Medisafe Medication Management
Medisafe is a highly-rated medication reminder app that users find essential for managing complex medication schedules, but recent updates have introduced significant bugs, performance issues, and a shift towards a paid subscription model, leading to widespread user frustration.
Medisafe is widely praised for its reliable medication reminders and user-friendly interface, helping many users, especially those with complex regimens, stay organized. However, recent updates have led to numerous technical issues like crashing, freezing, and notification problems, alongside a controversial move to a subscription-based model that has alienated long-time users.
What users like
- Reliable and effective medication remindersR4R7R18R29
- Helps organize complex medication schedules and multiple dependentsR1R7R15R29
- User-friendly interface and easy setupR4R18R28R62
- Tracks refills, doses remaining, and provides drug interaction checksR14R32R69R150
- Medfriend feature allows family members to monitor medication adherenceR15R25R61R107
What users complain about
- Frequent app crashes, freezing, and unresponsivenessR6R17R24R32
- Notifications are buggy, repeat excessively, or fail to alertR12R16R45R46
- Unable to edit or add new medications for some usersR2R49R64R67
- Limited medication history storage (30 days) for free usersR3
- Issues with syncing across devices and with Apple Watch/HealthR8R25R26R48
- Mandatory subscription or inability to access features/data for many usersR23R37R43R54
- Lack of customization for reminder sounds and notification behaviorR13R16R48R118
- Difficulty with specific dosing schedules (e.g., hourly intervals, fractions, specific mg/ml)R2R9R19R30
- Privacy concerns due to data selling and invasive sponsored contentR27R55R60R187
- Poor or non-existent customer supportR6R53R64R67
- App is slow to open and process entriesR89R159
- Interface issues like small icons, scrolling problems, and blank screensR5R21R31R34
Latest update · v9.51.1
What the developer says changed (the verdict above weighs this against what reviewers report):
We are continually working to improve. This version includes: Usability and content enhancements to the updates section, aimed at fostering personalized communication User-experience improvements to the 'Manage' section for easier navigation across app functionalities General bug fixes Help others find us, too, by tagging us on social media. Want to improve the app and see what’s coming soon? Join our Beta Community at facebook.com/groups/569057376900045/
Recurring themes
Who it's for
Medisafe is for individuals, especially seniors or those with complex medication regimens, who need reliable reminders and a system to track multiple medications and doses R7R15R29R62. It is also useful for caregivers who want to monitor a dependent's medication adherence R15R107. Skip if you are unwilling to pay for a subscription, require extensive medication history, or need an app that is consistently bug-free and offers advanced customization for dosing schedules R3R23R37.
Evidence note: The recent reviews skew heavily negative, which contrasts with the high lifetime rating. The negative trajectory is well-supported by numerous recent complaints across various issues, particularly bugs and the shift to a paid model. Positive points are primarily from older users or those who emphasize the core reminder functionality, often overlooking or tolerating the recent issues. Evidence for specific bug fixes mentioned in developer notes is contradicted by user reports.
Frequently asked
Is Medisafe free to use?
Does Medisafe sync with Apple Watch or Apple Health?
How much medication history does Medisafe store?
Are there issues with Medisafe notifications?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R4] Simple, Reliable, and Easy to Use: Medisafe has been a great medication tracker. The reminders are reliable, the interface is clean and intuitive, and setting up medications takes only a few minutes. It makes it easy to stay consistent with daily supplements and medications without feeling overwhelmed. A well-designed app that does exactly what it promises.
- [R7] This App Literally Saves My Life: Soooo I’m terrible with medication. I hate taking it. I do everything I can to avoid it but I unfortunately was diagnosed with cancer and am now on estrogen blocking medication to prevent the cancer from growing if it is still in my body. I was terrible at taking it consistently and would forget all the time. Multiple days sometimes. Which is bad because then I’m
- [R18] The best far and away: I’m on heart meds twice a day. What I like is that you have to mark your pills as taken. Unlike reminders on the iPhone or other apps, it doesn’t go away if you don’t take your meds. The app will continually remind you. The interface is soooo user friendly (not clunky and full of weird ads).
