Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

QuickBooks Workforce

65
User verdict / 100 High confidence Divided

QuickBooks Workforce, formerly TSheets, is a generally effective time-tracking app praised for its customer support and integration with QuickBooks, but it faces significant criticism for continuous location tracking and occasional bugs.

4.6★ lifetime (191,193) Free to download since 2014 by Intuit Inc. updated 0.1 mo ago recent negative 38% 50 reviews across 1 regions
Customer Support Location Tracking Usability & Features Bugs & Performance QuickBooks Integration
5★21
4★5
3★5
2★4
1★15
recent reviews across 1 regions, vs the 4.6★ lifetime average

QuickBooks Workforce (formerly TSheets) helps businesses track employee time, with many users finding it convenient and appreciating its integration with QuickBooks. However, recent reviews highlight concerns about constant location tracking, some usability issues, and occasional technical glitches.

What users like

  • Excellent customer support is frequently highlighted, with specific agents often named for their helpfulness.R10R11R14R16
  • Effectively tracks time and simplifies payroll, especially for teams and multiple job sites.R3R20R31R39
  • Integrates well with QuickBooks, making it easy to manage time and payroll.R22R42R43R50
  • Provides useful project reporting and information availability.R13R29

What users complain about

  • The app continuously tracks user location even when off the clock, raising privacy concerns.R1R8R40R46
  • Users report various bugs and performance issues, including freezing, incorrect banked hours, and Bluetooth interference.R2R3R7R17
  • Some users find the app not user-friendly or lacking intuitive features compared to alternatives.R4R19R25R38
  • Login and account creation issues prevent some users from accessing the app.R34R35R37
  • Automatic reminders and default settings can be inaccurate, leading to clock-in errors.R5
  • The app's pricing model is not always clear upfront, with some users surprised by fees after downloading.R15R32

Latest update · v5.22.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements

Recurring themes

Location Tracking negative
Multiple users express strong dissatisfaction and privacy concerns over the app's continuous location tracking, even when they are off the clock or not actively using the app.R1R8R40R46
Customer Support positive
A significant number of reviews praise the customer service, highlighting quick, friendly, and effective assistance with various issues, often naming specific support agents.R10R11R14R16
Bugs & Performance negative
Users report issues such as banked hours not displaying correctly, Bluetooth interference, lag, freezing, and difficulties with clocking in/out. The developer's notes mention 'bug fixes and performance improvements,' but recent reviews still indicate these problems.R2R3R7R17
Usability & Features mixed
While some find the app easy to use for basic time tracking, others describe it as not user-friendly, lacking intuitive features like time-off approvals or calendar sync, and having issues with default settings for clients and clock-in times.R4R5R25R38
QuickBooks Integration positive
Many users appreciate the seamless integration with QuickBooks Desktop and Online for time tracking and payroll management. However, one review notes it only syncs with QuickBooks Online Plus.R12R22R42R43

Who it's for

This app is for businesses and employees who need a robust time-tracking solution that integrates with QuickBooks for payroll and project reporting R22R29R39. It is particularly useful for teams with multiple job sites R13R39. It is not for individuals who are highly concerned about constant location privacy R1R8R40 or those who prefer a simpler, more intuitive app with advanced features like time-off approvals or flexible clock-in reminders R5R25R38.

Evidence note: The recent reviews skew negative (0.38 recent-negative signal), focusing heavily on privacy concerns and bugs, which contrasts with the high lifetime rating of 4.64. The positive reviews in the sample primarily praise customer support, suggesting that while the app has issues, its support team is effective at resolving them. The developer's notes on 'bug fixes and performance improvements' are contradicted by ongoing reports of bugs.

