Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Google Maps

40
User verdict / 100 High confidence Divided

Recent Google Maps updates have introduced numerous usability issues, glitches, and navigation inaccuracies, leading many long-time users to consider or switch to alternative mapping applications despite its historical reliability.

4.7★ lifetime (7,267,866) Free to download since 2012 by Google LLC updated 0.0 mo ago recent negative 46% 120 reviews across 4 regions
Navigation Accuracy App Performance & Glitches User Interface Changes Voice Navigation & Audio Feature Loss/Comparison
5★415
4★57
3★71
2★80
1★377
recent reviews across 4 regions, vs the 4.7★ lifetime average

Google Maps, a historically highly-rated navigation app, is currently experiencing a significant negative shift in user sentiment due to recent updates. Users report a range of issues from navigation inaccuracies and app glitches to a redesigned user interface that is widely disliked. While some still find it helpful, the overall trajectory is negative, with many expressing frustration and switching to competitors.

What users like

  • Still considered useful and helpful by some users for general navigation and discovering placesR5R8R49R50
  • Satellite view during navigation is a major positive for someR5

What users complain about

  • Recent updates have made the app worse, introducing glitches, freezing, and unreliabilityR11R14R15R28
  • Navigation provides inaccurate routes, suggests illegal turns, or routes through closed/private roadsR11R14R31R34
  • User interface changes are widely disliked, making it harder to find addresses and obscuring map detailsR1R17R23R25
  • App frequently pauses or glitches music playback, especially Apple MusicR15R64R87
  • Issues with voice navigation, including not talking, robotic voices, or not overriding SiriR9R30R531
  • Inaccurate speed limit detection and slow updates for new speed limitsR30R444
  • Difficulty in searching for locations or points of interest along a route or in a different areaR29R84R463
  • Problems with satellite imagery being outdated, blurry, or not available during navigationR1R56R78R475
  • App often suggests toll routes even when users prefer to avoid them, overriding preferencesR20R83
  • General performance issues like lagging, freezing, or crashing, especially with CarPlayR28R318R368
  • Lack of certain features compared to competitors, such as multi-trip planning or red light camera alertsR41R564

Latest update · v26.28.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Thanks for using Google Maps! This release brings bug fixes that improve our product to help you discover new places and navigate to them.

Recurring themes

Navigation Accuracy negative
Many users report that Google Maps frequently provides incorrect directions, suggests illegal U-turns, routes through non-existent or closed roads, and fails to update maps for developing areas. This directly contradicts the app's core purpose and the developer's notes about 'bug fixes that improve our product to help you discover new places and navigate to them.'R11R14R31R34
App Performance & Glitches negative
A significant number of recent reviews highlight various technical issues, including the app freezing, crashing, losing location mid-trip, not moving on the map, and general unreliability. This directly contradicts the developer's notes about 'bug fixes that improve our product.'R15R28R33R35
User Interface Changes negative
Users are highly dissatisfied with recent UI changes, describing them as 'ugly,' 'bubbly,' and 'confusing.' Specific complaints include addresses being hidden, difficulty in viewing map details due to 'photo bubbles' or bold business ads, and the loss of the direct overhead camera angle during navigation.R1R17R23R25
Voice Navigation & Audio negative
Several users report issues with voice navigation, such as the app no longer speaking directions, having a robotic voice, or pausing/glitching other audio like Apple Music.R9R15R30R64
Feature Loss/Comparison negative
Users note a loss of previously available features, such as the ability to search nearby locations when not physically present, multi-trip planning, or the option to customize routes. Many are switching to or recommending Apple Maps or Waze due to these issues and the presence of features like red light camera alerts in competitors.R3R15R26R29

Who it's for

This app is for users who prioritize a widely available mapping service and are willing to tolerate frequent glitches and UI changes R50. It might still be suitable for basic navigation needs, but users requiring high accuracy, stable performance, or specific advanced features should consider alternatives R3R15R28R84.

Evidence note: The sample of recent reviews skews heavily negative, with many 1-star ratings citing similar issues across different regions (US, GB, CA). While there are some 5-star reviews, many of these appear to be misdirected, reviewing businesses or individuals rather than the app itself (e.g., , , , , , , , , , , , , , , , , , , , ). This makes the negative sentiment even more pronounced for the actual app experience.

