Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

HoneyBook vs Bigin by Zoho CRM

HoneyBook 4.8★ · Free to download 65
Winner Bigin by Zoho CRM
Bigin by Zoho CRM 4.7★ · Free + IAP 85

Bigin by Zoho CRM is generally preferred for its ease of use, clean interface, and reliable mobile experience, while HoneyBook struggles with consistent mobile app functionality and recent bug issues.

Full reviews: HoneyBook · Bigin by Zoho CRM

Bigin by Zoho CRM offers a user-friendly and reliable CRM experience, particularly praised for its mobile app and straightforward interface. HoneyBook, while powerful on desktop, faces significant challenges with its mobile app's functionality, bugs, and customer support, leading to user frustration.

Head to head

Features & Functionality edge: HoneyBookR2R4R8R9
HoneyBook HoneyBook is praised for its comprehensive features, including smart files, automations, contracts, invoicing, and client communication, making it a powerful all-in-one solution for many businesses R2R4R8. However, some users desire more flexibility in quotes/invoices and marketing tools R9R21.
Bigin by Zoho CRM Bigin by Zoho CRM is valued for its core CRM functionalities, such as lead tracking, contact management, deal flows, and workflow automation . Users appreciate its ability to consolidate sales pipelines and send group emails . It also offers integrations with other programs and business card scanning .
Ease of Use & UI/UX edge: Bigin by Zoho CRMR5R12R19R31
HoneyBook HoneyBook is described as easy to use by some, especially for setting up automations and streamlining client processes R5. However, many users find its UI/UX clunky, not intuitive, and difficult to maneuver, with features hidden deep in menus R12R19R31. Recent updates, particularly to smart files, are also seen as less user-friendly .
Bigin by Zoho CRM Bigin by Zoho CRM is consistently praised for its clean, simple, and intuitive interface, making it easy to set up and navigate . Users appreciate that it focuses on core functionality without being overly complicated or cluttered .
Mobile App Experience edge: Bigin by Zoho CRMR1R3R6R7
HoneyBook HoneyBook's mobile app is a major point of contention. While some find it useful for on-the-go tasks, many report it as buggy, crashing frequently, freezing, being slow, and often unusable R1R7R16. Users also complain about a lack of iPad optimization, inability to edit files on mobile, and poor UI/UX R3R6R12.
Bigin by Zoho CRM Bigin by Zoho CRM's mobile app is generally well-received, described as fast, easy to use, and helpful for staying on top of deals . It syncs instantly across devices, including iPhone, iPad, and Apple Watch . However, some users note a lack of certain features like calendar view or access to booking toppings on mobile . There are also reports of occasional unresponsiveness and issues with filters not holding .
Reliability & Performance edge: Bigin by Zoho CRMR1R4R7R10
HoneyBook HoneyBook has seen a decline in reliability, with numerous recent reports of bugs, glitches, freezing, crashing, and slow loading times R1R4R7R22. Some users have experienced critical issues like being locked out of accounts or missed sessions due to calendar syncing problems R10.
Bigin by Zoho CRM Bigin by Zoho CRM is generally considered reliable and fast . While some users report minor bugs like white text on a white background or filters not holding , these seem less severe and widespread than HoneyBook's issues. Email syncing can be unreliable for some .
Price & Value edge: Bigin by Zoho CRMR1R11R21R28
HoneyBook HoneyBook is perceived as expensive, with users complaining about high monthly fees (over $30-50) on top of transaction fees, and additional hidden fees for tips R1R11R21R28. Some feel the price increase is not justified by the current app performance .
Bigin by Zoho CRM Bigin by Zoho CRM is considered cost-effective and inexpensive for the features it offers . Users appreciate its value, especially for small businesses and solo practitioners. However, one user noted a very tiny storage space of 1GB, which might be a hidden cost for businesses with many documents .
Customer Support tieR10R13R22R25
HoneyBook HoneyBook's customer support receives negative feedback, with users reporting unhelpful staff, reliance on AI for problem-solving, and difficulty resolving critical issues like account lockouts or app bugs R10R13R22R25. There are complaints about no phone support R25.
Bigin by Zoho CRM Bigin by Zoho CRM's support is mixed. Some find it responsive and helpful , while others report non-responsive support, long response times for chat, or receiving unhelpful links R61. The removal of chat support has also led to slower response times .
Pick HoneyBook if

You need a comprehensive, all-in-one platform for client management, invoicing, contracts, and automations, and are primarily using a desktop for your work R4R8.

Pick Bigin by Zoho CRM if

You are a small business owner, solopreneur, or startup looking for a simple, clean, and intuitive CRM to manage leads, contacts, and sales pipelines, with a reliable mobile experience .

Evidence note: HoneyBook's recent reviews show a significant negative trend regarding mobile app performance and bugs, despite its higher lifetime rating. Bigin by Zoho CRM, with fewer overall reviews, maintains a more consistent positive sentiment, especially for its mobile experience and ease of use.

