Royal Credit Union

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R13] 5/5 · US best Bank / Credit Union in Wisconsin: I love this credit union and the app is very easy to navigate and user friendly
2. [R14] 5/5 · US Great app: Great app. Easy to use.
3. [R30] 5/5 · US Love the app: One of The best ways to keep track of banking without ever leaving home! Safe,secure,fast and easy to use even for someone who doesn’t know a lot about technology
4. [R39] 5/5 · US Easy!: I love my Royal app. I can quickly check balances make transfers and keep track of all four of my kids spending!!! Bill payment is a breeze! The app continues to be improved and appreciate that!
5. [R2] 5/5 · US 5 stars: I’ve had royal credit union for over 15 years. The people are great, the app is great, the fraud prevention is great, everything is great. If you have questions, you can call and talk to a real human from the United States in just a few minutes and they will know exactly how to help you. I don’t plan on leaving royal credit union anytime soon. They have half my mortgage, several car loans
6. [R12] 5/5 · US Excellent customer service: Great customer service every time. Prompt & always outgoing every time!
7. [R19] 5/5 · US Great customer service & banking products: Friendly, local CU with lots of products (chkg, saving, lines of credit, vehicle loans HELOCs, CDs…They are always helpful when we have questions, offer what we need, and make banking easy with their online and mobile banking! Highly recommend them for their service!
8. [R46] 5/5 · US Unmatched Customer Service: Royal Credit Union is wonderful and a BIG improvement over traditional banks. When I phone them, someone actually picks up the call and assists. They are very helpful. Please open a west suburban branch (west of the Edina branch). Keep up the good work!
9. [R35] 5/5 · US Time saver: I enjoy the app because it’s super convenient to cash checks and transfer money from my phone without having to go to an ATM or a bank location.
10. [R47] 5/5 · US Awesome business banking app: I love the ease of use, tools and features that make my busy life easier. Mobile check deposit and automatic transfers are very helpful to me. I also like being able to pull transaction reports by account for my business. Makes tax season a breeze.
11. [R93] 5/5 · US Love: I love on-line banking and bill payments. Also depositing checks are a breeze. Thanks so much.
12. [R105] 5/5 · US Automatic no charge transfer to checking AWESOME!: RCU’s feature to my checking account to automatically transfer money from my savings to checking without charging a fee is outstanding. Often my family doesn’t cash my checks right away. The automatic transfer of funds lets me earn interest money. Fabulous bank with helpful, friendly staff! Thank you so much for all you do!👊
13. [R22] 5/5 · US Fabulous Banking App: I absolutely love this banking app totally useful, secure with small savings account deposit to open! I highly recommend it thank you!
14. [R33] 5/5 · US One of the best: Fast,easy, convenient and secure
15. [R107] 5/5 · US Banking on the go!: RCU App is easy to use and I love the sense of security it gives me when I’m able to check my accounts anywhere at anytime. Also nice to make payments, deposit money and transfer money to other accounts wherever I maybe!
16. [R4] 1/5 · US Bad interface: I don’t like the change to the interface. The new update to the app is less user friendly and it doesn’t work properly. When I transfer from different accounts and hit “view accounts” it just goes back to the transfer menu and I have to restart the app just to get to the home page.
17. [R5] 1/5 · US New update made the app worse: I struggle with my eyesight and the homepage's font is way too small and one note for me to be able to navigate as easily as I used to. I used to love this app for how simplistic and helpful it was, but now I can't make a transfer without it crashing and being down for at least 10 minutes, it won't show my auto loan balance on the main page, and if I click "make a pa
18. [R7] 1/5 · US Changed UI: The previous User Interface was completely fine, I don’t know what you made more accessible or easier to find, everything is where it was before. You just made the app look like garbage and made the font smaller. Not very “accessible.” Do better and change it back.
19. [R152] 2/5 · US No happy: The functionality of the app was much better before the current changes. Layout is poor and navigation is cumbersome.
20. [R44] 1/5 · US Unsuable: The new check capture is AWFUL. I’ve been mobile depositing checks since this technology became available, and this latest version is unusable. I’m going to have to physically go to the bank to deposit my checks… which is ridiculous. I’ve been a RCU member for 25 years and if this isn’t improved quickly I’ll be switching banks.
