Union Bank & Trust Mobile

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Bank app: This is an amazing app it allows me to look at my funds on my phone which is very useful
2. [R4] 2/5 · US App Issues: The app is alright for checking balances and transferring money, but other functions there seems to be a major hiccup. Whenever I try to use the Zelle function, the page rarely populates. This happens on both mobile and desktop. I moved around to different MiFis and tried a hardline connection to try and eliminate network issues, but I can rarely get the Zelle page to populate; it just
3. [R5] 5/5 · US Easy: Works great for us, easy to make changes and review accounts !! Wish all apps were this user friendly .
4. [R25] 5/5 · US Easy: It’s easy to just open my phone and see how much money I have
5. [R9] 5/5 · US Simple App: Works great for me
6. [R12] 5/5 · US Easy to navigate: It’s easy too navigate the app.
7. [R17] 5/5 · US Works Great!!: Very easy to use!!
8. [R14] 5/5 · US App: Like having control and information at my fingertips
9. [R22] 5/5 · US Convenient: I don’t know what I would do without this app
10. [R36] 5/5 · US UBT App: An exceptionally convenient way to do one’s banking business!
11. [R2] 4/5 · US Great for UNL: This app is great for UNL students, especially with the sign-up bonus! The savings accounts are lacking quite a bit after graduation, but I really like their current 12-month promotional “Money Market Account” that has an interest rate of 3.45%, which is the highest for non-CD accounts. I’ll likely be looking elsewhere for a long-term high-yield savings account, but otherwise this
12. [R3] 2/5 · US Slow: Extremely slow when loading transactions or account balances.
13. [R6] 1/5 · US The app is always down: The app has issues almost every week and becomes inaccessible. Really frustrating.
14. [R68] 1/5 · US Slow app performance: This app is so slow and non responsive so many times. Other banking apps are much better. Don’t understand why UBT wouldn’t build a better app.
15. [R69] 2/5 · US App often times takes forever to load.: Recently, the app frequently takes a very long time load...I don't understand why.
16. [R33] 3/5 · US Good UI, but WiFi problems: Easy to use- however, oftentimes gives me prompts that the internet isn’t sufficient and refuses to log in, even though I have a perfectly good internet connection
17. [R43] 1/5 · US Unreliable: This app mostly but sometimes even with full bars and or connected to a secure WiFi it will not load and just spins.
18. [R79] 1/5 · US Periodically Doesn't Work: Will regularly continue loading for minutes straight just to tell you an error occurred. During these times you can't check your balance, or log in with password or fingerprint. Massive issue I can't wait to see get ignored.
19. [R230] 3/5 · US Connectivity issue: I like the app when it works but so many times I get an attention message - You do not have network connectivity. Please check your connection and try again. This happens when I have full cell phone strength and can also be connected to a Wi-Fi.
20. [R18] 1/5 · US Zelle: Zelle app has lot of problems, app crashes when we open directly, when we tried a payment it went on hold and asked to contact customer support but unable to reach customer support. Totally disappointed
21. [R58] 1/5 · US Cannot use Zelle: The app is really bad. Whenever I try to use Zelle through the app, it kicks me out. Super inconvenience!
22. [R93] 1/5 · US Worst “upgrades” I’ve ever seen.: This app used to be so easy to use and stream lined, now it’s horrible. Who updates an app just to make it HARDER to use?
23. [R150] 1/5 · US TWO YEARS LATER: Took y’all TWO YEARS to finally update your mobile app. We’ve been begging for TWO YEARS???!
