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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Beyond Menu Food Delivery

60
User verdict / 100 High confidence Divided

Beyond Menu is generally easy to use for ordering food, particularly from local Asian restaurants, but recent reviews highlight significant issues with order reliability, tracking, and customer service, despite a high lifetime rating.

4.8★ lifetime (127,765) Free to download since 2013 by Kydia, Inc updated 0.4 mo ago recent negative 9% 120 reviews across 2 regions
Order Reliability Ease of Use Delivery & Tracking Restaurant Selection & Pricing Customer Service
5★341
4★30
3★8
2★3
1★33
recent reviews across 2 regions, vs the 4.8★ lifetime average

Beyond Menu is a food delivery app praised for its ease of use and access to local restaurants, often with lower fees than competitors. However, a notable number of recent users report critical problems with orders not being received by restaurants, inaccurate delivery tracking, and poor customer support when issues arise.

What users like

  • Easy and convenient to use for ordering foodR1R5R10R19
  • Offers access to local restaurants, often with better prices and lower fees than larger delivery appsR12R14R15R29
  • Allows for customization of orders and provides options for pickup or deliveryR28R44R61R71
  • Some users report consistent good service, on-time delivery, and hot foodR7R9R16R22

What users complain about

  • Orders frequently do not transmit to restaurants, leading to cancellations or long delaysR62R74R189R272
  • Delivery tracking is unreliable or non-existent, and orders are often lateR62R63R115R206
  • Account issues, such as being logged out or unable to access past orders, are reportedR27R62
  • Limited restaurant selection in some areas, particularly for non-Asian cuisineR39R261R337R366
  • App can be buggy, with issues like checkout problems or inability to add/manage addressesR271R303R342
  • Customer service is unresponsive or unhelpful when problems occurR331R349R351R357
  • Some users report issues with payment processing, including double-tipping prompts or inability to pay onlineR271R274R331
  • Special instructions for orders are sometimes ignored by restaurants or driversR257

Latest update · v3.24.4

What the developer says changed (the verdict above weighs this against what reviewers report):

We sharpened the knives, cleaned the wok, and rolled out a smoother experience.

Recurring themes

Order Reliability negative
Many recent reviews indicate that orders placed through the app are frequently not received by the restaurant, leading to cancellations, extreme delays, or no food delivery at all. This directly contradicts the developer's vague 'smoother experience' claim.R62R74R189R272
Ease of Use mixed
A large number of users find the app easy to navigate and use for ordering, praising its simplicity and straightforward interface. However, a significant minority report frustrating bugs, such as issues with adding addresses, payment processing, or account access.R1R5R10R27
Delivery & Tracking negative
Many users experience long delivery delays and a lack of functional order tracking within the app. Some report getting text updates that contradict the app or finding their order still waiting at the restaurant after long waits.R62R63R115R206
Restaurant Selection & Pricing positive
Users appreciate that Beyond Menu offers restaurants not found on other major delivery platforms, often with lower prices and fewer hidden fees. However, some areas have a very limited selection, particularly outside of Asian cuisine.R2R12R14R15
Customer Service negative
When problems arise, several users report that customer service is unresponsive or unhelpful, with some being directed back to the restaurant or receiving no resolution for issues like stolen food or double charges.R189R331R349R351

Who it's for

Beyond Menu is for users who prioritize ordering from local, often Asian, restaurants and are looking for potentially lower fees compared to larger delivery services R14R15. It's best for those who don't mind calling the restaurant directly to confirm orders or track delivery, given the app's reported issues R337. It is NOT for users who rely on consistent order tracking, guaranteed delivery, or responsive customer support for issues R63R189R349.

Evidence note: The recent reviews show a significant divergence from the high lifetime rating, with a strong negative sentiment regarding core functionality like order reliability and tracking. While positive reviews praise ease of use, the critical issues are frequent and severe in the recent sample. The developer's notes are generic and do not address the specific issues reported.

