Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Zoom Workplace

60
User verdict / 100 High confidence Divided

Zoom Workplace continues to be a widely used video conferencing platform, praised for its reliability and ease of use in many scenarios, but recent updates and persistent technical issues are frustrating a significant portion of its user base.

4.7★ lifetime (3,192,803) Free to download since 2012 by Zoom Communications, Inc. updated 0.6 mo ago recent negative 36% 120 reviews across 4 regions
App Functionality & Bugs User Experience & Updates Connectivity & Quality Ease of Use Mobile Limitations
5★406
4★77
3★62
2★44
1★261
recent reviews across 4 regions, vs the 4.7★ lifetime average

Zoom Workplace is a popular video conferencing app that facilitates communication for work, education, and personal connections globally R11R15. While many users find it effective and easy to use, recent reviews highlight issues with app functionality, connectivity, and a perceived decline in user-friendliness following updates R1R20R104. The app's lifetime rating is high, but a recent negative trend suggests growing dissatisfaction.

What users like

  • Effective for various uses including work, education, and social gatheringsR11R15R3R38
  • Generally provides good quality video and audio connectionsR16R28R67R23
  • Easy to use for many, especially for joining meetingsR9R21R10R46

What users complain about

  • Frequent issues with joining or starting meetings, including login problemsR59R29R18R54
  • Mobile app is often buggy, crashes, freezes, or gets stuck on loading screensR20R78R453R583
  • Recent updates have made the app less user-friendly and more complicatedR1R96R104R443
  • Connectivity problems, including calls freezing, dropping, or audio cutting outR41R22R411R425
  • Difficulty with calendar integration and sharing meeting linksR5R105R80R47
  • Concerns about AI features, perceived as intrusive or unnecessaryR35R52R64R34
  • Lack of essential features on mobile, such as uploading documents or editing meetingsR40R32
  • Poor customer service accessibility for resolving issuesR37R74

Latest update · v7.1.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and improvements

Recurring themes

App Functionality & Bugs negative
Many users report issues with the app not working, getting stuck on loading screens, freezing, crashing during meetings, or failing to let them join or start meetings. This is a recurring complaint across various devices.R20R29R59R78
User Experience & Updates negative
Recent updates are frequently criticized for making the app less user-friendly, more complicated, and removing previously convenient features like iCal integration or easy meeting scheduling. The 'AI-first' direction is also unpopular with some.R1R5R96R104
Connectivity & Quality mixed
While some users praise clear picture and volume, others experience audio cutting in and out, calls freezing or dropping, and general lag. There are also specific issues with Bluetooth speakers and camera/mic indicators.R16R28R22R41
Mobile Limitations negative
The mobile app is noted for lacking basic features available on desktop, such as uploading documents or editing meetings. Specific issues on iPad and Android devices are also mentioned, like chat in landscape mode or emoji reactions.R40R32R95R440
Ease of Use mixed
Many users find Zoom easy to use for joining meetings and general communication, especially for those familiar with it. However, a significant number of recent reviews describe it as overly complicated, difficult to set up meetings, or hard to navigate after updates.R9R21R1R143

Who it's for

Zoom Workplace is for individuals and organizations who need a widely adopted platform for video conferencing, especially for work meetings, educational classes, and connecting with friends and family globally R11R15. It is particularly suitable for those who value clear connections and have become accustomed to its interface R16R28. It is NOT for users who prioritize simplicity and consistent mobile functionality, or those who are easily frustrated by frequent bugs, connectivity issues, and complex update-driven changes R1R20R104.

Evidence note: The recent review sample skews negative (35.9% negative), which contrasts with the high lifetime rating (4.65/5). This suggests a recent decline in user satisfaction, possibly due to recent updates. While there are still many positive reviews, the negative feedback is detailed and consistent across multiple users and issues. The developer's notes for the latest update are vague ("Bug fixes and improvements") and do not address the specific issues reported by users, such as ongoing crashes or login problems, indicating a potential disconnect between developer claims and user experience.

