Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Sendwave Send & Transfer Money

55
User verdict / 100 High confidence Divided

Sendwave receives mixed recent reviews, with many long-time users expressing disappointment over new fees and slower transfer times, contradicting its previous reputation for speed and affordability, while some new users still find it fast and easy to use.

4.7★ lifetime (83,240) Free to download since 2014 by Chime Inc. updated 0.1 mo ago recent negative 39% 120 reviews across 3 regions
Transfer Speed & Reliability Customer Service Fees & Exchange Rates Account Issues & Deactivation App Functionality & Bugs
5★374
4★25
3★30
2★30
1★242
recent reviews across 3 regions, vs the 4.7★ lifetime average

Sendwave, a money transfer app, is experiencing a shift in user sentiment, with recent reviews highlighting concerns about new transaction fees and delayed transfers. While some users continue to praise its ease of use and speed, a significant portion of long-term customers are dissatisfied with changes that impact its value proposition.

What users like

What users complain about

  • New transfer fees introduced, making it less competitiveR72R163R186R190
  • Transfers are frequently delayed or pending for extended periodsR2R3R7R11
  • Poor and unhelpful customer serviceR2R3R7R10
  • Accounts are being deactivated or closed without clear reasons or refundsR10R17R22R28
  • Exchange rates are lower than competitorsR51R15R419R420
  • Issues with app functionality, including login problems, verification, and slow loadingR155R12R34R448
  • Monthly sending limits are too low with no option to increaseR155R340R623

Latest update · v26.13.2

What the developer says changed (the verdict above weighs this against what reviewers report):

We've fixed some minor bugs to improve your overall experience with Sendwave. Happy Sending!

Recurring themes

Transfer Speed & Reliability mixed
While some users report instant and fast transfers, a significant number of recent reviews complain about transfers being delayed for days, stuck in 'in progress' status, or even cancelled without resolution. This contradicts the app's promise of instant transfers.R1R2R3R4
Fees & Exchange Rates negative
Many long-time users are disappointed by the recent introduction of transfer fees, stating that Sendwave used to be free. Additionally, several users note that the exchange rates are now lower and less competitive compared to other services.R72R163R186R190
Customer Service negative
A recurring complaint is the poor quality and unhelpfulness of customer service. Users report automated responses, agents closing chats prematurely, long wait times, and a lack of resolution for issues like delayed refunds or account problems.R2R3R7R10
Account Issues & Deactivation negative
Several users report their accounts being permanently closed or deactivated without clear explanations, even after providing requested verification documents. Some also mention issues with refunds not being processed after account closure or failed transfers.R2R10R17R22
App Functionality & Bugs negative
Users report various technical issues, including the app crashing, being slow to load pages, problems with document uploads for verification, inability to log in, and errors with address entry or daily/monthly limits.R12R155R34R448

Who it's for

Sendwave is for users who prioritize an easy-to-use interface for international money transfers and have not experienced the recent issues with fees or delays R1R4R8. It may be less suitable for those who require guaranteed instant transfers, competitive exchange rates, or responsive customer support, especially if sending large amounts or needing reliable refunds R3R12R17.

Evidence note: The recent reviews skew significantly negative, with many long-term users noting a decline in service quality, particularly regarding fees, transfer speed, and customer support. This contrasts sharply with the high lifetime rating, suggesting a negative trajectory in user satisfaction. The developer's notes mention minor bug fixes, but recent reviews indicate ongoing and new issues, particularly with transfer delays and account problems, which are not addressed.

