Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Microsoft Word

60
User verdict / 100 High confidence Divided

Microsoft Word remains a widely respected and essential word processing tool, but recent mobile app updates have introduced significant usability issues, particularly on iPad and iPhone, with frequent crashes, login problems, and frustrating formatting and scrolling glitches.

4.7★ lifetime (2,902,447) Free to download since 2014 by Microsoft Corporation updated 0.2 mo ago recent negative 45% 120 reviews across 3 regions
Bugs & Stability Mobile App Usability Login & Subscription Issues Core Functionality Appreciation AI/Copilot Intrusion
5★71
4★17
3★22
2★14
1★76
recent reviews across 3 regions, vs the 4.7★ lifetime average

Microsoft Word is generally considered the gold standard for word processing, valued for its comprehensive features and cross-platform compatibility. However, recent user reviews highlight a concerning decline in the mobile app experience, with numerous reports of bugs, stability issues, and difficulties with core functionalities like editing and saving.

What users like

  • Recognized as the industry standard for word processingR3R18
  • Offers a feature-rich and reliable editing experience (desktop version implied, mobile less so)R179R71
  • Helpful for academic writing and professional projectsR36R78
  • Generally easy to use for basic document creation and review on phonesR94R45

What users complain about

  • Frequent sign-in issues and authentication problems, often requiring re-entry or reinstallationR2R6R19R28
  • Significant bugs and crashes, leading to lost work and wasted timeR20R21R66R62
  • Poor user experience on iPad and iPhone, with limited features and clunky interface compared to desktopR1R15R29R38
  • Scrolling feature is unreliable and frustrating, especially in long documentsR14R108R131R100
  • Keyboard frequently disappears or fails to appear, requiring app reinstallationR5R64R90R98
  • Unwanted AI features like Copilot and predictive text are intrusive and hard to disableR91R24R30R31
  • Issues with image placement and formatting, causing documents to shift unexpectedlyR72R65R110
  • Problems with saving documents, including failure to save manually or automaticallyR47R20
  • Subscription model is seen as expensive, with users reporting forced upgrades and inability to save files without paymentR25R26R35R41

Latest update · v2.111.3

What the developer says changed (the verdict above weighs this against what reviewers report):

• General quality and performance enhancements.

Recurring themes

Mobile App Usability negative
Many users report that the Word app on iPad and iPhone is significantly less functional and user-friendly than the desktop version. Issues include limited features, clunky interfaces, and difficulty with basic tasks like formatting and editing. The latest update claiming 'general quality and performance enhancements' does not seem to have addressed these widespread mobile usability complaints.R1R15R29R38
Bugs & Stability negative
A recurring theme is the presence of numerous bugs, including frequent app crashes, documents not saving correctly (leading to lost work), and issues with synchronization across devices. Specific problems like the keyboard disappearing and unreliable scrolling are also widely reported.R5R14R20R21
Login & Subscription Issues negative
Users frequently encounter problems with signing in, being logged out unexpectedly, or being prompted to re-authenticate repeatedly. There are also complaints about the subscription model, with users feeling forced into paid plans, experiencing price increases, or being unable to access editing features without a subscription they believe they already have.R2R6R19R22
AI/Copilot Intrusion negative
Several users express frustration with the intrusive nature of AI features like Copilot and predictive text. They report that these features slow down the app, impose unwanted formatting, and are difficult to disable, interfering with the writing process.R24R30R31R69
Core Functionality Appreciation positive
Despite the issues, many users still value Word for its fundamental word processing capabilities. They praise its reliability for writing, document creation, and its status as an essential tool for school and professional work.R3R8R9R16

Who it's for

Microsoft Word is for users who need a powerful and widely compatible word processor for academic, professional, or personal writing, especially those who prioritize its comprehensive feature set and cross-platform capabilities R3R18. It is less suitable for users who rely heavily on the mobile app for complex editing or long documents, particularly on iPad or iPhone, due to significant usability issues and bugs R1R14R29.

Evidence note: The recent reviews skew heavily negative, focusing on mobile app issues. While the lifetime rating is very high, the recent sentiment suggests a negative trajectory for the mobile experience. Many positive reviews are short and generic, while negative reviews provide detailed accounts of specific problems.