Frequently asked

Is Zoom Workplace still easy to use?
While many users still find Zoom easy to use for general meetings, recent updates have made the app more complicated and less user-friendly for others, especially concerning scheduling and navigating new features R1R9R21R96.
Are there common technical issues with Zoom Workplace?
Yes, common technical issues include problems joining or starting meetings, app crashes, freezing, audio cutting in and out, login failures, and connectivity issues R59R29R20R41.
How do recent updates affect the app?
Recent updates have been criticized for making the app more complicated, removing convenient features like iCal integration, and introducing new AI features that some users find unnecessary or intrusive R1R5R96R104.
Is the mobile app as functional as the desktop version?
No, the mobile app is reported to lack some essential features available on the desktop version, such as uploading documents or editing meetings, and users experience specific bugs on mobile devices R40R32R95R473.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] 5/5 · US Zoom: Love to use it for my work meeting and to chat with friends
  2. [R15] 5/5 · US zoom is the GOAT: the best app for education
  3. [R3] 5/5 · US Birthday party by Zoom: Fun over the miles
  4. [R38] 5/5 · US Workout: Love this app, it is great to use while I workout with friends and great to use for business meetings!
  5. [R16] 5/5 · US Quality transmission: Lots of good info! No interruptions in connection! Clear exchange!
  6. [R28] 5/5 · US Zoom meeting: Very clear picture and volume was also very good!!!
  7. [R67] 5/5 · US Perfect: Perfect voice connection and video connection too
  8. [R23] 5/5 · US Functionally: Working better all the time. Audio needs to be much higher.
  9. [R9] 5/5 · US Zoom meeting interview: It was easy to use I was just not use to these things.
  10. [R21] 5/5 · US Fácil de usar: Me gusta que siempre sea muy fácil el usar la app y que las actualizaciones den herramientas muy útiles
  11. [R10] 5/5 · US Works: Works like a charm
  12. [R46] 5/5 · US Love my zoom: I was very leary of trying zoom - now i don’t know what i was afraid of.
  13. [R59] 3/5 · US join/start meeting: it will not let me hoin or start meeting atleast 1 time a week it has caused me to be left out in some of my friend groups
  14. [R29] 1/5 · US Doesn’t even work: The app never lets me join meetings. I missed a very important meeting because zoom refuses to fix this known issue. I would never recommend zoom to anyone.
  15. [R18] 1/5 · US Logged me out: App is terrible. Logged me out and doesn’t allow me to log in. I use google login, but that always fails now.
  16. [R54] 1/5 · US Disappointing: It won’t let me enter the meetings, it won’t allow me to register, I don’t understand how I can enter my meetings with this situation, I would appreciate it if you could analyze it
  17. [R20] 1/5 · US Mobile is awful!: Has not been working on mobile. Just stuck at loading screen.
  18. [R78] 1/5 · US Google meets: Why can’t more people use Google meets? Zoom constantly crashes on me. For both IPhone and my laptop, or my desktop, not to mention I have to get on well before the meeting to adjust for the inevitable starting crash. Also it takes forever to load. If you work and depend on it , well best of luck. I can’t stand zoom.
  19. [R453] 3/5 · CA Crashed: During my call zoom crashed twice causing disconnect.
  20. [R583] 3/5 · CA iOS freezing when writing in the chat box: More recent updates haven’t fixed the problem that the iOS version of Zoom Workplace freezes when trying to write a comment in the chat box making it impossible to comment, and then having to miss a part of webinar because you’re forced to leave and rejoin the webinar in order to get out of the frozen chatbox and return to the main screen
  21. [R1] 1/5 · US Not user friendly: The service is good if you can figure it out but because it’s overly complicated it’s trash.
  22. [R96] 1/5 · US The update is absolutely worthless: If I didn’t have to use it for work, I would delete this app. Basically it got rid of any convenient feature to make room for features that I don’t know why anyone would use. I miss the original zoom app and its simplicity. But since Zoom likes to make things as complicated as possible, I would settle for them allowing the anytime meetings to be scheduled back o
  23. [R104] 1/5 · US Terrible update: Terrible update, should ask the users what they want , zoom eas good becouse was simple. Now with all the new features does not work, does not sync with my calendar, I can not invite anyone for the calls becouse doesn’t appear my contacts … trash
