The Boston Globe
The Boston Globe app provides strong local and national journalism, but is plagued by persistent technical issues, particularly with login authentication, navigation, and broken features like games and search, leading to a frustrating user experience for many subscribers.
The Boston Globe app offers quality journalism, with users praising its local and national coverage. However, recent reviews highlight significant technical problems, including frequent login issues, poor navigation, and non-functional features like games and search, which detract from the overall experience.
What users like
What users complain about
- Users frequently encounter login and authentication issues, often requiring multiple sign-ins or preventing access to articlesR3R6R8R13
- Games and puzzles are often broken or unusable, with progress not savingR12R22R35R60
- Navigation is clunky and frustrating, with issues like articles refreshing to the top, difficulty returning to the home screen, and articles opening in an in-app browserR4R8R32R33
- The search function is poor or non-functional, making it difficult to find specific articles or writersR17R21R49R64
- Frequent and intrusive ads disrupt the reading experience, sometimes making articles unreadable or leading to accidental clicksR27R50R83R85
- The app drains battery quickly and has accessibility issues like unlabeled buttons and linksR84R115
- Some users report the e-paper format is not optimized for tablets, with small font sizes and poor page fittingR29R31R72R73
- Customer service is unhelpful or rude when addressing technical issues or subscription problemsR13R44R58
- Lacks features available in other news apps, such as gifting articles, video journalism, or easy subscription managementR24R50R89R91
Latest update · v5.0.9
What the developer says changed (the verdict above weighs this against what reviewers report):
Bug fixes and performance improvements
Recurring themes
Who it's for
This app is for individuals who prioritize strong local and national news coverage from The Boston Globe and are willing to tolerate significant technical frustrations, including frequent login issues, poor navigation, and broken features like games and search R11R13R35R49. It is not for users who expect a smooth, bug-free digital reading experience comparable to other major news apps R11.
Evidence note: The recent reviews skew heavily negative, particularly regarding technical issues. While there are positive comments about the journalism, the volume and consistency of complaints about login problems, app functionality, and broken games suggest these are widespread and significant issues. The lifetime rating of 4.6 suggests a more positive historical sentiment, indicating a recent decline in user satisfaction.
Frequently asked
Does The Boston Globe app have persistent login issues?
Are the games and puzzles functional in The Boston Globe app?
Is the navigation user-friendly in The Boston Globe app?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] Bucket list trip: Back to visit Beantown after 60 years. Still love the town AND the Globe. Keep up the good work.
- [R5] Boston Globe: Very well done publication
- [R9] Online: I love reading the Globe online and in the daily newspaper. Having both options is awesome. Such a great newspaper.
- [R16] Professional Journalism: Concise, unbiased reporting of national & world events. A pleasurable reading experience.
- [R25] Digital: I can count on the Globe for the facts very early in the morning. Digital on the iPad or phone is so convienent.Really don’t need the paper version of the Sunday Globe in my driveway, but I understand that advertisers insist on it.
- [R54] Love The Boston Globe and app: Reading the Globe has been a daily habit of mine for over 2 years now and counting because I look forward to it each day. Excellent reporting and writing and I’m up to speed locally and globally.
- [R120] From Texas: Exquisite. From the quality of writing to the functionality of the app and the view of the daily paper. With a wide spectrum of stories and topics, this little Texan is gaining insight into east coast happenings and culture. I also received an incredible deal for being a new member. Loud applause for this paper. I love the app and The Boston Globe.
- [R28] New update: Wow, love it after the new update first thing I read every day on my tablet is the Globe so easy to use love it
- [R41] Use friendly: Very thorough
- [R75] Progress: Globe finally has a decent app!
- [R82] It works!: Easy to use.
- [R3] doesn’t work: Your $1 for six months subscription doesn’t work. Signed up on May 10, now can’t get in.
- [R6] App doesn’t authenticate: Title says it all
- [R8] No Thought to UX: It refreshes and exits articles if you put the phone down for a second. Tons of articles just load the web version that then pops up a subscription pop up that you need to manually log in every time.
- [R13] Terrible app experience: I’m consistently unable to get into article articles and the customer service associated with this is awful. I’ve called and they were so rude and unwilling to refund the charges. I didn’t even know we’re being charged to me. Don’t download this app.
- [R12] Games no longer work: The games no longer work after the latest update. I’ve given it months to see if they would resolve this and sadly they have not. Doing the crossword was my peace each evening. Very unfortunate.
- [R22] Globe app review: The functionality of the news section of the app is pretty good and intuitive. If you are interested in playing the crossword or other typical newspaper games do not bother, that section of the app is wildly out of date and almost unusable.
- [R35] Must we sign in 80 times a day?: I am a Sunday paper subscriber. Every time I want to view the news online I have to sign in-multiple time a day. Plus I get errors on puzzles and haven’t played one on app yet (at least a month). This is my worst app review
- [R60] Fix Games: I guess this is minor considering that the Globe is a newspaper. But your games seem to have gotten broken in a recent update, and progress is no longer saved if you walk away for 5 minutes. When you return the game is back to “brand new” and you can not resume where you left off. Similarly, the app no longer keeps track of games you have completed. I liked it better before, when those
- [R4] Format: I liked the old format much better. It was easier to get around the paper!