Frequently asked

Which app has a better mobile experience?
Bigin by Zoho CRM offers a significantly better mobile experience, with users praising its speed, ease of use, and instant syncing across devices . In contrast, HoneyBook's mobile app is frequently reported as buggy, slow, crashing, and lacking iPad optimization R1R7R16R22.
Is HoneyBook worth the cost?
HoneyBook's value is debated; while it offers extensive features for business management, many users find it expensive due to high monthly fees (over $30-50) and additional transaction/hidden fees, especially given recent performance issues and bugs R1R11R21R28.
How is customer support for these apps?
Customer support for both apps receives mixed reviews; HoneyBook users report unhelpful, AI-reliant support with no phone option R10R13R25, while Bigin by Zoho CRM users experience both responsive and non-responsive support, with long chat response times and issues after chat support was removed R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] HoneyBook 5/5 · US Love it: This software keeps my business running! The smart files are incredible and the reminders are are absolute must have!
  2. [R4] HoneyBook 1/5 · US In a toxic relationship with Honeybook: At first, HoneyBook was everything I needed. I could send invoices, collect signatures, schedule payments, capture leads, communicate with clients, receive payments, and keep my books organized all in one place. It felt like the perfect solution for my business. But lately, our relationship has become toxic... Simple tasks have become frustratingly difficu
  3. [R8] HoneyBook 5/5 · US HoneyBook SAVED my business: I can’t say enough good things about HoneyBook. They truly helped shape my entire business model and the way I communicate with my clients on a professional level is just amazing! If you have a business you NEED HoneyBook!
  4. [R9] HoneyBook 3/5 · US Need more flexibility with the quote/Invoice & recipients email should look normal in their inbox.: It would be great to have the quote or invoice with multi invoice in one with grand total for all in the end. For example divide by date or events when there is multi location and with multiple events but one client and contract. The recipients email should look normal in their inbox. Email comes bo
  5. [R5] HoneyBook 5/5 · US Love this platform: This had made my life so much easier running my business. I wish I would have known about it years ago.
  6. [R12] HoneyBook 3/5 · US Barely functional: Like so much of HoneyBook, it works…more or less. But. Its features are hidden 3 layers deep in menus. Menus pop up UNDER the keyboard, so they’re inaccessible, etc. It’s not great. But if you use Honey lol, it’s your option. If you’re considering HoneyBook though. 697 should consider whether the mobile app is crucial for you.
  7. [R19] HoneyBook 2/5 · US Not intuitive and not good for iPad users: I have the hardest time doing the simplest things. Their mobile version is inadequate and I use my iPad for everything.
  8. [R31] HoneyBook 1/5 · US Buggy and confusing: Really bad, bad UI. Bad UX and bugs
  9. [R1] HoneyBook 2/5 · US Bugs: Fix the bugs yall. I’ve been using yall for 6 years and never had an issue this bad like shesh. I stopped paying 60 monthly because of it.
  10. [R3] HoneyBook 3/5 · US iPad version: I just wish that I could use the whole screen for my iPad to work with this app
  11. [R6] HoneyBook 3/5 · US No IPAD App: Not bad on the phone sure but need to adapt for IPAD Please!
  12. [R7] HoneyBook 2/5 · US The phone app: I was on the fence whether or not I was gonna renew this year. The convenient workflow and honestly, the templates for the contracts are really what made me conveniently stick around however, the amount of times I’ve gotten frustrated with the phone app because it either crashes or freezes. It’s really inconvenient. Me just going to my desktop instead of trying to quickly handle som
  13. [R10] HoneyBook 1/5 · US Awful. Just use a different CRM. Honeybook is a waste of money.: They will not resolve issues for you. Ive been locked out of my account because my 2FA is not working and they can’t help me even download my contracts. All of this given they charge much higher than standard CRM/Invoicing platforms. If you don’t want your business to be in trouble SERIOUSLY AVOID them.
  14. [R11] HoneyBook 4/5 · US Overall good, but expensive fees: Overall very useful, but transaction fees on top of the monthly fee adds up.
  15. [R21] HoneyBook 3/5 · US it gets the job done!: I like HoneyBook however I don’t like the hidden fees for when they deposit money into the account. I do wish that the platform was completely transparent with all fees, especially being that the monthly is over $30 and in some cases 50 bucks. Other than that it’s a easy way to streamline Customer service in a client process, but those fees get on my nerves. also, I would lo
  16. [R28] HoneyBook 2/5 · US It’s Getting Worse: I used to LOVE this app. I would recommend it to all my business friends. Now, I don’t know what is going on. I keep having glitches, they charge a lot to process payments and it’s one problem after another when using the mobile app. I’ve literally lost money because of this app. Very discouraging.
  17. [R13] HoneyBook 1/5 · US Ai driven slop..: OS is awful unless you are on an iPad/phone. Support staff very kind but not helpful at all, as they rely on AI to handle most problems and every person who was responded to my problems addresses a slightly different problem than the one I asked about. At least the AI attempted to answer my question correctly and not skimming it. Contracts are such a disaster I paid for adobe f
  18. [R22] HoneyBook 2/5 · US Lots of bugs lately: Over the past couple months the app has been so glitchy. Anytime I try to add a smart file to a project the app freezes up and I’m forced to quit it. I’ve contacted the HoneyBook support team multiple times about this with no solution. I’m forced to only use the desktop version of HoneyBook which is extremely frustrating. For the price, this shouldn’t be an issue I have to dea
  19. [R25] HoneyBook 1/5 · US Customer service awful: No phone call help and tech support is awful!!
  20. [R16] HoneyBook 2/5 · US Love the Desktop Version but App Doesn’t Work: I’ve been using HoneyBook to run my business for several years and love the desktop version. Hands down the best CRM platform I’ve found. Unfortunately the App is basically unusable since anytime I try to create or pull up a file for a project in the mobile version, I just get a blank page and the circle of death. This is true both on my iPhone and iP
  21. [R61] Bigin by Zoho CRM 1/5 · US Terrible, both product and service: Don’t bother. The product lacks basic functionality and service is utterly non-responsive.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store