Frequently asked

Does QuickBooks Workforce track location?
Yes, QuickBooks Workforce (formerly TSheets) tracks user location, and several recent reviews indicate it does so continuously, even when users are off the clock or not actively using the app, which raises privacy concerns for many R1R8R40R46.
Is QuickBooks Workforce easy to use?
User opinions on ease of use are mixed; some find it simple for basic time tracking R3R39, while others describe it as not user-friendly or lacking intuitive features compared to other time-tracking apps R4R25R38.
Does QuickBooks Workforce integrate with QuickBooks?
Yes, QuickBooks Workforce integrates well with QuickBooks Desktop and QuickBooks Online, making it convenient for managing time and payroll R22R42R43R50. However, it only syncs with a subscription to QuickBooks Online Plus R12.
What kind of customer support does QuickBooks Workforce offer?
QuickBooks Workforce offers highly praised customer support, with many users reporting quick, friendly, and effective assistance from agents via phone and online chat for various issues, including login problems, timesheet editing, and integration questions R10R11R14R20.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R10] 5/5 · CA Help line: Other helpline members seemed to have a little trouble solving my issue with log in, but Terri D had it solved in 5 minutes!
  2. [R11] 5/5 · CA On line help: Quick awesome help from Terri and Sam. Fixed the problem that I was having with reports. Online software is easy to use and works great.
  3. [R14] 5/5 · CA Vicente: T-sheets tech support is consistently friendly and effective - Vicente was very helpful in answering 3 questions quickly and kindly! Selene
  4. [R16] 4/5 · CA On line help: I had a question on how to edit my timesheets and I got assistance from Clancy right away. 👍👍 Also the general operations of the app is great. Murray
  5. [R3] 4/5 · CA Pretty good: Help a lot with tracking my time. Some bugs sometimes but much better organized than some other timesheet app I tried.
  6. [R20] 5/5 · CA Great app: To whom it may concern I have been using Tsheets for the last three years, there are fourteen of us and there is no better way for tracking time for costs on any job. Short while ago I was having issues with my phone connecting to the app properly which was strange as it worked perfectly on my iPad and computer, that being said I called in and was helped by Tera in customer service
  7. [R31] 5/5 · CA Time saver: This is the best thing to happen for time tracking.
  8. [R39] 5/5 · CA Excellent time saver: I transferred to T sheets from a paper time card system for a staff of 8 electricians I have found TSheets to make life a lot easier for keeping track of staff travel time and time onsite. The staff love the ease of the system being able to easily clock and clock out for each job. Highly recommend the system
  9. [R22] 5/5 · CA Extremely Convenient: TSheets is an extremely convenient app to help track time for QuickBooks Desktop. Today however, I intend to upgrade to QB Online so I’m sure it will be even more productive. Thanks QB!
  10. [R42] 5/5 · CA Amanda was Awesome: I love how easy it was to integrate t-sheets with QuickBooks.
  11. [R43] 5/5 · CA Amanda is amazing, patient and thorough!!!: I was having issues with import employees from QB to T-sheets, after many attempts I called there hotline and spoke to Amanda. She was polite, helpful and thorough. We had to schedule another call as I was running short in time. She called back at the exact time we scheduled, not a minute late. We solved the problem one step at a time and I could not be
  12. [R50] 5/5 · CA Customer service - Call Centre: I called into T-sheets customer service Center to discuss some issues I had been having with my QuickBooks and TSheets integration. I was connected to Jesse. I had a lot of questions and concerns. ( I am not the most tech savy person) Jesse understood and took the time to address every issue and concern I had and get everything fixed and I even learned a few things
  13. [R13] 3/5 · CA Stringent. But useful.: Geofencing causes for stringent issues when it comes to multiple sites, but the app makes a lot of information available.
  14. [R29] 5/5 · CA Amazing customer service!: Their rep, Amanda, came up with a great way to help me out with what I needed in terms of billing, the company haas always been quick to respond and send me what I need. In terms of the software itself, the project reporting is exactly what you want, intuitive and comprehensive. I use it daily and it’s great!
  15. [R1] 1/5 · CA “Always” tracking: I hate that it always tracks, even off the clock. It’s no ones business where I am am off the clock. It should only need location access when using the app.
  16. [R8] 3/5 · CA Uses your location off the clock: I get alerts on my iphone that T sheets is constantly using my location in the background when I’m not using the app. I appreciate my privacy & don’t let any other apps access my location while not in use.
  17. [R40] 1/5 · CA Paranoid: Big brother is watching...
  18. [R46] 3/5 · CA Battery Eater: It needs to allow location tracking while using a phone.
  19. [R2] 1/5 · CA T sheets: Screws up my Bluetooth makes it unsafe to use in truck
  20. [R7] 3/5 · CA Banked hours don’t show up properly after the last update. Please fix it: Banked hours don’t show up properly after the last update. Please fix it
  21. [R17] 2/5 · CA Hard to use: Amazing concept for an app but does not run properly on most devices. Very laggy sometimes completely freezes for days at a time and won’t allow you to clock in or out or change jobs. Great concept but app definitely needs work.
  22. [R4] 1/5 · CA Terrible: It’s not user friendly
  23. [R19] 1/5 · CA Not efficient: I can write it down faster on a piece of paper.
  24. [R25] 1/5 · CA Lacks of functions: I was using HoursTracker. I still love it. However, this app permit QuickBooks integration. Missing a lot of useful features: adding a break, reminder when getting near a location, rounding capability (current implementation is bad), etc. I miss HoursTracker. The developers of this app should look what others are doing great. It’s really basic.
  25. [R38] 3/5 · CA Simple but has holes: Easy to use but not the most intuitive. No approvals or denials for time off. It just goes in the system and if no one monitors it, no one knows who has time off or not.
  26. [R34] 1/5 · CA Can’t even open the app: Something won’t let me continue with the app. I’ve made an account and typed it in exactly how I made it, but for some reason it says invalid. I hope this issue gets fixed soon!
  27. [R35] 1/5 · CA Couldn’t access: Wouldn’t accept valid email addresses. Could not even get started. - fail -
  28. [R37] 1/5 · CA No way to get in😂: Try to set up my own email adress and it's says not valid 😂😂😂😂😂
  29. [R5] 4/5 · CA Decent but needs small changes: App reminds me to clock in on days I am not scheduled for as well it reminds me to chock in at 8 am when I don’t work until 10 some days. It always defaults to the same client not the one I have scheduled for that day or time and I have to change the client before logging in which causes clock in mess ups. The timer starting on the hour throws me off when I start at
  30. [R15] 1/5 · CA Beware...$$$: Doesn’t say anything about fees or trial peroid In the App Store, didn’t find out till after I downloaded and scheduled my employees about the horrendous fees...Hope this review saves somebody from the same grief I had
  31. [R32] 1/5 · CA Free trail: No where in the ad for this app said this was only a free trail now when I go to delete account I can’t do it
  32. [R12] 2/5 · CA Sync with quick books.: This app does not sync with all versions of QuickBooks online. It only syncs with a subscription to QuickBooks Online Plus.

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store