Wish
Wish, once a popular platform for cheap goods, is now experiencing a significant decline in user satisfaction due to app instability, increased prices, poor product quality, and problematic customer service, despite some users still finding good deals and responsive support.
Wish, an online shopping app, is currently facing numerous challenges, including frequent app crashes and login issues, which contradict the developer's recent 'optimizations' R12R13R17. Many users report a significant increase in prices, making it less competitive than alternatives like Temu and Amazon, while also citing poor product quality and unsatisfactory customer service experiences R4R7R28R78. Despite these issues, some long-term users still appreciate the variety of products and good customer service R5R24R35.
What users like
What users complain about
- Frequent app crashes, freezing, and login errors prevent users from accessing the appR12R13R17R100
- Prices have significantly increased, making items more expensive than competitors like Temu and AmazonR4R20R28R30
- Poor product quality and items not matching descriptions are common issuesR7R63R247R602
- Customer service is often unhelpful, refusing refunds or being difficult to reachR7R38R68R75
- Shipping costs are high and delivery times are excessively longR20R32R39R117
- Inappropriate content, such as adult items, appears in general searchesR23R36R42
- Issues with refunds for missing or incorrect orders are frequently reportedR7R71R78R80
Latest update · v26.7.8
What the developer says changed (the verdict above weighs this against what reviewers report):
optimizations
Recurring themes
Who it's for
Wish is for users looking for a wide variety of unique and often inexpensive items, who are patient with long shipping times and understand that product quality can be inconsistent R5R24R32. It is not recommended for users who prioritize fast shipping, guaranteed product quality, or seamless app performance, or for those who are sensitive to encountering inappropriate content R7R12R23R39.
Evidence note: The recent reviews skew heavily negative, particularly regarding app performance, pricing, and customer service. While there are positive reviews, they are less detailed and less frequent in the recent sample. The lifetime rating of 4.65 suggests a historical positive sentiment that is not reflected in the current user experience.
Frequently asked
Why is my Wish app crashing or not loading?
Are Wish prices still cheap?
What is Wish's customer service like?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R5] Great Products & Great Prices: I love shopping on Wish because they offer unique , high-quality items that make life easier and more enjoyable.
- [R6] Very Efficient App: This app absolutely works wounders and does very miracle things, my favorite to scroll through is the kitchen accessories, totally worth it
- [R34] Mr: Wide range of products and options available to choose from
- [R61] It’s a nice app: I like that you can find stuff you’ve been wanting for a long time.
- [R3] Prompt Responses: Great customer service.
- [R24] Love Wish!: I love Wish because the prices are great, customer service is great, and I never really have issues with the items. They last as long as you'd at least expect. I also love that they aren't so strict about if you have an older device. They support back to ios 14 currently, when many other apps require newer os, 17, 18 for absolutely no reason. It's a basic shopping app, why do they all
- [R35] Wishes performance: Wish has pleased me with all of their services. I would highly recommend them. They always respond to messages my only complaint is they tell you it will be 1or 2 days before a rep is available. I usually don’t have 1or 2 days to set around waiting on a response. Bu after all of my orders and I’ve had a bunch they have always pleased me.
- [R43] Wish is great: Wishing super cool with all kinds of cool and affordable amazing things. Customer service is super helpful also
- [R12] Fix the app!!!!: It’s says I’m signed out but when I sign in, I get errorrrrr!!!
- [R13] Signing in and reviews: I’ve been waiting for over a month now to leave reviews on the previous items that I received and now I’ve been signed out of the app and when I try to sign back in it just buffers, which is really going downhill and I don’t know how much longer I’m gonna use it honestly UPDATE: still can’t sign back in. Starting to wonder if o got banned even though I don’t think I’ve ever
- [R17] Issues has Risen: This app was fantastic, now I can’t get in it. It says I’m signed out, I never sign out. When I try to sign back in, an error message comes up.. PLEASE FIX The one star will be back to five once you update/fix app.
- [R100] App keeps crashing: When browsing it keeps crashing.
- [R4] Prices: Used to love Wish. I bought a 6 pack of underwear in the past for $35. Now if I want to reorder that same 6 pack it’s $149. Everything has turned so expensive. I may as well get the items from Amazon
- [R20] Just done: So pretty good but laggy and over priced you will see a really cheap thing but the shipping is extremely expensive and so many ai seller's
- [R28] This app used to be good: This app has become very expensive SHEIN is better
- [R30] More expensive than Temu: I was a regular on this app years ago and thought I would check it out again. This app is more expensive than Temu, and thats just sad.
