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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

PSA

60
User verdict / 100 High confidence Divided

The PSA app is highly valued by many users for its card scanning, valuation, and collection management features, but a significant number of recent reviews highlight serious issues with the company's grading service, customer support, and app stability.

4.8★ lifetime (49,068) Free to download since 2015 by Collectors Universe, Inc updated 0.4 mo ago recent negative 29% 120 reviews across 4 regions
Grading Service App Functionality Turnaround Times & Tracking Cost & Value Customer Service
5★176
4★17
3★10
2★16
1★68
recent reviews across 4 regions, vs the 4.8★ lifetime average

The PSA app allows users to scan and value their trading cards, manage collections, and submit cards for professional grading. While many find it useful for cataloging and market insights, recent feedback indicates widespread dissatisfaction with grading inconsistencies, long turnaround times, and app performance issues.

What users like

  • Effective for scanning cards and determining their market valueR4R5R7R10
  • Useful for cataloging and managing card collectionsR7R47R57
  • Simplifies the card submission process for gradingR6R19R20R21
  • Provides population counts, sets, and parallels for cardsR47R62
  • Offers a 'create image' feature for easy sharing and sellingR276

What users complain about

  • Significant issues with grading inconsistency and perceived market manipulationR9R53R103R107
  • Frequent reports of damaged or lost cards during the grading processR8R9R34R56
  • Long and inconsistent turnaround times for grading submissionsR11R34R176R181
  • App is frequently buggy, slow, crashes, and has login issuesR33R98R99R170
  • Customer service is widely criticized as poor or unresponsiveR9R171R181
  • High grading costs and expensive shipping feesR7R39R126R165
  • Search function is often ineffective or difficult to use, especially for specific cardsR23R30R32R36
  • Lack of detailed order tracking and submission traceability in the appR188R244R262
  • Limited selling options and lowball offers for vaulted cards without counter-offer abilityR100R142

Latest update · v7.10.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Update contains various bug fixes and performance improvements

Recurring themes

Grading Service negative
Many users express deep dissatisfaction with PSA's grading service, citing inconsistencies, perceived market manipulation, and the belief that grades are arbitrary rather than objective. There are also numerous reports of cards being damaged or lost during the grading process.R8R9R34R53
App Functionality mixed
While some users praise the app as amazing and easy to use for scanning and valuation, a significant portion of recent reviews report it being clunky, slow, glitchy, crashing frequently, and having issues with auto-login. The search function is often criticized for not finding cards or providing incorrect data.R1R4R5R10
Turnaround Times & Tracking negative
Many users report excessively long grading turnaround times, often far exceeding advertised estimates. There is also a common complaint about the lack of clear, real-time tracking and traceability for submissions within the app and website.R11R34R176R181
Cost & Value negative
The cost of grading is frequently mentioned as being too high, with some users feeling it's not worth the expense given the perceived inconsistencies in grading. Shipping costs are also noted as expensive.R7R39R126R165
Customer Service negative
Multiple reviews criticize PSA's customer service as horrible, unresponsive, and unhelpful, especially when dealing with issues like damaged or lost cards.R9R171R181

Who it's for

This app is for serious card collectors and sellers who want to catalog their collection, get estimated values for their cards, and submit them for professional grading R7R47R57. It is particularly useful for those who prioritize PSA's market standard for grading . However, it is not for users seeking a perfectly stable app experience, consistent grading results, or quick turnaround times R9R34R98R170.

Evidence note: The recent reviews skew significantly negative, with a 0.293 recent-negative signal, contrasting sharply with the lifetime 4.8-star rating. This indicates a recent decline in user satisfaction, particularly regarding the core grading service and app stability. The developer's notes mention 'various bug fixes and performance improvements,' but many recent reviews still report bugs, crashes, and performance issues, suggesting these fixes may not have fully addressed user concerns.

