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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Sun Valley Resort

40
User verdict / 100 High confidence Divided

The Sun Valley Resort app offers basic resort information like maps and conditions, but recent updates have led to significant technical issues, inaccurate data, and a loss of previously valued features like run tracking, making it a frustrating experience for many users.

4.7★ lifetime (3,509) Free to download since 2013 by Grand America Hotels & Resorts, LLC updated 1.2 mo ago recent negative 59% 51 reviews across 2 regions
Technical Issues Data Accuracy Missing Features Usability/Design Trail Maps
5★12
4★4
3★5
2★10
1★20
recent reviews across 2 regions, vs the 4.7★ lifetime average

The Sun Valley Resort app aims to provide essential information for visitors, including trail maps and conditions. However, recent updates have introduced numerous problems, such as the app failing to open, inaccurate data for weather and snow, and the removal of popular features like the run tracker, leading to widespread user dissatisfaction.

What users like

  • Provides trail maps and conditionsR28R49R45
  • Helpful for navigating the mountainR27R48
  • Some users find it easy to use and intuitiveR31R48

What users complain about

  • App often fails to open or load on various devices, including recent iPhones and iPadsR7R10R11R17
  • Weather, snow, and trail condition data are frequently inaccurate or not updatedR6R16R18R30
  • Previously available run tracking and personal ski day logging features are missing or brokenR9R12R29R36
  • User interface is not intuitive, making it difficult to find informationR26R24R41
  • Trail maps do not consistently work or display correctlyR35
  • Lacks integration with pass status or personal account informationR33R40
  • Considered basic and uninspiring, acting more as a marketing tool than a useful resourceR1R15R33R34

Latest update · v3.3

What the developer says changed (the verdict above weighs this against what reviewers report):

The Sun Valley app returns this summer with a refreshed design and all the resources you need for your trip such as trail maps, live trail conditions, weather and more.

Recurring themes

Technical Issues negative
Many users report that the app fails to open or load on their devices, especially after recent updates, rendering it unusable. This includes issues on current iPhone and iPad versions.R7R10R11R17
Data Accuracy negative
A significant number of reviews highlight that the app's information, such as snowfall, weather forecasts, and real-time mountain conditions (temperatures, open trails, grooming status), is often inaccurate, outdated, or completely wrong.R6R16R18R30
Missing Features negative
Users frequently lament the removal or malfunction of previously available features, most notably the run tracker, vertical tracker, and the ability to log ski days or find friends on the mountain.R9R12R29R36
Usability/Design negative
The app is described as not user-friendly, complicated, and difficult to navigate, with important information requiring too many clicks or being hard to find. Some users find the design basic and uninspiring.R1R3R24R26
Trail Maps mixed
While some appreciate having the map on their phone, others report issues with trail maps not working, displaying as blank screens, or needing improvement.R35R45R47

Who it's for

This app is for visitors to Sun Valley Resort who primarily need basic access to trail maps and general mountain updates, provided the app functions on their device and they are not reliant on accurate real-time data or advanced features. It is not for users expecting a feature-rich, reliable, or interactive resort app with accurate real-time conditions, run tracking, or personal account integration R1R3R29R33.

Evidence note: The recent reviews skew heavily negative, with a significant number of 1-star ratings. While the lifetime rating is high (4.7/5), the recent sentiment (58.8% negative) indicates a sharp decline in user satisfaction, largely due to technical issues and loss of features following updates. The developer's notes mention a 'refreshed design' and 'all the resources you need,' but recent reviews directly contradict this, reporting app not opening, inaccurate data, and missing features.

Frequently asked

Does the Sun Valley Resort app offer a run tracker or ski day logging?
No, many recent reviews indicate that the run tracker and ski day logging features, which were present in older versions, are either missing or not working in the current app R9R12R29R36.
Is the weather and snow information in the app accurate?
According to recent user reviews, the app's weather, snowfall, and mountain condition data are frequently inaccurate, outdated, or do not reflect real-time conditions R6R16R18R30.
Does the app consistently open and function on iPhones?
Many users report that the app does not consistently open or load on their iPhones, including recent iOS versions like 18.3.2, making it unusable for them R7R10R11R17.

