Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Trendyol

55
User verdict / 100 High confidence Divided

Trendyol offers a wide variety of products and generally fast delivery, but recent user reviews highlight significant issues with inconsistent pricing, poor product quality, and frustrating customer service, especially for international users.

4.7★ lifetime (107,080) Free to download since 2012 by DSM Grup Danismanlik Iletisim ve Satis Tic. A.S. updated 0.1 mo ago recent negative 44% 120 reviews across 4 regions
Pricing Discrepancies Customer Service & Support Product Quality & Accuracy International Accessibility Delivery & Logistics Refund Process
5★238
4★37
3★21
2★22
1★207
recent reviews across 4 regions, vs the 4.7★ lifetime average

Trendyol is a shopping app with a broad selection of products, often praised for its convenience and quick delivery. However, recent feedback indicates a decline in user satisfaction due to issues like prices changing in the cart, receiving low-quality or incorrect items, and difficulties with customer support and refunds.

What users like

  • Wide variety of products and brandsR11R21R61R76
  • Generally fast delivery and refund processR5R17R58R61
  • Easy to use interface and good overall experience for some usersR11R17R24R61

What users complain about

  • Prices frequently increase when items are added to the shopping cartR16R43R63R69
  • Poor product quality, often not matching descriptions or imagesR2R5R10R11
  • Customer service is unhelpful, unresponsive, and struggles to resolve issues like refunds or incorrect ordersR10R19R25R36
  • Lack of English language support and international shipping options limits usability for non-Turkish speakers and those outside TurkeyR20R34R51R56
  • Issues with delivery, including delays, lost packages, and receiving incorrect itemsR31R42R52R54
  • Refund process is problematic, with users not receiving their money or returns being rejectedR48R67R76R114
  • High volume of notifications with loud sounds are annoyingR12R39R340
  • Some users report issues with discount codes not applying or being removedR47R65R89

Latest update · v8.8.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We have updated our app for a smoother and more enjoyable experience. With performance improvements and bug fixes in the background, shopping is now more reliable than ever. We will keep making regular updates to make things easier and more secure.

Recurring themes

Pricing Discrepancies negative
Many users report that prices displayed for products increase significantly once added to the shopping cart, leading to frustration and distrust.R16R43R63R69
Product Quality & Accuracy negative
A frequent complaint is that products received are of poor quality, do not match the descriptions or images provided, or are completely incorrect items.R2R5R10R11
Customer Service & Support negative
Users widely criticize the customer service for being unhelpful, unresponsive, and failing to resolve issues such as incorrect orders, returns, or refunds. The reliance on AI responses is also a point of contention.R10R19R25R36
International Accessibility negative
Many international users express frustration over the lack of English language options, inability to select their country (e.g., US, Canada, UK) for shipping, and difficulties placing orders from outside Turkey.R20R34R51R56
Delivery & Logistics negative
Issues include delayed deliveries, lost packages, receiving items that were not ordered, and problems with fragmented shipments for a single order.R31R42R52R54
Refund Process negative
Users report significant problems with getting refunds, including claims of refunds being issued but never received, or returns being rejected without valid reasons, leading to financial loss.R48R67R76R114

Who it's for

Trendyol is for users who prioritize a wide selection of products and potentially fast delivery, and are comfortable navigating potential issues with pricing, product quality, and customer service. It is less suitable for international users who require English language support or shipping outside of Turkey, or those who expect consistent pricing and reliable customer support R20R34R51R56.

Evidence note: The recent reviews skew heavily negative, particularly concerning pricing discrepancies, product quality, and customer service. While there are positive reviews praising variety and delivery, the volume and specificity of negative feedback suggest these are widespread issues. The developer's notes mention 'performance improvements and bug fixes,' but recent reviews still report app issues like freezing and difficulty navigating R21, indicating these fixes may not have fully addressed user concerns.

