iMemories

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Fills My Heart With Joy!: I submitted about 15 VHS tapes to be digitized. Watching them and seeing my children when they were babies, special moments like holidays, birthdays and baptisms is truly special will. But being able to hear my mom’s voice again and see her face and those of other family members that have passed away truly fills my heart with joy. Thank you!!!
2. [R5] 5/5 · US Wasn’t ready !: Immediately family was in tears so many special memories all at once! Can’t wait to send more in!
3. [R7] 5/5 · US Video tapes: I sent in 8 video tapes I cannot express how absolutely happy I am these tapes were from 1993 and up my kids can watch and show their kids how they looked when they were babies when they played sports and just goofing around Thank you so much I will be sending more
4. [R9] 5/5 · US Simply the best: Oh my goodness I finally got to getting my 8 mm tapes and DVDs transferred! Family memories that I haven’t seen in a very long time. They were digitized and iMemories did a beautiful beautiful job! It’s put all my digitized family tapes in one place and able to view them and on my laptop, phone on the app on my TV ! Beautifully done ….highly recommend. And the turnaround
5. [R4] 5/5 · US Process: Excellent quick and perfect!
6. [R12] 5/5 · US Family videos: These are absolutely amazing and they were done so quickly.
7. [R21] 5/5 · US Impressive: The end result was wonderful and very timely! My family and I are enjoying long forgotten precious moments! Thank you iMemories
8. [R34] 5/5 · US Cherish the Memories!: iMemories did an awesome job digitizing our old home videos! One of the best decisions I have ever made! Very easy to use with their app. Very fast turnaround! Thank to iMemories, our grown children can relive their childhood with their own children and preserve them for generations to come!
9. [R60] 5/5 · US 50 family VHS Tapes: Family Memories right on our IPhone and TV for sure! This was money well spent to be able to watch our family history dating back to 1980 on all our VHS tapes that a VCR will no longer be guaranteed to work, we can now see them all on BIG screen TV with the click of a button! Imemories digitalized 50 of my VHS tapes for us and we are letting our whole family share our memories
10. [R83] 5/5 · US Love it so far: I haven’t used it to upload so not sure about other people’s issues but yesterday I got my first batch and was so excited to see my parents wedding. It was on 8mm film. Yes the quality isn’t great but that film was sitting at home since 1970. I’m sure film quality wasn’t great then and the film deteriorates after 50 years. I was also happy that I could automatically share with
11. [R151] 5/5 · US Wonderful!: I sent in a box of 8mm videos that my father took in the 70’s. IMemories converted these quickly and posted. I have since started uploading photos and videos of my kids. It’s a great central location that is visible by my family. Great service, great app!! My suggestions are this: Have option to show file name, created date Allow ability to show name under each video in grid vie
12. [R29] 2/5 · US Won’t stay open: Shuts down constantly in the middle of playing videos
13. [R63] 1/5 · US Crashes on Apple TV: This app, at least on the Apple TV, is completely useless. I enter my username and password, it opens, displays the Imemories animated logo twice, then crashes. To reopen it I have to re-enter my username and password, but it does the same thing - crashes. I’d give it zero stars if I could.
14. [R67] 1/5 · US Just horrible.: Keeps kicking me off after going through the process of logging in. How can this be? The service has been nothing but great, up to this app.
15. [R80] 2/5 · US App Does Not Work: The App does not work at all. It simply crashes immediately when opened. The website works a little, but only if you never wish to delete note than one file at a time, or god forbid a whole album. The site will just freeze and that’s that.
16. [R13] 1/5 · US Hidden costs does not allow full download of material: Customer service delayed response hidden cost does not download effectively.
17. [R22] 1/5 · US Beware: They make it seem like you have unlimited access to your movies in their cloud and then they send you a sudden warning at 30 days requiring you pay to access your films in the cloud. A rip off. Download your movies as soon as you get them and be done with their cloud service.
18. [R33] 2/5 · US Rip off: This was way more expensive than other options. They got me with the free shipping, just to charge $18 to ship the tape back. Paid $25 for a 12 minute digital copy, then you have to pay monthly or annual to have access to rewatch your videos? Scam.
19. [R37] 1/5 · US Total fraud: Went thru walgreens. Didn’t want dvds, wanted to download onto pc. Haven’t had a dvd player in 15 years. Paid $175 No email communication. Got on site, said 1 week to dl otherwise call for permission to download. I kid you not. I call. On hold for 45 minutes, whole time #1 in queue, w the time remaining 2:15 & 3:15 for the whole time. Refusing to pay for cloud, says if i dont
20. [R41] 1/5 · US yikes: $60 a year to have black screen videos that dont play
21. [R43] 2/5 · US Streaming video just doesn’t work: Do I spent a few hundred dollars getting old videos digitized. The entire process was great. However, when trying to stream through the app, the video constantly freezes and continues to play sound but the video is frozen. Give stars for the process but one star for the app. A streaming video service that won’t stream is pretty useless.