Frequently asked

Does Beyond Menu offer discounts or coupons?
Yes, some users report receiving coupons at checkout or being offered discounts, such as 25% off for signing up, though one user noted not receiving a promised discount R2R73R78R146.
Can I track my order with Beyond Menu?
While some users report successful tracking, many recent reviews indicate that the app's tracking feature is unreliable or doesn't connect to their order, leading to uncertainty about delivery status and late deliveries R13R62R63R115.
What kind of restaurants are available on Beyond Menu?
Beyond Menu is frequently used for ordering from local Chinese, Japanese, and other Asian restaurants, with some users noting it offers places not found on other major delivery apps R11R14R21R24.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Easy: Easy to use. Quick. Love it.
  2. [R5] 5/5 · US Super Easy!: I keep returning to this app to order food for the ease and simplicity of ordering. 10/10 recommend!
  3. [R10] 5/5 · US Easy to use: Great food and service 🤙🏽
  4. [R19] 5/5 · US My app: Easy fast love it
  5. [R12] 4/5 · US Good: Easy to use and prices lower than other apps
  6. [R14] 5/5 · US Great food fast: This app has restaurants that are typically not in GrubHub Uber eats or the other food apps. Typically the restaurants are better quality quicker faster I thoroughly enjoy this app.
  7. [R15] 5/5 · US Amazing: Never have any issues with my local shop and it’s way cheaper than the big delivery apps.
  8. [R29] 5/5 · US Great app for ordering from local places: Thanks for allowing us to order at regular menu prices
  9. [R28] 5/5 · US Easy way to order from my favorite Chinese restaurant: I love this app! I can order my food, schedule a delivery or pickup see the menu and you can even leave special instructions. Very convenient!
  10. [R44] 5/5 · US Easy to order: I love using the app to order food for pickup - it is easy and allows me time to get to the store
  11. [R61] 5/5 · US Easy: I like that you can order ahead and pay at the store. Very convenient.
  12. [R71] 5/5 · US Beyond.. Perfectly named: Love using this App. Very simple, user friendly and can custom order. I wish more restaurants changed to this app. My fav is Lucky Panda They are phenomenal.
  13. [R7] 5/5 · US service: Always on time. Food is delicious and the people are friendly.
  14. [R9] 5/5 · US Good eats: Good food, pleasant people
  15. [R16] 5/5 · US JoyWok: Love ordering on easy to use app, makes cooking dinner way easier :-) Food is always hot and ready when I get there.
  16. [R22] 5/5 · US Very easy to use: Never had a problem with order being transmitted to restaurants of choice. Get app!
  17. [R62] 1/5 · US Was forced to get it and now I dislike it even more.: Placed an order and it forced me to sign up to track the delivery status. Whatever, fine. Begrudgingly, I did, but now it doesn’t register I have any placed / current orders… So my account, which I made via a direct link from the page to track my order, doesn’t have the order in which I downloaded the app to track??? There is no option to use
  18. [R74] 1/5 · US Delivery never happened: Horrible. Will never use again.
  19. [R189] 1/5 · US Don’t use this service: Worst service never got my food and took them three hours to cancel the order that was stolen by the driver
  20. [R272] 1/5 · CA Terrible: Don’t trust. I ordered, waited over an hour, heard nothing, then told the restaurant never even received the order. DO NOT USE. UNRELIABLE
  21. [R63] 1/5 · US This app sucks: The food was delivered almost 30 minutes past the scheduled time. The app also never properly connected to my order, so I couldn’t track my order. Horrible experience.
  22. [R115] 1/5 · US App won’t connect to my order: Driver is over 30minutes late from scheduled delivery time. 5 minutes after the scheduled delivery time I got a text saying the driver was on their way with a 15 minutes after drive. Food still not deliver 30 minutes after that. Then the tracking feature won’t connect to the app so I have no status on my food. Absolute waste of my time trying to use this app.
  23. [R206] 1/5 · US What a pain: Absolutely nonsense and my order was an hour late and I could not access the tracking, unneeded download.
  24. [R27] 1/5 · US Busted: I order all time and all of a sudden I don’t have an account? Garbage!
