Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

HoneyBook vs HubSpot

HoneyBook 4.8★ · Free to download 75
Winner HoneyBook
HubSpot 4.7★ · Free to download 70

HoneyBook is generally preferred for its comprehensive all-in-one business management features, while HubSpot is better for sales-focused CRM with a strong free tier, despite both having significant mobile app limitations.

Full reviews: HoneyBook · HubSpot

HoneyBook excels as an all-in-one platform for small businesses, offering robust features for invoicing, contracts, and client communication. HubSpot provides a powerful CRM, especially for sales, with a notable free tier, but both apps struggle with mobile functionality and occasional bugs.

Head to head

Features & Functionality edge: HoneyBookR2R4R8R9
HoneyBook HoneyBook users praise its all-in-one capabilities, including smart files, automations, invoicing, contracts, and client communication, which streamline business operations R2R4R8. However, some users desire more flexibility in quotes/invoices and additional marketing tools R9R21.
HubSpot HubSpot is valued for its CRM features, contact organization, and sales tools . Users appreciate the ability to manage clients and integrate with other tools . However, many find the service ticket functionality limited on mobile and wish for more comprehensive features like editing invoices or quotes within the app .
Ease of Use & User Interface edge: HoneyBookR5R36R38R42
HoneyBook HoneyBook is generally considered easy to use for its core functions, with many users finding it intuitive and helpful for streamlining workflows R5R38. However, some recent updates, particularly with 'smart files,' have made the platform less user-friendly for some R42. The setup process for templates and automations can be challenging R36.
HubSpot HubSpot's UX/UI is praised by some users R116, with its mobile app being considered user-friendly for certain tasks . However, many users find the app confusing, non-intuitive, and disorganized, especially regarding pricing and account creation . The font size is also a complaint .
Reliability & Performance (Mobile App) tieR1R3R6R7
HoneyBook HoneyBook's mobile app is a significant pain point for many users. It is frequently reported to be buggy, crash, freeze, and load slowly R1R7R16. Users often resort to using the desktop version due to these issues R7R16R22. There are also consistent complaints about the lack of iPad optimization and editing capabilities on mobile R3R6.
HubSpot HubSpot's mobile app also suffers from reliability issues, with reports of glitches, slow loading times, and crashing . Users experience problems with notifications, account login, and data synchronization . Many find the mobile app's functionality significantly limited compared to the desktop version, making it less useful for critical tasks .
Price & Value tieR1R11R21R28
HoneyBook HoneyBook is perceived as expensive by some users, citing high monthly fees (over $30, sometimes $50 or $60) and additional transaction fees R1R11R21R28. Some feel the value doesn't align with the recent increase in price and persistent bugs R1R22.
HubSpot HubSpot's pricing is a significant concern for many, with users calling it expensive and confusing R91. There are complaints about being locked into contracts, automatic upgrades, and misleading starter packages R91. However, the free tier is highly valued by some, providing substantial functionality without cost R71R95R110.
Customer Support tieR10R13R25R33
HoneyBook HoneyBook's customer support receives mixed reviews. Some users find the support staff kind but unhelpful, relying too much on AI R10R13R25. Others appreciate the responsiveness and help topics R36. There are instances where support couldn't resolve critical issues, leading to financial losses for users R10R33.
HubSpot HubSpot's customer support also has mixed feedback. Some users praise it as great R116, while others find it very hard to reach or unhelpful R69. Issues with account access and contract disputes highlight areas where support falls short R91.
Pick HoneyBook if

You are a small business owner, especially in creative fields like event planning or photography, who needs an all-in-one platform for client management, invoicing, contracts, and automations, and you primarily use a desktop for critical tasks R2R8.

Pick HubSpot if

You need a robust CRM for sales and client organization, value a strong free tier, and are willing to primarily use the desktop version for full functionality, or you are part of a larger team where desktop use is standard R71.

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show a significant number of complaints, particularly regarding mobile app functionality and bugs. This suggests a potential decline in user satisfaction or a greater focus on desktop experience over mobile. The free-vs-paid asymmetry is relevant for HubSpot, where positive reviews often highlight the value of its free tier, while negative reviews frequently focus on the cost and contractual obligations of its paid plans.