- [R32] Significant issues with app navigation and remembering login: I’m logged into the app. If I open an article and scroll down, under the expanded comments, there’s a link that says “please login to comment.” I tap the link, it will either open my phone’s default web browser view of the Globe, (often to a different article) or will open in a mini-mobile web view. This is WITHOUT launching the web br
- [R33] Needs to stop directing to internal browser: Some articles like (live updates) try to open in a browser instead of an app and then force you to login again. That’s really poor design for a news app that we have to pay for to begin with.
- [R17] Search function needs more prominence: I read the hard copy BG and only use the app to share articles with others. I want the search function obvious on the Home Screen. I’m tech literate so this is not a Luddite complaint.
- [R21] Weak Online Service, Y done this service have the worst “search” feature.: Giacomozzi
- [R49] Searching is a MESS: I’ve been a (newspaper and now digital) customer for decades. It’s ridiculous how awful the tech, especially the search function continues to be on this app. I don’t think it’s ever been decently functional. You cannot ever locate a writer, a column name, etc using the search feature. The glossary is weak. Lastly, when I click through my daily headlines email, it doesn’t tak
- [R64] Poorly Executed App: My friend was written up in the Globe a few weeks ago but it was impossible to find the article. How hard is putting a good search engine in a newspaper app. Not worth the $1 I spent on the subscription
- [R27] Love the globe, with one grievance: I love the Globe, read the sports page every morning as I have for decades (before the app) To imitate the great Chad Finn, there is one grievance with the app. When I am scrolling, I frequently and annoyingly can’t help having my finger click on an ad that takes me away from my article. Get rid of that would be, to quote the great Bob Ryan, “addition by subtrac
- [R50] Ads are relentless: It’s becoming impossible to scroll through an article without having ads try to open over the article you’re trying to read. Also, it’s sometimes hard to toggle from an article back to the paper section you found it in. (I also wish there was a way to gift articles like WaPo and NYT)
- [R83] Why are there still annoying ads for subscribers???: I feel like I’m reading a trashy website with all the distracting ads placed throughout the article. Not going to read on mobile.
- [R85] Pop ups can’t be dismissed. Angry about it.: There are pop ups that I can’t get around or dismiss so I can’t read the story I’m laying to read as a subscriber. It is infuriating.
- [R84] Battery killer: Drains battery at about 2% per minute on my iphone. Nice app, but unusable.
- [R115] accessibility needs attention: The first thing I found is that there are buttons and links that are not labeled. this review keeps crashing my app. Also, the layout of the paper is very tedious to use it would be easier if there was a way to just see the whole paper at one time and if you could stop repeating your sentences, that would be helpful as well. Thank you.
- [R29] Font and type size too small: Can't read on iPad…too small.
- [R31] E newspaper: This rating is not addressing the content of the paper but rather the technology underlying the E version. As many E version readers, I imagine, access the E version on an IPad or similar tablet, one would think the E version would be completely compatible with such devices. That’s not the case. The pages don’t fit, articles can’t be imported into other apps, scrolling is cumbersome.
- [R72] Update needs an update.: UPDATE: this app is still awful and there have been few improvements. Today, the e-paper wasn’t delivered….you have one job? The long awaited and much needed an update is only a slight improvement over the previous versions. When you click on an article to read, there no way to make it larger….so you’re stuck reading in very small font, Also, why is the author’s na
- [R73] Sunday epaper: There have been issues with the pepper since 2/24/25. Unreadable on an IPad 10th generation. Distorted print zooms in and out making it impossible to read. Now this morning no espaper at all except the Comics!!?? Is this a joke??
- [R44] Something’s wrong with the website: Cannot access the online paper. This has been a problem since Sunday and I haven’t gotten any response from customer (dis)service!
- [R58] Great content, poor app and support: I’ve found at least 2 bugs in the app, and I reported each one. When I report a bug, the customer service agent seems to assume it’s a user error rather than a bug. For one bug, she told to restart the app and/or restart my phone. If you’re giving me a work around, acknowledge thaf it’s a bug.
- [R24] Can’t gift articles: Decent local coverage but I cannot share articles to people who don’t subscribe to the Globe. Most newspaper subscriptions allow for several gifts a month.
- [R89] No way to cancel from app: You can’t cancel or pause your subscription from the app you have to call during business hours. Why. Just make a button. You’re not going to compete with tweeter with this kind of behavior
- [R91] Downgraded app: The app used to take me to top of the article when I click on upper corner. When I click back it takes me back to home page if I read an article for too long. Disappointing as NYT, WSJ don’t. And Globe is a paper that I never share with non-subscribers as I can only share 1 free article within 90 days period.
- [R10] y: website is tgerrible
- [R11] Worst: Boston Globe digital version is by far the worst digital newspaper I know of. I subscribe to NYT, WSJ, FT, Wash Post, Japan Times, Nikkei, New York Post and The economist. Hands down the globe is the clunkiest, bugiest digital newspaper source out there. Why?? There are so many good role models. Please fix this or I will have to leave.
- [R7] No longer journalism: Sadly this has become too biased to regularly read.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store