Frequently asked

Are Google Maps' navigation routes accurate?
Recent reviews indicate that Google Maps frequently provides inaccurate routes, suggests illegal turns, or directs users through non-existent or closed roads, leading to frustration and distrust R11R14R31R34.
Does Google Maps have performance issues?
Yes, many users report that Google Maps is very glitchy, freezes, lags, crashes, and loses location during trips, making it unreliable for navigation R15R28R33R35.
Have recent Google Maps updates changed the user interface?
Yes, recent updates have introduced significant UI changes that many users dislike, including hidden addresses, 'bubbly' and 'ugly' aesthetics, and map obscuring elements like photo bubbles and bold business ads R1R17R23R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 5/5 · US MJB: Great map I like all the options and the major is the satellite view during navigation.
  2. [R8] 5/5 · US Very helpful: We got lost in the middle of a storm while we were taking a walk, very helpful 5 stars
  3. [R49] 5/5 · US Reliable: Helpful & informative when traveling
  4. [R50] 5/5 · US Google Maps is the best: Excellence for getting where you have to go. It’s very convenient to use and navigate through. Thank you Google Maps for providing safe and accurate locations.
  5. [R11] 1/5 · US Somehow gets worse each year: Even with all the feedback I give, the navigation keeps getting worse with: - dangerous right turns immediately after highway exits - not showing highway exit numbers - routing through road closures that have already been 'accepted' as a valid change
  6. [R14] 1/5 · US Updates have made app worse: The recent updates have made the app worse and almost unusable at times. The "Dropped Pin" location is no longer accurate. And often can't trust the routes provided anymore. Used to be the best maps app available till developers began improving it.
  7. [R15] 1/5 · US AI inclusion ruined core features: The addition of AI features (for what exactly? Who knows!) has nerfed core functionality. Want to switch apps while listening to music? Hope you like 4 second skips. Check Notification Center while using it? Hope you didn’t need Bluetooth connected! Classic Google problem of prioritizing new build over core maintenance. This time has finally pushed me over to A
  8. [R28] 2/5 · US Very Glitchy lately: After one of the last updates, the app has been glitching to the point where I had to switch to Apple. In the middle of a trip it loses my location and starts giving directions from some random point miles away or it crashes and closes the app while I’m driving.
  9. [R31] 3/5 · US untrustworthy: After all these years, still suggests illegal turns and nonexistent roads…
  10. [R34] 1/5 · US This app has changed with the updates. It always wants me to make a U-turn: It’s illegal in my state to make a U-turn. The app is extremely slow and doesn’t know what direction I am supposed to be heading. Overall I am not happy with how it performs prior to Gemini. It doesn’t know where an address is and if I am stopped at a red light, it doesn’t stop repeating itself.
  11. [R1] 1/5 · US Bad map: What's with your bad satellite imagery update? Why did you make the images faded and poor? Bring back last year's map, it was better. Are you progressing or regressing? · translated
  12. [R17] 1/5 · US TURN OFF THE STUPID PHOTO BUBBLES: I CAN’T SEE THE MAP WITH THE STUPID PHOTO BUBBLES
  13. [R23] 3/5 · US Bring back featuring the address on top: I love this app, I’ve used it for years. The only reason I’m writing a review now is because with the new update, they’ve hidden the address below and you have to scroll and search for it. I now have to search for it. I have friends who don’t use this app. “Sharing the location” doesn’t work if you don’t have the app. Stop making me search and lift up rocks
  14. [R25] 1/5 · US Why?: What is with the bubbly shiny appearance? It looks like my young daughter got ahold of my phone, what was wrong the map looking like a map? The bigger annoyance, why can I no longer have the camera angle directly above the vehicle? It used to be a very easy adjustment if you wanted it directly above or angled behind, now it’s only 1 angled view. Not sure why such changes are made, you ma
  15. [R64] 3/5 · US Keeps pausing apple music: Keeps pausing apple music for no reason. I don’t have voice navigation turned on. Very irritating. Fix it
  16. [R87] 3/5 · US bugs: my favorite maps app but it makes my music glitch in my car now. very annoying and i’m thinking of switching to waze
