First Entertainment CU Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Great App!: Great use case and user interface! In non-tech speak, it’s an easy, intuitive layout. Great job!
2. [R10] 5/5 · US Exceptionally good: Easy to use
3. [R18] 5/5 · US It’s the only banking app that actually works properly on my phone!: I mean that, every other bank app I have ever used and tried multiple times with each and might I add with the help of the bank worker’s themselves, it’s the only banking app I ever used!
4. [R45] 5/5 · US Wonderful App: Always working, very easy to use.
5. [R3] 5/5 · US Thank you.: Could not function on the go in life without mobile banking, depositing, checking balances, searching for fraud, it is an invaluable tool. If anyone wants to contact me for an on the record testimonial, I would be happy to provide it. Side note: when I was the victim of check theft through the USPS, the Toluca Lake staff was AMAZING. Thank you again.
6. [R6] 5/5 · US Awesome.: Ever since I started in the photo lab on the main lot at Warner, in 1997, dealing with my money has been available when I need it the most. Digital banking goes wherever I go and makes life move forward. Thanks guys (& ladies). Good job.
7. [R40] 5/5 · US This app is a must have: I check my accounts daily for unusual activity thanks
8. [R41] 5/5 · US First Entertainment Mobile Banking: The mobile banking has been very easy to use. It is great having your information right at your fingertips. It has been easy to transfer money between accounts as well as paying bills. Well designed!
9. [R4] 5/5 · US Can You Love Your Bank?: FECU is everything I could want in a financial institution. I like the fact that it is not a big national bank. They are accurate, reliable, helpful and accessible. I have numerous home loans and accounts with them over the past four decades. I truly appreciate that they are there for me 24/7.
10. [R14] 5/5 · US Good service: I was locked out of my account so had to call in. A man named Steven helped me out graciously and quickly
11. [R15] 5/5 · US Donna: FECU cares about people…not just making money off its members. They help us!
12. [R31] 5/5 · US Customer service!!!!: Is just awesome, at 76 years of age, my kids set up this account for me, and I’ll admit it it took me a couple of tries to get it right 🤣😂, but Customer Service stuck with me- so patient and polite, THANKS‼️
13. [R59] 5/5 · US Bill Pay: Been with First Ent. for many years. Great services, Bill pay is great, so easy to use.
14. [R21] 1/5 · US Full screen required?: Check deposits through the App is broken. The page to take a photo of the check goes to a grey screen with the words “full screen required”. This is on an iPhone 16pro.
15. [R36] 3/5 · US Could be better: Have glitches with mobile deposit. Deposits eventually go through but it’s a multi attempt endeavor. Also I do not like how when you make a payment from a FEC account to a FEC loan or CC it does not reflect within minutes. It’s a lateral transfer of already existing monies! The payment is guaranteed so release the funds
16. [R74] 2/5 · US Is Zelle incorporated into app??: FECU issues me a new card. I go to add it to Zelle and it doesn’t work. I log out and log back into Zelle and it says that Zelle is now incorporated into the FECU banking app. I go to FECU app and cannot find it for the life of me. The photos of checks for mobile deposit are also weird and blurry.
17. [R85] 3/5 · US Mobile deposit not working: Something is wrong with the mobile deposits camera. All the pictures come out blurry and I get an error message saying the picture isn’t high enough resolution. The camera on my phone is working perfectly, but for some reason something the mobile app can’t view the photos correctly. Please fix.
18. [R8] 1/5 · US The worst of any banking app: Nothing really works. I have two accounts with them a personal and business one. They are not connected and cannot be combined. Please tell me why??? This is a very simple software. Currently the whole app is down. I can’t even get to my money at all. Sooooo, soooooo bad
19. [R52] 2/5 · US Constantly buggy, and nothing ever seems to get fixed: I really want to love this app, but it is inexplicably buggy, and despite reporting bugs in the in-app feedback center, nothing seems to get fixed. A long standing complaint is on the iPad version using an external keyboard, you can’t type a space into text anywhere since the space bar brings up the notification. So any notes or memos are alwa
20. [R87] 1/5 · US Didn’t even start up: I downloaded the app, tapped on it to open, and received the error message, “Something went wrong with the last attempt, please try again” Tapping on the ’Retry’ button does nothing. I can’t even open the app. Deleted it.
21. [R91] 1/5 · US Can’t access mobile site: Every time I try to login it gives me an “Authenticate” page that’s blank and never loads. I can’t see or access my accounts at all.
22. [R1] 4/5 · US Good but………: The Zelle is a pain. Everything else is easy and efficient. The Zelle……NOT SO MUCH. It should be easier and faster. Takes WAY TOO LONG to use. At least give the user the option to make it faster by letting them bypass the text code and just start using it. Other than that great.
23. [R27] 4/5 · US Zelle: Zelle interface is too complicated
24. [R154] 3/5 · US App needs major updates!: First ent app needs major updates! Doesn’t have Zelle to transfer funds. Money takes 3-5 business days to transfer from one bank to the other. I was thinking of making this my main account but Wells Fargo app is way smoother so until then this will be my secondary. Let’s get these updates ASAP!
25. [R32] 5/5 · US Face ID need to ad: Will be better if you can add Face ID
26. [R50] 2/5 · US No Face ID or Copy/Paste: Bring back the ability to copy/paste in the password field or allow for Face ID.
