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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

MobileRecharge

35
User verdict / 100 High confidence In trouble

MobileRecharge is a free app for international mobile top-ups, but recent user reviews indicate a significant decline in reliability, with frequent reports of failed transactions, slow processing, and poor customer service, despite a history of positive feedback.

4.7★ lifetime (9,507) Free to download since 2014 by Miron Enterprises, LLC updated 1.5 mo ago recent negative 42% 120 reviews across 4 regions
Failed Transactions & Lost Money App Performance & Bugs Customer Support Ease of Use (for successful transactions) Cost & Fees
5★117
4★20
3★12
2★7
1★101
recent reviews across 4 regions, vs the 4.7★ lifetime average

MobileRecharge facilitates international mobile top-ups, and while it has a high lifetime rating, recent reviews highlight critical issues. Users frequently report failed transactions where money is debited but the recharge is not received, alongside complaints about slow app performance and unresponsive customer support. Some users still find it fast and easy to use, especially for sending credit overseas.

What users like

What users complain about

  • Money is debited but recharge is not received, leading to accusations of scam or theftR3R4R5R6
  • App is slow, buggy, or takes a long time to process transactionsR1R2R9R25
  • Customer service is unresponsive or unhelpful, especially for failed transactionsR14R18R29R32
  • High processing fees and increasing minimum recharge amountsR22R63R86R109
  • Login issues and account access problemsR5R6R90R98
  • App updates introduce new bugs or break existing functionalityR56R118R225R251

Latest update · v5.1.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We update the app regularly so we can make it better for you. This version brings bug fixing and improvements.

Recurring themes

Failed Transactions & Lost Money negative
A significant number of recent reviews report that users' money is debited from their accounts, but the intended mobile recharge is never received. This issue is widespread across different regions and leads to accusations of scam or theft, with users demanding refunds that are often not provided or difficult to obtain. The developer's notes mention 'bug fixing and improvements,' but these issues persist.R3R4R5R6
App Performance & Bugs negative
Many users describe the app as slow, buggy, or difficult to navigate. Specific complaints include long loading times for operator lists, letters not appearing during contact search, transactions getting stuck in a cycling success icon, and the app requiring multiple restarts to complete a transaction. Some updates are reported to have introduced new problems, like breaking the ability to recharge from history or causing login crashes.R1R2R9R25
Customer Support negative
Users consistently report poor or non-existent customer service. Emails go unanswered, there's no phone number for direct contact, and when responses are received, they are often unhelpful, such as being told to contact their bank for failed transactions instead of receiving a refund from the app. This exacerbates frustration when money is lost.R14R18R29R32
Cost & Fees negative
Several users complain about high processing fees and increasing minimum recharge amounts, making the service more expensive than alternatives. Some also mention receiving less credit than advertised or being charged twice for a single transaction.R22R38R61R63
Ease of Use (for successful transactions) positive
Despite the negative trends, a segment of users still praise the app for being simple, fast, and easy to use when transactions are successful. They appreciate the convenience of sending minutes or data to family and friends overseas.R13R23R28R34

Who it's for

This app is for individuals who frequently send mobile credit or data to family and friends in other countries and are looking for a potentially fast and easy way to do so . However, based on recent reviews, users should be aware of significant risks of failed transactions and poor customer support R3R7R14. It is NOT for users who prioritize reliability, responsive customer service, or low transaction fees R63R99.

Evidence note: The recent reviews skew heavily negative, contradicting the high lifetime rating. Many positive reviews are short and generic, while negative reviews provide detailed accounts of issues. The developer's notes mention 'bug fixing and improvements,' but recent reviews indicate that critical bugs, especially transaction failures and slow performance, persist or have worsened.