  17. [R9] 1/5 · US Update: Why does it not talk anymore during a phone conversation
  18. [R30] 3/5 · US Needs Work: Calibration needs to be done for the sensor that detects speed limits because the app takes too long to switch over to a new speed- Apple Maps is faster at this. Also, please update so I can use my Siri voice as override audio because I don’t like the one Google has- it’s too sounds robotic to be helpful.
  19. [R531] 3/5 · CA Stopped talking: This app stopped talking to me today. I re on it’s voice to guide me and am seriously frustrated now.
  20. [R444] 3/5 · GB Good for routes (mostly): The routes are mainly good but it occasionally takes a short cut via a junction or road that’s not really safe. The lane guidance and speed limits are often wrong. Other than that the directions are good.
  21. [R29] 2/5 · US Feature loss: Every iteration, more and more features are being lost. Most recently, I’ve lost the ability to search by a location I’m not at physically (aka the search nearby). I travel a lot for work and I used to rely on this app to search nearby, restaurants, attractions, and stores before arriving and now this is become impossible to use. Anytime I try and search. It resets to my current loca
  22. [R84] 1/5 · US used to be better: navigation frequently routes incorrectly (just took us through a private ranch and insisted we drive through their gated field), difficult to search along route, gives inaccurate eta, takes several area searches to find areas of interest (coffee, food, etc). used to be better.
  23. [R463] 3/5 · GB Search end navigation: I was in a real hurry. I was trying to search an address, and I couldn't locate the search edit field using the screen reader in iOS. It used to be so easy to search and find what you were looking for, and it's a real disappointment.
  24. [R56] 3/5 · US New Update: Your new update is not economically great, need the latest update to show satellite imagery while driving.
  25. [R78] 3/5 · US App is getting better but could improve: I like the accuracy and that they have their own reviews u like Apple Maps. The routes needs to be updated more especially for developing areas. In my area it’s already changed over the past 5 years but google is still using stale maps.
  26. [R475] 3/5 · GB Out of date: Why are houses built 2 years ago only showing as a building site?!
  27. [R20] 1/5 · US I wish there were better alternatives: Awful! I feel like this map app got worse. It gives you suggestions like “less traffic” “similar …”, don’t trust it!!! It’s all false!Don’t take them, don’t use google’s atrocious suggestions. Trust me bro. Also, if you take a rerouted suggestion, it restarts your option of cheaper/no tolls. Like it overrides your choice, and chooses for you as in pay $10+ i
  28. [R83] 1/5 · US These 3-D maps suck: The 3-D maps are so glitchy and so distracting when you’re trying to drive. And the satellite map is not a better option. Google please provide a more basic option that makes it safe for driving and using your maps. I also hate the way. Google is always trying to make me go and express route that is maximum one minute faster that cost three dollars to take due to a toll. I wis
  29. [R318] 3/5 · GB Sick of it lagging or locking up: Using iPhone 16 pro max so frustrating when looking up pins and then using google maps for location and it comes off or lags !!
  30. [R368] 3/5 · GB Apple play: Google needs to do another update as it keep crashing and shutting down when connected to apple play
  31. [R41] 3/5 · US Need MULTI TrIp tab: You should really have a multi trip tab for people that drive to multiple areas in a row. That way we can plug in multiple locations in a row we need to hit up and it would save them. Instead of having to do single trip inputs overtime we stop at locations.
  32. [R564] 3/5 · CA Add red light camera alerts: Add red light camera alerts, like Waze has
  33. [R33] 1/5 · US Glitch: ever since the new update my map glitches and won’t move when i open my saved
  34. [R35] 1/5 · US Glitch: I updated the app but it still makes me stay in one place. It’s not my screen it is clean. Sometimes when I delete the tab and reload the app it fixes it but then it gets stuck a little while after
  35. [R3] 1/5 · US Trash. BACK TO APPLE MAPS: Has been the worst maps in history. It’s back to Apple Maps for me
  36. [R26] 1/5 · US Limited directions: I stopped using Google Maps since it won’t let me get directions for multiple locations while traveling via metro. This limitation makes the app unusable.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store