  25. [R39] 5/5 · US Needs Work: Hard to find and add local restaurants based on search ability? or it’s user error? Not Sure
  26. [R261] 1/5 · CA Food: It didn’t show any restaurant’s near me and I could not find the menu
  27. [R337] 3/5 · CA Overall App Use: Pro: Liked the App for ease of use. Like that I can either call restaurant or BeyondMenu (phone# available). Other apps. DEFINITELY do not have this. Con: Not many restaurants for selection (Asian). No delivery time tracking. No order confirmation msg.
  28. [R366] 1/5 · CA Won't show me any restaurants: Totally useless
  29. [R271] 1/5 · CA Not User Friendly: I can’t pay online. I can’t add payment cards. Menu search function is okay, but not user friendly. I don’t like this app and I’m not going to order from any restaurants using it anymore. Too much hassle!
  30. [R303] 1/5 · CA Doesn’t work: Worked once. Now when I go to checkout, it asks me to add address, even though I already have. When I go back and click on my already entered address, it says it doesn’t exist. If I try to re-enter it, it says I have already added that address. Very annoying. Waste of time. I deleted the app last time I had this issue. I reinstalled and it’s still a problem.
  31. [R342] 1/5 · CA Terrible app: Tried to order dinner. Put in our information and what we wanted. Could not place the order. The only button was add to order which then sent me to add address which I had already done. There is no option to order. What a phoney app.
  32. [R331] 1/5 · CA terrible experience: they take your credit card info, which would make you think that they collected payment. so when the driver delivers-he hands you the machine, but enters the app total(where you already tipped and paid fees), adds prompt to tip again!!! why do you need my info if you aren’t going to charge my card? the driver and restaurant refused to refund the extra of his sneaky double dip
  33. [R349] 1/5 · CA Bad customer service.: We placed an order at 4pm and at 5:45pm we called to see where our delivery was as it had been a very long wait. Apparently this app didn’t send through our order and it was never processed. When asked if there was anything the restaurant could do to compensate us for our time they responded by saying they couldn’t do anything because it was the app’s fault - not theirs.
  34. [R351] 1/5 · CA Meh: The app is pretty ugly and doesn’t use screen real estate well. There’s also no mechanism to cancel an order or signify that something is wrong other than a contact form. I ordered dinner from a Chinese restaurant and after 1.5 hours of waiting, I called the restaurant and found the number didn’t work. So I’d prepaid over $60 for dinner that never arrived and then had to scramble to make myse
  35. [R357] 1/5 · CA Not great experience: Delivery person had spilled my food all over the bag and also forgot the drink. Not a great experience. They used a third party pronto pronto to had it delivered. Then I called them but they don’t do anything about it.
  36. [R274] 1/5 · CA Useless app: Difficult not user friendly. Unable to call restaurant directly, only accept cash. Garbage app
  37. [R257] 3/5 · CA Need to read special instructions: We have always ordered from this restaurant and have always loved the food. Hate it when food comes not as requested really spoils the night and the fact that we have worked so hard all day and didn’t want to cook wanted to at least eat what we like. Please read the special instructions
  38. [R2] 5/5 · US Easy to order!: Great deals!
  39. [R73] 5/5 · US Beyond menu: I enjoy using beyond menu to order food. I have only use it for one restaurant, but it’s always easy and they offer coupons at checkout.
  40. [R78] 4/5 · US Good app but needs better coupons.: Good app, features local Chinese, Japanese and asian restaurants but needs better coupons and rewards.
  41. [R146] 2/5 · US Was told I would get 25% off: Was told if I signed up we would get 25% off.. we ordered $100 of Indian food. No discounts
  42. [R13] 5/5 · US Great app!: So easy to order and tracking is great too!
  43. [R11] 5/5 · US Love this app!: My favorite Chinese food China One so easy to order with this app
  44. [R21] 5/5 · US Quick & Easy: Like using Beyond Menu for Fresh Wok delivery!! Wish more restaurants in my area used them.
  45. [R24] 5/5 · US Jiang’s: The Ap works great. Jiang’s food is always delicious

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store