FCU Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Banking: On time and ther customer service is great
2. [R5] 5/5 · US Great People: So far everything has been wonderful 👍
3. [R15] 5/5 · US FCU: I have been with Florida Credit Union for over 10 years and I love this bank. I would not change financial institutions for the world. The customer service is awesome, the call center is always willing to help and their attitude is positive. I love FCU
4. [R22] 5/5 · US Customer service representative: The customer service representatives at the Florida Credit Union are very patient understanding and professional. Anytime I had a concern regarding my account, they were always attentive. I so much agree with the above comments.
5. [R6] 5/5 · US Great bank: Love the quick and handy app also.
6. [R10] 5/5 · US Mobile banking: Great mobile service
7. [R12] 5/5 · US New Account!: Easy, simple online banking! Thank you.!
8. [R29] 5/5 · US Easy, efficient, and simple.: Balance and payment history shows up right away. Most other reasons to use the app are clearly organized and labeled. I like that it is to the point without a bunch of bells and whistles.
9. [R39] 5/5 · US Incredible Bank & App: It’s so simple, I don’t need the two hundred quintillion offers and AI assistants that BofA or Wells Fargo gives, I just need to see my balance, transfer, maybe mobile deposit, and that’s it. I appreciate how easy it is to use.
10. [R107] 2/5 · US App not working on IPhone 12 Pro Max?: I updated the app and it just says unable to connect there was an issue communicating with the server. Everything on my end is working fine I’m also on data.
11. [R128] 1/5 · US Logged out: Finally got my account set up, worked for a couple days. It logged me out and Now it says y’all experiencing difficulties so won’t let me log In.
12. [R188] 1/5 · US App doesn’t allow you to login: It seems like whenever I want to login I can’t. I’ve tried multiple attempts and have tried logging in connected to WiFi and without. Very frustrating
13. [R221] 1/5 · US PLEASE FIX APP!!!: The app doesn’t let you log in I would say 90% of the time. It says “Error while performing internal operations” this is really becoming annoying and I am strongly suggesting moving to another bank because of this issue!!!
14. [R96] 1/5 · US Useless App: This app is in line with FCU performance. It never works, always crashes, no one answers the number when you’re asked to call because log in doesn’t work. They can’t even get the basics right. There is a hurricane touching down and people cannot even use their bank card or access accounts. Get your stuff together of you’re going to be out of business soon.
15. [R97] 1/5 · US This bank is low tier garbage for Florida People.: This bank is god awful. The app is god awful. Constant bugs. Constantly down. Constantly under “maintenance” which doesn’t provide any quality of life like BOA or Wells Fargo. That’s the main issue I have. Their quality of life is that of a Dollar General T-Shirt. All the way around, from the app, to the RL locations, to the ATM’s. They’re consta
16. [R191] 1/5 · US App is garbage!!!!: This app is garbage!! So many problems!
17. [R235] 3/5 · US eh: works great until it starts glitching !!! “error w internal operation” it was great at first , the app needs an update
18. [R30] 3/5 · US Why can't I direct deposit checks from my phone?: Other banks that I banked with gives you the ability to take a photo of my check and deposit it that way with this bank since I moved I have to drive 45+ mins one way just to cash a check it's insane and will be the only reason I change banks.
19. [R72] 3/5 · US Mobile deposit: Mobile deposit feature does not work. This is the third time I’ve had this problem, twice before I uninstalled/reinstalled the app and the feature worked, but this time it didn’t make any difference. If they’d fix that, the app would be ok.
20. [R210] 1/5 · US Mobile deposit: I have an iPhone XS Max I have the app and it doesn’t have the option for mobile deposit. When I search on the website it shows a video for the iPhone 8-8plus version. Please update this is going to be easier for me and save me a trip to the bank. I go only if is a cash deposit. It had an app update long time ago but no mobile deposit was added.
21. [R214] 1/5 · US Can’t deposit paycheck: I’ve been using this app for several months, and barring the first time, I’ve never had a problem with depositing my paychecks. I have been trying for over four hours to deposit this weeks. Every single time the app says that the amount I entered does not match the amount on the check. I am dyslexic, so I had others check to see if I was in the wrong, but I am not. It see
22. [R11] 4/5 · US No Zelle in app.: I was going to switch to Florida, Credit Union, but they don’t have Zelle in their app so I’m keeping my U.S. Bank even though there’s no branch here, but I will keep both of them and hope that FCU will get it. It just makes things so much easier. 
