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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

MLB Ballpark

30
User verdict / 100 High confidence In trouble

The MLB Ballpark app, despite a high lifetime rating, is currently receiving overwhelmingly negative feedback from recent users who report significant issues with ticket access, app functionality, and a frustrating user experience, often contradicting the developer's claims of improvements.

4.6★ lifetime (1,277,071) Free + in-app purchases since 2012 by Major League Baseball Advanced Media updated 0.3 mo ago recent negative 86% 120 reviews across 4 regions
Ticket Access & Transfer App Functionality & Stability User Experience & Interface Login & Verification Issues Customer Support
5★55
4★9
3★7
2★30
1★387
recent reviews across 4 regions, vs the 4.6★ lifetime average

Recent reviews for the MLB Ballpark app highlight widespread frustration with its core functionality, particularly regarding ticket access, transfers, and the purchasing process. Users frequently encounter errors, login difficulties, and a confusing interface, leading to a significantly negative sentiment despite the app's high lifetime rating. While some users appreciate features like game tracking and concessions, the critical issues with tickets overshadow these positives.

What users like

  • Easy to use for some users for buying and accessing tickets, with better prices than other sellersR3R71
  • Convenient for storing tickets, tracking games attended, and finding stadium informationR42R112R131R178
  • Ticket transfer feature works easily for some usersR119R148
  • Customer service can be responsive and helpful for ticket access issuesR286

What users complain about

  • Frequent inability to access or transfer purchased tickets, with tickets not appearing in the app or walletR4R8R9R10
  • The ticket purchasing process is confusing, complex, and often requires switching between the app, web, and emailR2R103R160R51
  • Users experience numerous app glitches, errors, and loading issues, including blank screens and failure to openR6R15R20R26
  • Persistent login and verification problems, including forced password resets and two-step verification, make the app difficult to useR11R12R27R32
  • Poor or non-existent customer support, with useless AI assistants and difficulty reaching helpR24R30R36R44
  • Concerns about privacy due to required personal information like phone numbers and birth datesR37R49
  • Some users prefer physical tickets and find the app a hassle, especially older usersR13R18R47R50

Latest update · v15.7.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Preparations for the 96th annual All-Star Game at Citizens Bank Park

Recurring themes

Ticket Access & Transfer negative
Many users report significant difficulty accessing tickets they've purchased or that have been transferred to them. Tickets frequently do not appear in the app, wallet, or after accepting invitations. This is a critical failure for an app designed for digital ticketing. The developer's notes mention 'preparations for the All-Star Game,' but do not address these fundamental ticket access issues.R4R8R9R10
App Functionality & Stability negative
The app is frequently described as glitchy, buggy, and prone to errors. Users experience issues like blank screens, failure to load, inability to open, and poor performance, especially when trying to receive forwarded tickets or use it with a VPN. This directly contradicts the expectation of a smoothly functioning app.R6R15R20R26
User Experience & Interface negative
The app is widely criticized for being confusing, difficult to navigate, and overly complex, particularly during the ticket purchasing process. Users are often sent between the app, website, and email, and face excessive verification steps. This leads to a frustrating and time-consuming experience.R1R2R103R160
Login & Verification Issues negative
Many users report persistent problems with logging in, resetting passwords, and completing verification steps. This often forces multiple password changes or prevents access to the app entirely, making it a significant barrier to using purchased tickets.R11R12R27R32
Customer Support negative
Reviewers frequently mention non-existent or unhelpful customer support, including useless AI assistants and difficulty finding contact information or getting issues resolved. This exacerbates the frustration caused by the app's technical problems.R24R30R36R44

Who it's for

This app is for MLB fans who are comfortable with digital ticketing and are willing to navigate a potentially frustrating user experience to manage their game tickets and access stadium information R42R131. It is not for users who prefer physical tickets, expect a seamless digital experience, or are easily frustrated by technical glitches and complex verification processes R13R18R55.

Evidence note: The recent reviews skew heavily negative (85.5%), focusing on critical issues with ticket access, app functionality, and user experience. While there are some positive reviews, they are significantly outnumbered and often highlight features that are secondary to the core ticketing function R42R131. The high lifetime rating (4.64) suggests a positive trajectory in the past, but the recent data indicates a sharp decline in user satisfaction, possibly due to recent changes or increasing reliance on the app for critical functions.