Frequently asked

Is HoneyBook good for mobile use?
HoneyBook's mobile app is widely reported to be buggy, slow, and lacking essential editing capabilities, with many users preferring to use the desktop version for critical tasks R7R16R22R32.
Does HubSpot have a good free version?
Yes, HubSpot's free tier is highly valued by many users, providing substantial CRM functionality for organizing clients and streamlining marketing efforts without cost R71R95R110.
Are there hidden fees with HoneyBook?
Some HoneyBook users report hidden transaction fees on top of monthly subscription costs, which can accumulate and cause frustration R11R21R39.
Is HubSpot's customer service helpful?
Customer service for HubSpot receives mixed reviews, with some users praising it as great, while others find it difficult to reach and unhelpful, especially regarding account issues and contract disputes R69R91R116.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] HoneyBook 5/5 · US Love it: This software keeps my business running! The smart files are incredible and the reminders are are absolute must have!
  2. [R4] HoneyBook 1/5 · US In a toxic relationship with Honeybook: At first, HoneyBook was everything I needed. I could send invoices, collect signatures, schedule payments, capture leads, communicate with clients, receive payments, and keep my books organized all in one place. It felt like the perfect solution for my business. But lately, our relationship has become toxic... Simple tasks have become frustratingly difficu
  3. [R8] HoneyBook 5/5 · US HoneyBook SAVED my business: I can’t say enough good things about HoneyBook. They truly helped shape my entire business model and the way I communicate with my clients on a professional level is just amazing! If you have a business you NEED HoneyBook!
  4. [R9] HoneyBook 3/5 · US Need more flexibility with the quote/Invoice & recipients email should look normal in their inbox.: It would be great to have the quote or invoice with multi invoice in one with grand total for all in the end. For example divide by date or events when there is multi location and with multiple events but one client and contract. The recipients email should look normal in their inbox. Email comes bo
  5. [R5] HoneyBook 5/5 · US Love this platform: This had made my life so much easier running my business. I wish I would have known about it years ago.
  6. [R36] HoneyBook 3/5 · US Great for most small business tasks: I use HoneyBook for one of my clients and have been pleased with responsiveness of the customer service and the database of help topics. Getting set up with automations, pipeline, projects, etc takes a while to understand in order to get it set up correctly for true efficiency. I appreciate the client portal and auto-pay on recurring invoices for our clients al
  7. [R38] HoneyBook 5/5 · US My Business Runs on HoneyBook: HoneyBook was easy for me to use from the beginning. I want to spend my time meeting and photographing new clients, not drafting paperwork. My Honeybook smart files make booking new sessions, receiving payments and bookkeeping smooth and relatively painless.🤣
  8. [R42] HoneyBook 3/5 · US I don’t like the new updates: The smart files are not user friendly at all. I don’t like that if you make a mistake and delete a project you can’t undo it. Been using Honeybook for a couple years. There was nothing wrong with the old way
  9. [R1] HoneyBook 2/5 · US Bugs: Fix the bugs yall. I’ve been using yall for 6 years and never had an issue this bad like shesh. I stopped paying 60 monthly because of it.
  10. [R3] HoneyBook 3/5 · US iPad version: I just wish that I could use the whole screen for my iPad to work with this app
  11. [R6] HoneyBook 3/5 · US No IPAD App: Not bad on the phone sure but need to adapt for IPAD Please!
  12. [R7] HoneyBook 2/5 · US The phone app: I was on the fence whether or not I was gonna renew this year. The convenient workflow and honestly, the templates for the contracts are really what made me conveniently stick around however, the amount of times I’ve gotten frustrated with the phone app because it either crashes or freezes. It’s really inconvenient. Me just going to my desktop instead of trying to quickly handle som
  13. [R11] HoneyBook 4/5 · US Overall good, but expensive fees: Overall very useful, but transaction fees on top of the monthly fee adds up.
  14. [R21] HoneyBook 3/5 · US it gets the job done!: I like HoneyBook however I don’t like the hidden fees for when they deposit money into the account. I do wish that the platform was completely transparent with all fees, especially being that the monthly is over $30 and in some cases 50 bucks. Other than that it’s a easy way to streamline Customer service in a client process, but those fees get on my nerves. also, I would lo