Frequently asked

Is Microsoft Word free to use on mobile devices?
While the Microsoft Word app is free to download, many users report that editing capabilities now require a paid Microsoft 365 subscription, preventing them from saving or making changes without payment R25R41R99.
Are there known issues with the Word app on iPad?
Yes, many users report significant issues with the Word app on iPad, including clunky interfaces, limited features compared to desktop, unreliable scrolling, disappearing keyboards, and difficulties with formatting and image placement R1R14R15R29.
Does the Word app frequently crash or lose work?
Yes, several users report that the Word app frequently crashes, leading to lost work, and documents sometimes fail to save even after manual attempts R20R21R47R62.
Is the AI Copilot feature well-received?
No, many users find the AI Copilot and other predictive text features intrusive, slowing down the app, imposing unwanted formatting, and being difficult to disable R24R30R31R91.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US The Gold Standard: Respected everywhere
  2. [R18] 5/5 · US Essential component of any successful project or business should include a good wor: Essential component of any successful project or business should include a strong and effective word processing program like Microsoft Word and Microsoft has developed the backbone
  3. [R179] 3/5 · CA Cloud Word: Word has always been a feature rich and reliable editor. The cloud version is taking some time to adapt to the new network architecture. The messages displayed when opening files that need to be synched are a welcome addition.
  4. [R71] 5/5 · GB My brilliant experiences on Microsoft word: Personally, the peak of my life has been spent navigating on this beautiful app. The speed, reliability and texting options provide me with a breath of fresh air especially from writing on apps like notes for example. My documents are as snug as a bear in a leafy and comfortable den during winter hibernation. Thank you for your brilliant app. Regards, J
  5. [R36] 4/5 · US Change the default font theme: Hello. I love Word! It’s a great interface, and I use it a lot in my for academic writing. Speaking of academic writing, the usual standard for academic writing in the United States, at least, is Times New Roman font. I know that the default font theme for Title and Body is now the Aptos font. Please add a feature where you can choose a font theme for a document befo
  6. [R78] 5/5 · GB Full coursework: Helps me get everything done a lot faster
  7. [R94] 5/5 · GB Great app for creating / reviewing documents on a phone: The app is simple, easy to use and intuitive.
  8. [R45] 5/5 · US Easy to use: Nice platform easy to use
  9. [R2] 1/5 · US Sign in not working: 365 sign in not working
  10. [R6] 1/5 · US Why do i have to sign in every time: Your product sucks - a 40 year user
  11. [R19] 4/5 · US On my second book: I am currently writing my second book using Word. I am a writer, not a computer expert. So, I’m not saying these issues can’t be fixed. What I’m saying is that I don’t want to take the time to learn a computer program when I should just be writing. Why do I type three words and then Word acts like I pressed the return button? Why do I have trouble scrolling to the bottom of my d
  12. [R28] 1/5 · US Might be OK if I could ever sign in: Every time I try to use Microsoft products there is about a 50% chance I get stuck in authentication hell.
  13. [R20] 1/5 · US 2 decades of bugs: For 2 decades and almost 4 degrees I’ve put up with the crashes, bugs, and nonsense that comes with this godforsaken software because it came free at my high-school and every university I’ve been to, but I would rather pay money I don’t have than lose one more draft to the ether because Word claimed it saved and showed the blue check mark of lies only to delete the last several
  14. [R21] 1/5 · US Word sucks: It is horrible. Crashes. I lose data I hate it. Wastes hours of my time.
  15. [R66] 1/5 · GB Crashes: Crashes immediately after opening on ipad 10th gen
  16. [R62] 4/5 · GB PRETTY Good…: It was good but I did all of my work and it didn’t save so I had to redo all of my writing :(
  17. [R1] 3/5 · US MS iPad apps need full attention: Microsoft Office Apps on iPad: Solid Potential, But Falls Short of Apple’s Native Alternatives (3/5 stars) I’ve been using Microsoft Word, Excel, and PowerPoint on my iPad for work and personal projects, hoping for a seamless experience that matches the desktop versions. While the apps have improved over the years and offer good cross-platform compatibility with O
  18. [R15] 1/5 · US Trop d automatismes rigides, compliqués et mal adaptés: Inutilisable sur iPad ou iPhone
  19. [R29] 1/5 · US Terrible on the iPad: Formatting, layouts, and trying to make an official document on the iPad is a terrible experience.
  20. [R38] 1/5 · US I can’t use word document: If I’m using the Magic Keyboard why can’t I have all the word features and customized ribbons.. like the developer tab.. I feel bummed.. I use the word document so much.. why can’t I use it all word features if I have key board? Why can’t u have a unified interface for Mac and IPad..
  21. [R14] 2/5 · US The scroll feature is terrible.: I love word so much. But using it on a phone or an iPad absolutely sucks. The scroll feature is absolutely awful, especially when you have documents that are extremely long. It jumps all over the places, takes you back to the beginning of the page. You can be 400 pages in and it’ll scroll up to the top. And it takes minutes to scroll all the way back down. Please f