Frequently asked

What are the main features of the PSA app?
The PSA app allows users to scan cards to identify them, get estimated market values, catalog their collection, and facilitate the submission process for professional grading R5R7R21R38. It also provides population counts and details about sets and parallels R47R62.
How accurate is the card valuation in the app?
The app provides an estimate of graded card value and shows offers, but some users note that the determined values can be lower than actual sold values R23R276. It primarily shows what people are selling cards for, rather than offering an estimated grade for ungraded cards R24.
Are there issues with card grading through PSA?
Yes, many recent reviews report significant issues with PSA's grading, including inconsistencies, perceived market manipulation, cards being damaged or lost, and grades that users believe are unfairly low for cards in excellent condition R8R9R53R56.
How long does PSA grading take?
Grading turnaround times are frequently reported as very long and inconsistent, often taking months longer than the initially estimated 63 or 75 days R11R34R176R181.
Is the PSA app stable and easy to use?
While some find the app easy to use, many recent reviews indicate it can be clunky, slow, glitchy, prone to crashing, and has issues with auto-login R16R33R98R99. The search function is also often criticized for being ineffective R23R30R36.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US Help me: It a cool app and help me see how much my soccer card and football card are worth and enjoy and easy to use
  2. [R5] 5/5 · US Awesome stuff: A great card scanner I recommended it for people who love scanning cards and deciding whether to keep them or not, and seeing how much they’re worth!
  3. [R7] 5/5 · US Very straightforward way to get your card value: PSA offers an amazing way to catalog your collection, and give you an idea of what your cards are worth. The grading is expensive, but I do understand the huge amount of volume of cards and manpower that goes into that.
  4. [R10] 5/5 · US Great app: It’s a great app to actuly see how much your cards are actuly worth
  5. [R47] 5/5 · US Definitely a Collectors Necessity: This is perfect for individuals that collect cards and like to increase value of their collections by grading. Also for anyone who wants to identify a card and check current market values. All shows population counts, sets, parallels, etc.. This app is easy to you and a definite must have for any card collector! Use with discretion.
  6. [R57] 5/5 · US Great App: Love this app! I can submit an order, look up a card and keep track of my grades collection
  7. [R6] 5/5 · US What a great service: I appreciate how easy you have made this for sellers. As I am a new seller and trying to make processes easier, this simplifies things tremendously!
  8. [R19] 5/5 · US 06/25/26: As of this date I have no complaints; I sent a slab to grade, vaulted it, and sold it on eBay all through the app. Now if only they were less expensive to grade lol.
  9. [R20] 5/5 · US Amazing app: This app is great, haven’t had any issues and have made my submission process very easy.
  10. [R21] 5/5 · US PSA my favorite place for grading: User friendly app makes scanning easy to use and faster then other sites.
  11. [R62] 5/5 · US The Standard: Excellent app and one of the first I check to look up pop. Numbers and recent auctions.
  12. [R276] 3/5 · CA I love the create image feature: This feature allows, you to easily download images of the front back and an image with both combined into your photo album. Ideal for online posting and selling of your cards. My only complaint is that the app seems a little glitchy and slow and keep crashing and shutting itself off. I also find the determine values much lower than actual sold values
  13. [R9] 1/5 · US Horrible service: Damaged a card, lost another card and blamed it on the carrier even know my other cards were in the submission. Vintage card grading is completely rigged. I have PSA 8’s that should be 9’s or 10’s. Market manipulation.
  14. [R53] 1/5 · US Scammers: An app for a company that is now under investigation for scamming customers to get free money sounds amazing. After multiple card headings that should have been tens and came back 8s and 9s I’m done. With the recent controversy PSA is the last place I would grade my cards.
  15. [R103] 1/5 · US Terrible experience - would never recommend PSA: This company is dogwater when it comes to grading but the industry standard? It’s crazy that everyone uses them when they are so abysmal. I will never use them again
  16. [R107] 1/5 · US Psa is trash move to different company: I believe they don’t grade card they just send you a psa 9 or 8 they had already in store any grading companies that are selling their own products is a scam And that is the reason why they are not providing any details on grades
  17. [R8] 1/5 · US Stole my card: Took many pics of videos of the cards before sending and get completely different cards sent back. Assuming they kept mine and gave me more beat up ones to make a profit. Absolute crooks
