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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Shell vs Murphy Drive Rewards

Shell 4.8★ · Free to download 40
Winner Murphy Drive Rewards
Murphy Drive Rewards 4.8★ · Free to download 60

Murphy Drive Rewards has a slight edge over Shell, primarily due to fewer critical issues with payment processing and a more stable, albeit sometimes buggy, rewards system.

Full reviews: Shell · Murphy Drive Rewards

Shell's app is plagued with critical issues like payment failures, login problems, and inaccurate discount application, despite offering significant savings. Murphy Drive Rewards also suffers from login and verification issues, but its core reward functionality and payment processing appear more reliable when the app is accessible.

Head to head

Features (Map & Information) tieR3R12R17R31
Shell Shell users are disappointed with the app's map, noting that it doesn't readily show gas prices and requires extra steps to view them, a step backward from the previous Fuel Rewards app R3R12R31. Some also report inaccurate gas prices displayed in the app R17.
Murphy Drive Rewards Murphy Drive Rewards users report issues with the app displaying incorrect nearest station locations, sometimes hundreds of miles away instead of nearby ones . There's also a desire for more detailed information about gas purchases, such as receipt copies .
Ease of Use (Login & Account Management) tieR10R13R14R15
Shell Shell users frequently report severe login and account management issues, including being unable to log in, receiving verification codes for old phone numbers, and difficulty creating or linking accounts R10R13R14R15. Some also find the UI unusable, with password fields being inaccessible R13.
Murphy Drive Rewards Murphy Drive Rewards users also face significant login and account creation challenges, often reporting that they don't receive verification codes via text or email . Many users encounter a persistent 'server is too busy' error, preventing them from logging in or signing up for extended periods .
Reliability (Payment & Rewards) edge: Murphy Drive RewardsR1R4R6R9
Shell Shell's app is highly unreliable for payment and rewards. Users report frequent issues with pay-at-pump transactions failing, taking surcharges without processing, and holding money for extended periods R1R4R9. Many also state that rewards are not applied, discounts are fake, or points don't count R6R33. The app also has a daily purchase limit R9.
Murphy Drive Rewards Murphy Drive Rewards users experience issues with points being stolen due to a lack of PIN protection . Some report their accounts and points disappearing after server issues or updates . The 'rev up' feature for weekly points sometimes stops working . However, when the app works, users appreciate the gas discounts and savings .
Support tieR23R30R34R43
Shell Shell users report poor customer service, with difficulties getting responses, unhelpful representatives, and being blamed for issues R23R30R34R43. Some mention a lack of support after recent changes or updates R34.
Murphy Drive Rewards Murphy Drive Rewards users have reported contacting support but receiving no response or only an 'I'm sorry' . There's a perceived lack of care from developers regarding long-standing issues like the 'server busy' error .
Pick Shell if

You are a Shell loyalist who occasionally gets the app to work as intended and values the potential for discounts R2.

Pick Murphy Drive Rewards if

You frequently visit Murphy stations and are willing to contend with occasional login and verification issues for the benefit of gas discounts and rewards when the app is functional .

Evidence note: Both apps have a significant number of recent negative reviews, primarily centered around login issues and the reliability of their core functions (payment for Shell, rewards for Murphy). Shell's issues appear more critical, often preventing gas purchases or applying discounts, while Murphy's issues are more about access to the app and managing points. The high lifetime ratings for both apps likely reflect periods when they were more stable or before recent updates introduced widespread problems.