- [R29] I Don’t know What I’d Do W/O This App!: I was diagnosed with a rare disease in 2019. I have several autoimmune diseases as well. I have to take several medications at certain times of the day, every day. It can be overwhelming. Medisafe makes it easy. It reminds me several times (On most days, I need all the reminders). It took the guess work out of the equation. I no longer have to wonder if I t
- [R1] app is amazing!: this app is so helpful with keeping all my meds organized! i'm so happy i found it
- [R15] Perfect for Seniors: Perfect for this 74 year old. Recently I had a spinal fusion surgery and am taking the over twenty pills I take daily. Additionally the meds I take cause memory loss, Having both my wife and myself monitoring everything assures me I will get the meds on time. 100% love this app.
- [R28] Amazing app: Finally found this great App that is very straight forward easy to use and manage with great features.
- [R62] Lifesaver: My pills increased after being in the hospital. I couldn’t keep up with all the different times I had to take them. This app is wonderful. Easy to use and setup. A lifesaver for me.
- [R14] Great app: I have been looking for a medicine tracker to keep track of my medication that has reminders for refills. Also that keeps track of how many doses I have and when I get low. When to take my medication to ensure I don’t miss a dose and I have found this app to be fantastic and very helpful. I would recommend this app for anyone
- [R32] Crashes and lags: I’ve used this app for years and the issues just keeps getting worse. Stuck refreshing in the background every 2 seconds (literally) and won’t let me mark anything, check interactions, nor read any of the articles, etc. It can be really frustrating. I’m bummed to have to switch cause this one used to track interactions and has all my history :(
- [R69] The PERFECT App!: It’s rare that I do reviews! But as someone who is a walking pharmacy, it’s been hard to find a decent medication reminder app. This has everything I’ve ever wanted and more! No ads, the ability to pause a pill’s reminders temporarily, you being able to choose when you want to be reminded when to refill, repeated reminders, drug interaction checkers… the list goes on and on, but
- [R150] Overall - Very Happy: As many are, I’m dealing with some serious health issues, and weird and obnoxious side effects. I use this app to help me take control of my meds, and it can tell you when you are low on meds and subtract out each dose (but I haven’t gotten that far yet).
- [R25] Need to sync meds with Apple health: Great app for reminding and family tracking but it should sync the med list and if taken with apple health. You shouldn’t have to add the meds from scratch it should sync the meds and only need to manually touch the fields that apple did not have. Currently if you want to keep your meds in apple health you need to track both apps separately.
- [R61] Great idea, bad app!: Been looking for an app that can help my mom track her medication and allow me to see updates on it since she has early dementia and if she forgets a dose I can remind her. I was hopeful this app would work for that, because the system is “program” for it. However, this features are a mess! The meds list suddenly disappeared from the “friends” profile not allowing me to see i
- [R107] What a great app!: This app has been a godsend in helping my family member to remember to take some important meds twice a day. It is also great for me as their medifriend. I no longer have to call and nag them near as often. It gives me peace of mind, to just glance at the app and see that they’ve taken their meds. The slight hiccup is that the app is not very consistent about when it will alert
- [R6] Was very useful but not now: I have used the app for years and now it crashes all the time. It takes up to 30 attempts to open it. Contacted them and zero fixes but they told me they would fix it.
- [R17] Very glitchy and bugged: Pages often “bounce” glitch out several times and app is unresponsive a lot. Not worth the time or effort. This really is shoddy work by the devs as it’s always done this for me across different devices
- [R24] Super app: I have been using Medisafe for a couple years. I have been very pleased with the performance up until recently. It is now hard to open to open, and keep open. I just updated to IOS 26.5. Now I can’t get it over at all help!
