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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Microsoft Teams vs Zoom Workplace

Microsoft Teams 4.8★ · Free + IAP 70
Winner Microsoft Teams
Zoom Workplace 4.7★ · Free + IAP 55

Microsoft Teams is generally more reliable for core communication features like chat and calls, despite its notification bugs, while Zoom Workplace struggles with consistent meeting access and a less user-friendly mobile experience.

Full reviews: Microsoft Teams · Zoom Workplace

Microsoft Teams offers robust collaboration features, though users frequently report issues with notifications and occasional app instability. Zoom Workplace excels in video call quality but faces criticism for mobile usability, login problems, and recent AI-first changes.

Head to head

Features tieR1R3R5R11
Microsoft Teams Teams is praised for its comprehensive collaboration suite, including chat, calls, and video, making it effective for work and team communication R5R17. However, users desire more capabilities like screen sharing on Vision Pro R11, scheduled messages, and chat position fixation . Some find the interface cluttered and less customizable R1, and specific features like Airplay or Multicast are missing R3. The Copilot AI feature is considered useless by some .
Zoom Workplace Zoom is highly regarded for its video call quality and ease of use for meetings, especially for education and connecting with friends and family . However, recent updates have made scheduling meetings more awkward , and some users report the inability to edit meetings on the mobile app or email meeting links . The 'AI-first' approach has been criticized as making the app worse and less user-friendly .
Ease of Use tieR1R17R18R21
Microsoft Teams Teams is generally considered easy to use for communication R17, but recent updates have made it more annoying and difficult for some, with wasted space and less customizability R1. Users experience issues with scrolling, where chats jump around R21, and find file management and search less intuitive than other platforms R18. Some lament the loss of Skype's user-friendliness for family calls .
Zoom Workplace Zoom is often praised for being easy to use for meetings , but some users find it overly complicated and not user-friendly . Mobile experience is particularly criticized, with issues like cramped presentations on smartphones R78 and difficulty finding basic functions like uploading documents R97. Scheduling meetings has become more awkward after recent updates .
Reliability edge: Microsoft TeamsR2R4R9R10
Microsoft Teams Teams is described as reliable for company communication and collaboration . However, it suffers from numerous bugs, particularly with notifications: phantom notifications, incorrect badge counts, and delays in clearing messages R2R9R10R13. The app also crashes during meetings , gets stuck at launch R4, and has issues with Picture-in-Picture mode . Connectivity issues are reported, especially without Wi-Fi , and some users experience overheating .
Zoom Workplace Zoom's call functionality is generally excellent , with clear picture and volume and reliable connections . Despite this, users frequently encounter issues joining or starting meetings R82R108, and calls can freeze or drop R118. The app is prone to errors without reliable solutions , and some users report audio cutting in and out or lag .
Price/Value tieR6R15R115R118
Microsoft Teams Teams is often a required app for work R6R15, implying its value is tied to corporate use. While it offers a free tier, reviews don't specifically discuss its limitations. The overall sentiment suggests that its value is high for integrated corporate environments, despite its bugs.
Zoom Workplace Zoom is appreciated as a good free app for up to 40 minutes R115. However, some users are frustrated when the app hangs up during a meeting and then asks them to subscribe without warning or an option to continue R118. This suggests a potential friction point for free-tier users encountering limitations.
Support tieR28R30R34R43
Microsoft Teams Teams users report issues with authentication loops, making it impossible to sign in and difficult to find help R28R34. There are also complaints about notification bugs persisting across multiple updates, suggesting that feedback is not being addressed R30R43.
Zoom Workplace Zoom users experience significant difficulty accessing customer service, with one user unable to raise a ticket because they couldn't log in . This indicates a poor support experience, especially for login-related issues.
Pick Microsoft Teams if

You need a comprehensive collaboration tool for work with integrated chat, calls, and file sharing, and are willing to tolerate occasional notification bugs and authentication quirks R17.

Pick Zoom Workplace if

Your primary need is high-quality video conferencing for meetings, especially for education or connecting with friends and family, and you don't mind a less intuitive mobile experience or recent AI-focused changes .

Evidence note: Both apps have a high volume of reviews, but recent negative reviews for Teams frequently highlight notification and login issues, while Zoom's recent negativity often centers on mobile usability, login problems, and the 'AI-first' shift.

