WorldRemit
WorldRemit has significant issues with customer service and transaction reliability, despite some users finding it effective.
Recent reviews of WorldRemit highlight a troubling trend of account suspensions, failed transactions, and poor customer service. While some users praise the app for its ease of use and speed, many others report frustrating experiences that lead to lost funds and inadequate support.
What users like
What users complain about
Latest update · v26.13.0
What the developer says changed (the verdict above weighs this against what reviewers report):
We’re regularly trying to make improvements to the app with each release. This time we’ve fixed some annoying bugs and improved the performance of the app.
Recurring themes
Who it's for
WorldRemit may be suitable for users who prioritize speed and ease of use, but those needing reliable customer support or consistent transaction success should consider alternatives.
Evidence note: The negative feedback is prevalent and consistent across multiple regions, indicating a significant issue with the app's reliability and support.
Frequently asked
Is WorldRemit reliable for money transfers?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R8] Very good: Honestly I’m still about how fast transfers go it makes live so easy for me to send money to my siblings across different part of the world thank you
- [R12] Cream of the crop!: Hey, there was many overseas transfer systems, but this one is by far the easiest with the least hassle. I recommended to everybody. After you get it set up it’s fast and easy.
- [R85] WorldRemit: WorldRemit is awesome: fast transfers, great rates, and super easy to use. Keep up the good work!
- [R2] Account suspended: Hello why has my account been suspended when I was trying to send money it declined and you debited the money from my bank account
- [R4] It did not work for me: I needed to transfer money to a friend in another country so I opened an account. Once opened I received email confirmation that I was confirmed and ready to begin. I went through the process to transfer funds and received a message that the transaction was pending. I contacted an agent for assistance and it took 15 minutes for an agent to show up, and then they simply expl
- [R5] Very Troubling: A deeply flawed service that takes money out of your account, but it never reaches its destination, it then makes it nearly impossible to trace what happened to it as you try to navigate through non-existent customer care. Avoid at all costs and use Wise or other services!
- [R20] System doesn't work: Tried multiple send and the system immediately cancels my money transfer
- [R14] Stole My Money, Worst Customer Service, Incompetent, Don't Trust: Do not use WorldRemit. They can't cancel my transaction. They can't pay my transaction. And the moron I was chatting with hung up on me and DEACTIVATED MY ACCOUNT. All they are capable of doing is giving out meaningless and insincere excuses and apologies. But they can't fix their broken system. You'd have better luck folding money
- [R25] AI Customer Service 👎👎: I made the mistake of using this app to make a transfer to Ghana. They are holding my funds in limbo. The phone customer service is AI. The chat keeps disconnecting. Terrible customer service. If you are a first time user try a different service.
- [R26] Customer Service is horrible: Getting through to a customer when you’re money is stuck is struggle. You could stay on for hours without nobody speaking to you. There’s this stupid automated services they used which doesn’t help anybody. I WONT ADVISE ANYONE TO USE THIS APP TO SEND MONEY BECAUSE THEY DON’T CARE ABOUT THIS
- [R79] Terrible: If there is any situation with you sending money through this organization you will most likely need to speak with someone via chat. However, the person you speak with via chat are highly likely to say get upset and in the chat. The customer service with this organization is terrible.
- [R21] Exchange rates: Your exchange rates are not competitive… not encouraging to send money with low rates…
- [R33] Totally marked down rates: Rates are totally lower compared to other transfer apps
- [R787] Exchange Rate: Exchange rates are lower than those of other apps.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store