NordVPN
NordVPN is generally considered a reliable VPN for security and ease of use, but recent updates have introduced significant issues with connectivity, speed, and user interface, leading to widespread frustration among users.
NordVPN receives praise for its strong protection and ease of setup, with many long-term users attesting to its dependability. However, recent reviews highlight a decline in performance, including frequent disconnections, slow internet speeds, and difficulty accessing certain websites or streaming services. The user interface has also been criticized for becoming less intuitive and responsive after recent updates.
What users like
What users complain about
- Significantly slows down internet speedsR5R14R34R79
- Frequent disconnections and difficulty reconnectingR81R82R91R293
- Fails to bypass geo-restrictions for many streaming services and websitesR4R10R13R22
- User interface has become slow, unresponsive, and less intuitiveR122R166R439R549
- Blocks access to legitimate websites and apps, requiring VPN to be pausedR13R27R29R176
- Difficulty turning off the VPN, with auto-connect issuesR6R8R25R31
- Poor or non-existent customer service and refund process, especially for App Store purchasesR7R30R38R45
- Does not work reliably in certain regions like ChinaR9R17R198R266
- Issues with account management, such as removing saved payment methods or subscription cancellationsR48R61R292
Latest update · v9.8.0
What the developer says changed (the verdict above weighs this against what reviewers report):
• Obfuscated servers now run on NordWhisper instead of OpenVPN. Why? To give you better speed and more locations.
Recurring themes
Who it's for
NordVPN is for users who prioritize strong online protection and an easy setup process, and who may need to bypass some geo-restrictions R16R51R21. It might be suitable for those who value a generally dependable VPN for basic security needs . It is NOT for users who require consistent high internet speeds, reliable access to all geo-restricted content, or a consistently smooth and responsive user interface, especially after recent updates R5R10R122.
Evidence note: The recent reviews skew significantly negative, with 55.3% negative sentiment. While there are still positive reviews praising core functionality, the volume and consistency of complaints regarding connectivity, speed, UI, and geo-restriction bypass failures suggest these are widespread and recent issues. The developer's notes mention obfuscated servers for better speed, but recent reviews contradict this, reporting significant slowdowns.
Frequently asked
Does NordVPN slow down internet speed?
Does NordVPN work for streaming services like YouTube TV or Paramount+ overseas?
Are there issues with NordVPN's user interface?
Can I get a refund for NordVPN if purchased through the App Store?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R11] Beautiful Nord: How can I thank you enough for all the protection that you provided me throughout the past few years. It’s 2026 and you can’t trust anybody anymore but with you at least I know they can’t find me. Love you! Quantum who?
- [R16] I’m no IT guy….: I’m not sure if I can explain this but bc it was so simple to set this VPN up, and like everyone I did so bc I had concerns about my exposure online, I feel safer. I prefer to err on the side of caution and for short money, along with the value based on their reputation, I feel as though I am getting my desired protection on multiple devices.
- [R51] Long time user: Nord VPN has been my choice for several years. It’s been dependable and has secured my internet with no issues.
- [R67] Protection:: I just love the way it protect me !
- [R73] Excellent, Very Easy to Use: I rarely write reviews of apps, but I’m taking the time to do one here because I have been so impressed with the ease of use of Nord VPN across all of my devices. Pausing the VPN connection when it’s blocking access to a website, and the interface is as straightforward as it gets. 10/10
- [R92] Best overall: This has to be the best one yet. Fast and simple to use, connecting in multiple countries no problem.
- [R18] This is great: I love nordVPN, it works really well and quickly and it hides my IP. It works really well
- [R44] Best vpn: Fast and privacy
- [R59] Excellent app: Fast, seamless and effective
- [R260] Highs and lows: First the highs - Once connected the connection is fast and rock solid. Connection is fast and reliable. The lows - The UX and way the connection is managed since the last major update is awful. A simple use case - want to connect to a different region. Connects fine. On disconnect it doesn’t go back to thee state you were in before connecting. Auto-connect on wifi is disabled, tru
- [R1] Unlike Vpn super, works well and free: I am totally in Chicago, not on vacation. Totally.