23. [R21] 3/5 · US Really needs Zelle: How long it takes to transfer from another bank is way too long. Every other account I have has Zelle. I like most everything else about FCU but they need to speed up their speeds on external account transfers. It’s not good.
24. [R31] 3/5 · US Waiting for Zelle: I have been with FCU for decades. Have always loved it. I’m now stuck at a crossroads with as much as I need Zelle, I’m hoping FLCU will consider it soon.
25. [R66] 5/5 · US Urgent: Plz add zelle!!!!
26. [R8] 1/5 · US Card: They won’t let me unlock my mf card I js want a spicy mcchicken
27. [R20] 5/5 · US Always something: Can’t unlock my card can’t do nothing and your agents aren’t helpful! They told me I have to wait until Monday to use my own card Lmdao Officially taking all my money out and closing this account Monday 😘 everyone else should do the same .
28. [R53] 3/5 · US App: I often have issues with the app. Being able to lock or unlock my card. In these times especially not being able to unlock my card and get to my money when needed has made me think about switching banks. It’s very frustrating to be standing in line to pay for something with people behind me, and my app keeps saying… Oops… It’s not an oops when I can’t access my money! So I hope you guys work
29. [R52] 4/5 · US Awesome: FCU is awesome. They helped me with my credit, they helped me with my car and they are professional and concerned every time I come in….reaching anyone on the phone is kind of difficult. But I do love this credit union.
30. [R54] 1/5 · US Worst bank I ever had: The app constantly logs me out my account . And just now it deleted my checking and saving account . Do not recommend this bank to anyone. This is the most stupidest app I ever had , and please don’t try to call they’ll put u on hold for hours just to tell u to “update the app” like that’s now the first thing I thought of when I got logged out my account honestly just switch
31. [R58] 5/5 · US Customer service!: Horrible customer service! Called 2 days in a row and NO ONE answers the dam phone! Was on hold for over 30 minutes the first time and 45 minutes the second time! If you ever needed to speak to someone good luck!!!!👎🏻👎🏻👎🏻👎🏻👎🏻
32. [R160] 1/5 · US This is frustrating: I’ve been trying for days to contact them because no matter what I can’t get into my account and I work a lot too so I can’t be sitting on the phone hoping they might answer. I can’t pay for my stuff because it’s not working and I own a business we’re i pay for stuff each week.
33. [R156] 2/5 · US This is ridiculous: I tried and tried to log into my accounts with my original login data but was denied access. I called and was put on hold for so long, I finally hung up. I went to the bank and spoke to a teller who told me I needed a new temporary password, which she gave me. Unknowlingly that I had to download a new app, I've been locked out of my account. I called back and by a recording
34. [R157] 1/5 · US New app is terrible!!: I been with florida credit union for years! there was nothing wrong with the previous app so it was an unnecessary change in my opinion. now i have no access to my bank statements or anything. i’m currently struggling to get help to get my login information. Hopefully they revert the app back to the way it was, but until then i shall not be banking with them anymore.
35. [R159] 1/5 · US Who ever rolled this out needs to be fired: So they upgraded their online system and apps. But they didn’t fully load people’s information over into the new system. So your old logins doesn’t work anymore. Best part, they want you to call them to “verify” your account info. When you attempt to get access online, they have phone numbers listed for your 2 way authentication (cell phone number) as
36. [R174] 1/5 · US Unable to access anything: Went to go login to my account, asked for my username. Tried logging in online and the whole system had changed and all my remembered passwords were completely wiped out and now I guess I’ll have to call in order to gain access to online accounts again? Why try to fix a system that’s not broke?
37. [R164] 1/5 · US App is crap: Spent 3 hours putting in temporary passwords over and over. Finally got a new password set and the next day it was deleted so now I get to do it all over again. Been on hold for 2 hours. No one gives a rats butt. Closing my accounts after 30 years of patronage.
38. [R206] 1/5 · US This is a terrible bank.: Horrible customer service. About half of the liberties you have with a real bank. Can’t even deposit checks online which for my family, it is impossible to do in store because we are in the military and don’t live in Ocala or Gainesville. Everything about this credit union has been inconvenient. We will be switching back to Wells Fargo when we can. But their auto loan rat
39. [R131] 1/5 · US Worst App, Worst Bank: Everything was fine until they “upgraded” their entire financial infrastructure. Now, accessing accounts on this app or online is unrealistic and frankly the largest inconvenience I’ve ever seen. Stay away from this app and this bank: It’s all garbage. Unless you like not having access to customer service or your money.
40. [R162] 1/5 · US Terrible: Too many errors. They should have done more troubleshooting before launching this new app. Many Menu links don’t work.