WheresTheBus
WheresTheBus is a free bus tracking app that, when it works, provides parents with real-time location and pickup/drop-off notifications, but recent reviews indicate significant issues with accuracy, reliability, and app functionality, contradicting developer claims of bug fixes and performance improvements.
WheresTheBus is an app designed to help parents track their children's school buses in real-time. While many users appreciate its core functionality for safety and convenience, recent reviews highlight frequent issues with inaccurate tracking, unreliable estimated arrival times, and various bugs that hinder the app's overall performance and usability.
What users like
- Provides real-time bus location tracking, reducing anxiety for parentsR4R25R31R39
- Offers notifications for student pickup and drop-off, enhancing safety awarenessR17R18R21R28
- Helps parents time bus stop arrivals, avoiding long waits or missed busesR24R41R48R60
- Generally easy to use when functioning correctlyR68
What users complain about
- Frequent issues with inaccurate bus location tracking and real-time updatesR8R10R13R32
- Estimated Arrival Times (ETA) are often incorrect or not displayed at allR1R8R13R32
- App experiences frequent bugs, glitches, crashes, and login problemsR6R8R9R11
- Poor or unresponsive customer support for reported issuesR59R77R79R113
- Lack of essential features like notifications for bus proximity or specific pickup/drop-off timesR23R22R103R214
- Issues with incorrect bus assignments or students being removed from accountsR14R117R125R151
Latest update · v5.1.0
What the developer says changed (the verdict above weighs this against what reviewers report):
• Bug Fixes • Performance improvements
Recurring themes
Who it's for
This app is for parents who need to track their children's school bus location and receive pickup/drop-off notifications, provided their school district supports the system and they are willing to contend with potential inaccuracies and technical glitches R4R25. It is not for users who require highly reliable, real-time ETA information or responsive customer support R10R32R113.
Evidence note: The recent reviews skew heavily negative, with many 1-star ratings citing persistent issues despite the app's high lifetime rating. The developer's notes claim 'Bug Fixes' and 'Performance improvements,' but recent user feedback directly contradicts these claims, indicating ongoing or new problems with accuracy and functionality. The trajectory is clearly negative, with many users stating the app used to work well but no longer does R32R59.
Frequently asked
Does WheresTheBus provide accurate real-time bus tracking?
Does WheresTheBus show estimated arrival times (ETA)?
Are there frequent bugs or login issues with the app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R4] Great bus locator: We used to have lots of trouble with the bus, drivers getting lost, arriving late, etc. Now we can see where are kids are, what the route is, and know when they'll be at the stop. It's been a true life saver. The only downside is when they use a reserve bus that doesn't have tracking on it. But as long as it's our regular bus & driver (which it usually is) this app works great.
- [R25] Oh, I love this thing: As a parent, there is so much to say. You can have your kid bring their phone, stick an Apple air tag in their backpack, etc., but to have an “uber like” experience where you know not only THAT your child is on their bus but WHERE the bus is and WHEN the bus is going to arrive or has? That is some next level reassurance. It is incredible how much tech has advanced since we we
- [R31] Awsome: It lets me see where my kids bus is at
- [R39] Finally: This is a game changer. So grateful to have access to my kids’ bus location. Saving the transportation department many calls I’m sure!
- [R17] Track star: I love this as it helps to let me know that my daughter didn’t miss the bus. If I see the notification then I know she’s where she’s needs to be and going
- [R18] Convenient: Very accurate and convenient. I appreciate knowing when my child gets on the bus
- [R21] Great tracker: Love that it tells me when my kids have been picked up from school and home. I also love when that I can track when they are almost home so I can have their meals ready and be at the door waiting! This put my mind at ease big time!
- [R28] Love this app: Excellent app I always know when my son gets on and off the bus in real time
- [R24] Great app: It’s so nice to know where the bus is and when it’s going to arrive. There has been times that we have sat at the bus stop for extended time periods waiting unaware that the bus was having mechanical problems or even that we had missed the bus. Definitely a handy app to have.
- [R41] Easy: This app has honestly made our mornings so much easier. Being able to see that the bus is minutes away instead of guessing is a huge deal. I don’t have to rush everyone outside too early or panic that we’ve somehow missed it. I can time it just right.
- [R48] I LOVE THIS APP: It tell me when my bus is comeing… cool
- [R60] Stay on track: Without this app my family would miss the bus or be off track most days. The accuracy is mostly on point and we can plan our morning out nearly to the minute.
