Atom

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US So easy: This was so easy!
2. [R2] 5/5 · US Great: Orders for tickets were easy!
3. [R3] 5/5 · US App UI: I like being able to buy tickets ahead of time using the app and if you have to cancel, the app offers you a choice between full credit or a partial refund (makes sense so you don’t abuse it). App is overall very convenient to use
4. [R4] 5/5 · US Awesome: Awesome app best way to enjoy the movies
5. [R9] 5/5 · US Great Flexibility: I was able to easily refund to change my seats and dates based on my guests. Maybe the smoothest change processs I’ve ever had
6. [R12] 5/5 · US Amazing customer support: I was new to the atom app and accidentally canceled my ticket that was discontinued because of my T-Mobile perks. They quickly helped and fixed my situation. Thank you
7. [R28] 5/5 · US Amazing app: I ran into a situation where I couldn’t make it at my initial Showtime and I had used a deal to get tickets at a lower price Long story short I ended up having to cancel my initial purchase and re-purchased the tickets at a later Showtime and the deal still worked 10 out of 10
8. [R27] 5/5 · US I love when T-Mobile expands its rewards to include movie passes. This just made my day! ty: It is a good day to go to the movie!
9. [R33] 1/5 · US Works like a charm: Easy to use app to watch trailers, pick a theater, buy tickets and choose your seat. Promo code worked like a charm!
10. [R51] 5/5 · US i love this app!: i have TMobile and when they do the Tmobile tuesdays for movies it’s very easy to order the tickets between the 2 apps. (we all know some apps it’s hard to do that) i really love this app very easy to use and navigate through. makes it black and white.
11. [R6] 1/5 · US What happened to Atom: I have used Atom for years and have always loved it. Recently though they have become garbage. I try to purchase movie tickets and the transaction just sits “pending” for days until it’s finally just canceled. The generic email I get passed blame and says to try another card or something. I have multiple time, no difference. When I try to use their in-app chat it doesn’t kno
12. [R14] 1/5 · US Love Atom: I’ve never had any issue with your payment processor, but trying to buy tickets your payment processor that says my card has been declined because I know this sufficient funds in my checking account. I’ve tried multiple times I tried using Apple Pay and it still will not go through what is going on I will go put it back to five stars when you fix this problem.
13. [R20] 1/5 · US Payment method: Would not accept my debit card due “to the payment system” and only accept ApplePay
14. [R25] 2/5 · US The most annoying way to fail to buy stuff: I’ve tried this app a couple times and it’s been 75% fail so far. I just managed to jut 3 seats with it, but I had to give up on preordering food because it kept telling me the time I selected wasn’t availed. It doesn’t offer any other times though. Meanwhile while going around my seats timed out and I had to resell the same seats. It wouldn’t connect to
15. [R8] 1/5 · US Can’t login: I don’t go to the movies often but I assumed after buying a ticket it’d be easy to use. I spent multiple days trying to login before the film to make it easy, and it was anything but. Still couldn’t login day of the film so I skipped it. Hope it’s not a requirement and my emails enough! No point in using if I can’t even look at my tickets.
16. [R13] 1/5 · US Garbage System: Codes only work in the app and not on the site? Already garbage. Can’t login because it needs a phone number. Type in my number and it says no, it’s associated with an account. Yeah. Mine. That I’m trying to log into. I’d rather die than use this app ever again.
17. [R22] 1/5 · US Unusable - Will not let you log in: Logging in is a lost cause. When you try to use the SSO’s it says “an account already exists” even though I was logging in, not signing up. At this point, the app is more trouble than its worth.
18. [R30] 1/5 · US Atom app fails: The app failed to recognize my phone in my account. Online customer service doesn’t respond for hours. Very disappointing. I’m going back to Fandango.
19. [R16] 1/5 · US No Customer Service: I have two passes available in my profile, which are about to expire. However the app glitches and won’t apply the passes. When going to customer service, you get a bot, which eventually says an agent will be right with you. The agent never comes, even after an hour of waiting. There is no other way to resolve or contact anybody.
20. [R18] 1/5 · US Confusing: I had booked a ticket for today and it wasn’t showing and I tried to reach out to customer success and they never responded
21. [R24] 1/5 · US Support sucks: You can’t call, they keep asking for email when you ask for agent but agent never shows up in the chat. Like how do you talk to support!!!
22. [R5] 1/5 · US Check The Actual Theater For Movie Times: Will frequently just show you incorrect movie times. Was going to watch a movie at 7:00. That showtime then changed to 7:45. We checked again at 7:20 to make sure it was still showing, and the showtime disappeared. Figured the showing was cancelled, but out of curiosity I checked the AMC website. Turns out the movie actually did start at 7:00 and we missed
23. [R43] 3/5 · US Not always showing open theaters: I have used this app for T-Mobile Tuesday deals. I have noticed my local theater does not always Display showtimes. I can see show times on the theater website and Fandango. In my history I was able to use the EVO -Kyle Texas location. I have tried to restart the app/phone and go on a computer. Sometimes I am not able to use my code because it is not available on
24. [R11] 1/5 · US Not working!!!!: Not working!!!
