!!!
  13. [R53] CharmPass 1/5 · US Steals money: Deletes your tickets as soon as you buy them or your saved tickets disappear. The support is no help and basically says they can’t help and steal your money.
  14. [R61] EZ Tolls NY 1/5 · US STOPPED WORKING: This was just a standard app to be able to see what your balance was and to add a credit card to fund. For the past three months, I try to add funds when close to being depleted, and I get a message that says that my card cannot be used at. My wife experiences the same thing I called Ez pass of New York and they have no clue because they have nothing to do with this app. Does anyo
  15. [R64] EZ Tolls NY 1/5 · US Scam!!!: DO NOT DOWNLOAD!! The official app for NY Ez Pass is “Tolls NY”. Funds uploaded in this app do not make it to your ez pass account and trying to get answers or support is useless and nonexistent. DO NOT DOWNLOAD!! I would give 0 stars if I could.
  16. [R76] EZ Tolls NY 1/5 · US Yes: this is a scam.: I just contacted E-ZPass NY and they said there's only one app for accessing your E-ZPass on your phone, and this is not it. if you have ever logged in using this app, go to the EZ Pass website and change your password immediately. Because this app is a phishing scam.
  17. [R78] EZ Tolls NY 1/5 · US Fake: This should be removed from the app store. It confuses users from the real one.
  18. [R80] EZ Tolls NY 1/5 · US Not the real E-Zpass app, 3rd party: This is a third party App that will charge you fee to pay your E-Zpass… you could just download the real E-Zpass application and pay directly
  19. [R69] EZ Tolls NY 3/5 · US Good App but missing features: The app suits my needs, which is to quickly check my toll balance. My only gripe is that I wished it gave notifications. If the app allowed users to set a minimum balance where the app starts sending low balance notifications, then it would be BOMB. I don’t know why people are crying over the $0.99 top up charge when it’s optional to top up via the app. Check
  20. [R73] EZ Tolls NY 4/5 · US Good app for checking: This app is convenient to check your NY EZ pass balances and activity. Know It is not an app developed by EZPass organization. I like the flow and what it does. If you want to add funds, well, you will be charged 0.99 cents for processing fee. If you don't want pay this, then pay on EZ Pass website. But I do like this app. And will use it.
  21. [R85] EZ Tolls NY 1/5 · US Not official one!: Don’t download it. It’s not official EZ pass app. They gonna charge you money for just fund transfer. EZ pass do have official app. Just look for it and get it. Thank you.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store