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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

General Electric Credit Union vs Redwood Credit Union

General Electric Credit Union 4.8★ · Free to download 40
Winner Redwood Credit Union
Redwood Credit Union 4.9★ · Free to download 85

Redwood Credit Union (RCU) is the stronger choice due to its consistently higher user satisfaction, more reliable app performance, and better customer service, despite some recent complaints about app updates.

Full reviews: General Electric Credit Union · Redwood Credit Union

Redwood Credit Union (RCU) generally offers a more reliable and user-friendly mobile banking experience with strong customer service. General Electric Credit Union (GECU) struggles with frequent app issues, particularly after updates, making basic functions difficult for many users.

Head to head

Features edge: Redwood Credit UnionR3R19R20R41
General Electric Credit Union GECU offers features like checking credit scores, immediate notifications, and card management, with some users finding it easy to pay bills and transfer money R20. However, a significant number of users report missing key features like principal-only payments R3, Zelle R41, or the ability to pay auto loans directly within the app R19. Some also find the available information limited .
Redwood Credit Union RCU's app is praised for allowing users to track accounts, check credit scores, and manage purchase rewards . Users appreciate features like mobile check deposit and the ability to add accounts from other banks . However, some users note the absence of a Zelle integration and difficulty redeeming rewards after an update .
Ease of Use edge: Redwood Credit UnionR4R6R8R10
General Electric Credit Union While some GECU users find the app easy to navigate and understand R8, a large portion of recent reviews indicate significant frustration with the app's layout and intuitiveness, especially after updates R4R6. Users report difficulty finding options, making payments, and a cluttered interface R10.
Redwood Credit Union RCU is widely praised for its user-friendly, intuitive, and simple interface . Many users find it easy to manage accounts, transfer money, and deposit checks . However, some users mention that recent updates have made the app less user-friendly or moved functions around, requiring them to re-learn the interface .
Reliability edge: Redwood Credit UnionR1R7R9R10
General Electric Credit Union GECU's app suffers from significant reliability issues, with many users reporting that it frequently freezes, shows errors, or simply doesn't work R1R9R26. Specific problems include mobile deposit camera failures R12R31R33, inability to make payments R1R7R10R16, and login difficulties .
Redwood Credit Union RCU's app is generally reliable, with many users stating it works smoothly every time . However, some users have experienced issues with the app getting stuck on loading screens , glitches preventing check deposits , or Face ID not working consistently . The widget also occasionally fails to work .
Price/Value edge: Redwood Credit UnionR2R25R45R48
General Electric Credit Union GECU is noted for offering good and cheap rates R2 and being a great financial institution R45. However, some users express frustration over long deposit holds R25 and a payment calendar that can lead to late fees R48, which detracts from the perceived value.
Redwood Credit Union RCU is highly valued for its excellent customer service, competitive rates, and the benefits members receive from their financial relationship . Users feel their money is safe and appreciate the support for their community .
Support edge: Redwood Credit UnionR1R16R45R62
General Electric Credit Union Some GECU users praise the staff and quick return contact R45. However, others report being told to call the bank to move money when the app fails R1, and one user expressed extreme frustration, claiming the credit union won't hire real people to help R16.
Redwood Credit Union RCU receives overwhelming praise for its superb customer service, with users highlighting friendly, helpful staff and the ability to speak with a real person quickly R62.
Pick General Electric Credit Union if

You are an existing, long-term member of General Electric Credit Union who has not experienced the recent app issues and values their traditional banking services R2R45.

Pick Redwood Credit Union if

You prioritize a highly reliable and user-friendly mobile banking app with excellent customer service and a strong community focus .

Evidence note: Reviews for General Electric Credit Union show a strong negative skew in recent feedback, heavily criticizing recent app updates and functionality. Redwood Credit Union reviews are overwhelmingly positive, with minor complaints about specific features or recent updates.