- [R68] Like it!: Accurate and easy to use
- [R8] Works maybe: This app always has bugs where you can use it perfectly fine one day but the next, you can’t even load the maps. Sometimes the bus isn’t even close to being where it shows and the ETA isn’t accurate, if it shows at all. This app is a nice concept though.
- [R10] Useless: The information is never correct. Never the correct bus. Never the correct stop displayed. Very very unreliable.
- [R13] Bad tracking: Never can track the bus where is he or what time he will be there 1* It’s too much
- [R32] Not accurate: This app used to work when I first installed it but now it has been inaccurate for the past few months. My children have been late several times because of how off the ETA has been lately. The app will show that the bus will arrive at a certain time but it has often been at the stop well before the time that it shows on the app. There seems to be a delay. I even refreshed my phone se
- [R1] Bus: I wish it showed estimated arrival time not just miles
- [R6] Worthless: It’s been almost a full school year and the app still does not work. Completely disappointing
- [R9] Pros and cons: i had it before the update and i must say the new update and new reversions app is so much better the only problem is sometimes the app shuts down unexpectedly and then the times are incorrect or it might be the bus is somewhere else when the time says 3 minutes away rushing outside. This is coming from a middle schooler who had this for 2 years i also use it for my sister to pick h
- [R11] It helps me: It helps me find the bus so I’m barely late, but sometimes sometimes they are little glitches except for those glitches. I would suggest getting the app.
- [R59] Missing major functionality: Yes, my phone is updated to the most current iOS as well as this app. Yes I have reached out to Support over a dozen times in the app, over email, etc. this app has largely lost the important functions for over 18 months in Arlington, Virginia. I say that because it’s very well possible that there’s a disconnect related to API with our school district, but that’s not
- [R77] Officially deleted this app: This app has been down for almost three weeks with no meaningful updates, no troubleshooting, and no communication from customer service. For something that people rely on daily, this is extremely frustrating and unprofessional. At this point it’s more annoying than helpful. I wouldn’t recommend relying on this app until they fix their system and start communicating wi
- [R79] THIS APP DOSEN’T WORK: This app doesn't always work; sometimes the tracking doesn't show up, and this school year it's been terrible. It's not working at all. I've sent several reports that it's not working and included the bus number, but they haven't done anything to fix the problem. It used to be a good app, but not anymore
- [R113] Terrible support: The app works but my low rating is for the support team. They are useless. It takes them weeks to respond when you submit a ticket for an app issue. What’s the point of having a support team when they are not helping to resolve issues?
- [R23] Review: I think it should be notifications
- [R22] Good to make sure my kids are home safe: Could use a few fixes such as 1 student connecting to two buses one in am and different one in pm and could also use an alert to let parents know the bus is close by or at location.
- [R103] Never give ETA. Always gives update late.: This app is very frustrating to use. It never shows an accurate ETA, only “last updated” times like 3/4/5/7 minutes ago, which is not helpful at all. Riders need to know the exact arrival time and real-time location of the bus, just like Google Maps or Apple Maps provide, and which way the buss I coming or will come. Without proper ETA and live tracking,
- [R214] More options: I’d like to be able to see the time the students are picked up from the bus stop and dropped off at school and so forth. Also it’s helpful if the arrows point in the direction that the bus is going green for coming and red for leaving
- [R14] One problem: It’s fine the only problem is is that the school district will sometimes get the bus wrong and the app starts to track the wrong bus which can make you sometimes miss the bus
- [R117] Bus keeps changing: Every week I have to submit a ticket to update my kids bus, otherwise it works fine.
- [R125] Absolute garbage: The app doesn’t work properly. Frequently removes my children from my account. No route information or ETA. The help ticket pages within the app don’t function correctly so you cannot submit trouble tickets for most issues. The app is discriminatory towards special needs riders - won’t display information, forcibly removes these students from your account as a “fix.”
- [R151] Needs improvement: The app constantly changes the assigned bus. You have to email support every week in hopes they update it. Sometimes emailing support is hard to do. A lot of bugs that needs to be fixed
- [R37] Fix your app: I was almost late because I said it was in another neighborhood
- [R42] Pointless: App is trash….the GPS location is rarely accurate, sometimes the assigned bus is in a whole different state than where we live. No one to speak directly with to troubleshoot issues.
- [R36] Worse app: It’s the worst app ever, always kicking me out of my account and always glitching on me every time
- [R160] No communication: I have emailed support 3 different times and have still not received a response and the issue still has not been fixed!!! I downloaded this app last school year and it worked really well. However, this school year it has been nothing but issues. The most recent problem though is that it is showing the wrong bus for my child, which means I cannot track him. I tried changing the bu
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store