Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

ExpressVPN · Secure & Fast VPN

65
User verdict / 100 High confidence Divided

ExpressVPN is praised for its reliability, speed, and ease of use, but recent reviews highlight significant issues with connectivity, streaming, customer support, and a perceived decline in service quality, especially in restrictive regions.

4.7★ lifetime (417,299) Free + in-app purchases since 2014 by Expressco Services, LLC updated 0.0 mo ago recent negative 12% 120 reviews across 4 regions
Connectivity Issues Reliability & Performance Refunds & Billing Streaming & Geo-restrictions App Functionality & Bugs
5★812
4★54
3★17
2★21
1★96
recent reviews across 4 regions, vs the 4.7★ lifetime average

ExpressVPN generally receives high praise for its fast and reliable connections, strong security features, and user-friendly interface, making it a popular choice for general browsing and streaming. However, a notable number of recent reviews report persistent problems with connection stability, inability to bypass geo-restrictions for certain streaming services, and frustrating experiences with customer service and refund policies.

What users like

  • Provides fast and reliable connection speedsR14R21R27R40
  • Offers strong security and privacy protectionR31R393R42R56
  • Easy to use with a user-friendly interfaceR3R5R12R32
  • Effective for bypassing geo-restrictions for streaming (though some recent issues reported)R12R447
  • Good customer support responsiveness (though effectiveness varies)R54

What users complain about

  • Frequent connection drops and inability to connect to serversR44R75R300R342
  • Ineffective in restrictive countries like China and IranR122R308R476R502
  • Issues with streaming services detecting VPN or not working as advertisedR90R223R439R976
  • Problems with refund policy and double chargingR90R161R208R227
  • Slow speeds, sometimes worse than free VPNsR10R44R535
  • App bugs, login issues, and unwanted notificationsR95R136R198R188
  • Kill switch feature can be annoying or interfere with other functionsR623R286

Latest update · v12.67.0

What the developer says changed (the verdict above weighs this against what reviewers report):

- Other bug fixes and stability improvements.

Recurring themes

Connectivity Issues negative
Many recent users report frequent disconnections, inability to connect to servers, and general unreliability, especially in regions like China and Iran. Some also experience slow speeds when connected.R10R44R75R122
Refunds & Billing negative
A significant number of users express frustration over denied refunds despite the advertised 30-day money-back guarantee, double charges, or difficulties in cancelling subscriptions.R90R161R208R227
Streaming & Geo-restrictions mixed
While some users successfully use ExpressVPN for streaming and bypassing geo-restrictions, many recent reviews indicate problems with streaming services like Netflix, YouTube TV, and ITVX detecting the VPN or not working at all.R12R90R223R439
App Functionality & Bugs negative
Users report various app issues including difficulty logging in, accounts showing incorrect subscription levels, unwanted AI notifications, and the app not loading or working after updates.R95R136R188R198
Reliability & Performance positive
Many long-term users praise ExpressVPN for its consistent performance, speed, and reliability over the years, stating it 'just works' and provides seamless security.R4R6R7R8

Who it's for

ExpressVPN is for users who prioritize fast and reliable VPN connections for general browsing, security on public Wi-Fi, and some geo-restricted content, especially if they are already long-term satisfied customers R6R8R12. It is not for users in highly restrictive countries like China or Iran, or those who need guaranteed access to all streaming services, as recent reviews indicate significant issues in these areas R122R223R308R439. It is also not for users who expect a straightforward refund process if the service doesn't meet their needs R161R208.

Evidence note: The recent reviews skew negative, which contrasts with the high lifetime rating. Many positive reviews are short and generic, while negative reviews provide more specific details about issues. The developer's notes mention 'bug fixes and stability improvements,' but recent reviews contradict this, with many users reporting ongoing or new bugs and stability problems.