25. [R29] 2/5 · US App not reliable: I don’t know why but this happened too many times. The app worked fine at home or outside except when I am near or inside theaters. The app became unresponsive and not able to even load any screen let alone my purchased tickets. This happened like 100% of the time now with multiple theaters
26. [R56] 1/5 · US App is Trash: Lots of bugs that make it hard to use.
27. [R53] 3/5 · US Service fee is way to high: I find the cost of service fees to be abhorrent.
28. [R77] 1/5 · US Ripoff: Expensive to use. Sneaky charges not upfront at the time of downloading the App. Just erased it from my phone.
29. [R26] 1/5 · US Problem with the app: I bought some tickets in advance and I needed to cancel the order and buy tickets again with the money in atom cash. I have tried for 3 days, talked to them, asked for refund. Nothing works! They keep telling me to try to buy tickets and they reject my order. They denied me of a refund
30. [R34] 1/5 · US Confusing and often charges me without my knowledge or permission: The whole reason why I was buying tickets on Atom was because I wanted to use the TMobile discount code. And now I’ve been charged and didn’t get to use the code. This is the entire reason why I hated this app to begin with - too confusing and hard to use. What credit card or debit card was even charged?!?! I have no idea.
31. [R64] 1/5 · US Why put out a promotion then cancel orders …: I had put in a order for the two tickets they had recently in promotion I was looking forward to watching the movie but today I checked show time and to my surprise they had canceled my order I don’t understand why put out a promotion then cancel peoples orders … so disappointed will not be purchasing any movie tickets on here from now on
32. [R66] 1/5 · US Tricked customers: I’ve been using the atom app for a while. I have 3 accounts, I changed my email several times…. Anyway, as I stated I been a loyal customer 5 stars . But, this morning they sent me a notification aug 13 at 9 am saying I can get a free ticket to the witch board movie using code atomwitchboard and at first it worked but my app glitched so I had to restart the process and then it t
33. [R117] 3/5 · US regal crown club card: i can’t add my regal crown club card i always miss out on points :/
34. [R324] 3/5 · CA Okay for Showtimes: The app is good for looking at local showtimes, and purchasing tickets. However, if you have any promo cards - like the ones bought at Costco - you cannot redeem them, though you can go through all of the motions and get frustrated when it tells you that the tickets are invalid. You have to go to the actual website to redeem coupons.
35. [R360] 3/5 · CA Overall solid app, but..: There’s no way to upsize drinks or popcorn as part of a combo through the app. When buying combos in person at the theatre, you can pay $0.50 to upsize. You can’t do this on the app.
36. [R434] 3/5 · CA Would like to be able to use Costco tickets.: Good App but does not give the option to use Costco movie passes as payment.
37. [R37] 2/5 · US Used to be much better…: There are so many ads now that’s it’s confusing - it’s hard to tell which movie the times that you see are actually associated with! HATE seeing the service fees added in before I’m ready to check out. PLEASE change it back! RESPONSE TO DEVELOPER’S REPLY: I don’t need assistance using the app. It just used to be much better. It’s now cluttered and more difficult to know
38. [R67] 3/5 · US Stop interrupting my music: The auto playing of trailers when I scroll the showtimes of a movie stops my music (spotify/apple music). Stop it. Stop stopping my music. It’s annoying.
39. [R78] 1/5 · US Ads the SECOND you load it: ZERO reason to FORCE TRAILERS right when I open the app. "Wish I could do 0 stars" (tm)
40. [R49] 1/5 · US DO NOT PURCHASE: After using my debit card on their app purchasing 2 SpongeBob movie tickets, my card randomly got hacked and locked 12 hours later. Mind you this was the last purchase I had made for about a week and a half and this is my most recent purchase DO NOT BUY
41. [R62] 1/5 · US They will steal your information and your money: They have stolen so much money from me and now demanding I give them my personal information to a Third World conjuring. I don’t think so. If I was you, I would stay away from this group. They steal your personal information out of your account.
42. [R15] 1/5 · US Last update you to buy new phone: Won’t let you use the app unless you buy a new phone because the latest update/version requires iOS 17 or later. I hate it when app developers do that. They’re discriminating you based on the phone you’re using. “Sorry, you’re too poor to be using our app. See ya!”
43. [R374] 3/5 · CA I love the app but...: The only think I would change about the app is you should be able to buy food without buying a ticket sometimes people might have a promo code
44. [R385] 3/5 · CA Concession from my phone: I love the app but I hate how you can’t order your concession items if the people you’re going with bought the tickets. If you could put a concession only spot in the app that would be pure gold!
45. [R35] 1/5 · US App doesn’t work: The app won’t let me buy a ticket to ANY movie let alone the one I want to see. And their “customer support” is a robot who can’t connect you to a human.
46. [R481] 3/5 · CA 3/5 Stars: The app runs well BUT it needs to have space built in for the use of gift cards.