Dingtone
Dingtone is a communication app that offers calling and texting, but recent user reviews indicate significant issues with payment processing, app functionality, and customer support, despite some users finding it reliable for calls.
Dingtone allows users to make calls and send texts, often promoting free numbers and credits. However, recent feedback highlights a troubling pattern of users being charged for services not received, experiencing frequent app freezes and glitches, and facing unresponsive customer support. While some long-term users praise its call quality and reliability, the overall trajectory suggests a decline in user satisfaction.
What users like
What users complain about
- Users report being charged for numbers or credits that are not received or cannot be used.R3R6R10R15
- The app frequently freezes, crashes, or has issues with dialing and text input.R4R22R23R33
- Customer support is often unresponsive or difficult to access.R6R10R14R19
- Calls are sometimes marked as 'potential spam' by caller ID.R2
- The 'free' aspects of the app are often misleading, with charges for texts, calls, or number renewals.R5R12R20R24
- Users cannot receive verification codes or texts reliably, impacting job applications and account access.R9R35R36R179
- The app is perceived as abandoned due to a lack of updates and an outdated interface.R176R178R273R613
- Frequent intrusive ads disrupt the user experience, especially when trying to access time-sensitive information.R109R25R411
Latest update · v6.3.0
What the developer says changed (the verdict above weighs this against what reviewers report):
1 - Fixed an occasional issue which leads to show blank gallery while selecting picture to send in messages. 2 - Fixed an occasional issue which leads to the textbox get concealed while entering text content. 3 - App performance optimized. 4 - Bug fixed.
Recurring themes
Who it's for
This app might be for individuals who need a secondary phone number for occasional calls and are willing to navigate potential bugs and payment issues R224R79. It could also be for those who have had a positive, long-term experience with its call quality and customer support R166. It is NOT for users who expect genuinely free services, reliable customer support, or a bug-free experience for critical communications R3R10R14.
Evidence note: The recent reviews skew heavily negative, focusing on payment issues, app instability, and poor customer support. While there are some positive reviews, they are fewer and often from long-term users, suggesting a decline in recent performance and user satisfaction. The developer's notes about bug fixes are directly contradicted by ongoing user reports of freezes and glitches.
Frequently asked
Is Dingtone truly free?
Does Dingtone have good call quality?
Are there issues with Dingtone's customer support?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R7] Always reliable: It has never failed me calls are always clear I just wish the voice mail was still part of the free service but still is worth it
- [R166] Love Dingtone: I’ve been using Dingtone for a few years now & it’s the only calling/texting app I find to be reliable & does exactly what it’s supposed to. Text Now & all the other similar apps I’ve tried were not at all like Dingtone
- [R276] Works well.: Gained a load of free minutes works well every time. Call quality is the best. Ignore the negative comments on here this app works perfectly.
- [R58] Jummy: This app is very easy and good to call any where international and local and very affordable too.
- [R224] Great WiFi phone: Nice to have when you need a extra number
- [R79] This the BEST phone app: You pick your own number and it’s free. I love this app. Only thing I wish the option to buy the phone number was still available because at one point years ago you were able to utilize that option. Hopefully they bring that option background . Other than that this app deserves 10 stars.
- [R94] Good application👍: My review of DingTone: Suddenly, I faced an issue where I couldn’t access my account and lost connection with the app. However, the customer service team was very responsive and helpful in finding solutions. Thanks to their support, I was able to successfully recover my account. The app is really great because it allows direct calling without needing to have the same calling app
- [R98] Regarding the support: Very nice support,and I really appreciate their assistance all the way.
- [R129] Service: Dingtone is one of the best apps to have…it has never been issues that they have been quick to address & with kindness I would suggest this app to anyone & know they would not be disappointed at all
- [R201] Amazing: Great customer service.
- [R3] Scammers: They removed my number after I bought credits so now I can’t use them unless I pay more for a new number, which doesn’t use credits. So I wasted my money on a useless product
- [R6] Phone number renewal: I paid to renew my number, but I received an auto-reply saying, “We’re sorry that the number is occupied.” My Austrian number expired on June 12, and I had 10 days to reclaim it. This is unacceptable, and I want it resolved. What's going on? Please fix it or refund me so I can take my business elsewhere. There was no way to contact customer service. The same thing happened th
- [R10] They will steal your money, apparently: It claims 839 is not a valid area code. It is. And it is mine. A request for a refund was denied by Apple even though I could never even log in to the service to make an account. I received an email from their dev team telling me to email their customer service. I did. Two weeks ago. I've heard nothing. Al.ost a month ago I paid for a service I never receive
- [R15] Scam app: Charged but cannot use
- [R4] App works occasionally: When it works, it does what it is supposed to do. But there are too many bugs, sometimes even making it impossible to enter numbers or select from recent calls because the screen is blocked. In general, disappointing expensive experience
- [R22] I’ve used this app for years ,: Now this app has errors when I try to call, even canceling the phone call when I was trying to make important appointments. I paid money for credits on this app I should have priority, but no, get this app if you wanna be mad 😃
- [R23] Issue: Hello Dingtone team ! Could you please check this app due to it freezes in my iPhone 15 Pro Max trying to access connect screen. All options apparently are disabled except ‘Contact us ‘ so I can report this issue. Your help will be appreciated Regards
- [R33] Junk now…: Used to be a good app until all these new bugs where the dial pad locks up. Now they limit calls unless you register with a government ID
- [R14] Dingtone Support Sucks: I need support monthly and it sucks! Don’t use this app!