Frequently asked

Can I easily access my tickets in the MLB Ballpark app?
Many recent users report significant difficulty accessing their tickets, with tickets often not appearing in the app or wallet even after purchase or transfer R4R8R25R31.
Is the MLB Ballpark app easy to use for buying tickets?
The ticket purchasing process is frequently described as confusing, complex, and difficult, often requiring users to switch between the app, web, and email, and involving multiple verification steps R2R103R160R51.
Does the MLB Ballpark app have good customer support?
Recent reviews indicate that customer support is often non-existent or unhelpful, with users reporting useless AI assistants and difficulty getting their issues resolved R24R30R36R44.
Are there frequent login issues with the MLB Ballpark app?
Yes, many users report persistent problems with logging in, requiring frequent password resets, two-step verifications, and encountering errors that prevent access to the app R11R12R27R55.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Excited: These tickets are wonderfully priced and would love to watch the game here
  2. [R71] 5/5 · US Streamlined, official, best price: I had a very easy experience buying tickets for a baseball game and getting a ticket for the parking lot. App worked well to show all tickets on game day. Prices for baseball tickets were much better than those I saw on major ticket sellers
  3. [R42] 5/5 · US The app: Love the mlb ballpark app. Keeps my records for games I’ve been too. Helps find all the best concessions and an easy place to keep all the tickets
  4. [R112] 5/5 · US Surprised!: Love the tracking of games I attend and how easy it is to see my teams schedule. The MLB is lacking in comparison although not apples to apples.
  5. [R131] 5/5 · US Fantastic App For My Personal Memory Maker: I love that it is so easy to navigate and the interface is so smooth. Quickly find my tickets or even upgrade before the game if I decide to. I add all my pictures from each game. Able to look back at the years I’ve taken my family all the way back to my daughter’s first Pirates game :) ♥️
  6. [R178] 5/5 · US Home run: This app is the best! Love having access to all our tickets in one one spot and being able to forward the tickets is so convenient!
  7. [R119] 5/5 · US Tickets: It was so easy to transfer tickets!
  8. [R148] 5/5 · US Easy: Easy to receive tickets, forward tickets, and use tickets.
  9. [R286] 5/5 · CA Very supportive app: I recently could not access my ticket on this app, upon emailing customer service (which it was very easy to find the contact information, rare for companies these days) and I had my issue fixed within the same day. Mutual respect is hard to find between customers and companies nowadays but I’m glad this app doesn’t have that issue!
  10. [R4] 1/5 · US Jr: I paid for parking as well as game tickets. I see the game tickets but the app doesn’t show me the QRCode for the parking
  11. [R8] 5/5 · US Purchased Ticket Access: Often unable to access and transfer purchased tickets for home and away games. Little said about how long such processing should take. Too much clutter on the app obscures ticket procedures. The virtual “Ticket Assistant” is a cruel joke. You should be able to access what you paid for when you pay for it.
  12. [R9] 5/5 · US Tickets: Can’t find my tickets
  13. [R10] 1/5 · US Rays app: Every time I use this app, it is horrendous. One of the worst apps I’ve ever seen developed. I’m trying to have additional tickets sent to me and I have tried it numerous times. Very frustrating.
  14. [R2] 1/5 · US Why bother…: This is one of the worst sites I have ever used. I will always go to an alternate site. The site would not let me buy 1 ticket in an area where there were two together. Then when I found a grouping of 4 seats it let me buy one but wait…it would not accept me Visa saying that I needed to add more info but everything was entered (there was no place for the CCV) so I had to back out and
  15. [R103] 3/5 · US Confusing: Tough to figure out buying tickets and parking switching between app, web and email separately. It probably works fine but not sure what I paid for or even how to provide the information when trying to get into the game. Web, email, mlb app or where for everything?? Needs good instructions of what to do to park and what to do to get to seats.
