Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Billdu

65
User verdict / 100 High confidence Divided

Billdu is a highly-rated invoicing app praised for its ease of use and organizational features, but recent updates have introduced significant bugs, particularly with client data disappearing and poor customer support, leading to a decline in user satisfaction.

4.8★ lifetime (25,559) Free to download since 2012 by BILLDU LTD updated 0.5 mo ago recent negative 10% 120 reviews across 4 regions
Data Disappearing Customer Support App Stability Pricing & Value Ease of Use
5★753
4★64
3★24
2★21
1★75
recent reviews across 4 regions, vs the 4.8★ lifetime average

Billdu is an invoicing and estimate app that many users find easy to use and helpful for organizing their business finances. However, recent updates have caused critical issues such as client names disappearing from invoices and estimates, frequent app crashes, and a lack of responsive customer support, frustrating long-time users.

What users like

  • Easy to use and understand for creating invoices and estimatesR3R13R30R34
  • Helps keep business organized and professionalR1R28R41R49
  • Convenient for on-the-go invoicing from a phoneR17R121R605

What users complain about

  • Client names and information frequently disappear from invoices and estimates after saving or sendingR56R7R86R90
  • App experiences frequent crashes and glitches, sometimes leading to data lossR61R91R106R168
  • Customer support is unresponsive, difficult to reach, or unhelpful, often relying on AI botsR56R94R116R131
  • Perceived as expensive, with rising prices and features moved behind additional paywallsR24R95R112R119
  • Performance issues like slow loading times and general sluggishnessR135R278R333R366

Latest update · v26.6.14

What the developer says changed (the verdict above weighs this against what reviewers report):

A little tune-up for your invoices! We've smoothed out a few rough edges, fixed some pesky bugs, and made things run a little more smoothly. Here's to getting paid faster!

Recurring themes

Data Disappearing negative
A widespread and critical issue where client names, addresses, and sometimes entire estimates or invoices disappear after being saved, edited, or sent. This contradicts the developer's claim of 'smoothing out rough edges' and 'fixing pesky bugs' in the latest update.R56R7R60R90
App Stability negative
Users report frequent app crashes, estimates disappearing, and general buggy behavior, making the app unreliable. This directly contradicts the developer's notes about 'fixing pesky bugs' and making things 'run a little more smoothly'.R56R61R91R106
Customer Support negative
Many users express extreme frustration with the lack of effective customer support, citing unresponsive chat, AI bots that disconnect, long waiting times, and no phone number for assistance.R56R94R116R119
Pricing & Value negative
Users feel the app is becoming too expensive, with prices increasing and features previously included now requiring separate payments or higher-tier subscriptions. Some also report issues with subscriptions not being recognized or being charged after cancellation.R24R95R112R119
Ease of Use positive
Despite the recent issues, many users still praise the app for its initial simplicity and ease of creating invoices and estimates, making business operations smoother.R1R3R13R17

Who it's for

Billdu is for small business owners who need a simple, on-the-go solution for creating invoices and estimates and appreciate an organized system R1R17R34. It is NOT for users who require reliable data saving, responsive customer support, or who are sensitive to increasing subscription costs and feature changes R56R91R94R95.

Evidence note: The recent reviews show a strong negative trend, particularly regarding data loss and support, which contrasts sharply with the high lifetime rating. The developer's release notes for the latest update claim bug fixes and smoother operation, but recent user feedback directly contradicts these claims, indicating ongoing or new issues.