  22. [R108] 3/5 · CA Word used to be my dream app for phone/tablet: I recently published at 350 page book that I wrote entirely in Microsoft Word. It took 8 years to write, from concept to publication. I used the word app on my iPad during editing so that I could work on the fly without having to lug a laptop around. Towards the end of the editing process the Word app became unusable because it insisted on scrolling t
  23. [R131] 3/5 · CA Extremely Buggy and always asking for feedback: Guys; The scrolling feature doesn’t work reliably. This is basic stuff
  24. [R100] 1/5 · GB A great app entirely let down by screen rendering and scrolling issues: I’ve been using this for a few months now and for some reason when scrolling through docx files the screen occasionally, but also frequently, randomly jumps to various parts of the document for no apparent reason. I don’t know if this is just when it’s in mobile view or standard view but the whole thing just seems very unstabl
  25. [R5] 3/5 · US What’s up with the keyboard: I have to reinstall the app anytime I want to be able to edit on my phone. The keyboard refuses to come up every time I open it after.
  26. [R64] 1/5 · GB Houndini Keyboard: Keyboard keeps disappearing on iPhone even through I’ve paid for subscription. I have to keep deleting and reinstalling it to access the keyboard. This is a new development-about 3 weeks now. What did you do, Microsoft? Whatever it was, please reverse it thanks!
  27. [R90] 1/5 · GB Keyboard has disappeared: Update has made keyboard disappear when using Edit mode - fix ASAP please!
  28. [R98] 4/5 · GB Buggy: My keyboard keeps disappearing when I'm creating a document in word and I can't seem to find a way to bring it back other than close and reopen word. Then it's not long before it disappears again
  29. [R91] 3/5 · GB Irritating Word: The intrusion of "copilot" and with correction bubbles popping up (even after disabling them under review) is irritating. It sometimes imposes unwanted formatting on the page - this is due to developers trying to make themselves seem crucial (so they keep their jobs). Word is meant to be a word-processing system for writing documents, not a tryout for youngsters trying to avoid re
  30. [R24] 4/5 · US amazing app: i love making horror stories in word! its so amazing but i only dont like how the ai corrects my formality, please make that a setting!
  31. [R30] 1/5 · US Not user friendly: I am tired of the pop-ups pushing me to use Co-pilot. And, docs that are sent in Word are not Easley transferred to iBooks, which I prefer so that I can highlight a document and save the highlights. If that is possible in Word, it is not obvious
  32. [R31] 1/5 · US Stop with the AI copilot !!!: Please ! Your copilot is a mess! Slows everything down and makes every document non compatable !!
  33. [R72] 1/5 · GB If I could rate this zero stars I would.: What on earth is wrong with their image pasting software. Why is it that when I add an image in, the entire document shifts around and when I try and place the image in the desired spot, the document acts as if it hasn’t heard me. How am I meant to create any meaningful work on an app that seems designed to spite me.
  34. [R65] 2/5 · GB Doesn’t work properly (for me): I cannot add images without my whole thing lagging completely and it freezes constantly.
  35. [R110] 1/5 · CA Dog water: Microsoft Word is absolutely dog water. I genuinely cannot understand how a program that has existed for decades can still be this trash at basic formatting. Every time I open it, something breaks for no reason. Images teleport across the page, bullet points become sentient, and spacing changes itself like it's trying to sabotage my work. The entire experience feels worthless, like figh
  36. [R47] 3/5 · US College student: I am a college student who uses word for every assignment. I have found that after writing 43 different PDF documents word had started not saving my documents even after manually saving. Other than that I have had a good user experience while using this app.
  37. [R25] 2/5 · US High payment low reward: Great if you’re extremely creative and have a ton of time. Also if you cancel because of how expensive it is. You can’t save the files you created.
  38. [R26] 1/5 · US Basic to Personal: Why do I have 365 Basic? I’m locked out of my apps and being forced to pay again to move to 365 Personal? Is this a joke? How many subscriptions do I need to use your products???
  39. [R35] 1/5 · US Sucks: Why I am being asked to buy 365 when I already subscribe
  40. [R41] 1/5 · US The app: This app was trying to make me pay just to type and I couldn’t even write my essay
  41. [R22] 1/5 · US Product not synching: I am annoyed that I am paying premiums and OneNote does not synch across devices and becomes read only. The system tells me things are broken and to copy into a new notebook. Why am I paying you when I can use another system? Very frustrating as this is the second time.
  42. [R69] 4/5 · GB What is going on with the correction setting?: I’d just like to say before I start, I don’t hate Word. I think it includes some good features and functions. However, there were a few things bothering me which I had to write a review about. So firstly, some of the proofreading and editing AI can be helpful sometimes, but mostly it is pretty useless. For example, the clarity editing tool always ge
  43. [R8] 5/5 · US Heh: I like word WAY better than the google version
  44. [R9] 5/5 · US Good: This software has helped me a lot!
  45. [R16] 4/5 · US Useful: I really like this.
  46. [R99] 1/5 · GB Can no longer edit without PAID SUBSCRIPTION: Used to be able to edit in this app but now you need a paid a subscription to do so. So instead of paying one time for the app to use for however long, you now need to pay monthly or yearly to use… no thanks, negative review left and deleting the app forever. Will use al alt app to edit word documents from now on.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store