Frequently asked

Does ExpressVPN work in China?
Based on recent reviews, ExpressVPN is largely ineffective in China, with users reporting it either not working at all, constantly disconnecting, or being too slow to be usable R308R476R502R529.
Is ExpressVPN good for streaming?
While some users successfully use ExpressVPN for streaming and bypassing geo-restrictions R12R447, recent reviews indicate it often fails to work with popular services like Netflix, YouTube TV, and ITVX, as these platforms can detect and block the VPN R90R223R439R976.
Does ExpressVPN offer refunds?
ExpressVPN advertises a 30-day money-back guarantee, but many recent users report being denied refunds even when cancelling within the promised period, or experiencing difficulties and partial refunds R90R161R208R227.
How is ExpressVPN's speed?
Many users praise ExpressVPN for its fast and lightning speeds R14R21R27R40. However, some recent reviews indicate shockingly slow speeds, sometimes even slower than free options, or frequent buffering R10R44R535.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R14] 5/5 · US King Jajah: Super fast and lightning speed!
  2. [R21] 5/5 · US Willie: Fast
  3. [R27] 5/5 · US Sooooo Fast!!!: Love Express VPN!
  4. [R40] 5/5 · US Express VPN: Excellent performance.
  5. [R31] 5/5 · US Express VPN: This is great! Nobody sends me ads or annoying spam. My accounts are safeguarded. I feel pretty secure online. Thank you!
  6. [R393] 3/5 · GB Top protection: Great protection for my phone and information.
  7. [R42] 5/5 · US Security: I feel secure from Hackers and Government while connected.Please don’t make me EVER regret that.But for now,very satisfied with EVPN.
  8. [R56] 5/5 · US Try keep my iPhone location safe: I trust you
  9. [R3] 5/5 · US My opinion: The best visual style and accessibility
  10. [R5] 5/5 · US Easy service!: Works GREAT, yo!!!
  11. [R12] 5/5 · US Useful and Simple: We live in Europe and the USA. This VPN allows us to travel and use public WiFi. It also allows us to maintain our stream services wherever we go. It is fast, invisible and simple to use. We love it.
  12. [R32] 5/5 · US Decent Service for what’s you pay for: Like I said before: Decent Service. Long and short of it: very user-friendly, plug and play, you don’t need to expert at all to use it. Every once in a while you need to connect to a WiFi network you need to play “Eenie Miny Moe” with the server and the specific setting
  13. [R447] 3/5 · GB First Class: We managed to watch UK TV while in Gran Canaria for £3.50 a week.
  14. [R54] 5/5 · US User friendly best: Reaching customer service is almost instantaneous. They can always troubleshoot me through anything with ease.
  15. [R44] 1/5 · US Internet doesn’t work half the time when connected: When it does connect, it’s squally slower than if I turn it off. I literally have to turn expressVPN to watch videos sometimes. Other times, my internet just doesn’t work at all and it’s because express VPN blocks connection. When I do connect, it just loads but never connects. Same issues on my computer. Nord VPN never had these issues but was n
  16. [R75] 1/5 · US Sucks worse than free vpns: At the start the vpn was amazing but then it just didn’t let me connect
  17. [R300] 2/5 · GB ExpressReconnect: This VPN is unable to work stably. Constant reconnections and connection drops. Have been using for about year. Another disappointment for which I also paid. Cannot wait for paid time to end and will gladly drop this service Also their endless app updates, where they every time enable these annoying banners on main page with offers to leave feedback or ad of another their brande
  18. [R342] 2/5 · GB Poor quality: Connections drop often, sometimes hours without being able to reconnect
  19. [R122] 1/5 · US It is terrible for using in Iran: I have used it for 3 years, but in the last year it hasn't worked in Iran. I contacted the support team, but they could not help.
  20. [R308] 1/5 · GB Not working in China: It won’t work if u are planning to use it in China
  21. [R476] 1/5 · GB Non functional: Please avoid this non functional vpn - Despite the plethora of fake reviews, this is not viable for China based users
  22. [R502] 1/5 · CA Ineffective and no refunds: I bought a monthly subscription which i subsequently cancelled as the VPN is currently ineffective in China. I then went onto the page where i’m supposed to receive a refund, and I find out that there is no refund button?! So i contacted the support team and all they did was transfer me to the billing team. Wasted a hour of my day trying to make the VPN work and get a r