- [R7] Poor products and refused to refund: I bought a laptop case from Wish. The plastic smell is so horrible that even after airing it for a week, the smell is still there. I told customer service about it and requested to refund and I will return the product. They refused saying the product already “fulfilled the requirements”. I insisted and they sound said they will partially refund it as courtesy.
- [R63] Dp James: I joined the WISH FAMILY in 2016 and I ordered a lot of things from them needless to say the items were HORRIBLE the clothes were NOTHING LIKE WHAT THEY ADVERTISED. They were very poor quality and not to mention they charged you for shipping FOR EVERY ITEM THAT YOU ORDERED!!!! OOOMMMGGG When I looked I was being charged for EVERY SINGLE ITEM THAT I ORDERED, I didn’t realize this until it
- [R247] Lights do not work. Disappointed.: Leary to order again. Three of the strip lights do not work
- [R602] Livraison: Delais de livraison très long et souvent l’items choisie ne correspond pas exactement avec notre commande
- [R38] Disappointing: I reached out to support to ask a question & got no answer. I’m working this a week after I sent them the message asking the question. I’ll stick with Amazon from now on, THEY answer messages & offer better products.
- [R68] Not worth: Out of all the shopping aps I’ve tried this one has been the worse in terms of customer service and getting your stuff! I ordered several items from here and yes most of them arrived, late but they arrived! However one of them never showed up. I opened a ticket and tried to get a live agent to help me as the automated agent is no help at all and I was unable to get any assistance! Even
- [R75] They don’t follow there own refund if you don’t receive your order: I’ve contacted the customer service at least 20 times. They keep replying to contact them then a phone number they provided. No one answers the phone . Crazy and what a rule off
- [R32] Great site just awful shipping time: The prices and products I’ve gotten off this site are great, my only issue is the amount of time it takes for shipping and the fact that there’s no option for faster shipping
- [R39] Shipping: Too long
- [R117] You get what you paid for.: For the price, the product is good. Shipping cost is ridiculous and it takes way too long for u to get ur order.
- [R23] Don't try this: If you're wondering why I'm giving a 1-star review, it's because I was searching for a Master Chief costume, and when the results popped up, there were pictures of people's dildos. Isn't that very weird? · translated
- [R36] inappropriate: selling dildos and saying to shove it up my butthole
- [R42] Not for kids: It is most definitely not for kids because I was searching up van shoes and showed v**** and toys ifykyk adults.
- [R71] I want my money back: I orderd stuff in total for 200 dollars and they sent it to the wrong place
- [R78] They will never refund your money: I received a different and much less expensive item than the one I ordered. Wish continuously refuses to refund me my full amount. At first they wanted to give me 15% refund and then they wanted to give me 25% refund and then they wanted to give me 50% but they continuously refused to refund me my full amount. I have had extensive back-and-forth emails with t
- [R80] 100% SCAM: Ordered 50$ worth of baby clothes. EVERYTHING that was under 5$ got refunded BUT here’s the kicker, we used afterpay. So because it was a one time card for the purchase, wish cannot find a way to process us the refund of basically 38$ of items I’m missing. Stuck having to pay the remaining balance to afterpay, even though we won’t ever receive these items.
- [R10] Total crash: For some of reason you can’t get into the app, or to report a problem. Update After deleting and reinstalling the app it won’t load. It just goes to a white screen. Update 2 I don’t know what they did but it’s fixed. Now I can really review the app. I think it’s great. Note most of what I look for are models and gaming terrain I can modify.
- [R11] Not loading: Your system probably needs to be updated or something your app will not load on my iOS system it’s available in the app store but will not load on my iPhone or my wife’s iPhone
- [R9] The wish list: Love Wish, had to leave inflation is tooooo high
- [R25] Sell outs !: Used Roget stuff on hear for free and just pay Pennie’s for shipping , now it’s about money like everyone else…
- [R29] Emerald: I’ve been buying from wish now for a few years they always come through. I only had one issue bought two jackets, both at medium. One arrived as a large, which was a mistake from the manufacturer they had put a medium tag on a large jacket when I contact wish they said they could not return it because of shipping cost and gave me a 35% keep the larger jacket other than that they’ve been s
- [R15] Good products, slow delivery: You have some really good products, however you need to look in as how you can speed up the delivery of the products.
- [R69] Very nice: Shipping prices are better now it takes longer. Just don’t expect it to arrive soon!
- [R21] my review: Wish is a highly good app just needs an adult approval and to clearly identify kids
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store