Kisi

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R29] 1/5 · US Price Gouging: Price gouging at its finest. 900% increase without notice after 1 year!! Great at first. Then a year later will raise their prices tremendously, unethical and unacceptable! Learned from my vendor about the change in price, not even from Kisi. Actively looking at different door access companies. Kisi, do not respond with, “contact support”. Respond when you can actually make this r
2. [R53] 1/5 · US Beware! Scam Artists: I would give ZERO if possible. 700% price increase without warning and no way to contact the company other than email. If you email to get clarification, the response time is days. When I asked for a new contract, the offer was sent immediately and they requested immediate agreement. When I submitted the request for cancellation, I waited for two days, which bought them the w
3. [R57] 1/5 · US Not Gym Friendly: We purchased a 3 year license for the Kisi software and just 1 year in, Kisi began charging us additional monthly charges simply for being a fitness facility. We do not operate any differently than any other type of facility. This was simply a cash grab and they branded it as a new “Kisifit” platform that doesn’t offer anything we don’t already use
4. [R24] 1/5 · US Awful company: It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. I had a horrible experience with Kisi. We used Kisi for 3 years
5. [R48] 1/5 · US Choosing Kisi will cost you THOUSANDS for a product that DOESN’T WORK: We are only using Kisi for our coworking space because it was 1 of 2 options for our Optix coworking software. My final email to Kisi: I'm reaching out to discuss the cost of the Kisi Pro Licence. Our initial quote outlined a $299.00 yearly licence fee. This is the first time I am learning that it is $299 per door. We initial
6. [R76] 1/5 · US Terrible for business owners.: The hardware is very expensive and mediocre at best. The system shuts down randomly about once a week for no apparent reason. The customer service is absolutely worthless. When we called customer service to address our system malfunction every question was answered with “I don’t know” and eventually the representative just suggested that we hire an electrician to com
7. [R3] 5/5 · US Love It: Easy in access and not a whole lot of people here around noon which is great 1,000/10
8. [R5] 5/5 · US RB: Works great!
9. [R9] 5/5 · US Westerly car club: Works great
10. [R14] 5/5 · US Great digital key: It does what it's supposed to do, gets me into my gym. What more can I say?
11. [R36] 3/5 · US Good theory. Little glitches: Like the flexibility of Kisi (iPhone, Apple Watch) but it does not always work on my watch alone. Hope this can get fixed. Thanks!
12. [R88] 4/5 · US Apple Watch?: If ever there was a use case for an Apple Watch it is opening doors. Please make an Apple Watch app. It works well as is but I have forgotten my phone before. Never my watch.
13. [R95] 5/5 · US Apple Watch and phone versions work well!: Support pages helped fix problem after new app version kept crashing… just reinstall. The watch version works well for me, probably the watch app that I use most on my own watch.
14. [R128] 3/5 · US Good. Needs Watch app.: Thanks!
15. [R23] 5/5 · US Love it: Absolutely love the membership after hrs option. Beds are great and the cleanliness is exceptional.
16. [R39] 5/5 · US Superb Kisi: Idea perfect helps a lot for handicap people and disabled thanks 3iso much
17. [R2] 2/5 · US CrossFit: I’m a member of my CF and I only go to open gym due to my schedule. We can use Kisi to let us inside. Kisi is very glitchy and not reliable. I have been notified by the app countless times now to contact my Coach due to it logging me out (I didn’t do it) from the app. It worked like wonders at first now it’s just so annoying. My CF had no control over this app. This app needs an update
18. [R7] 2/5 · US I see what they are trying to do but…: Kisi wants to protect. Like the system leans toward security. But the malfunction of the hardware and software. Literally everyday something is wrong with Kisi. Kisi is my Dinkleburg. ✊🏾✊🏾✊🏾Hate it because it’s always a problem. But man, if it worked it would be awesome.
19. [R10] 1/5 · US Like a key fob… but worse!: This app works 9/10 times, which might not seem bad until you realize that means you can’t open a door you need to use ~10% of the time. Meanwhile every key fob I’ve ever used has worked 100% of the time I’m sure it’s not all Kisi’s fault. Bluetooth is so finicky as a technology no matter the device or software trying to use it. That doesn’t change the fact that it’s a
20. [R11] 1/5 · US Variable: Work sometimes, other days it doesn’t
21. [R12] 1/5 · US Forces always allow location: There’s no reason Kisi MUST always have access to my location. And yet it would not allow me to login and get into my building without setting to Always. When I changed it after to While Using, it indicates “Some REQUIRED permissions are missing”. Not true at all. I’m a big boy. Tell me what it affects and let me choose. But don’t force me into what you wa
22. [R22] 3/5 · US Permission mad: It says permissions are required to monitor your location at all times, etc. But it works regardless, just shows your this banner at the top of the screen. Suspicious!
23. [R31] 1/5 · US Creepy: I’m sorry, but share my location at all times with this shady company just to unlock a door? Absolutely not. Also: Why are you pausing my audio when I ooen your app? In what world does an electonic key app need my speakers? I am considering quitting the gym that forces me to use this creepy app.
24. [R65] 3/5 · US More permissions required to Use: I had enabled location sharing ‘While using the App’ and I could not get the app to work unless I allowed access all the time. Next, the app doesn’t support NFC fully or it isn’t being detected on my phone. When I am near a location that needs the app to access, my wallet opens up. Not the app. Even if I have the app open and I’m at the device that needs to be unl
25. [R8] 2/5 · US Glitchy: Sometimes the app keeps you from being able to exit the establishment because it can’t register the location of your phone close enough to the outside lock. When entering, your phone needs to be held tight up against the device on the door for it to grant you access. Additionally, every single time I use it to unlock the door it triggers my apple wallet, as if I’m trying to pay for someth
26. [R17] 1/5 · US DO NOT USE: This system is so bad that I took time out of my day to come write a review about just how bad it is. As other reviewers have stated most of the time it pulls up your Apple Pay and will not access the system about 75% of the time the system doesn’t recognize your login and you have to open the app and about 75% of the time that you open the app it won’t open the door for you anyway. Yo
27. [R25] 3/5 · US It’s okay: I wish the app would unlock the doors by holding my phone close to the door reader instead of having to click on the door button then have the door unlock. Also, when I click on the door button, my phone wallet opens sometimes instead. But it works, so I won’t complain too much.
28. [R35] 2/5 · US Mounted devices at doors: The mounted devices at doors only work some of the time. In some cases, I can use my hand or my phone, but sometimes it opens my Apple wallet and doesn’t allow the door to unlock. About half the time I have to use my phone, open the app go to my location and use the phone to unlock the door. It seems like Kisi needs to work on functioning devices that consistently operate
29. [R63] 2/5 · US No good since recent update: Ever since the upgrade no longer works on the Apple Watch and will not download on my Apple Watch. It continues to spin as if it’s trying to download, but will not do. It works on my iPhone, but it’s no longer useful on my Apple Watch.
30. [R75] 2/5 · US Apple Watch: Doesn’t work with Apple Watch. It says I’m not logged in on phone when I go to check I am I’ve deleted and downloaded the app multiple times yet nothing works.
31. [R78] 2/5 · US Works inconsistently. Greedy for permissions.: I’m a member at a coworking space that uses Kisi at its one solitary entry door. When Kisi works, it’s nice, but far too frequently it fails. Sometimes I’m standing at the door but the app tells me I’m not close enough. Sometimes the app says the door has unlocked, and the reader pad light turns green, but the door latch remains locked. When I’m in a