  23. [R90] 1/5 · US Didn’t work for CBS Local News, Only Got Partial Refund on Same-Day Cancellation: I purchased Express VPN for CBS Local News through Paramount Plus, which they claim to support, for my grandmother, but when I tried to cancel after that didn’t work on the same day I purchased it, I received less than half of the cost as a refund. Disappointing. Edit: In response to this review, support contacted
  24. [R223] 1/5 · US Didn’t work as advertised: Netflix didn’t work at all using the VPN. YouTube tv worked for a bit and then stopped working. The help portion of the app offered very few suggestions and when those didn’t work, the answer was pretty much “touch luck”
  25. [R439] 2/5 · GB Streaming UK tv stations: It is not possible to watch ITVX with Express VPN
  26. [R976] 3/5 · AU There’s a problem: There’s a problem, some videos on YouTube are not working because somehow they can detect the vpn, that needs fixing. Can you please fix it
  27. [R161] 1/5 · US Corrupt Money Grabbing Business: I downloaded the app and paid hoping it could help me watch a show while out of the country. It did not work and I never used the service. I cancelled 2 days later. A 30 Day Money Back Guarantee was promoted to me constantly while I looked into which VPN to download. I was not given my money back. They said I was exempt since I downloaded during the World Cup. Yet…
  28. [R208] 1/5 · US Very disappointing experience.: The “30-day money-back guarantee” is misleading. I requested a refund within the promised period, but it was denied. If you advertise a 30-day guarantee, you should honor it. Very disappointing experience. I would not recommend this service.
  29. [R227] 1/5 · US Double Charged my Accoint: I noticed I was double charged through PayPal for my monthly payment. PayPal responded to ExpressVPN on my complaint. ExpressVPN decided to cancel my subscription but did not refund me.
  30. [R10] 2/5 · US Shockingly slow: I was overwhelmed by its slow speed that slower than other free options, I’d tried servers around my location they all kind of bad😩, it still could work though
  31. [R535] 1/5 · CA very bad experience: Paid 99.99usd / year, the speed is slow and hard to get connected . “ SUPPORT” and “HELP” are unsupportive and not helpful. Very bad experience .
  32. [R95] 1/5 · US was good, not anymore: now the app thinks my account is using the Basic subscription, but when i go to their website and log in it clearly says my subscription is Advanced. i bought the yearly plan and i’m halfway through it so this is not an error on my end. very frustrated and disappointed.
  33. [R136] 1/5 · US Doesn't work: Horrible app! I paid for a subscription and can't even start using it because I can't log into my account. It's also impossible to write to support because the online chat doesn't open, and I couldn't find an email address. I can't get my money back, and it was a significant amount. · translated
  34. [R198] 1/5 · US Not even log in: It took long to download. Even more to open, I couldn’t even log in. Good luck
  35. [R188] 1/5 · US Why did you delete my previous review: Keep getting signed out. Have to go through multiple windows to finally get back in. Their fast setting is horrible. Constantly blocks my internet. Sets me at a location I have never used. Still having the same issues not matter how much I change the settings. Still takes me to a VPN location I never use. Or tries to speed check. Worst vpn service on the
  36. [R623] 3/5 · CA FIX THE KILLSWITCH: Overall a Really good VPN/Adblocker, but the internet kill switch is really annoying especially because I live somewhere with spotty internet and you can’t toggle it
  37. [R286] 1/5 · GB All good, almost perfect: TO MANY ADDS WITHIN THE APP Read up by Express states to use “standard kill switch” rather than the “Advanced kill switch” because the advanced will interfere with CarPlay. Standard also interferes with CarPlay. Tech support is useless. Asked me the same question 3 times over 20 minutes
  38. [R4] 5/5 · US So far so good: I haven't had any problems with it yet and have connected to several different locations
  39. [R6] 5/5 · US Express Is Top Tier💎🔥: Been using Express for years and I don’t see me ever leaving. 10/10
  40. [R7] 5/5 · US THE BEST: Does what it says it does. Trust that.
  41. [R8] 5/5 · US Seamless Security: I’ve used Express VPN all over the globe. Never fails.
  42. [R529] 1/5 · CA Waste of money in China: This App will not help you in China. It will cut off multiple times. The Chinese blockage is way too powerful for this app. Try another.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store