  24. [R443] 3/5 · CA New update: I don’t like the new update. When i use to set up a meeting everything was on one page, accessible and it would automatically send me to my mail app so i could send invites. Now i have to go back and forth between different pages/menus to set up a meeting, and then i have to share that link to invite people. Seems you’ve made it more inconvenient and i don’t understand why or how this
  25. [R41] 1/5 · US Not good: Call froze up then dropped
  26. [R22] 3/5 · US Audio cut in and out: During the meeting
  27. [R411] 3/5 · CA Good but not good: Whenever I am using zoom, it always kicks me off once or twice in a meeting. I find it highly unacceptable that I get kicked off of my meetings.
  28. [R425] 3/5 · CA Laggy-ness: I find that zoom is a very good place to meet up with people, have business meetings, and more. One thing that I find that is not amazing about zoom is that at least in every zoom call I’m in, there will be a time where at least once the call will lag. I believe that zoom should work on that problem and for sure zoom will be top notch.
  29. [R5] 3/5 · US Great, until …: Zoom is overall an effective videoconferencing platform, mostly bc everyone has it. That said, another deal maker was its ability to automagically import iCal entries with Zoom links into Zooms own listings of events. But no more! For whatever reason there ain’t no function anymo’. (Strangely, invitations still pass through. 🤷‍♂️) Oh well, it was good while it lasted.
  30. [R105] 1/5 · US Connect with I calander please: Zoom does not connect with the apple calander. Please fix this
  31. [R80] 1/5 · US Meeting link: Looks like they moved the most important part which is sending a meeting link to the participants. Once you have it scheduled, I cannot find it and ask for support. Other people that I work with said the same thing. Please
  32. [R47] 1/5 · US Can’t email a meeting link: Can’t email a meeting link
  33. [R35] 1/5 · US AI Slop: It WAS good before they decided to be 'AI-first.' Now it's trash. Absolutely disappointing.
  34. [R52] 1/5 · US Ai first is ridiculous: App went to the dump when everything became ai with no opt out
  35. [R64] 2/5 · US AI first?: Stop shilling your AI garbage, it’s not my fault your CEO thought these useless features were the next big thing. Otherwise serviceable app.
  36. [R34] 4/5 · US Remove AI panel for a 5 please? :): Pretty good for a free app up to 40 minutes! Thank you. Wish I could remove the AI panel in the first zoom window that slows down my computer/is sort of distracting.
  37. [R40] 1/5 · US Worst mobile experience: This is by far the worst mobile experience ive had with a software. So something as basic as uploading a document isnt even available for the mobile version I spent 30min trying to figure out where the option was to upload turns out you literally cant unless you go to the browser so whats the point of having this dog water app? Exactly there is nun I suggest you download l
  38. [R32] 1/5 · US You cannot edit a meeting on mobile app: You cannot edit a meeting on mobile app
  39. [R37] 1/5 · US Rating; accessibility to customer service: What’s so difficult about placing the link to your customer service page or even a “HELP” link. My first attempt to use authentication failed, even though the figures were correct. Same thing occurred on second attempt and the third attempt.
  40. [R74] 1/5 · US Trying to get my money back from Zoom I did not need to purchase it and it’s very difficult getting: Very difficult to get a hold of Zoom by phone
  41. [R95] 3/5 · US Zoom doesn’t work on my iPad: When I open Zoom on my iPad there’s no log in to get into class. But, it woks on my iphone.
  42. [R440] 3/5 · CA Could not raise hand up via android browser: Works but has some issues when using an android. Camera is opposite and cannot raise hand or give emoji reactions when using my samsung Z flip 7 phone.
  43. [R143] 3/5 · US Menú de dibujo: Complicado
  44. [R473] 3/5 · CA Can’t chat in landscape mode: Very frustringthag when you’re in a meeting with someone on your phone in landscape mode but every time you open the chat it switches the cam view to portrait automatically and everyone sees you sideways, until you physically turn the phone over to be able to use the chat. Would be nice if the chat would open in landscape mode, while the phone was broadcasting in

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store