22. [R45] 2/5 · US Ehh: When the videos play, they’re great. The quality is good. However I would say the videos only work about 20% of the time. Sometimes it takes me an hour to watch a 10 minute video. They rarely load, and sometimes stop in the middle. No matter how long I let them buffer, they just won’t work. Sometimes the sound works without the video, and other times the video works without the sound. I have
23. [R46] 1/5 · US Terrible playback: This service is great in concept but the playback is terrible. Pauses and freezes while audio still playing in the background. Not a WiFi issue, strong signal provided. Unreliable and no easy way to get real tech support or report issues other than email which has gone unanswered. Hard to enjoy a family night reliving old memories as intended with the bugs. Sure would like to se
24. [R70] 2/5 · US Uploading new videos to existing account: It’s almost impossible to upload new videos to the existing account. It just spins and spins. I had to remove the app and redownload because it wouldn’t go off the uploading screen for days but never uploaded any videos.
25. [R72] 2/5 · US Doesn’t work: This app works ok at first. Then it simply quits uploading anything. I turned off my phone, exited the app, even deleted and reinstalled. It still won’t upload my photos. I even checked on another device. This app is so frustrating and barely works.
26. [R79] 1/5 · US Took my money and failed to deliver the service: I requested a refund which they refused to give me. I had the app one day. It didn’t work. I couldn’t upload videos which was something they advertised, and they kept my money. The correct thing for them to do was to return my money since they failed to deliver the product they advertised. Buyer Beware!!!
27. [R81] 1/5 · US App Not Good: Help! Trying to use my existing app I have and have to go directly to website. Want to upload pictures but cannot.
28. [R19] 3/5 · US Missing minutes from my Fathers last video.: I told the company by email, minutes were missing from a video when they added digitized video to my app, I downloaded here. I confirmed missing minutes to them by email, twice. No reply second time. No one answers their telephone. Payment is required upfront of service. I did not receive an actual receipt. The app is expensive and it offers no
29. [R42] 1/5 · US No technical support: The app stopped working on my son's iPad. Deleting and reinstalling did not help. So I called iMemories customer support and was told that they provide no support for their app. So we are stuck.
30. [R61] 1/5 · US Both the Imemories app & website tools need lots of work!: Neither the app or website tools are easy to use to make simple edits & even the emails to support resources lead to instructions on how to do simple things like trim a video that simply do not work as described.
31. [R74] 1/5 · US Buggy App: I love the service, but the app is horrible. Only can see the pictures in the album initially and then as soon as you scrollit goes to showing only one preview. Only works on the browser. This has been the case for years. Come on, iMemories. Fix this.
32. [R75] 2/5 · US Does not work as stated: Overall I’m happy with the quality of the videos they created but the organization and app is not as easy as it could be. I wish we could label the individual clips within one album to help with organization. Also the app does not automatically sync with your photos or videos from your phone like it says it does. Would I be great to have all my. Ideas in one place which i
33. [R76] 1/5 · US Broken: I haven’t been able to access your site unless I go directly through imemories.com . The app is broken, so I will pay to get my videos out in physical form and will have to go. I have been a loyal subscriber for many years. It’s too bad, I even put up with the amazing slow upload time.
34. [R44] 1/5 · US Waste of time and money.: I sent in original negatives from my parent’s wedding from 1958. The pictures I received back after paying for AI enhancement had strange lighter swirl marks on some of the pictures. This may have been from marks on the original negatives. But I could have used a basic photoshop utility to blend in the lightened marks. If AI can restore faded and grainy pictures as has be
35. [R59] 1/5 · US Background music - nix!: Video was an interview of a Pearl Harbor vet - only thing you hear is music, no voices of the interview
36. [R62] 1/5 · US Bad quality & cut videos: The recording of my videos were a very bad quality and the biggest issue is that every video starts with the last one second of the video before that. It is like they didn’t cut it at the right spot. It makes it really hard to find the video you’re looking for.
37. [R64] 1/5 · US Terrible Misleading Customer Service: Company deleted my album after I paid for the service. When I saw I had 13 videos archived, I re-subscribed to learn that iMemories deleted precious family memories, and will not allow me to access videos I paid to have digitized.
38. [R94] 2/5 · US Where are our videos: Logged on and all our videos are gone? What happened ?
39. [R95] 1/5 · US Shameful. Worthless.: Completely worthless. And we pay for it dearly. Find a better option. Shame on you iMemories for now allowing us access to our videos AS PROMISED. SHAMEFUL.
40. [R105] 1/5 · US THIS APP NEEDS AN UPDATE: UPDATE YOUR APP! I am not seriously paying for both monthly & yearly , and unable to view my content!!! This is ridiculous
41. [R24] 5/5 · US Family videos from the 80’s and 90’s: Worth every penny. Clear video and audio.
42. [R30] 5/5 · US Memories: I am so pleased with the quality. iMemories brought to life 65yr old photos from a slide. I can't wait to show my family.