- [R19] Credit purchase: I have been trying to buy credits for the past 24 hours now. My iTunes was debited and now I have no credit and your customer support system is extremely terrible. I can’t chat on X because I am not a premium user. Facebook is a dead end. No email support
- [R2] Not bad but not good enough: So I’m a 12 yr old going in to 7th grade and I don’t have a phone so I use my iPad for most stuff and I like to call my family and friends sometimes and most of them don’t answer but when I called my dad he told me that the caller ID said potential spam then I called my mom and she said the same thing (after she got really mad and started cussing at me and then she re
- [R5] Misleading Liars: You do NOT get a free number the only thing thats free is app user to app user… stick with whats app on that note.
- [R12] Not sticking to agreement: You guys said a text message cost 0.5 credit but in reality it costs like 5 credit per messages. I need explanation, this is too expensive
- [R20] It’s dumb: I was trying to text my dad and it said low balance 4.99 like bro what if I was trying to tell him something inportent I don’t recommend
- [R24] Not free: Used this app for over a year no problem. I have over $50 in credits I can’t use because now a pop up for a subscription constantly is blocking my use.
- [R9] I can’t receive code with my numbers, I’ve lost so many jobs cause of this: I can’t receive code with my numbers, I’ve lost so many jobs cause of this
- [R35] Didn’t work: I live overseas and need a USA phone number. Tried this and it didn’t work for bank account or getting my credit report. Basically useless and can’t even submit a help request.
- [R36] Text not working: They give me whatever called “30 credit points “ but didn’t even send a text message! , then I paid purchased about $5.50 = 200 points nevertheless I am still not able to receive a single text message, no phone support! And I sent support email they gets back after 2 days asking me more information about the number I am trying to text…. Now after 2 more days,[ I have received em
- [R179] Huh: Love it tho just that I can’t receive code nd can’t text much
- [R176] Lazy: I like it and I also hate it... The developer hasn't updated the app in three years! There are a lot of glitches and a lot of annoyances. It feels old. It looks old and a lot of it is pretty dang ugly.
- [R178] Actualicen la App recientemente renové y es imposible su uso: Esta aplicación requiere una actualización. Trato de usarla y no me lo permite porque simplemente se bloquea. Toco cualquier ítem en la pantalla de mi móvil y no ejecuta la acción. Hice el reporte y me indicaron que la desinstalara y la volviera instalar, lo hice y funcionó, pero luego vuelvo a lo mismo. Sin funcionar.
- [R273] Update app: Please update the app. Thank you. Sharon
- [R613] miss burg1: ms danielle bourgogne seems to be habben die issues with your softapplications not updating to new technology 403925
- [R109] Disappointing performance and price structure: I was really disappointed in this apps performance particularly with the intrusive adds. Case in point, requested a one time passcode from another app that set a time limit of 60 seconds, opened this app to receive it and what do I get but a full page add followed by another add then followed by yet another. Of course by this time the one time passcod
- [R25] Extortion!: The app charges 1.10 credit per text which is not an issue, but in what world does 32 words qualify as 3 texts? That’s just extortion, they want to charge you as much as possible for as little texts as possible. They also intentionally send your message multiple times sometimes even when you click send once, just so they can charge you extra credits. And the video Adverts can be annoy
- [R411] Good app but I am missing credits: Good apps for free calls, I thought I was supposed to get credit for every ads I watch, well I don’t get that with every ads I watch, sometimes even after watching two ads no credit. Overall it’s a good app, good quality calls etc but I need my credits. Thanks
- [R17] No calling why?!: Why am I not able to make any phone calls when I have like 200+ credits I don’t understand this app anymore
- [R11] THE MOST MONEY HUNGRY APP ON THE INTERNET.: This app is a perfect example of the problem with today’s humanity.
- [R41] The volume is low. Freezes, other issues: The volume is very low even on speaker phone. That happened even in my brand new phone. It Freezes at times, and when you want to answer a call or to hang out a call, and the phone has gone on lock screen, then it asks you to unlock the phone first before hanging out !!
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store