- [R12] App is broken: The app reminds you every 10 minutes to take a schedules dose. There is no way to change the time interval. So if are busy and can’t acknowledge the reminder, you could have a dozen or more reminders in less than an hour. It wastes battery life. Still not fixed.
- [R16] Love the app, issue with notifications: I’ve used Medisafe for years on Android, but now I have no control over the notifs. And it does this thing, where it notifies three times in 10 minute intervals, after med time. And this is driving me insane. It seems hard coded? How can I make it stop??
- [R45] Inaccurate inaccurate inaccurate: Reminders are incorrect, badge count is incorrect. For example reminders should not go away until I get rid of them or I take/skip the medicine. Also, if you mark a meds as taken from a reminder and the app is opened, it will still show as not taken.
- [R46] Worked for a couple weeks: I have to take a shot of something every two weeks, so I was enjoying this app for a while. I honestly forgot I was supposed to take it today until I heard FedEx arrive with my next few doses. I never got a notification from this app, even though it says the correct timeframe yet also says no future doses. I’ve tried changing it, but keep getting an error. Hopefully this
- [R2] Unable to edit: Once a med is entered and saved it is not possible to change the times of dose. The drop down edit menu does not have many options. Cataract surgery eye drop reminders are not recommended with this app. The three ocular drop meds are combined into one bottle now. It is not offered in the selections of eye drop drugs. The drops for each eye overlap as they start within two weeks of
- [R49] Long time user, but: I have used Medisafe for years. Paid for the upgrade to track kids’ meds and even our senior dog. Now I have new meds to take and I can’t add them to the app. I even tried deleting some and…nothing. I have 4 meds I need to track for a while and no way to add them. I don’t want to find a new app, but if this can’t be resolved, I’ll have to.
- [R64] Used to Love, Now It’s Useless: This app was wonderful until it wasn’t. Now it won’t let me add my new medication, it’s all “Try again later” and “Contact Support.” But there is no way TO contact support; selecting that button just takes me back to the main screen. I’ve got years of history in this app and now it’s useless to me. And my mom has been having the same problem since last 2025.
- [R67] From useful to useless !!: Was easy to set up, so much I purchased upgrade. Then notification quit notifying at certain times now I can’t even add new medications without a something went wrong. So I went to help and got a something went wrong error. App is now totally useless with no help available. Keep searching till you find an app where the developer knows what they’re doing!
- [R3] Only saves 30 days history: I wish I’d known before I committed to this app that it only stores the last 30 days of history. I’ve been using it to track symptoms and medications for our cat. We showed up at the vet yesterday and found that I couldn’t see the history since the last time we brought him in. There were also a few minor glitches that I was willing to overlook because it had the feature
- [R8] Not connecting to watch: Message on watch says connection not reachable. Was working. Checked everything on watch and phone, updates, etc. It’s a must have for me.
- [R26] Stopped syncing: This app I was worked great until about a couple years ago and no matter what I do it Will not sync correctly with my Apple Watch. It shows medicine that I no longer take. And the ones that I do take if I put I take them it does not sync it to my Medisafe on my iPhone.
- [R48] Might want a refund: I really hate that I haven’t been able to sync between my iPhone and iPad. I also would love to be able to tell the app to shut up unless I specifically ask for the Management alarm
- [R23] Too difficult now: I’ve used this app for several years - it was free and very helpful and relatively simple. Now it costs $60 yr, and I can’t even navigate your transition. Very sad to lose this reminder.
- [R37] Paid: How exactly is it fair that this app is paid only now? We can’t even access our data to have the option to leave because this big notification that requires payment shows up when trying to open the app. I’m not paying you to set a reminder for my medication. This app is trash to me now.
- [R43] Use to be free: It seems everyone wants a subscription including this app which hasn't changed in the years I've been using it.
- [R54] Become PAID APP: It was good app really but now becomes paid app can't use it till i pay i lost all my progress and how many pills left really it just rewind my life , i hate u
- [R13] Reminder sound: Reminder sound not loud enough. Would be more effective if alerts were continuous until user responds. Or provide that option.