Frequently asked

Which app has better notification reliability?
Neither app is consistently reliable with notifications, but Microsoft Teams has more widespread and persistent issues with phantom notifications, incorrect badge counts, and delays in clearing messages across devices R2R9R10R13.
Is Zoom Workplace good for mobile use?
Zoom Workplace's mobile experience is frequently criticized, with users reporting issues like being stuck at loading screens, difficulty joining meetings, cramped presentations on smaller screens, and the inability to perform basic functions like uploading documents R76R78R82R97.
Do these apps have issues with logging in or authentication?
Both apps have reported issues with logging in and authentication; Microsoft Teams users describe endless authentication loops and difficulty signing in R28R34, while Zoom Workplace users report being logged out and unable to log back in, especially with Google login R73R108.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Microsoft Teams 1/5 · US Somehow constantly getting worse: Somehow the teams app developers manage to make this more annoying and more difficult to use, with more wasted space and less usefulness with every single release. Teams is now the least customizable it's ever been, with more useless buttons and wasted screen space than ever before. It doesn't even feel like a chat app anymore. It feels like a poor attempt at a da
  2. [R3] Microsoft Teams 3/5 · US No Airplay or Multicast functionality: I like Teams for its simplicity, and is adequate for the purpose for which I use it. However, the app itself lacks the functionality connect to my TV using Airplay or Multicast. Consequently, I have to haul around my heavy laptop to either cast to a smart TV or connect via HDMI.
  3. [R5] Microsoft Teams 5/5 · US Love it: This is one of my best apps to use when in a team meeting
  4. [R11] Microsoft Teams 5/5 · US Good initial support: Please continue adding capabilities, like screen sharing! Also, be able to not lock the app during a session as Vision Pro can detect when it’s taken off.
  5. [R17] Microsoft Teams 5/5 · US Team: It’s easy to communicate with team
  6. [R18] Microsoft Teams 3/5 · US Great concept but not as easy as explorer: I like having items connected, but the folders don’t seem to have easy hierarchy, tge search does not take you to folders and you can’t scroll pictures.
  7. [R21] Microsoft Teams 3/5 · US Jumps around: What’s with MS apps jumping around when scrolling. Both Outlook and Teams. When scrolling through a chat, it will often jump up or down several posts. It’s been doing this for a long time so I don’t think it’s a version bug. And I’ve reset my phone to factory so I know it’s the app.
  8. [R2] Microsoft Teams 4/5 · US Great app but…: Great app, however I se notifications on the phone on a message, then when I open the app, I don’t see the message for a few minutes. That delay is annoying but livable .
  9. [R4] Microsoft Teams 1/5 · US Doesn’t open: When I open the app it shows a black screen with a white border at the bottom. Unusable
  10. [R9] Microsoft Teams 3/5 · US Catch-up Notifications: Having extra notifications show with the new catchup feature is annoying.
  11. [R10] Microsoft Teams 2/5 · US Notifications/badges are still not working correctly: Notifications/badges are still not working correctly. If I’ve read a message on my MacBook or PC it’s still not updating the app badges as expected. This broke 3-4 updates ago! Please fix. It’s annoying and misleading.
  12. [R6] Microsoft Teams 3/5 · US Be more Apple Friendly: I got a new computer and teams is a requirement for work. Yet the app won’t download. I have to use the web browser and it works only 50% of the time. Why can’t the app work for my new Apple computer but it works for my Apple phone?? 😡 The app worked just fine on my old Apple computer.
  13. [R15] Microsoft Teams 3/5 · US Very buggy - only good for chat: Only reliable for chat. Other options are buggy or don’t work. If my employer didn’t require this app, I’d remove it.
  14. [R115] Zoom Workplace 4/5 · US Remove AI panel for a 5 please? :): Pretty good for a free app up to 40 minutes! Thank you. Wish I could remove the AI panel in the first zoom window that slows down my computer/is sort of distracting.
  15. [R118] Zoom Workplace 1/5 · US Anti-Customer: Trying Zoom out, it’ll just hang up during a meeting with ZERO warning - then ask you to subscribe. WHY would I subscribe when it ends meetings so abruptly? It should at least give the option to subscribe to continue the meeting…not just drop it.
  16. [R28] Microsoft Teams 1/5 · US Authentication is atrocious: If you use this on mobile they make it impossible to authenticate on a single device, the app tries to authenticate on the authentication app via the authentication app. If you have a meeting to get to on mobile and you get signed out good luck. Also the outlook sign in solution also failed. This process all around is a failure.
  17. [R30] Microsoft Teams 3/5 · US Good but Buggy: Has traditionally worked as expected and no complaints but lately notifications are a mess. Every time I get even ONE IM, it shows 8, 10, 18+ on the notification bubble. I go in and clear any/all notifications or alerts. Tested it with one in - immediately shows 10 missed notifications which isn’t true. Please fix! Updated to 3 stars - even after multiple app updates, the issue pe
  18. [R34] Microsoft Teams 1/5 · US Richest poor software in the world: The application functions just like any other email application with the added side effect that you will randomly not be able to sign in due to their Authenticator app being complete and total garbage. It will trap you in an endless loop of needing to use the Authenticator app to authenticate that you’re using the Authenticator app so you can authenticate teams.
  19. [R43] Microsoft Teams 1/5 · US They can’t get it right!: There have been multiple updates in the last few weeks and my app still isn’t working properly. Every time I get a notification the app shows I have 10 notifications. Fix this please!!
  20. [R13] Microsoft Teams 1/5 · US Notification setting gone from the app: I get my email spammed by this garbage and the setting to disable the spam is not available on the mobile app.
  21. [R76] Zoom Workplace 1/5 · US Mobile is awful!: Has not been working on mobile. Just stuck at loading screen.
  22. [R78] Zoom Workplace 3/5 · GB Zoom: This is a valuable concept for those without a laptop or tablet. However, it is a more engaging experience on a laptop due to the larger screen. On a smartphone, the presentation feels cramped and tedious as users must swipe left or right to view the entire screen and the presenter.
  23. [R82] Zoom Workplace 1/5 · US Doesn’t even work: The app never lets me join meetings. I missed a very important meeting because zoom refuses to fix this known issue. I would never recommend zoom to anyone.
  24. [R97] Zoom Workplace 1/5 · US Worst mobile experience: This is by far the worst mobile experience ive had with a software. So something as basic as uploading a document isnt even available for the mobile version I spent 30min trying to figure out where the option was to upload turns out you literally cant unless you go to the browser so whats the point of having this dog water app? Exactly there is nun I suggest you download l
  25. [R73] Zoom Workplace 1/5 · US Logged me out: App is terrible. Logged me out and doesn’t allow me to log in. I use google login, but that always fails now.
  26. [R108] Zoom Workplace 1/5 · US Disappointing: It won’t let me enter the meetings, it won’t allow me to register, I don’t understand how I can enter my meetings with this situation, I would appreciate it if you could analyze it

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store