Frequently asked

Is MobileRecharge reliable for sending money?
Recent reviews indicate that MobileRecharge is often unreliable, with many users reporting that money is debited from their accounts but the recipient does not receive the recharge R3R7R12R26.
Are there issues with MobileRecharge's customer service?
Yes, many users report that MobileRecharge's customer service is unresponsive, with emails going unanswered and no direct phone support available, especially for issues like failed transactions or refunds R14R75R99R108.
Does MobileRecharge have high fees?
Yes, some users complain about high processing fees and increasing minimum recharge amounts, making the service expensive compared to alternatives R63R86R132. For example, one user was charged $1.73 for sending $10 R132.
Is the MobileRecharge app slow or buggy?
Many recent reviews describe the app as slow, buggy, and difficult to use, with issues like long loading times, letters not appearing when typing, and transactions requiring multiple restarts R1R2R9R118.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] 5/5 · US good: I like it simple to do , hope they put cash app on this app and keep it simple
  2. [R23] 5/5 · US Good App Easy to use: 👌
  3. [R28] 5/5 · US Great app: This app is the best it’s fast it’s simple and it’s always completes the top up
  4. [R34] 5/5 · US Love this App: I use this App all the time and I like it. Been referring it to my friends and family members. They are loving it. Thank you
  5. [R46] 5/5 · US App: I used almost more than 4 years it’s the best app
  6. [R73] 5/5 · US La Mejor Aplicación: Muy Rápida y Precisa la Mejor yo Recargo a Familiares en Mexico en unos Segundos esta Lista la Carga Estoy Muy Feliz de Tenerla ya Dos Años no La Cambio por Nada
  7. [R80] 5/5 · US Reliable: Quick to deposit minutes with no issues. I love this app!! Thank you!!!
  8. [R86] 3/5 · US Great Service but getting expensive: This has been a great service over the years. However the minimum recharge amounts have gone up and the processing fees are getting expensive. The service should have smaller recharge amounts and think about finding ways to reduce their processing fees.
  9. [R3] 1/5 · US Es mala la aplicación: Es muy mala, hice una recarga y me salió fallida y no me devolvieron el dinero
  10. [R4] 1/5 · US Scam!: Absolutely scam!
  11. [R5] 1/5 · US Please Do Not Use I Repeat: I tried to recharge a friends phone and she didn’t receive the airtime and I tried to login and check the app I was logged out and I have been debited for the transaction. Each time I tried to login it says login failed….Kindly return my money because I was unable to login into the app after making purchased
  12. [R6] 1/5 · US Made a account: I made a an account and I sent money and now I can’t log in it says it’s wrong…I received an email but then it logged me out and I can’t get back in. If I can’t get back on in the morning I will notify my bank that it is fraud!!!!
  13. [R1] 1/5 · US Unusable: I recharge a number every month; and it takes A FULL HALF HOUR every time. You need to go through about 40-50 menu option to recharge THE SAME NUMBER. (I’m searching for alternatives today!)
  14. [R2] 1/5 · US Needs update: The app is very slow and isn’t getting anything done please update it, I’ve used it for years, I may have to delete it.
  15. [R9] 1/5 · US Muy lento: El peor sistema de recargas internacionales. Cambiaron el formato y ahora está peor
  16. [R25] 3/5 · US Takes forever for the credit to process: Before the credit will send almost instantaneously but now it takes way to long
  17. [R14] 1/5 · US Not responding: Customer service is not responding to email and there is number to contact them.
  18. [R18] 1/5 · US No recomendable: Me cobraron el envio de la rechaga y no se envio nada, traté de contactar a servicio al cliente y no responden
  19. [R29] 1/5 · US I need my money back: My card was billed and I didn’t get any top up! I text and no reply! INEED MY MONEY BACK! I NEED MY BLOODCLAAAT MONEY BACK!!
  20. [R32] 1/5 · US Give me my money back! These people are scammers: Listen here! Now I have to be on the phone disputing with my bank. They placed the credit I sent on pending for about 2 whole hours and never sent the credit. I got a notification from my bank saying the charge went through. When I returned to the app it shows “no successful recharges” and my brother never received the credit. So where did my money
  21. [R22] 5/5 · US It really Good App: But expensive Money currency