- [R118] Please add more med alerts: I really like this app. I can check my medications and if I took one already so I don’t accidentally overdose. Everything is mostly okay with this app, there’s just one tiny problem that I have. This app doesn’t have that many medsafe alerts. It has a lot of stuff like politics and adult shows. I think it would be really nice if you could add your own medsafe alerts lik
- [R9] Not terribly impressed: This works fine for what functions it does offer. But I feel like a big thing that’s missing is the ability to set medications for certain hourly intervals. Like if I take Tylenol at 1, I should be able to automatically set the app to remind me to take it at 7/after 6 hours
- [R19] Every other day option doesn’t work: I select “every other day” and the app still puts the reminder for every day. Uninstalled
- [R30] Need to be able to edit dosage when using mg/ml: When trying to add new medications and edit their strength, we need a better editing tool in the mg/ml feature. As of right now there is no way to dictate if the dosage is something like “4mg(5ml)” because the only option is to enter numbers and periods when editing the strength, there is no ability to add a dash (/) in order to show what the actual
- [R27] If you like your data being illegally sold…: You’ll love Medisafe!
- [R55] App is great, tiny caveat (UX): Sponsored section (For You) took over my app and blasted me with HIV information because of a previous Truvada prescription for about a month; very invasive and unnecessary. App is selling data; not sure how much of it is privacy protected but would not put anything that's personally identifying in here. Opt-out is not obvious but possible. App works great otherwise
- [R60] Used to love it: I’m about ready to uninstall this app. It has so much bloat of unnecessary stuff. And lately, every time I open it, it is on a tab with stuff about HIV meds which I don’t take, and not my pill box. I already switched my partner to a different, simple app. I wanted to keep mine on this so I could identify the different ring tones. There is only one thing this app does sligh
- [R187] Clunky, but works: Free, no ads, just sells your “anonymised” data to pharma and anybody with money. Biggest gripe: it doesn’t use native controls for setting the time, which I use all the time in other apps. Use a standard Date-time picker or roll-to-scroll!
- [R53] Support Nonexistent: Long time premium user whose app is not updating. App is no longer usable - I can’t even delete my account. I have reached out to support for months, in follow up to a suggestion they made that ruined my app, with no response. Phone # and website info do not work. What a total disappointment.
- [R89] Used to love: I used to love this app. It’s great for tracking regular and occasional medications. It has some great customization options like how long a snooze will be. Unfortunately, it no longer works well. For months it has been glitching. After a month or two, I reported the issue to the app developers. They assured me it would be fixed. Many months have gone by and I can no longer tolerate
- [R159] Okay but slow: The app seems OK to use, I’ve used it for years. It seems like recently it is just slow to open and slow to recognize entries.
- [R5] Fix bugs please: Please fix the bug/glitch. The medicine icon shows half of the pill. It’s like it’s cut off. Will update to 5 star when it’s fixed.
- [R21] Newbie w Suggestion: Clever and useful. Thank you. Two suggestions: 1) Enlarge and/or increase contrast of the tiny, tiny little icons at top; 2) add Meal as a category and ask for Start and Finish time. Reason for this one? People who take Carbidopa-Levodopa 3-5 times a day as I do benefit from timing meals 30-60 minutes before or after finishing a meal. Most meals contain protein which defeats C
- [R31] Option to zoom pill icons: Pill icon is small and status on the pill is unreadable. Allow to zoom or make the pills with status larger. Test with those using reading glasses.
- [R34] Reminder: I like that it reminds me to take my pills. Also get to have when going to doctor. I have the list so I can tell the doctor if I have a new medication. But I don’t like it scrolling when I’m trying to locate the medication Im looking for to be able to mark I took it. PLEASE FIX THIS BUG. IM FIGHTING TO MUCH TROUBLE.
- [R76] Disappointed in subscription: I have used this app for YEARS to help with medication management. Now I can’t use it AT ALL without paying for it? Extremely disappointed and frustrated.
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store