  18. [R34] 1/5 · US Big fall off: Grading takes for ever and they lose orders
  19. [R56] 1/5 · US Damage cards: They will damage your cards and give you no way to dispute it
  20. [R11] 1/5 · US Worst service!: Haven’t received two packages that were completed months ago!
  21. [R176] 3/5 · US Good at grading, poor website and app: Here are the reasons why it is not 5 star. 1) it is now taking much longer to get your merch appraised as there are more submissions. 2) website and app does not reply in time when it comes to 2 Factor Authentication (or 2FA for short). I am trying to change my settings or get into my account and the 2FA does not give me my 2FA in a timely manner. Fast food d
  22. [R181] 1/5 · US Worst card grading tracking experience.: I physically WALKED a card into a PSA submission center more than 30 days ago and was given a 75 day eta. There has been 0 update in the app since the day I dropped it off. For all I know the card was stolen or lost. I have gone back in multiple times to inquire about the issue and every emoyee I spoke to was rude and defensive. POS experience from a POS
  23. [R33] 1/5 · US Boooo!: Dosent work. This is baddd
  24. [R98] 1/5 · US Waste of time: The app worked great when first installed. After the last update the app constantly locks up and asks you to retry. What a waste of time.
  25. [R99] 1/5 · US Loading: You need to fix this app has a real bad problem uploading the picture
  26. [R170] 2/5 · US A long way to go.: The app is plagued with glitches and it freezes often. Several issues need to be addressed: 1. Searching and selecting items to go to the vault can be cumbersome for large volume slab holders. (Possible solution): Increase the number of sorting options. 2. Vault offers do not appear if your item is currently listed on eBay. 3. When there is an offer and you select accept you’
  27. [R171] 1/5 · US Horrible Customer Service: Hands down the worst customer service I’ve ever experienced.
  28. [R39] 2/5 · US Was I using the same app?: Don’t find it at all intuitive. Prive for grading very high.
  29. [R126] 1/5 · US Features not loading: Some things arent working plus 50+ dollars to grade a single card is robbery plus the chance i could get my cards stolen doesnt help at all
  30. [R165] 1/5 · US Way too expensive: Way too expensive
  31. [R23] 3/5 · US This is a pretty good app: It’s a little confusing and a lot to take in but I like every other part of the app, giving you an estimate of your graded cards value and showing you their offer for your card. But if you are manually searching for your card can be hard so that’s something else they need to work on
  32. [R30] 1/5 · US Data: Most of my *sports* cards specifically it dosent have any pricing or data for
  33. [R32] 5/5 · US Good: It helps me see how much it is worth but sometimes it won’t show the cards
  34. [R36] 2/5 · US Does this think work: It cant identify a majority of what I am scanning sports cards
  35. [R188] 1/5 · US Info: No clear indication where cards are in the process, no countdown of when they’ll be done, no anything.
  36. [R244] 3/5 · US Submission ID Traceability?: Seems submission ID disappears from the account orders page and app after some unknown time. Only a vague “In Progress Orders” icon is available in the app without any additional/value added information. Currently, I understand PSA is backlogged with grading submissions… Anyway, full traceability from submission carrier shipment to completed grading should be availabl
  37. [R262] 3/5 · CA Unable to Fetch Orders: Every time I log into the app is says I am unable to fetch orders. I have no clue what stage my cards are at for this reason. Please fix this bug.
  38. [R100] 1/5 · US Limited control: Limited selling options like no ability to counter offers and no adjustment to asking price without cancelling listing and re-listing out weigh the positives of listing through PSA.
  39. [R142] 1/5 · US Low Ball Offers: The app is ok but when you have cards in the vault, PSA’s “partners” send you low ball offers on your vaulted cards and there is no way to reject them.
  40. [R1] 5/5 · US Perfect app: This app is amazing and is really useful I use it so much and it helps a lot
  41. [R38] 5/5 · US PSA: Best way to find out what your card is worth, and it gives you a step by step guide how to send your card in to get graded
  42. [R24] 2/5 · US (: I put the app with grade my card or like showing an estimated grade so I would know what would be 10 then I could grade that card but it just shows me what people are selling it for I already have another app for that so it’s useful, but that’s not what I needed it for if you can do this I’m sorry for the bad review. Please let me know if you can do that.
  43. [R16] 3/5 · US Can be clunky: I like using the app over the web based access. However, if you have a card in your collection that has sold, I haven’t figured out how to mark it as sold, or for how much, in the app yet. I can do all that through the web version.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store