Frequently asked

Does Billdu reliably save client information on invoices?
No, many recent reviews indicate that client names and information frequently disappear from invoices and estimates after being saved, edited, or sent, which is a major point of frustration for users R56R7R90R100.
Is Billdu customer support responsive and helpful?
Based on recent reviews, Billdu's customer support is widely criticized for being unresponsive, difficult to reach, and often unhelpful, with users reporting issues like chat crashing, long waiting times, and reliance on ineffective AI bots R56R94R116R131.
Have recent updates improved Billdu's performance and stability?
Despite developer claims of bug fixes and smoother operation, recent updates have been associated with increased app crashes, glitches, slow loading, and data loss, leading many users to report a worsening experience R61R91R106R169.
Is Billdu considered an expensive app?
Many users perceive Billdu as expensive, with reports of prices increasing (e.g., nearly $30 a month, over £100 a year) and features that were once included now requiring additional payment or higher-tier subscriptions R24R95R112R119.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Operation: Easy to understand
  2. [R13] 4/5 · US Very easy to make invoices: Fast and easy invoice maker, really like simplicity of this app. Thank you so much.
  3. [R30] 5/5 · US Easy to use: Makes invoicing and sending estimates so easy! Love it!
  4. [R34] 5/5 · US Good for small businesses: It’s easy to use, I really enjoy how simple it is to write an invoice or write up an estimate. I have a small HVAC business and it’s been very helpful!
  5. [R1] 5/5 · US K&B Floors and more: I absolutely love this app. It keeps everything so organized. From deposits to sending thank you notes for there payments. It is like having a secretary .
  6. [R28] 5/5 · US Excellent App for your business, big or small: I've relied on this app for several years, and it keeps getting better. Its interactive, user-friendly design makes running my business and serving customers effortless, plus the team constantly pushes smart innovations. Support is top-notch, pricing is fair, and after years of use my business has truly taken off. Any business owner who wants an acce
  7. [R41] 5/5 · US Accurate Angles: The app is incredibly helpful and keeps our business in order. Thank you Billdu
  8. [R49] 5/5 · US Best App for Businesses!: I have been using this app for 7 years and I gotto say, it makes my life easier and my business way more professional!!!!!! I use this app for my painting business, very easy to use and professional, save me lots of time and i don’t have to use the computer. You can do anything with this app!!!!! 100% recommended from me!!!!!!! Also the best costumer service for any needs
  9. [R17] 5/5 · US Tj: Great app!! Really easy to use and simple to use on the go! Thank you all at billdu!!! Process made simple!! I love my on the go invoicing!!! Love this system!!!!! It’s awesome!!!!!
  10. [R121] 3/5 · US Glitches: Great app. I get everything done from my phone. Saves me time and money. I’ve had issues with client names being deleted while making changes to their quote. It seems very difficult to find any way to contact or talk to someone about my issues. I am able to manually go in and add their name every time I make a change so no data loss but it is frustrating since I have so much info in this
  11. [R605] 3/5 · CA Old school not tech savvy: It took just a few mins to learn how this works and now I do the quotes immediately right after I see the client .and all my records are perfect .thank you you have saved me time and money . Barry melsted Custom Concrete Repair
  12. [R56] 1/5 · US Disappearing names: My invoices are losing customer names and costing me money and time . When I tried to get customer service assistance the chat keeps crashing the app . Will be looking into alternative options moving forward. Keeps asking for a review when I'm in the middle of invoicing. After my subscription is up I'd rather do it by hand .
  13. [R7] 3/5 · US Names on invoices keep disappearing: Names on invoices keep disappearing
  14. [R86] 1/5 · US Glitches: Will not save client names,looses estimates.
  15. [R90] 1/5 · US Needs bugs fixed: Randomly deletes clients off of saved invoices.
  16. [R61] 1/5 · US App does not allow to Attach pictures: When I attach saved pictures to Estimate the App closes the Estimate and entire Estimate disappears/ get lost , can’t find it / Have to restart from the beginning. Sucks
  17. [R91] 1/5 · US I lost all my invoices!: Apparently, the app crashed and I’ve lost all my invoices and payments due. There’s no customer service so I’m stuck having to figure out who owes what and how much income is come in?