- [R21] Great: I signed up for one month and it works great. I’m a news junkie and need my YouTube TV internationally. I made an error complaining about the bill because of the bundling of charges Apple does for app purchases. Everything is great now.
- [R5] Slows down my WiFi connection: Nord VPN slows down my WiFi so bad at times I can’t even use it. I’ve had to disconnect it many times so I could use WiFi on my phone. I’ve switched to different locations, but it doesn’t really make much of a difference! My speeds go from almost 200 down to 15-20! Really considering just removing it from my tv and everything else, because it may be helpful at pr
- [R14] Slows my computers down: I frequently have to pause my connection in order to get my devices to connect. Not good at all
- [R34] Slows internet: NordVPN slows internet speed to 50%.
- [R79] Report a speed problem: Stable than ever without logging out automatically, but the speed of operation of cell phone and cyber speed is much slower than before. Hope it will recover the usual speed. Continue to support Nord VPN.
- [R81] A lot of drops: I think every day my service dropped and I have to reconnect and I live in Northern Virginia so it’s not a matter of service availability was to strength of signal. I figured that’s what you get in general from any of them so I never switched but maybe next time it comes up I will try somebody else.
- [R82] App sudden disconnects: It is annoying to be working and for the VPN to disconnect and request to login again. It is happening too often now. Disappointing.
- [R91] Always connect fails: I’m frustrated with constant disconnection. My essential apps fail. Too much to deal with satisfactorily.
- [R293] OK when connected, but…: Performs well when connected. But requires constant prodding all day to reconnect. Tried logging out and back in. But only marginally better than reconnecting.
- [R4] Did not work in the Philippines.: I pay for Paramount+. I tried to use NordVPN to watch the UFC on Paramount. Did not work in the Philippines.
- [R10] Doesn’t work with AppleTV: Doesn’t work with AppleTV, AppleTV detects it and doesn’t allow to play live programming. Might good as VPN.
- [R13] Too restrictive: Can’t get into a lot of my usual websites or connect Apple Play to my car without turning it off!
- [R22] Disappointed: I’m overseas and tried using nord to bypass geolocation and does not work. Wasted my money.
- [R122] Last major version negatively impacted UI: Since the last major version of NordVPN, the app’s UI has become really slow on responsiveness. Once you open the app, you’ve gotta wait quite a few seconds for it to detect its status, and when you click on connect or change the connection it also stalls a bit, many times taking some time to catch and execute the next command
- [R166] June 2026 better: June 2026 update: Seems they finally fixed the extremely unresponsive UI. Sometimes I still have to tap a couple times or move the screen around to make a button respond, but once the app registers the tap the function (connect or disconnect) is pretty fast now. Disconnect is still buried under the Pause menu, which is annoying as most of my Internet functions do not work with VP
- [R439] Terrible user interface changes: The early 2026 changes to user interface are truly terrible and have knocked this from a 5 star to a 3 star app for me. I primarily use the iOS widget on both iPhone and iPad to change server locations. In the past it required 1 press on the widget. Now you have to press the button the on the widget 2/3 times to make the server actually change. Previously while t
- [R549] Recent update is a step backwards in UI: What’s with the MASSIVE font size and space-wasting widget-style everything in the menubar app dropdown? Functions that used to be easy to find are now clicks away. All this to fit “Your security suite” and “Products” into a small dropdown window that /used to be/ convenient for the main function of a VPN app (turning on VPN and choosing a particular city/c
- [R27] Has the same problems: Has the same problems as all the others. Lots of web sights will not open if u use it
- [R29] Non Functional: Amazing I can’t even sign into Nord VPN website without pausing the connection. Most other websites I must pause the connection. Those sites I do connect are slow. I wish I could get a refund. This was a BIG mistake
- [R176] Does not work on all websites and programs: Does not work on all websites and programs . You need to turn it off a lot
- [R6] Keeps blocking internet when paused: I’m unable to access the Internet when my connection is paused
- [R8] Auto Connect Turning OFF In Background: 7/10/26 Auto connect is turning off in the background. This is crazy. Has been happening for about two weeks. What is the point if the connection turns off in the background and you have no idea? So bad!
