Noom Weight Loss
Noom's weight loss program is praised for its psychological approach and effectiveness, but recent app updates have introduced significant performance issues, frustrating animations, and unreliable features, leading to a decline in user experience.
Noom is a popular weight loss app known for its psychological approach to healthy habits and effective results for many users. However, recent updates have led to widespread complaints about the app's performance, including slow loading times, frequent crashes, and intrusive 'gamified' animations, alongside issues with customer service and subscription management.
What users like
What users complain about
- App is frequently slow to load, crashes, or freezes, especially after updatesR18R22R24R25
- Recent updates introduced unwanted and unskippable 'gamified' animations and features like 'seeds', making the app feel cluttered and slowR13R14R23R25
- Food tracking database has issues with accuracy, duplication, missing items, and inconvenient user interfaceR17R21R27R37
- Difficulty canceling subscriptions and reports of fraudulent or incorrect chargesR2R4R15R64
- Poor or unresponsive customer service, especially for medication programs and technical issuesR2R19R20R29
- Increased focus on promoting GLP-1 medications, sometimes feeling like a 'money grab' or pushyR16R41R59R62
- Lack of essential tracking features like fiber, and issues with data syncing or transferR1R37R49R74
Latest update · v14.24.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Bug fixes and improvements.
Recurring themes
Who it's for
Noom is for individuals looking for a structured program that emphasizes the psychological aspects of weight loss and habit change R7. It can be effective for those who appreciate daily lessons, food tracking, and community support R10R35. It may also appeal to users considering GLP-1 medication as part of their weight loss journey, provided they are aware of the associated customer service and billing concerns R33R34R35.
Evidence note: The recent reviews skew heavily negative regarding app performance and customer service, which contrasts with the high lifetime rating. This indicates a significant negative trajectory in user experience, likely due to recent updates. While the core program's effectiveness is still praised, the app's functionality is a major current drawback.
Frequently asked
Is Noom still effective for weight loss?
Are there issues with the Noom app's performance?
Is it difficult to cancel a Noom subscription?
Does Noom offer support for GLP-1 medications?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Best weight loss app: I was very skeptical, but my friend was enjoying Noom, so I decided to do a free trial. I am actually consistent with tracking my calories with Noom and the weight is just starting to fall off. It’s not perfect, but it is excellent.
- [R7] Helping me make better choices: I always thought I ate healthy…organic, non GMO, mostly lean protein, lots of veggies and fresh fruit. OK, so I have a couple of indulgences: chips and a sweet tooth. But I couldn’t lose weight even by moderating my indulgences. Noom has taught me that my eating wasn’t nearly as healthy as I thought. By following their cues and using the food color guide, I’m making
- [R10] It works !: I love this comprehensive way to track your weight progress and get healthy! It teaches you a lifestyle change and encourages motivation/ discipline. Very rewarding!
- [R31] NOOM has saved me!: In 2024 I join NOOM for the second time. I was in such pain from bone on bone in my hip joint & my doctor wouldn’t do hip replacement until I got my BMI down. I was adamant about getting my weight down so I could have my surgery. And NOOM really helped me to be able to do that. I am so grateful that I have NOOM to help me. I got my hip replacement in the beginning of 2025. I’m
- [R12] Noom food tracking: I cannot believe how easy it is to log your meals. Take a pic, scan a bar code, verify all is good and poof done!!! Truly AMAZING!!
- [R69] Works: Excellent platform - it truly works and I’ve achieved results I was looking for. Now I’m in the habit of logging meals, and doesn’t feel like a huge burden. Highly recommend.
- [R121] Good support: The app Is good at tracking food. I like you can take a picture of a meal and it guesses portions and ingredients. You can save frequently used meals. It has recipes and a lot of psychological support. The app does crash a lot and it froze me out for missing putting in a meal one day. I had to re download app 3 times now. I will not renew .
- [R11] Support: Best support since the WW days, sitting in a church hall with neighbors about recipe substitutions and plateau busting.
- [R33] Noom Meds: I had gained 20lbs slowly over several years. I tried many times to loose and often could loose 5-10lbs or so only for it to return. In comes Noom meds. Not a miracle- a lot of hard work and learning but have been down 15lbs over 4.5 months! Highly recommend for those who want to put in time. Noom will support every step of the way!
- [R34] Usually great: The app is usually wonderful, dr and guide-person are super supportive, meds work great. Only problem I tend to have is that the app like, doesn’t want to load right from time to time. It gets very annoying when I’m trying to get ready for bed and the app won’t load right 3, 4, 5 times in a row. Seriously though, it’s inexpensive compared to other companies, the semaglutide is real
- [R35] A Complete Health Package: This is a complete Weight Loss / GLP-1 health package. It not only addresses your physical health, but your behavioral health. This dual action approach had set me up for success. I love having access to tracking my food/macros, conversing with the Noom Community, being able to message my coach or doctor all in one place.
- [R18] Latest update buggy,: erases recorded data every evening, water that had been manually recorded and steps, both day’s auto goal and steps completed uploaded from Fitbit. health tab will no longer connect even after multiple reboots.
- [R22] Program great - app awful: The program and mindset is fantastic but the app is terrible. It takes forever for it to actually load. You have to sit there and watch a box spin aground for minutes on end. I’m currently going on 11 minutes waiting for it to load.