21. [R45] 2/5 · US Mobile deposit is awful: The update made mobile deposit even worse. It was awful before and not it’s barely useable. Every check I deposit gets flagged for review because it says it’s possibly missing payee, date, amount, and signature. They’re all crystal clear on the check. Its such a pain. RCU as a whole is amazing but I’m considering switching banks just because of how bad the app is.
22. [R51] 1/5 · US Check capture: Check capture doesn’t work 2/3 of the time
23. [R56] 2/5 · US Fix check deposit: I get a lot of checks and have a pretty good system down for depositing checks. But lately y’all are telling me the from and back of the check aren’t the same size. Folks, I don’t move my phone or my check from the little cradle I’ve built for this. When I try to manually take a picture, it doesn’t focus. And other times, it gives me an image that looks like there was a picture
24. [R17] 1/5 · US Crashes on open: The app completely crashes the second it’s open and will not let me use it.. I’ve uninstalled and reinstalled and there’s no available updates.
25. [R28] 2/5 · US App Constantly Down: The app is constantly down or not working. In the middle of the day it will be down or things like transaction history will be unavailable. They do not have Zelle pay. Things like balances do not update after making transfers to connected accounts such as a savings account.
26. [R38] 1/5 · US Login struggles: Logging in is a struggle itself, most of the time it won’t let me gain access. The fact that it is also hard to transfer money is also beyond me. Needs some serious work.
27. [R34] 2/5 · US Pay a loan: This app makes it very difficult to set up a payment. You have to search too much just to try to set up a scheduled payment.
28. [R40] 1/5 · US Auto loan: This app makes it nearly impossible to make a payment from a not royal account. I also can not find how to set up auto pay.
29. [R48] 2/5 · US Not user friendly: App makes it very tough to make RCU loan payment from non Royal account. This needs to be simplified.
30. [R59] 1/5 · US No option to pay loan from an external account on the app: It’s kind of ridiculous how there is no option within the app to pay your car loan from an external account. You literally have to go to the desktop website to pay your loan. Like what’s the point of even having the app if you can’t make a payment on it. They also make it super confusing as to how you pay your loan - if you hit pay loan it
31. [R60] 1/5 · US Version 2022.09 missing info: This new update has eliminated a very important piece of information. For the checking accounts, it no longer shows pending transactions. So now I cannot see what is sitting out there to make my current balance different from my available balance. That information was very useful and needs to be brought back.
32. [R62] 1/5 · US Inaccurate information: When people want to know if a payment came out and what's in their account they are looking for the correct information. For a while now not all my transactions and pending transactions are showing up!
33. [R67] 1/5 · US Do Not Trust Your Displayed Balance!!!!: App & website do not keep your balances and transactions up to date. Can take a couple weeks for transactions (deposits, transfers, & withdrawals) to display. Does not display any pending transactions, only posted ones.
34. [R3] 1/5 · US Rating: I am giving a one star because it won’t stop asking me to rate despite how many times I’ve rated. Please stop Popping up when I log in
35. [R68] 1/5 · US Quit bothering me: You get one star, why? You keep begging me to rate your app. It’s a banking app. I don’t want to begged to rate it. No one does.
36. [R1] 3/5 · US App Update: I actually like the old app version better.
37. [R29] 3/5 · US Useful, but check deposit needs improvement.: Generally a useful app. I use it for personal and business checking and I like that I can navigate between accounts and account types easily. Unfortunately, a recent update made it so the deposit instructions are shown and have to be dismissed for the front and back photo of each check you want to deposit. This has caused check deposit to take much l
38. [R43] 5/5 · US Employees first seem happy,: Employees treat us your customers like they are treated. There is not a “ dumb down “ attitude amongst your group. They are helpful and knowledgeable.
39. [R41] 2/5 · US Frustrating Experience: Sad to see this app experience go backward. Last I logged in, I attempted to copy/paste my username and password into the log in info screen. The app wouldn’t allow me to paste. Given this I decided I’d try to type my password out. I needed to swap between apps to see my password and swap back to type, multiple times. Only catch was every time I’d swap between apps, the p
40. [R50] 1/5 · US Login is currently broken: Needs a fix
41. [R109] 5/5 · US Normally 5 stars: But lately it takes forever to load, won’t sign me in, I often have to shut the app down and restart it to get any result. Hoping future updates improve the app I use it often!