What reviewers actually said

Built only from these 51 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R28] 5/5 · US Great ski app!: One of the best resort apps… thank you… maps, conditions, forecast. Some trails grooming status say last updated 30 days ago… does not seem correct.
  2. [R49] 5/5 · US Great app.: The perfect app for exploring Sun Valley.
  3. [R45] 3/5 · US Good app: Good app. Nice to have the map on your phone. Run tracker is a little off. Never use to be.
  4. [R27] 4/5 · US Helpful But...: App is helpful AND actually works on the mountain. Weather and snow report are very accurate. But, a grooming report accessed from homepage (vs. several clicks away) would be helpful in navigating the mountain. Even cooler would be a grooming report map accessed from the home page.
  5. [R48] 4/5 · US Easy to use: Very intuitive. Easy to navigate app and the tracking feature is very cool.
  6. [R31] 3/5 · US Apps great skiings great: amazing skiing and easy to use app
  7. [R7] 1/5 · US App doesn’t open: Latest version of app won’t open on latest version of iPhone.
  8. [R10] 1/5 · US New app doesn’t open on 18.3.2: So glad to hear you updated the app for the World Cup finals, but it doesn’t matter if you can’t open and use the app. You should test any new app update on a variety of phones and definitely make sure it’s compatible with recent and current versions of iOS. Not a great look Sun Valley!
  9. [R11] 1/5 · US Latest update: Won’t open on IPhone 18.3.2
  10. [R17] 1/5 · US Not loading: App suddenly stopped working. Says it’s out of date but it’s not.
  11. [R6] 1/5 · US Not even trying…: The app never shows the correct snowfall…what a joke
  12. [R16] 1/5 · US Incorrect Weather: Does not show accurate weather information in real time on the mountain.
  13. [R18] 1/5 · US Useless: Did SV forget to hire someone to keep ski and snow conditions updated on this app? Info is never right.
  14. [R30] 5/5 · US Inaccurate Data: This is a useful app but it could be improved with accurate weather information. The temperatures and forecast are generally wrong and to a large “degree”. The temperature data top and bottom rarely shows any relation to reality. I use multiple weather apps and Sun Valley rarely is even close. And the forecast temps are even worse, so often they show temperatures from morning
  15. [R9] 5/5 · US SV Lover: Love all the mountain updates. Do wish the run tracker was still available on the app.
  16. [R12] 4/5 · US Vertical tracker: The app is useful but world benefit from a vertical tracker like most large (and smaller) resorts offer
  17. [R29] 2/5 · US Need ski tracking & with a group of skiers: A world class resort like SV should have a ski tracker and a group skier app like so many other mountains already do. It’s a destination resort which almost always says a group or meeting sone people there. Why not let them find each other on the mountain. This is a big miss on this app.
  18. [R36] 1/5 · US Ski day tracking?: Please update so we can log in and track our ski days virtually such as the Aspen Snowmass app allows.
  19. [R26] 3/5 · US App too complicated: Too complicated and not user-friendly. It’s too hard to find the areas of interest.
  20. [R24] 2/5 · US not easy to navigate: not easy to navigate
  21. [R41] 1/5 · US Please fix: Even this field has invisible tax. Fix the user interface, make the front panel interface customizable to use her preferences. Insert the mount report back on the main page. Went off and checked the top and bottom temperatures
  22. [R35] 2/5 · US Trail maps don’t work: I was hoping to use this app to have the trail map easily accessible and maybe even offline 🤞. Unfortunately, the app prompts me to “download high res version”, it does that and works great, but then 1-2hrs later the trail map never shows up. Only a blank screen. I can see the symbols for the open runs and lifts and search for trails, but only a blank screen. I deleted the
  23. [R33] 1/5 · US Not Up To Par for A #1 Resort: Uninspiring template based app. No integration into pass status and or tracking. No resort integration. Save yourself the trouble and use the website and the website’s mountain report page to get all the mountain info without all the unnecessary clicking.
  24. [R40] 2/5 · US Season pass holder: Agree. It’s clearly got an updated look and has potential but there is no ability to log in and track your personal info such as days on the mountain. When I asked at the lodge why this was so no one seemed to know or really care. One guy said “just ask the guy that checks your ticket at the lift for days skied, etc”. Well that’s a big step backwards. I’m looking forward to thi
  25. [R1] 1/5 · US Sun valley meh: Like everything sun Valley has to offer the app is basic. Designed to appeal to rich skiers and get them to spend more money on overpriced amenities. I’ve skied and boarded here for over 50 years and the only thing that saves the mountain is they can’t bulldoze all the steepness out.
  26. [R15] 1/5 · US Marketing app: This app is not very helpful. It does not provide much information about the mountain, conditions, parking, opening times, real lodge details. Lots of links to the Sun Vally resort marketing website
  27. [R34] 1/5 · US Not Sun Valley Quality: Take this down until it can be Sun Valley 5 star quality.
  28. [R3] 2/5 · US Needs a ton of work: This app could be so much more creative and useful! As locals, we tried to use for mountain and area information, but it simply needs a new beginning and fresh look.
  29. [R47] 3/5 · US Good app.: It is a good app. Some of the features don't work though and that can be frustrating. The run tracker's speed mapper is broken, and the profile has no meaning. All it does is just sit there and require you to make an account for no reason. The map also needs work, maybe adding the interactive map from the website in and then quit using google maps might help. I think that it needs work,

Synthesized from 51 recent App Store reviews · updated July 2026 · View on the App Store