Frequently asked

Does Trendyol ship internationally?
Based on recent reviews, Trendyol does not widely support international shipping, with many users in countries like the US, Canada, and the UK reporting that their country is not available for shipping or that they cannot place orders from abroad R34R51R56R77.
Are the prices consistent on Trendyol?
No, many users report that product prices frequently increase when items are moved from the product page to the shopping cart, leading to frustration and a lack of trust R16R43R63R69.
Is Trendyol customer service helpful?
Recent reviews indicate that customer service is generally unhelpful, unresponsive, and struggles to resolve issues such as refunds, incorrect orders, or delivery problems, with some users noting a reliance on AI responses over human assistance R10R19R25R36.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] 4/5 · US güzel: ürün çeşitliliği ve kullanım kolaylığı açısından güzel bir online alışveriş uygulaması fakat ürünler kalitesiz gelebiliyor bazen
  2. [R21] 5/5 · US Good: Good for diversity if products and brands. But it’s too heavvvvvvvvy to navigate!!!
  3. [R61] 5/5 · US Great store: A great, easy-to-use store with fast shipping and delivery. It offers beautiful, diverse products and fantastic discounts. I recommend it to anyone seeking variety and excellence. · translated
  4. [R76] 2/5 · US Problem with refunds: The website is excellent, with many diverse products and good prices. However, their problem is with returns; they give you a transfer number, but you never receive the money. This happened to me twice. So, the last time I bought a defective pressure cooker, I didn't return it to avoid the hassle of dealing with the bank to no avail. · translated
  5. [R5] 2/5 · US Why you put cheap products and double the price!: I ordered a pet cage which is high price and when i received it it was cheap quality and with no instructions at all ! The only good thing is the delivery and refund! Which is fast
  6. [R17] 5/5 · US h: uygulama gerçekten muhteşem herşey sıkıntısız neredeyse elime ulaşıyor şimdide tişört siparişi verdim çok güzel geleceğini umuyorum teslim edilme süreside çok kısa çok güzel🥰🥰
  7. [R58] 5/5 · US Trendyol: Hemen teslim ediyorlar tavsiye ederim
  8. [R24] 5/5 · US ): uzun süredir severek güvenle ve tavsiyeyle kıllanıyorum bence daha iyisi şuan piyasada yok.
  9. [R16] 3/5 · US Shopping from Trendyol: The website is good, but the price changes as soon as an item is added to the cart. This happens with every product I choose, which reduces trust in the site and makes it an unreliable and untrustworthy store. · translated
  10. [R43] 3/5 · US the prices: the prices increase when i put on the cart
  11. [R63] 2/5 · US Different prices: Items get higher prices when added to cart?!?!?!
  12. [R69] 1/5 · US The product price before adding it to the cart differs from after adding it, even though it says free delivery. · translated
  13. [R2] 1/5 · US Bulaşma: Bu trendyol dan asla bişey almanızı tavsiye etmem her aldıgım ürün problemli
  14. [R10] 1/5 · US TRENDYOL IS NO MORE PERFECT LIKE BEFORE: I used to be one of those first who used Trendyol , I was happy with shopping from the site or the app Since they started depending on ai response everything is upside down 👎 My recent and last order will be with Trendyol was not matching the material description at all in the app in addition to separate my order while it is from the same supplier.. I asked
  15. [R19] 1/5 · US Eng: Bad at problem-solving. · translated
  16. [R25] 1/5 · US Jeddah: Unfortunately, their customer service is poor, especially after ordering a product and paying the amount. · translated
  17. [R36] 1/5 · US Çok kötü: Destek ekibi hiçbir sorunu çözmüyor.
  18. [R20] 1/5 · US Need English: Don’t read Turkish. Found a product but can’t read the Turkish checkout screens. Cancelled my order. Will find some where else. I am a American living in Göcek. Very disappointed
  19. [R34] 1/5 · US Yurtdisindan Turkiye icine siparis: Kocaman bir sirket dusunun, global bir dunyada baska bir ulkede yasayip istanbuldaki annenize hediye alamiyorsunuz.. Neden??? Cunku Turkiye numarasi girmek zorundasiniz. Ordan dogrulama kodu gelmek zorunda.. Hakikaten sozun bittigi yer.. Yillardir ayni.. Yerel pastanelerden bile Amerikadaki kartimla hic telefon vs gerekmeden siparis verebiliyorum ama Trendyol da
  20. [R51] 1/5 · US My country not available: How am I able to download this app in the United States, but there is no option to choose as my country??? Will I even be able to order?
  21. [R56] 1/5 · US Shipping to US: They don’t have shipping to the US☹️
  22. [R31] 3/5 · US Delivery of goods and products: Delay beyond the agreed-upon time between the customer, seller, and store. · translated
  23. [R42] 1/5 · US Complaint: Delay in resolving issues. Delay in delivering goods. · translated
  24. [R52] 1/5 · US My order: My order hasn't reached me, even though it's in my area. I don't know the company, how to contact them, or their location. Trendyol 👎🏻👎🏻👎🏻 · translated
  25. [R54] 1/5 · US Jeddah: A terrible app, I don't recommend it to anyone. You order one thing, and they deliver something else, wrong. Very, very bad. · translated
  26. [R48] 1/5 · US Poor customer service and return policy: Encountered 3 problems with them 1. You get free delivery above 100 SAR but if you return an item and the total of the items you are keeping is less than 100SAR they deduct the return fee from the total refund 2. I returned items as they were different from what advertised and they decided to reject the return twice , stating either the seller didn’t recei
  27. [R67] 1/5 · US No refund: I returned two items successfully, and they claimed that the refund had been issued but I never received my money! I contacted customer service several times and they repeated same thing but nothing reach my account!
  28. [R114] 1/5 · US Beware, this platform is a scam: I received the wrong item and returned it. The seller refused the return, saying it was the wrong item. I contacted Trendyol, and they said they couldn't do anything for me. Imagine, the platform and the sellers took all my money, they are scammers. And now they've blocked me from rating the seller so I can't say he's a scammer, even though I ordered from him. · translated
  29. [R12] 1/5 · US Bildirim sesi çok yüksek: Bildirim sesleri patlıyor bi anda korkmaktan bıktım her seferinde lazım oluyor diye silemiyorum da.
  30. [R39] 4/5 · US BABAANNEM: Uygulama çok güzel ama o bildirim sesini değiştirin Allah aşkına gece gece bildirim geliyor çok korkuyorum
  31. [R340] 3/5 · GB Uygulama iyi ama: 20 dk’da bir bildirim gelmesi sinir bozucu. 1 kg sıvıyağ bilmem kaç tl olması umrumda değil :)
  32. [R47] 2/5 · US Discount.code: They told me that i will get 40 % discount for my first order but they did not give it to me really disappointed
  33. [R65] 1/5 · US Bad app 👎🏿: This is the first time I downloaded Trendyol on my phone, and I had a welcome discount code. But when I logged into my account on my sister's phone, all the codes and discounts disappeared. I do not recommend it. · translated
  34. [R89] 5/5 · US İndirim kuponu uygulanmıyor?: İnsirim kuponu uygulanmıyor?
  35. [R77] 1/5 · US Shopping in the USA: When will the US be able to shop on Trendyol?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store