27. [R55] 4/5 · US FaceID Logs Back In Immediately After Log Out: UPDATE: 6 1/2 weeks for an update to fix this known problem is not “shortly”. The latest update (4007.2.0) has a serious flaw: when logging out, FaceID logs me back in immediately. This is extremely insecure. When I log out I want to stay logged out, not be involuntarily logged back in right away. I have to either navigate away from the app right af
28. [R150] 1/5 · US What in the world?!?!: Your new 3015 update is awful. FaceID no longer works. I’m being prompted to change my password, type my social, my account number, and more details into the app, which just feels like a web browser now. This was a terrible experience. I can’t access my money!
29. [R43] 3/5 · US Wish I could see both business and personal on one page and longer time before logging out: Wish I could see both business and personal on one page and longer time before logging out
30. [R148] 1/5 · US Terrible App to Access Personal & Business Accounts: First Entertainment Credit Union itself is awesome. Unfortunately, the app falls short for clients that have both personal and business accounts. The new update STILL has not integrated personal and business accounts with a single login. This mobile and desktop feature has been available for other banks since 2018 possibly earlier. It’s frust
31. [R7] 3/5 · US Push Notifications Don't Work: ...unless you manually open the app. THEN you will get all your notifications. Kinda defeats the purpose of push notifications, no? The rest of the app is great but I installed primarily for the notifications.
32. [R51] 1/5 · US Notifications broken…again.: Logged in this morning and got five alerts at once for transactions that have happened over the last two days. Contacted customer support to report the issue weeks ago and was essentially shrugged off. Is it really this difficult to get transaction notifications in real time? Would it be easier if I closed my three accounts?
33. [R68] 1/5 · US Worst Update Ever: This current build of the app is so bad it has me considering changing banks! Bill pay is the most important thing for me and it feels like the functionality has gone backwards by 15 years with this build…there are errors and bugs on top of the terrible build that are not allowing me to pay my bills either. If I miss a payment due to this, I am gone!
34. [R92] 2/5 · US Bill Pay No Longer Works: 2021-03-25: Cannot access bill pay. Please, find or create a better/usable mobile app!
35. [R97] 1/5 · US Horrible redesign for iPad: The redesign is a massive fail. I can no longer use bill payer on my iPad. Even though I allowed cookies and pop ups this site is still blocked! I am so frustrated by this. It’s how I paid all of my bills. I love first entertainment as a bank but this is a huge inconvenience and has me considering finding somewhere else to bank. Please get this fixed!
36. [R115] 1/5 · US Bill payer: Bill payer still doesn’t work and it’s a big problem for me. I’ve been using bill payer for 10 years so this is a huge inconvenience. I’ve spent probably a total of 2 hours on calls with first Ent and bill payer with no success in fixing.
37. [R119] 1/5 · US Seems None of the Transfer Options Work: The new app doesn’t allow me to transfer between accounts. I can pick which account to transfer from but the transfer to option is empty. I can’t do it manually either, keeps timing out with every attempt. The app just wasn’t ready for launch and terrible timing during covid with the branches not open, my cash is stuck and unable to pay bills. Paying ex
38. [R157] 1/5 · US It’s a 2008 app in a 2020 world...: I am adding this out of frustration, but why is it that every bank BUT this one can put together a bank to bank transfer in minutes or hours, but FECU’s takes DAYS!!! I started a transfer on Tuesday and by the following Monday it is still in limbo. There is no value in that for me as a customer. But my job only does direct deposit through them, so🤷🏻‍♂️...I don’t
39. [R137] 1/5 · US Garbage: Literally no one asked you to do this to your app. Force long time customers to re-register? I’m depositing my money elsewhere today good job.
40. [R144] 1/5 · US Incredibly Frustrating: Upgrading the app makes you re-create a new profile
41. [R172] 1/5 · US Not user friendly: Not easy to use particularly the login process. Every single time it acts as if it is my first time. Does not launch with face recognition. Requires password and multiple steps And mobile deposit does not work.
42. [R103] 3/5 · US Font is too big and where is logout button??: I prefer the old version. I could not log on for a while because there were so many questions to bypass. For the life of me I could not find the mobile deposit icon, finally found it. My account balance font at the right top of the screen is far too big. Not sure why someone chose to do that. It’s very non discreet. Even on my small phone, someone from
43. [R105] 2/5 · US Dislike updated app: I hate that there’s no option to see the total sum of my accounts all rolled up into one amount. Also, why is my balance so small? I get showing me what my available balance is but I would also like to see what my actual balance is without having to grab a magnifying glass!
44. [R109] 1/5 · US Terrible downgrade: The absolute worst. The latest version is a cosmetic upgrade that reduces functionality. The iPad version can’t handle portrait orientation, but the iPhone version can?!?! I wish I could adequately express the outrage I feel at having this latest version forced upon me. I never use my tablet in landscape mode - at least not until now, but for some reason, the developers though
45. [R122] 2/5 · US Can’t find Mobile Deposit: I’ll admit I don’t love change. I’m assuming the new app is better for the credit union, or better security for us all. I can’t find the Mobile Deposit button! I’m told it’s on the first page- I seem to have gone blind! I see a long phone call in my future.
46. [R5] 5/5 · US Loyalty above ALL: I’ve banked with every back from chase to WF & BOA & no bank has made me feel the family relationship FEB has!! Thank you !!
47. [R11] 5/5 · US FECU: Awesome banking relationship coupled with a great app so one can manage account activities on the 24/7.
48. [R12] 5/5 · US First interstate credit union: Is the best I’ve had nothing but good luck with them. My last bank was a nightmare.
49. [R112] 1/5 · US Mobile deposit not working: I have been using the FECU mobile app since they first created one and I have never encountered so many issues. Mobile deposit refuses to accept my checks saying the quality is low when it is definitely not. I am not forced to go into a branch location or find an ATM that will accept my checks. I dont even have the option to now deposit my check into a checking account