PFFCU Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US Great: I joined over a a decade ago and I have never been disappointed. The rates are great, the service impeccable, and banking is so easy. I have to drive to PA to do serious banking, because there are no branches in DE. But that doesn’t deter me a bit. It’s worth it when you receive great service.
2. [R5] 5/5 · US Mobile app: Very convenient and easy to use
3. [R12] 5/5 · US PFFCU Mobile App: Easy to navigate. Use for all banking needs.
4. [R15] 5/5 · US Bank app: I love this app, it makes things so much easier.
5. [R7] 4/5 · US Very good: 9 out of 10 times the app comes up with no problems. From the main screen I can see all of my accounts and money. I have family members who also bank here so we can transfer money back and forth between accounts . No cash app or anything like that.
6. [R19] 5/5 · US Easy to keep track of everything: The ap lets me keep track of my credit card, my debit card, my checking and savings accounts. It enables me to transfer money between my accounts and transfer money to my daughters and sister-in-law’s accounts
7. [R28] 5/5 · US Love it: Make a purchase check the app. Don’t miss going over end of the month statements. Easy to spot fraud quickly.
8. [R52] 5/5 · US So easy to use!: I use this app for all my banking needs. I can check it quickly and easily, transfer money both within account accounts and to my outside account, and easily set up routine transfers.
9. [R69] 5/5 · US Very Secure: Almost Impossible to be Hacked. Very Important in today’s Society.
10. [R84] 5/5 · US Quality service: Easy to use and security of the app is wonderful.
11. [R20] 5/5 · US Great customer Service: When I visit a PFFCU service is spectacular. Everyone is always pleasant. When I call, I receive exceptional service. This is the best “credit union”, that I always feel welcomed. Most times, I can leave them with one of my corny jokes.. Thank you for being number one on my book.
12. [R22] 5/5 · US PFFCU banking: Great institution, great services, great app! I truly love this Credit Union. They do not treat me second class because I am a woman. I once belonged to a different credit union that did. So glad I moved to this one. If the numbers add up, they will approve you. I could not be happier. I have tried to tell everyone I know who isn’t already a member to come over. Experience is believ
13. [R54] 5/5 · US Great customer service: PFFCU thanks for your great customer service!
14. [R2] 2/5 · US Needs an update: App freezes when logging in more than it should. For every 5 logins… it will freeze 3 out of the 5 and need a force close of the app
15. [R6] 1/5 · US Keeps crashing: It use to work well not no more
16. [R9] 2/5 · US Freeze: When opening the app, it freezes on the opening page.
17. [R13] 1/5 · US Update past phone compatibility: I have an iPhone 14 and the app will not work properly. Locking up and unable to access my accounts. An update should not remove backwards compatibility for a device that is still current.
18. [R164] 3/5 · US Takes 4-5 times to load: What I’m in the app it’s easy to navigate, but it’s getting really frustrating when I need to do something quickly and it takes me four or five times before it’ll actually load.
19. [R179] 3/5 · US Omggg: Love the app for the most part but it loads soooo weirrdddd
20. [R184] 3/5 · US Great: Sometimes you can’t log in. In will just sit at the loading screen. You have close the app at least 3 times to get past the load screen. Once you get past that. Everything works fine
21. [R26] 1/5 · US Very Outdated and slow: Apps works does what it’s supposed to but it seems clunky slow and outdated compared to every other banking app terrible technology
22. [R8] 2/5 · US Poorly designed app: App is plain, colorless and only allows you to do the bare minimal.
23. [R211] 3/5 · US Needs to be upgraded: I like the app for it’s simplicity and does the basics well. But they should be more innovative with the app. It feels the bank but virtual, I’m not for crazy visuals or anything but it needs a modern touch. It should do more than the basics, it should have more accessibility and more options in the app for your account. It it very convenient for older people, but an upgrade
24. [R48] 1/5 · US App is outdated.: The color scheme … the options …or should I say the lack of … just a no…and just how this app is just not user-friendly compared to my other banking apps. I only have the app for this bank because I got a car and financed with them but you can tell they just are not as sophisticated as my regular (major) banks and the live website is just as outdated.
25. [R158] 3/5 · US Could be better: The Face ID rarely works properly. I often get logged out. I have another credit union and I can always log in using my Face ID with their app, no issues.
26. [R110] 2/5 · US Needs upgrade: Lacks features such as Face ID that other bank sites offer
27. [R1] 2/5 · US Difficult to add an external account: I have made several attempts to add an external account; however, I have not been successful due to the complexity of the process, despite the numerous messages I have sent regarding this issue.
28. [R40] 5/5 · US It just works: Only issue is the OCR for Mobile Deposit feature is especially finicky - otherwise no issues
29. [R163] 1/5 · US What a mess. Try making a check mobile deposit! It won’t work, faster to drive to the credit union.: Worst mobile deposit system ever!
30. [R72] 3/5 · US Need my account fixed: My transfer accounts have been moved and I keep transferring money into someone else’s account. I called to have fixed and no one can do it.
31. [R92] 2/5 · US App glitches: You're mobile banking account application frequently will not reflect transfers immediately and will subsequently then show a zero balance on the account receiving the funds who's is incorrect. I notice this during later hours when transferring funds from checking to saving.
32. [R207] 1/5 · US Fails to allow log in: The app used to be great, but now won’t allow me to log in most of the time. It gets stuck on the logo screen again and again. I’ve tried closing the app and reopening. I have reinstalled it multiple times, but nothing helps. The transfer section also has issues once I do get in. I am often unable to see my account balances as the fields are blank.
33. [R10] 5/5 · US I expected nothing less than perfect and that’s what this app is.: You deliver every time, whether I’ve made a mistake or if PFFCU did. It’s always me.
34. [R50] 2/5 · US Navigating: As a visionally impaired person, I find it very difficult seeing when logging in based on the brightness lack color and font sizes.