  22. [R63] 1/5 · US Charging fee is too high: I having used it this app more than 2 years and recharge overseas phone number 3 times a month: but today I delete it from my phone: the reason because of very high processing fee : compares with another top-up mobile recharge app ! I download the ding top-up app which is so easy to use and low processing fee !
  23. [R109] 1/5 · US Es un robo: Cobran demás y la recarga es muy inferior a lo que pones
  24. [R90] 1/5 · US So hard to log in.: I’m trying to log in and give them my money, but they make it so difficult, I’ll just use Boss revolution, it cost a little more but it’s much easier to use.
  25. [R98] 1/5 · US Difficult, sketchy, crashes: - log in with Apple ID crashes the app but that’s how I signed up already so the app is useless - I’m trying to top up a number via the web interface and they want to call me to verify my account? How does that work I’m trying to do a top up here to get phone access and you want to call me? Never using this service again, there are so many others that aren’t as difficu
  26. [R56] 5/5 · US LOVE THE APP BUT…..: This is a great app I am able to send loads to family in the Philippines but. The app needs to updated regularly. I updated to iOS 16 and now you can’t recharge from the history. Everything is misaligned. The only way to send at the moment this to manually enter everything again. Please update the app
  27. [R118] 3/5 · US Bugs: Great app so far. Have a few concerns. Whenever I do a contact search, the letters I type don’t show. Secondly, when selecting a mobile operator, takes forever to load list. I mostly have to restart app several times to just for a transaction to be successful. For those reason, I give a 3 star. By the way, I use an iPhone 7 with the latest software updates
  28. [R225] 3/5 · CA Updates are problematic: You need better quality control on your updates. Continuing bug is recharge history option disappears as menu choice and even worse when you do a recharge from scratch you select operator then amounts are presented by your app and choose submit and it goes back to beginning saying invalid amount please select valid amount. Your app presents the amounts and exchanged amou
  29. [R251] 3/5 · AU Blah: I loved it once but nw it doesn't show up telangana state in Vodafone.. Idk y
  30. [R38] 1/5 · US SCAM - Avoid using this app: My experience with this app has been really disappointing. I used it three times on two different operators and the amount advertised is not the amount that you receive when you top up your phone. You end up getting only half of the amount advertised. They also charged me twice. I sent an email and received a bot reply. Don’t waste your money.
  31. [R61] 1/5 · US Not loyal: Not loyal. Once they take your money you can’t even reverse it They not sending the amount you see on the app.
  32. [R7] 1/5 · US r: when I start sending recharge like 2/3 times was successfully receive it then start saying you’re recharge is failed when it’s saying failed. They’re still take money from my account and my family members did not received a recharge. This has to be fixed it. know I can’t send it. Keep saying failed failed..
  33. [R12] 1/5 · US Not good enough: They charge me and the app saying failed how possible is that you need to fix ur app first this is not my first time happened
  34. [R26] 1/5 · US So so annoying: Hello customer service I guess you people are not serious I didn't a purchase yesterday and till now I haven't got the airtime You deducted $9 plus from my debit card For a 10,000 mtn airtime Till date I have got it on my number Give back my money
  35. [R75] 1/5 · US Worst: Paid and went in successfully but haven’t received service. There is no live agent to speak to just email. Trying to request a refund and have not received any replies on both matters.
  36. [R99] 1/5 · US horrible customer service: I accidentally click on the wrong operator, and I have already send it. They charge me $12.44. When i try contact them , i never got a response from them. I contacted them twice already. They never respond, so they got free money from me. I hated this app so much. Never going to use it again.
  37. [R108] 1/5 · US Been charged for a failed transaction: I got charged for a failed transaction and when I contacted customer service instead of refunding me my money, I was told to contact my bank. Dont use it😕😔😔
  38. [R132] 3/5 · US Sending fees: So far there’s no problem with my transactions but they charge me $1.73 for sending $10 and take $12.23 from me. So to whom am I paying the €50? Need answer!!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store