Frequently asked

Which app is better for making payments?
Redwood Credit Union's app is generally better for making payments, with users finding it easy and quick to use . General Electric Credit Union's app has significant issues with payments, with many users unable to make loan payments or finding the process difficult and confusing, especially after updates R1R10R16R19.
Do either of these apps support mobile check deposit?
Both apps are intended to support mobile check deposit, but General Electric Credit Union's app has widespread issues with the camera function for deposits, especially after recent updates R12R26R31R33. Redwood Credit Union's app generally supports mobile deposits well , though some users have reported occasional glitches or black screens when trying to deposit checks .
Which app has better customer service?
Redwood Credit Union has significantly better customer service, with numerous reviews praising their excellent, friendly, and helpful staff who are easy to reach and provide great support R62. General Electric Credit Union has some positive mentions of staff R45, but also complaints about needing to call the bank due to app failures and perceived lack of real human support R1R16.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] General Electric Credit Union 3/5 · US No option for principle only payment: The app is fairly easy enough to navigate, but it would be extremely beneficial and a time saver to add the option of making a principle payment. It’s a hassle to have to call in order to make a principle only payment.
  2. [R19] General Electric Credit Union 1/5 · US Can’t pay auto loan: After the last update, I am no longer able to pay my auto loan from within the app.
  3. [R20] General Electric Credit Union 5/5 · US Easy plus loaded with features: General Electric Credit Union is the leader in banking App features. So easy to pay bills, get immediate notifications on withdraws, check your credit score, turn off bank cards in the event of theft, and much more.
  4. [R41] General Electric Credit Union 5/5 · US No zelle: Th
  5. [R4] General Electric Credit Union 1/5 · US Awful: I’m all for updating apps and evolving them for the better, but this last update is a disaster. It honestly feels like someone’s kid has a class project to design a new app and this is the result. The old app was easy to navigate and had a straightforward interface. This app seems like it was designed by someone who has never paid a bill online.
  6. [R6] General Electric Credit Union 3/5 · US Latest update: Hate it… I have to Thule more screens to get to where I want to be. I cannot see all my pending payments on on screen anymore. I loved what I had. Why did you change it?! Please put things back where you had it.
  7. [R8] General Electric Credit Union 5/5 · US Good: The app is easy to navigate through and very understandable
  8. [R10] General Electric Credit Union 1/5 · US New App Layout: New layout sucks, tried to make a loan payment but it kept taking me to the “pay with your GE account” option. I do not have a bank account with GE and i could not find the option to pay my loan with my saved outside account like i used to eventually I gave up and had to log in to the actual website just to pay.
  9. [R1] General Electric Credit Union 1/5 · US Can’t use it: Can’t make a payment app doesn’t work. Just always pops up call the bank to move money. What’s the point in having an app at all?
  10. [R7] General Electric Credit Union 1/5 · US Make paying account easier: I want to make a payment, don’t tell me there’s no eligible accounts, let me add an account with out giving me an error screen.
  11. [R9] General Electric Credit Union 3/5 · US Works when it wants to: Sometimes it works sometimes it dont this is what wee have to look forward to with banking wanting to go digital. And they wonder why ppl are pushing ti keep physical currency around
  12. [R2] General Electric Credit Union 5/5 · US A+++: Great bank/credit union I have been a member for over 35 years, best and cheapest rates always, my go to bank!
  13. [R25] General Electric Credit Union 4/5 · US Deposit Hold Too Long: When depositing a check on a local bank, via the app, and before the cutoff, GECU places a two day hold, which starts the NEXT business day. Even the first $100 is not available. Ridiculous.
  14. [R45] General Electric Credit Union 5/5 · US Great Financial Institution: GECU is amazing. They have the best staff, the fastest return contact, and loyalty to their members. They have been there for me and my family every time we’ve reached out. I will always bank with them. As far as the app is concerned is great. It’s efficient. Could use slight enhancements to better the app but I don’t have any issues using this one.
  15. [R48] General Electric Credit Union 1/5 · US GECU: The calendar makes it impossible to make payments when necessary without incurring late fees even if it’s on the due date and you try to make the payment the calendar may make the payment 3 to 4 days out so basically you have to pay in advance to keep from incurring Late fees unlike other apps the payment comes out on the day you specify! You’ll never get ahead if every month you get late fe
  16. [R16] General Electric Credit Union 1/5 · US I hate this app so much I’m closing all my accounts and reporting to BBB: I don’t know what idiot you have working on this app but he needs to go. Stop moving stuff around. It’s impossible to even make auto loan payments. I’ve been trying to make a payment all weekend. I’m calling Monday to transfer all my money. Don’t bother. I’m so very frustrated. Don’t bother calling either. These cheap loser
  17. [R62] Redwood Credit Union 5/5 · US Best Bank ever: This bank has been good to me and I plan on staying a customer for as long as I am able to be a loyal customer. five star customer service and five star banking service.
  18. [R12] General Electric Credit Union 3/5 · US IPhone 14 ios16: camera not working for deposits
  19. [R26] General Electric Credit Union 1/5 · US Will not let you pay: I just recently had to download this app to pay something off and every single time you click “mobile deposit” the entire app shuts down. EVERY. TIME. I cannot use the app to pay ever I always to open a web browser. Pointless app.
  20. [R31] General Electric Credit Union 5/5 · US Mobile deposit problem: iPhone 11, just updated to IOS 16.1, cannot do mobile deposit because the camera screen gets stuck at “turn your phone to take a picture” or something like that. Tried a restart and a reinstall with no luck. I didn’t have this issue before IOS 16. So I’m thinking that’s what caused it.
  21. [R33] General Electric Credit Union 5/5 · US Mobile Deposit Not Working: Camera on mobile deposit messed up not allowing mobile deposits.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store