Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Customer App vs Authenticator App

Customer App 4.1★ · Free + IAP 10
Winner Authenticator App
Authenticator App 4.7★ · Free + IAP 75

Authenticator App is the clear choice for security and reliability, while Customer App is overwhelmingly associated with scam activity.

Full reviews: Customer App · Authenticator App

Authenticator App offers robust two-factor authentication, though some users find it cumbersome. Customer App is widely reported as a tool used by scammers, leading to significant user distrust and negative experiences.

Head to head

Security & Reliability edge: Authenticator AppR3R4R6R8
Customer App Customer App is overwhelmingly reported as a tool used by scammers to gain access to personal information, bank accounts, and devices, leading to financial loss and privacy concerns R3R4R6R8. Users report being asked to download it by individuals posing as support from legitimate companies like PayPal, Amazon, Apple, YouTube, Kohl's, StubHub, Venmo, eBay, and Roku R6R8R11R13.
Authenticator App Authenticator App is designed for two-factor authentication and generally provides enhanced security for user accounts . However, some users experience issues with setup on new devices, getting locked out of accounts, or losing codes, which can be a significant security and access problem R61R64. There are also reports of the app crashing R61.
Ease of Use edge: Authenticator AppR2R5R9R11
Customer App While some users praise the helpfulness of support staff when using Customer App R2R5R9R13, the primary user experience is negative due to its association with scams. Users report being tricked into downloading it and then finding the app used to attempt or complete theft of funds and personal data R11. The app is described as a 'scammer's dream tool' .
Authenticator App Authenticator App receives mixed reviews on ease of use. Many find it easy and straightforward , even preferring it over competitors like Microsoft Authenticator . However, a significant number of users find it clunky, confusing, and unintuitive R61R63R67. Issues include push notifications not appearing correctly, difficulty with setup on new phones, and a cumbersome UI R63.
Customer Support tieR2R5R9R13
Customer App Customer App has reports of helpful support staff R2R5R9R13. However, there are also complaints about non-working customer service numbers and a general lack of support for users who have been scammed through the app . The positive reviews often refer to support provided by third parties who instruct users to download the app, rather than direct support from the app's developer.
Authenticator App Authenticator App users have experienced both positive and negative interactions with support. Some report tremendous help with tech issues and new phone setups . Conversely, others describe a 'maddening' setup process requiring multiple contacts with support due to complex security requirements and a lack of support for issues like lost codes or inability to access accounts .
Features edge: Authenticator AppR16R19R25R37
Customer App Customer App's primary reported 'feature' is screen sharing and remote access, which is consistently cited as being exploited by scammers to view and steal personal and financial information R16R19R37. One outlier review mentions changing fonts and colors and hearing typing sounds R25, but this seems unrelated to the app's widely reported use.
Authenticator App Authenticator App offers two-factor authentication with features like push notifications for sign-in, the ability to use a secondary device , and integration with Zoho apps . Users appreciate the 'smart sign-in' options . However, some features are criticized, such as the app not being responsive to portrait mode , issues with push notifications being hidden , and a lack of support for multiple accounts . There are also reports of smart sign-in options not working properly or OTPs not being received .
Pick Customer App if

you are specifically instructed to download it by a trusted, verifiable support agent who you have independently confirmed is legitimate, and you understand the risks of granting remote access.

Pick Authenticator App if

you need a two-factor authentication app, especially if you use other Zoho products, and are willing to navigate potential setup complexities for enhanced security .

Evidence note: The evidence for Customer App is heavily skewed by reports of scam usage, making it difficult to assess its intended functionality or value. The high number of 1-star reviews citing scams overshadows any positive feedback. Authenticator App has a much larger volume of reviews, offering a more balanced view of its strengths and weaknesses.

Frequently asked

Is Customer App safe to use?
Based on user reviews, Customer App is widely reported as being used by scammers to access personal information and defraud users, leading to significant safety concerns and a strong recommendation from many users to avoid downloading it R3R4R6R8.
What are the main problems with Authenticator App?
The main problems reported by users of Authenticator App include difficulty with setup on new devices, leading to users being locked out of their accounts R61R64, a clunky or unintuitive user interface R61R63R67, and issues with push notifications not appearing or working correctly R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Customer App 3/5 · US FRAUDULENT ACTIVITY: FRAUD
  2. [R4] Customer App 1/5 · US Scam: Scam
  3. [R6] Customer App 1/5 · US Scammers used this on me: Scammers used this on me pretending to be PayPal
  4. [R8] Customer App 1/5 · US Scam call tried to make me share my bank cards تحملو تنزلون البرنامج هاي حراميه: someone used this app to scam me
  5. [R2] Customer App 5/5 · US Mangers: Greatest service
  6. [R5] Customer App 5/5 · US Teresa: Thanks for your patience .
  7. [R9] Customer App 5/5 · US Atención: Muy profesional
  8. [R11] Customer App 4/5 · US Scammed: I was scammed by someone supposedly helping me authenticate my Amazon account so I could purchase from Sheehan. Once I realized what was going on Guy had taken $500 from two cards on my Amazon account I figured it out and got my money refunded. Watch out for people using this app
  9. [R13] Customer App 5/5 · US Apple helped me, Dave: Dave was very helpful, and getting me caught up on what was going on on my Apple account. I’m doing exactly what he told me to do he was great
  10. [R16] Customer App 2/5 · US Not much: Did not get the impression the technical staff were interested in doing anything but getting access to my devices - with the message that the App was recording/capturing every keystroke from some off shore cubicle vile. At one point one technician even tried to back door my employment laptop. This APP and its personnel are after as much as they can gather from any device access is allowe
  11. [R19] Customer App 5/5 · US Scamer: They had me download this site to see my screen and to have access.
  12. [R25] Customer App 5/5 · US Casper Ward: Ummmmmmmmmmm... This app is really cool! I can change fonts and colors and I can hear myself type really loud!
  13. [R37] Customer App 1/5 · US Scammers use this app: Scammers use this app and pretend to be legit businesses get your information through the screen share and wipe your whole bank account out all your social media. Anything you may have saved they change everything they hack into your phone.
  14. [R61] Authenticator App 1/5 · US Terrible: Wastes time, doesn’t work, doesn’t help anything. Very bad. They didn’t think of anything. Imagine you get a new phone. Guess their plan is you get a new job too. Or maybe they just didn’t think about anything. Why is such a bad product existing?
  15. [R63] Authenticator App 3/5 · US 2 factor authentication: The 2 factor authentication doesn’t automatically show up and I have to enable it in notifications. 2 factor notification is the most annoying thing this app has to offer. I just want to sign into my account peacefully and not have a mental breakdown.
  16. [R64] Authenticator App 1/5 · US Loop: I keep getting asked to authorize on app but I can’t get into to it to authorize
  17. [R67] Authenticator App 1/5 · US Confusing: Meh

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store