  18. [R106] 2/5 · US Love the app (but always dealing with bugs): First off, I’ve used this app for over 5 years now and have paid for premium for the entire time. I absolutely love Billdu more than any other estimating app, and I’ve tried them all. My issues- it always seems to be bugged, new ones pop up, they take care of it and then new bugs come up again. It’s frustrating. The newest issue is that all my estimat
  19. [R168] 1/5 · US App and customer service awful!: Do Not Use them!! Nothing but crashes and if you try to get support good luck they are never in and it’s all chat or email and they take forever to resolve any issues!
  20. [R94] 1/5 · US No support: I can’t contact support, I click on support and it does nothing. Every time I send an estimate or an invoice it deletes the contact information from the document and then I need to edit the document to add the contact information back. This has been going on for months and none of the updates have done anything to even give me the ability to contact support about this. Fix it and I wil
  21. [R116] 1/5 · US Support is Horrendous: Support for the application is horrific. If you have any issues or upgrade, the application may not work and trying to get someone online is next to impossible.
  22. [R131] 1/5 · US Was great until you need help no one answers: I have been using this as a premium subscription for a while now I cannot send invoices so I cannot collect payments either and there is no one to help you minus a AI bot. This isn’t acceptable I have been suing this for years now I will have to find another company
  23. [R24] 3/5 · US Great app, but little pricey: I like the app but it is a bit expensive and has some minor issues, but makes onsite billing easy.
  24. [R95] 1/5 · US Save your money: I was a subscriber since 2019 and loved it for the first couple of years, but around 2025 things started going downhill. Like any company, they got super greedy, prices jumped to nearly $30 a month, features that used to be included were pulled out and turned into separate paid apps, and the value just wasn’t there anymore. On top of that, customer support became painfully slow, i
  25. [R112] 1/5 · US Money hole App: I’ve been using this app for almost 2 years now . This app is a money hole and that’s being minus about what I should really say. They charge 1499 a month to be able to add clients send out estimates keep track of everything. But you can only have so many clients saved before they’re asking for more money a month to be able to add more people to your contacts. Still in search of an
  26. [R119] 2/5 · US This app sucks: If you have an issue an AI bot is there to help you and then disconnect from the conversation without warning. I paid for a yearly subscription only to find out I can only do invoices not estimates but for some extra cash I could. Who built this inconveniently confusing app. My membership wasn’t over until may 14 2026 but some how it’s expired 2 months early. Give me my money back
  27. [R135] 1/5 · US Developer socks: I have this app long time but lately every update you can nut work with it and when you send them a message to fix it it looks they don’t know what they do for last tow update they can’t fix the problem and they told me to throw the app and install it again and I did that and still same problem, write now the app is very slow I can’t work with it. do not buy this app.
  28. [R278] 2/5 · GB Slow and glitchy: Super slow to load and crashes a lot also it makes your keyboard go funny and makes numbers into letters from different languages
  29. [R333] 2/5 · GB Sort of: The app is good when things work. When they don't the support will just tell you that you need to download the app again or that they will upload something for you. That's not the experience you should be getting. While writing this review I'm looking at my ipad where the quote I'm sending has been loading and loading for about 5 minutes now. I already know I'll need to do the whol
  30. [R366] 1/5 · GB Slow: This app and on computer is so slow to send You need to look at your server
  31. [R60] 3/5 · US Review: After emails are sent it takes off the recipients name so I have no idea who I sent what to.
  32. [R100] 1/5 · US MAJOR PROBLEMS!!!!! You dont want 2 pay 4 this app unless it gets fixed!!!! Not worth the headache!!: Since the last couple updates this app has been buggy and increasingly worse to the point that after using for several years we are going to have to quit. It started by not saving the names on the invoices after a change while still in the file. But I just noticed today that it is deleting all the
  33. [R169] 1/5 · US Update screw things up: Getting frustrated. Updates always seem to cause some issue with what was once a great and very useful app. Not sure if they even test before release. Leave it alone guys. Customer service is usually 24 hours out. A live chat would also be helpful to answer quick questions. Billy the bot can be helpful.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store