Frequently asked

Does Sendwave charge transfer fees?
Yes, many recent reviews indicate that Sendwave has started charging transfer fees, with users mentioning fees like $0.49 or $0.99 CAD, which was not the case previously R72R163R186R190.
Are Sendwave transfers instant?
While Sendwave advertises instant transfers and some users report them as fast, many recent reviews indicate significant delays, with transfers taking days to complete or remaining pending for extended periods R3R7R11R12.
How is Sendwave's customer service?
Recent reviews widely describe Sendwave's customer service as poor, unhelpful, and frustrating, with users reporting automated responses, agents closing chats prematurely, and a lack of resolution for issues like refunds or account problems R2R3R10.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Eking: This app is amazingly well done, easy to use and so reliable!!
  2. [R4] 5/5 · US The best money transfer app I’ve used: I’ve used so many different money transfer apps and companies over the past five years, and Sendwave is by far the best one. The app is easy to use, transfers are fast, and the exchange rates and fees have consistently been great. I’ve never had any issues sending money to my family, and the whole process is simple from start to finish. If you’re looking for
  3. [R8] 5/5 · US Hasta ahora excelente decisión: Fácil de usar, no complica para nada.
  4. [R9] 5/5 · US Amazing and easy to use.: Im happy I found this app. I can easily send money to my friends and family in other countries in a snap. It's great!!! 💯🤔⚡️
  5. [R21] 5/5 · US Thanks to Sendwave: This Is The Best App I’ve Ever Used In My Life So Easy to send And It’s Helpful and no delaying and it delivers your money fast Money will not be held just for you to show you bank statements or whatever it’ll let you send straight away
  6. [R72] 3/5 · US Charges: I have used and loved Sendwave about 6yrs with no complaints. Recently they started charging to send money which I’m not a fun of. TBH if another better app comes along I might switch up.
  7. [R163] 3/5 · US Mr: Why do you charge transfer fees now
  8. [R186] 3/5 · US 0.49 Fee? This new update?: We’re not getting 0 flat fee anymore?
  9. [R190] 3/5 · US Now sendwave have transfer fee: Before sendwave is good, because no transfer fee. But not anymore. Now sendwave have transfer fee 🫤😑🫤😭😭😑
  10. [R2] 1/5 · US No devuelven reembolso: Llevo días intentando cancelar una transferencia/envio y me tienen 1 semana que no reembolsan el dinero ni cancelar la transacción. Cansado de llamar todos los días al servicio al cliente y nadie da solución. Es como si te quieren estafar I've been trying to cancel a transfer/shipment for days and they have 1 week that they don't refund the money or cancel the transaction
  11. [R3] 1/5 · US False promise of instant transfers: 1 Star Very disappointing experience. This app advertises instant money transfers, but my transfer has been pending for over 24 hours with no resolution. I relied on their promise of fast delivery, and the delay has caused unnecessary stress and inconvenience. Customer support made the experience even worse. The responses felt automated and unhelpful, with no
  12. [R7] 1/5 · US Service is going down very bad!!: I have been using this app for years and it has been great until just recently when I made a transaction that takes dayssss in progress state and reaching out to them to solve the problem has been quite frustrating as they always say “they escalated the complaint “ blah blah blah “email was sent to the partner” blah blah blah and that partner was idle for days bec
  13. [R11] 2/5 · US Falta de compromiso: El soporte de esta app es malo. Envíe dinero y luego de 48 horas aún no le llega al destinatario aparte de que no dan respuesta alguna
  14. [R10] 1/5 · US Terrible customer service and experience: After using the app for years and sending over 10,000+ usd to family and friends, they permanently deactivated my account without stating any reason. They requested my personal identification, in which I fully provided, yet they closed my account and gave me ZERO answers as to why. Beware, their customer service is useless and will not bother to actually h
  15. [R17] 1/5 · US BEWARE! They stole your money: My account was permanently closed without a clear explanation (even tho I submitted all documents they wanted), and they are still holding over $1500 of my own money that I loaded from my personal debit card into my Sendwave wallet. I requested a refund immediately after my account was closed and have contacted customer support multiple times over the past several we
  16. [R22] 1/5 · US Trash app: Trash app, they desactivated my acount with no reason, and didn’t even explain why, don’t waste y’all time,
  17. [R28] 1/5 · US Disappointed: I’m disappointed I can’t imagine almost 5 years I use send wave to send money to my relatives. But now my account permanently closed for any reason😔
  18. [R51] 3/5 · US N: Muy bajo el cambio
  19. [R15] 2/5 · US Lower rate than tap tap and remitly: Fast transfer but with fee and rate is lower than the competition.
  20. [R419] 3/5 · GB Low exchange rate: Your rate is low
  21. [R420] 3/5 · GB Wave review: Wave is good and convenient but, they are not being reliable recently as they are not available when they are needed . Also I no longer understand their exchange rates that are getting lower and lower when other competitors’ are increasing theirs specially over the weekends
  22. [R155] 3/5 · US Still not deleted: Still some hh members whose phone number changed not deleted despite multiple requested to calls. App lately acts weird by claiming that daily limits exceed when for sure we only have monthly limits which are still way below to be finished
  23. [R12] 1/5 · US Worst money transfer app ever Extremely slow transfers and terrible user experience: Worst money transfer app ever Extremely slow transfers and terrible user experience. Their system is outdated and won’t let me upload PDF documents needed for verification. My transfer was delayed, causing me heavy losses as the dollar rate dropped. Now I have been waiting for more 35 minute to reach out to a real
  24. [R34] 1/5 · US Cannot log in in other country when on vacation: I cannot log in when ai was om vacation in the Philippines. It aajed for a text when I don’t open my data fir extra payment
  25. [R448] 3/5 · GB Overview: Except the frequent bugs lately, it was fine and working okay. But at the moment it’s getting a bit unreliable
  26. [R340] 3/5 · GB Good app but sad about the monthly limit: Very good service but I hate the fact that the monthly limits are so low with no option to increase even after contacting customer services. I was on holiday and nice I reached my limit, I was stuck.
  27. [R623] 3/5 · CA Sending Limitation: Is that a bug or what? I can’t send more thsn 1k per “month”!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store