- [R25] Please fix this…: When I put the phone in airplane mode, the connection VPN stays on, there is a way to turn off both things at the same time
- [R31] Decent VPN but terrible UX: This app really doesn’t want you to turn off the VPN. It will only disable for 15 mins by default. It’s easy to figure out but I cannot stand dark UX patterns like this. I cannot stand this forced behavior
- [R7] Complete waste of money: I am disabled and get $900 a month. I was expecting this to secure my devices and things kept escalating. I’m so sorry to leave. Love you, but I’ve tried every setting and even paid for the dedicated IP and no matter what it didn’t help. I just would like a refund and I would happily instantly change his review. I’ve given the opportunity. Thank you so much and God bless y
- [R30] Refund: I only wanted to try your app out before I was charged a whole year of service when I wasn’t sure if I’d be using it in the next month. I filed my complaint with support. I haven’t heard/read from them.
- [R38] Apple will not refund you: Despite having a 30 day satisfaction guarantee, if you buy nordvpn thru appstore, apple will not give back your money under any circumstance. Just buy the vpn from the actual site and they probably will honor the refund. Apple will just steal your money.
- [R45] How: I’ve deleted the app and it doesn’t show up in my subscriptions so why is it still charging my card
- [R9] Cannot connect in China, and there's no warning when topping up: absolutely do not buy. · translated
- [R17] Cannot use: Cannot connect, it just keeps spinning. I even bought a one-year subscription. · translated
- [R198] China: Does with internet connection in China except if you are using international roaming data on the US phone
- [R266] It cannot be used in some areas.: It can't be used in China
- [R48] Worked in China, but uses shady tactics to make cancelling difficult: NordVPN is an excellent VPN that worked for me in China. However, they hide the ability to cancel your subscription in the app, on their site, and I had to go through Apple subscriptions in the browser to cancel. It was frustrating and difficult and they 100% know what they’re doing and they hope it gets you to keep paying for i
- [R61] Can’t remove saved card from my account: I don’t appreciate businesses that won’t let me remove my own saved card.
- [R292] Care with automated Subscriptions: I tried the free trial as I heard NordVPN is a valuable tool to protect your device. However, i failed to realise they had charged me twice every month ever since the free trial ended. Support is unable to help with this kind of issue.
- [R42] Use to be Great: Now it disconnects all the time and I have to keep reconnecting the VPN. Not sure what happened to this app.
- [R57] Turned off: Nord shut off for no reason. I thought I was secure but wasn’t. They could at least email me if there’s a problem and let me know I’m unprotected.
- [R20] Used to be good: Over the years I’ve noticed degradation in my phone functionality. When the vpn is on, I don’t receive calls or voicemails. It lags if my data traffic is too high and gets stuck loading an IP. Could be a combination of the new iOS and Nord changing how they do things
- [R32] It’s good: Edit: they changed the UI, so I feel obligated to update this review. I’m also taking full credit for this change regardless if it played any part in it or not. Overall it’s genuinely a solid vpn service and I have no complaints about how it works., Why would you remove a button to disconnect from the vpn in one click? Now you have to click on pause and the last option lets you to di
- [R46] What good is it?: Can not access YouTube TV overseas!
- [R49] Doesn’t work: Advertise that you can use YouTube tv abroad but doesn’t work
- [R565] Unresponsive: The app is incredibly unresponsive lately, taping a button takes ages for any visual feedback. Connecting to a server has a UI lag that makes me tap a different server every time.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store