Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Monica AI

55
User verdict / 100 High confidence Divided

Monica AI is praised by many users as a comprehensive AI assistant that consolidates various models and tools, but recent reviews highlight significant issues with buggy features, subscription problems, and unresponsive customer support.

4.7★ lifetime (6,598) Free + in-app purchases since 2023 by BUTTERFLY EFFECT PTE. LTD. updated 1.3 mo ago recent negative 37% 120 reviews across 4 regions
Subscription & Billing Broken Features Customer Support Performance & UI All-in-One Value AI Quality & Accuracy
5★78
4★9
3★10
2★7
1★49
recent reviews across 4 regions, vs the 4.7★ lifetime average

Monica AI is an application designed to aggregate multiple AI models and tools for productivity and creativity, offering features like chat, image, video, and podcast creation. While many long-term users appreciate its all-in-one functionality and ease of use, recent feedback indicates a decline in performance, with numerous reports of broken features, billing discrepancies, and poor customer service.

What users like

  • Offers a comprehensive all-in-one platform for various AI models and tools, including chat, image, video, and podcast creation.R1R10R25R29
  • Many users find it easy to use and integrate across devices like iPhone, Mac, and PC, with good user profile memory.R6R10R45R64
  • Provides access to cutting-edge AI models and is considered a good value by some for its wide range of features.R25R29R48R70

What users complain about

  • Numerous features, including video summary, image upload, and specific AI models (Wan 2.1, Hailuo), are reported as not working or buggy.R5R14R27R58
  • Users experience significant billing and subscription issues, including unexpected charges, difficulty canceling, and credits disappearing after subscription ends.R9R18R17R54
  • Customer support is frequently described as unresponsive, unhelpful, or slow, often providing generic replies.R17R31R71R78
  • The app is reported to be slow, prone to crashes, and has poor UI/performance, especially on iPad and with external keyboards.R32R35R53R63
  • Some users report that the AI models are not as effective as advertised, lack context memory, or provide inaccurate responses, leading to wasted credits.R4R5R13R19

Latest update · v5.13.6

What the developer says changed (the verdict above weighs this against what reviewers report):

Fixed some known issues

Recurring themes

Broken Features negative
Many users report that advertised features such as video summarization, image upload, and certain AI models (Wan 2.1, Hailuo) are not working or are buggy, leading to frustration and wasted credits. Some also note issues with text copying on Mac and general app instability.R2R5R14R27
Subscription & Billing negative
A significant number of reviews highlight problems with subscriptions, including difficulty canceling, unexpected charges, deceptive 'unlimited' plans with query limits, and credits disappearing upon subscription termination. Users also report being charged at the start of a 'free trial'.R9R18R17R54
Customer Support negative
Reviewers consistently describe customer support as unresponsive, unhelpful, or slow. Many report sending multiple requests without receiving a meaningful response or resolution for their issues, especially regarding billing problems.R17R31R71R78
Performance & UI negative
The app is criticized for being slow, crashing frequently, and having a cluttered or confusing user interface. Specific issues include poor responsiveness, lack of ProMotion support, and usability problems on iPad with external keyboards.R32R35R53R63
AI Quality & Accuracy mixed
While some users praise the AI's capabilities and ability to provide good information, others find it less effective than competitors like ChatGPT, noting issues with hallucinations, poor context adaptation, and outdated models. The podcast creator's text-to-speech feature is specifically mentioned for errors.R4R5R13R19
All-in-One Value positive
Many positive reviews highlight Monica AI's strength as a comprehensive platform that integrates various AI models and tools, making it a convenient 'one-stop shop' for productivity, research, and creative tasks.R1R10R25R29

Who it's for

Monica AI is for users who need an aggregated AI tool for various tasks like business assistance, research, and creative content generation, especially if they value having multiple AI models in one place R1R10R25. It is not for users who prioritize stable performance, reliable customer support, or accurate billing, as many recent reviews indicate significant issues in these areas R9R32.