  16. [R160] 3/5 · US Extremely complex: What a terrible way to buy tickets to a baseball game. You must go all over the app to locate seats, choose them, and pay for them. At every step of the way MLB forces you to verify your identity. They’re worse than a bank. Then comes the delivery. You better get down on your knees and pray the tickets show up on your phone. I’m going to stop now. I can’t say enough bad things a
  17. [R51] 1/5 · US Way too hard: Very difficult app to navigate purchases. Sends you back and forth to Ticketmaster… finally gave up!
  18. [R6] 2/5 · US Glitch: Needs work
  19. [R15] 1/5 · US Check ins: When I try to check in it sends me to safari and tells me to download the Ballpark app where I just was.
  20. [R20] 1/5 · US App doesnt work: Used it once and now it just doesnt work. Fix it please
  21. [R26] 2/5 · US Doh!: Open the app and just stare at a white page that never loads. Good work.
  22. [R11] 2/5 · US Annoying: It’s annoying to have to use an app once you already bought the tix. I use this app frequently but every time I purchase new tickets I always have to verify my address w a two step verification reset my password update the app., etc. Luckily, I know better to check to make sure the tix were delivered before I go into the game or I’d be fumbling on my phone at the gate for ten minutes ju
  23. [R12] 1/5 · US USELESS!!!: This is the single worst app I have ever used. It will not send a verification code to finish install and there is NO app support.
  24. [R27] 2/5 · US Can’t reset email or credentials: Looks like a good app but I used another email address because it’s been a while since I used the app and when I ‘get started’ it says there is an error. I e deleted and reinstalled the app but same thing happens
  25. [R32] 1/5 · US Pain in the you know what: This was a major hassle just to buy parking. Verifications did not work initially. Now I have yet another app on my phone to delete in a few hours.
  26. [R24] 1/5 · US Horrible App: Avoid if you can. Their tech support is nonexistent and they totally control communication at their leisure.
  27. [R30] 1/5 · US Purchased but can’t receive tickets: I bought tickets and downloaded the app and made an account. Still can not access my tickets and trying to use the help function on the app is terrible.
  28. [R36] 1/5 · US Trash: I ordered 2 tickets on the Reds website. I checked my account to see the tickets. The homepage doesn’t load and only shows an error. The tickets don’t appear even when I verify my email. I contacted customer service who did nothing except tell me to contact the Reds organization. I don’t know what the Reds are going to do about fixing your trash app! Update: the game is tomorrow and I sti
  29. [R44] 1/5 · US Horrible site: I bought 4 tickets and I can't get to them. I've followed all their instructions and I can't get to them. No one to call. AI rep they use is useless
  30. [R37] 1/5 · US Personal information hostage: Want to go to game? You just need to have a smartphone, download an app, provide DOB?, Mobile Phone#, and email address. Why is this information required to attend a baseball game and what a terrible customer experience. A paper ticket was much easier.
  31. [R49] 1/5 · US Why? Do you need my phone number.: It’s required to give out your phone numbers for some reason for this app. I don’t know why this product needs it, other than, to be hacked and my phone number to the open public.
  32. [R13] 1/5 · US Tired of the Hassle: Tired of all the aps and passwords. Ticketmaster, MLB Ballpark, white Sox…..not worth the aggravation!!!! Just give me 2 physical tickets. I know, I’m old.
  33. [R18] 1/5 · US This app sucks: Go back to paper tickets
  34. [R47] 4/5 · US Bring back paper tickets: Now
  35. [R50] 2/5 · US Need paper tickets!!: 30 minutes trying to get my tickets!!
  36. [R1] 1/5 · US Unnecessarily difficult: Booo
  37. [R25] 1/5 · US Receiving tickets: First time Using the app. Bought a ticket online. They send me the ticket. First I couldn’t confirm my email and there were no other options. So I used another email. Finally confirmed. Got a text message saying to accept my tickets . I accepted . My tickets are not in my wallet or anywhere. This is ridiculous
  38. [R31] 1/5 · US Where are my tickets: Can never get my tickets to populate in this app. Nothing seems to ever work. Money on tickets gone, and the actual ballpark won’t let me in without the digital ticket barcode that is supposed to be on this app.
  39. [R55] 1/5 · US Too much bs: Way too much BS. Was almost impossible to get logged back in after being away. You have to be a coder to get into the app.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store