Frequently asked

Do these apps offer gas discounts?
Yes, both apps offer gas discounts and rewards programs. Shell users report discounts like 10 cents off per gallon, though many struggle to get them applied R2R6R16R33. Murphy Drive Rewards also offers cents off per gallon and points for purchases, which users generally appreciate when they can access them .
Are there common technical issues with these apps?
Yes, both apps have common technical issues. Shell users frequently report buggy payment processing at the pump, login failures, and issues with rewards not being recognized R1R4R9R10. Murphy Drive Rewards users often encounter problems with not receiving verification codes for login or sign-up, persistent 'server is too busy' messages, and accounts or points disappearing .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Shell 3/5 · US Disappointed with map: This map is a step backwards when compared to the Fuel Rewards map. The prices are not readily seen on the map as one needs to push into each station or look at the list of stations. The FR map really needs to be ported to this app.
  2. [R12] Shell 3/5 · US Unwanted “upgrade”: I hate that they are forcing us to use this app instead of the Fuel Rewards app. If they are going to make it mandatory, they should still offer the same features as the FR app (ie: show gas prices, not just where gas stations are. )
  3. [R17] Shell 1/5 · US False Prices: With gas prices sky rocketing im sure lots of people are using the in app feature to find the best price. Unfortunately, this app is inaccurate by $1/gallon. Pretty ridiculous if you ask me. I drove 7miles to fill up (makes sense because I'm in a Prius with high mpg) from E to save some bucks turns out I payed full price due to the app inaccuracy.
  4. [R31] Shell 2/5 · US Station gas prices display: The new Shell app is not as good as the old Fuel Rewards app. I prefer how the FR app shows the fuel prices directly on the map. With the Shell app you now have the extra step of scrolling through the station list to find the lowest priced stations after accessing the map. I will continue to use the FR app until this bug is fixed in the Shell app.
  5. [R10] Shell 1/5 · US Brings surprises and inconvenience: App automatically logged the user out from time to time, showing incorrect information of the pump (e.g., pump in use) and hence exceeded purchases that ban the user from pumping gas. Never improved for years.
  6. [R13] Shell 1/5 · US Unusable UI: You would think a multi million dollar company would be able to make a UI that allows me to access the make a password field. Also blood money and data collection
  7. [R14] Shell 5/5 · US Impossible: Won’t let me login. Keeps wanting to send code to old phone number. Even talked to a live person twice. Second guy was a complete idiot that couldn’t understand basic English. Worst digging app ever.
  8. [R15] Shell 1/5 · US Shell has somehow made logins difficult: Used to have Fuel Rewards for many years. Then the Shell App came around (genius to have 2 apps /s). Linked my FR to the Shell app once… then stopped working due to e001 error. Tried deleting accounts to recreate and now it complains my mobile is in use. Way too much aggravation for a few cents off.
  9. [R1] Shell 1/5 · US Buggy: Pay at pump processing is very buggy. Couldn’t process transaction in store or at pump😡
  10. [R4] Shell 1/5 · US Will gladly take your money: Every time I use the app, it takes the surcharge and takes forever to give that money back because for some reason it just does not want to connect to my car and charge correctly so I end up having to cancel and wait up to 15 days
  11. [R6] Shell 3/5 · US Rewards: Still waiting on my 5 cents off a gallon of gas been waiting for 4years
  12. [R9] Shell 3/5 · US When it works, it’s real good: The app makes it easy to pay at a Shell station. It’s very finicky though. Prepare for hiccups or technical difficulties during purchasing and no way to get out of the loop. It also has a purchase limit per day, so it’s not great for long road trips. It also hasn’t been keeping tabs on my rewards to the next status level. I’d give this an average rating, which is “it
  13. [R23] Shell 2/5 · US Poor customer service: The app doesn’t always work and trying to get customer service to respond is a joke. I literally gave up on customer service.
  14. [R30] Shell 1/5 · US Liar, liar liar: In all my years, dealing with big companies, I have never been lied to as much as I had been lied to from Michelle Oil company and the last month in the past month, I have been called a immigrant five or six times I am not an immigrant. I was born in Pennsylvania. A little town called Easton. I was in the army in 1966. When the war of Vietnam was going on, they needed volunteered.
  15. [R34] Shell 1/5 · US Junk nowadays: I’ve used this app for several years with no problems until now. Shell and Imprint have joined together to create a disaster! Shell took my card out and now I can’t add the new card. Imprint and Shell are both blaming the other company for this. Can’t get a strait answer from no one so I’ll just be done with both companies from here on out. Thanks a lot Shell for messing a good thin
  16. [R43] Shell 1/5 · US Big lie: I got emails telling I would get 10 cents per gallon off. Didn’t happen. I got email telling me my next refill id get 20 cents off. Each time I fillled up buying more than 10 gallons . Sometimes close to 20 gallons and 5 cents is all the discount I got. The app did not link the supposed bigger discount. I called support and they were no help.
  17. [R2] Shell 5/5 · US Love my 10€ discount you don’t find anybody else doing that with good gas❤️: Love my Shell gas
  18. [R16] Shell 5/5 · US Fuel rewards: great app Awesome deal
  19. [R33] Shell 1/5 · US Absolutely the worst rewards program: I have my account linked and never ever receive my fuel rewards toward the price per a gallon. Shell is a joke please stay far far away from they lure you in with big rewards but they never apply! Such a total scam. We need to report them to the FTC for false advertising. I’ll be submitting my claim today. Here we come class action lawsuit

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store