Evidence note: The recent reviews skew significantly negative (0.366 recent-negative), which contrasts sharply with the lifetime rating of 4.7. This indicates a recent decline in user satisfaction, possibly due to new bugs, changes in subscription practices, or reduced customer support effectiveness. The developer's notes of 'Fixed some known issues' directly contradict the widespread reports of new and ongoing bugs and performance problems.

Frequently asked

Does Monica AI offer image and video creation?
Monica AI advertises image and video creation features, and some users confirm its capability for podcast creation, but many recent reviews report that image upload, video models (like Wan 2.1 and Hailuo), and video summarization features are not working properly R27R29R58R67.
Are there issues with Monica AI's subscription and billing?
Yes, numerous users report significant issues with subscriptions and billing, including being charged at the start of a 'free trial', difficulty canceling subscriptions, unexpected charges, and 'unlimited' plans having query limits R9R18R54R57.
How is Monica AI's customer support?
Customer support for Monica AI is widely criticized in recent reviews for being unresponsive, unhelpful, and slow, with users reporting that their messages about payment issues or broken features often go unanswered or receive generic replies R17R31R71R78.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US The perfect assistant: Monica has everything I need to help with my business.
  2. [R10] 5/5 · US Works well and is good ROI: As far as a general consumer tool for accessing and using AI for research and assistance tasks, Monica works really well. I have it on iPhone as well as integrated into my desktop and Chrome browsers on my Mac and PC. I can easily start a chat on one device and continue on another. Monica also maintains user profile memory so its responses include some context about my
  3. [R25] 5/5 · US best model/tool aggregator for new ai users: easily the best AI model and tool aggregator platform that provides everyday users, from novices to professionals, access to a broad variety of useful and effective productivity and creativity tools/features and relatively affordable access, with decent usage limits, to the most cutting-edge frontier ai models. despite some shortcomings of app versions,
  4. [R29] 3/5 · US Well, worth the money: This product is well worth the money if you are using large language models, especially but it has video image and podcast creation. The podcast creator is quite good but they need to fix the TTS because it turns any text into mark down first with*and hashtags and the speakers actually say the word "oh that is*a bold text*and continue to speak"... well it means I have to th
  5. [R6] 5/5 · US The platform: Really is easy use. Friendly comfortable.
  6. [R45] 4/5 · US Couldn’t find anything I couldn’t work on: I’m amazed how this has integrated a different browsers and phones and has made life a little easier for me and my company and saves me time and money
  7. [R64] 5/5 · US Great: Truly is a great product. I’ve been going through the different features and benefits that it offers, and I have not found a single browser extension. Based assistant that includes an application. The benefits of the actual application are amazing. The only point that I have that I say could be worked on and I’m not even sure how would be to have all of the same features available on a Wind
  8. [R48] 5/5 · US Honestly top notch: What better deal can you get?!? Bot creation as well! You get basically access to ALL of the latest AI on the market. I wish I knew more about the company to make sure my dollars are supporting a moral business.
  9. [R70] 5/5 · US Quality Product & Development Team: Absolutely fantastic product -, useful additions , easy to use and integrate. Pleased with the growth of this company. Wish they would have allowed early adopters more loyalty value and or better incentive system for sharing. Some ai agent development would be nice to . But still very pleased with cost vs value . 🙏🤌👌🌶️
  10. [R5] 1/5 · US Not working: Not working properly, and waste credits doing wrong things.
  11. [R14] 5/5 · US The Safari extension is not working: The Safari extension is not working. Clicking on this page doesn't summarize the webpage. Hopefully, the author will fix the Safari extension's functionality.
  12. [R27] 1/5 · US Description doesn’t tell full truth: Says you can create images but you can’t
  13. [R58] 1/5 · US Used to be great: Can’t upload images anymore. I know that sounds like a minor thing, but I use this for ideas and design, so I kinda need to, and they removed the feature? Idk why, ChatGPT does it for free. Genuinely disappointed because I’ve had Monica pro for over a year now. Like I said, used to be great