- [R24] Extremely slow: Too slow that I’m unable to load the app
- [R25] Stop with the stupid animations!: The animations and “enhancements” are terrible and make the app so slow it’s unusable…
- [R13] Terrible design, annoying daily usage: Out of all the apps on my phone this is the one I hate using the most. It is slow to load, there is no customization of the order of the dashboard screen. It is tediously slow to log a meal. There is no shortcut from the desktop to log a meal. They have tried to gamify it and have you submit seeds at night, which is totally pointless and requires unnecessary
- [R14] Annoying animations!: I used to like Noom to help me track calories. But the last update brought Duolingo-like animations that get in the way and slow me down. I have to wait for them to end before I can continue doing whatever I was trying to do. Please remove them or at least make them optional.
- [R23] Longtime Subscriber: I have been using Noom daily for quite some time. I feel it offers excellent guidance and tracking ability for everything that I eat. I do feel that the latest incarnations are way over complicated and built too much to look like a game. I’m really not interested in animations and seeds or banking anything, I’m just interested in logging my food and keeping up on my hydration,
- [R17] Not so good weight loss tracking system: I got this using the upgraded app and finally decided to continue with the no paying option- terrible!!! You can’t track your exercises. To enter any item you have to go through multiple screens and hit done like three times- just not user friendly. Also, if you have a meal on repeat, unless you make it into a saved meal, you can’t just repeat the lunch fro
- [R21] Food search broken.: I don’t know what you’ve done recently but the food search is nearly unusable. It used to know what things I typically ate for certain meals and would display those first. Now I get tons of items I never eat displayed along with multiple listings of meals I’ve created; the same meal may appear 5-10 times. I need a new app.
- [R27] Awful meal tracking: I have used other meal tracking apps and by far this is the worst tracker ever!
- [R37] Not so innovative anymore: The psychology is good but the biggest place where Noom is failing its paid subscribers is there is no fiber tracking. In 2026 when fiber & protein are what we are being told is most important, we can’t track both with a $200 subscription? When so many of us are on GLP-1s?Customer service just blows me off on if/when Fiber will will be available. The food tracking d
- [R2] Scam!!!: This is a scam! I cannot possibly believe that the positive reviews here are real! They will not allow you to cancel. They will continue to charge you. The user support function does not work. They will not respond to my correspondence through any other means. I may have to take legal action
- [R4] Deceptive when trying to cancel: Got an email after they automatically renewed my subscription basically saying if I cancelled the day before I got the email I wouldn’t have to pay the following year’s subscription, that’s a scummy business practice. I tried to cancel prior but it was saying my password was invalid and I never got a link to reset the password when requested, almost like they were
- [R15] Charges for cancelled subscription: I cancelled my trial subscription within the allotted time and was still charged over $100. Stay away from this company!
- [R64] Fraudulent charges over $300: I signed up to be charged weekly, and was charged over $300 for the entire year. Also the app wasn’t working and I complained about receiving articles. Other reviewer also report that the app hasn’t worked this year.
- [R19] Awful customer service: Given that this medication is so powerful, it is their responsibility to have even basic customer service to support clients. They do not. Prepare for your account to get mishandled over and over again. Loved the app, their call center and long delays in response to serious issues is horrific.
- [R20] Avoid this Program: My onboarding experience with Noom’s medical weight loss program has been incredibly disappointing. I enrolled hoping to receive an oral weight loss medication, but the prescribing provider mistakenly prescribed an injectable medication instead. I immediately reached out to have the error corrected, but it’s now been over two weeks, and I still haven’t heard back from the docto
- [R29] No flexibility in changing medication: I had filled out my intake paperwork listing Ozempic as a med that I could not take. That is still what I was subscribed. Even though I caught it in a matter of minutes, they wouldn't cancel it so I paid for my first shipment while contacting them to cancel so I could try the Trizepatide. It was told they wouldn't cancel cancel so I could rejoin for the other
- [R16] Dangerous quackery: I used to really like Noom and previously lose weight with it. But when I logged on last night it had me do a face scan which it claimed could give me data on all kinds of stuff from stroke risk to triglyceride levels and that these results were clinically backed. This is a massive overstatement of tech that's basically been shown to be able to take heart rate pretty well and t
- [R41] Pro big pharm: I didn’t even get signed in fully before you people shoved GLP ones down my throat. And then have the audacity to charge nearly $300 for your program? You do realize GLP ones do what your program will do, right? People use it to lose weight quickly. Your system is not designed to help people lose weight without drug drugs.
- [R59] GLP money grab: Asked about 3-5 questions to determine I need a monthly subscription of GLP. No goal setting or meal planning - just medication straight out of the gate. Did not ask if I was postpartum or nursing. Total money grab and absolute waste of time. Go to a doctor for meds always.
- [R62] Don’t do their glp 1 bait and switch: I signed up for their glp 1 program it stayed after 150 a month trial it would be 250 for 3 months of medication and clarified as well and then when I check what my charge is going to be I see 747 dollars screw this place
- [R1] What happened?: I used to use Noom pretty regularly. I got frustrated because one day when I clicked on the app, it made me log back in and provide all my biometrics again. That happened twice and after the second time, I didn’t have the time to complete all the specifics anymore, so I stopped using the app. I use the free version because I couldn’t afford the subscription. After several months,
- [R49] Linking: I am trying to link phone and iPad nooms. Can’t figure out to get food connected up
- [R74] Well rounded support: I appreciate the week rounded care and support from the app. I definitely am motivated to make better choices for myself and the accountability tools are very helpful. I do like to track daily fiber intake but the nutrition tracker doesn’t do that. Overall I say this is one of the best supports I’ve had with my GLP-1 journey.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store