  15. [R28] HoneyBook 2/5 · US It’s Getting Worse: I used to LOVE this app. I would recommend it to all my business friends. Now, I don’t know what is going on. I keep having glitches, they charge a lot to process payments and it’s one problem after another when using the mobile app. I’ve literally lost money because of this app. Very discouraging.
  16. [R10] HoneyBook 1/5 · US Awful. Just use a different CRM. Honeybook is a waste of money.: They will not resolve issues for you. Ive been locked out of my account because my 2FA is not working and they can’t help me even download my contracts. All of this given they charge much higher than standard CRM/Invoicing platforms. If you don’t want your business to be in trouble SERIOUSLY AVOID them.
  17. [R13] HoneyBook 1/5 · US Ai driven slop..: OS is awful unless you are on an iPad/phone. Support staff very kind but not helpful at all, as they rely on AI to handle most problems and every person who was responded to my problems addresses a slightly different problem than the one I asked about. At least the AI attempted to answer my question correctly and not skimming it. Contracts are such a disaster I paid for adobe f
  18. [R25] HoneyBook 1/5 · US Customer service awful: No phone call help and tech support is awful!!
  19. [R33] HoneyBook 3/5 · US Used it for the past two years definitely need some improvement: Over the past two years of me using this to run my photography business it has done the job. But definitely giving me plenty of my own issues. I missed an entire session because it wouldn’t show up on my calendar. So I had to refund them all their money. Customer service was absolutely no help so I was out that money. No fault of my
  20. [R16] HoneyBook 2/5 · US Love the Desktop Version but App Doesn’t Work: I’ve been using HoneyBook to run my business for several years and love the desktop version. Hands down the best CRM platform I’ve found. Unfortunately the App is basically unusable since anytime I try to create or pull up a file for a project in the mobile version, I just get a blank page and the circle of death. This is true both on my iPhone and iP
  21. [R22] HoneyBook 2/5 · US Lots of bugs lately: Over the past couple months the app has been so glitchy. Anytime I try to add a smart file to a project the app freezes up and I’m forced to quit it. I’ve contacted the HoneyBook support team multiple times about this with no solution. I’m forced to only use the desktop version of HoneyBook which is extremely frustrating. For the price, this shouldn’t be an issue I have to dea
  22. [R32] HoneyBook 4/5 · US Lacking Editing Ability in App: I love honeybook and all of its capabilities but I feel like the editing abilities in the app are seriously lacking. I can’t edit lead forms or smart files and if I’m on the go and need to do something like this quickly it hurts to have to wait till I’m in front of my desktop to get that done.
  23. [R71] HubSpot 5/5 · US Great CRM: Awesome CRM and even the free tier is great, thank you HubSpot
  24. [R95] HubSpot 5/5 · US Perfect!: No transactions, functional and ad free! I love you!
  25. [R110] HubSpot 5/5 · US Love HubSpot: The free version has 90% of what I need, but would love to use it for marketing soon, also.
  26. [R39] HoneyBook 3/5 · US Overall good app: I’ve been using HoneyBook for over a year now. I love the features with scheduling, creating projects, invoices, contracts, and etcetera. I would say it’s definitely worth it for those features. I never had any bug crashes or issues. My major problem is all of their fees. Not only do we pay monthly (not a problem) and there are transaction fees (again not a problem) but if you
  27. [R69] HubSpot 3/5 · US I’m not very happy with the platform: So far I’ve been using it for a month in the pay feature and I don’t see the benefit on it and I’ve been trying to reach the customer service and it’s very hard to find these people
  28. [R91] HubSpot 1/5 · US Horrible Contracts: Loved Hubspot at first, now they are expensive as all gets and lock you in to contracts. I haven’t used Hubspot for a year and there’s no getting out of this contract I mistakingly let my sales guy set us up on. it’s 100% impossible to get out of their services. Extremely frustrating company honestly with how their contracts are and I feel locked in handcuffs, taken advantage
  29. [R116] HubSpot 5/5 · US I Love HubSpot!: I just have to say how much I love HubSpot! It is so easy to use and intuitive too! Great customer support too!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store