  14. [R9] 1/5 · US Scammers: Cant cancel subscription once you are in had to cancel my card
  15. [R18] 5/5 · US A bit of a scam 😭: So I bought the pro but it dosent let me use any the models I checked and it said I had to buy it again I tapped it and it said I already had a subscription please help?
  16. [R17] 1/5 · US Billing Problems: Nobody replied to my messages about problems with payment. Mistakenly my money ended up at the API platform instead of the annual subscription ( just silence and no refunds for almost second week )
  17. [R54] 1/5 · US Removing credits: I paid the weekly fee just for the credits. Ended up canceling bc I wasn’t able to use all the credits I was getting. I had over 2000 credits that I saved up and figured that would last me a while. As soon as my subscription ended, all of the credits that I paid for got taken away as well. It was a complete waste of money.
  18. [R31] 2/5 · US No Updates: You may want to give this one a pass these days. This app hasn’t been updated in over six months, including well into the iOS 26 upgrade. They aren’t adding new models quickly anymore. You’ll find old models in the coding plugin and everywhere else. Worst of all, support replies read like it’s just an LLM replying to you, except it takes weeks for them to respond to the simplest of m
  19. [R71] 1/5 · US Disappointing Experience with Monica: Unreasonable Subscription Model and Poor Customer Servic: I recently tried out Monica, a software that I initially thought was excellent. However, my experience quickly turned sour when I discovered that the subscription fee was $4.9 per week, which I found to be unreasonable and not clearly stated. I unknowingly subscribed for two weeks, totaling $10, before
  20. [R78] 1/5 · US Be Cautious, Feels Like a Scam and very bad customer support: I reached out to customer support twice to explain the situation and request a refund. Both times, I was met with dismissive responses, simply pointing me to their refund policy. They made no effort to understand my situation or offer any solution, repeatedly telling me, “We’re unable to assist with a refund in this case,” without prov
  21. [R32] 1/5 · US Crashes with any prompt: Waste of money. Doesn’t work. Save your dough. I’d upload the screenshot of the 1012 error if I could.
  22. [R35] 1/5 · US Horrible experience in iPad: The use of the podcast feature is HORRIBLE for iPad users
  23. [R53] 1/5 · US Slow it wayyy down….: I dont know what most folks use AI like this for, but for me its all about research and development, and to bounce ideas back and forth with. And this app has the fullest potential to be a leading app with the many Models available. But it is absolutely and completely useless to anyone who is attempting anything serious or important in its current form. Some very good models,
  24. [R63] 1/5 · US POOR UI/ PERFORMANCE: 1. Initial Impressions: From the outset, Monica AI promised a seamless and intuitive user interface, but it quickly became apparent that this was not the case. The design is cluttered and confusing, making navigation a frustrating experience.2.Lack of Functionality: Many of the features advertised seem either incomplete or non-functional. Basic tasks require multiple steps, a
  25. [R4] 1/5 · US Not the best…: I hate wasting my money when AI has hallucinations on getting it right and there goes my money. I’m not using this app again.
  26. [R13] 1/5 · US Not impressed: This model doesn’t adapt to user prompts as well at ChatGPT. Wouldn’t recommend waisting your money. The compare other AI models “feature” isn’t based off of realtime data from those other models. It’s just based on what it thinks it knows about how those models may respond to your prompt.
  27. [R19] 1/5 · US I bought the highest tier membership, but the context is severely truncated. It's extremely not worth it. · translated
  28. [R2] 3/5 · US Text copying: On a MacBook, you cannot copy text by simply selecting it if the application is downloaded. · translated
  29. [R67] 1/5 · US Useless: Doesn’t work at all, shows that the video summary is done, when you press on open it just disappears and you get nothing, loosing my time, don’t recommend to pay it.
  30. [R57] 2/5 · US deceptive unlimited plan: while the app meets my expectations in terms of bot creation and features, the unlimited plan is deceptive. i buy it monthly because the pricing is preferable to other services, but occasionally i will get a “Sorry, you have used up your 1600 unlimited premium queries for this month. To prevent resource abuse, subsequent queries will be limited to 100 per day until automa

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store