24. [R163] 2/5 · US Bad update: I’ve used the app for a few years now however they decided to “update” their app to much dismay. In my opinion, it was not an update, it was a down grade. The app doesn’t perform consistently and isn’t integrated well for day to day use. I wish they would return to the old system because I don’t see the benefit of the current operating system. Along with poor operation, the app is just
25. [R168] 1/5 · US Awful: Who is developing this? It gets worse with each update. Everyone in my family agrees it’s awful, not user friendly and half of the time the numbers split between 2 lines. I assume your letting a junior high class develop the software. Gets worse and worse, can’t wait for the next update, it will probably just give me a blank screen. I’m seriously considering taking my business elsewhere bec
26. [R162] 3/5 · US An uncomfortable app: From the moment I started using this app, I felt its overall performance was poor. First, the app's size felt off; I don't know why, but it looks very large! Then, all the operations are incredibly slow. I don't know why, is it due to poor program optimization or slow server response? I can only grudgingly give it three stars. Also, I haven't seen any optimization or upgrades with each update. I remember a much older version was very smooth and comfortable, but this new version is very clunky... making it very uncomfortable. I just wanted to check my balance, but every login and operation is very annoying! I also found that this version doesn't have fingerprint unlock; every login requires a password, which is very inconvenient. I just hope this app can be fully optimized to improve page loading speed and smoothness. Thank you! · translated
27. [R167] 2/5 · US Update needed: Please update the app so I can use faceID for faster login and make the interface suitable for the iPhone X. Other than that I am happy with the app.
28. [R232] 3/5 · US Needs Touch ID: I have used a few banking apps and was surprise to see that this one does not have Touch ID. It makes logging in much faster and easier with Touch ID.
29. [R234] 3/5 · US More user enhancements: The app works for the most part, but the experience is severely lacking. I need to be able to use the app properly without being prompted for a password after only a few minutes. It also needs Touch ID support for the people who have very long passwords.
30. [R46] 1/5 · US Don’t cash checks on the app: Why would it be an option to cash a check online if it takes longer than 4 days for it to be in my account? I need money and simply have to wait and hope it hits my account. No reliable banking app should have that problem.
31. [R90] 1/5 · US Was great now it’s not: I’ve used this app for a long time and the last 2 weeks I have had major issues trying to make deposits go through. IF it works it’s because I tried at least a dozen times, today it won’t work at all. It’s a huge waste of my time.
32. [R103] 1/5 · US Second gen app just as bad: None of the features work. Impossible to deposit checks from app.
33. [R121] 1/5 · US Mobile deposit not working: Neither the iPhone or iPad will deposit a check...it doesn’t automatically take the picture, I have to do it manually I have the most recent version of iOS and each device and I have deleted the app and reinstalled it on each. Live Chat and phone calls to 833-323-1454 have been a bust Additional information Wednesday: the check is on a flat table on a piece of black
34. [R20] 3/5 · US Payment takes too long to be processed.: I did setup automatic payment every month but every time I tried to pay extra $100 to the principal account before the deadline they generated it as regular payment and I don’t like it.
35. [R78] 3/5 · US Payments: It’s takes several days for account payments to update
36. [R21] 1/5 · US Can’t update: Says I need to update but I click it and then the App Store says it don’t need it. It just keeps doing the same thing
37. [R26] 1/5 · US Stuck in infinite loop: Forced me to update. When I click the Update button in the app, it brings me to the App Store, where the only option is to Open. If I click Open it brings me back to the app where the only option is the Update button. Deleting the app and starting over didn’t work either. Gee, this is great.
38. [R96] 1/5 · US Update won’t let me sign in: I just updated it and i’ve been trying to check my balance for an hour and it won’t let me sign in. I’ve called customer support and all they’ve told me was to delete the app and redownload. That’s no help at all
39. [R157] 1/5 · US iPhone X came out in 2017 and still not update: Really? Been almost three years and y’all still didn’t update the app for iPhone X and above users!!!
40. [R158] 1/5 · US Update the application: The app needs to be updated, it is incredibly clunky, slow, and doesn’t even fit larger displays? This application is TERRIBLE and needs and update ASAP. So many bugs and issues it’s maddening.
41. [R166] 1/5 · US UBT GO: Very disappointed in the quality of the app. I have an iPhone X and it doesn’t fit the screen. It is hard to navigate. Very disappointed.
42. [R174] 1/5 · US Update is unusable on iPhone 7+: The old version of the app looked and worked fine on my iPhone 7+ - not right away, of course, but they eventually got the aspect ratio and resolution correct. But with this latest version, it’s back to being an overscanned, low-res mess because it doesn’t know I’m using a 1920x1080 display. How is that even possible? It’s 2018, AND you had a working version for o
43. [R49] 1/5 · US Awful: This app is useless. When I log in and try to pay a bill, it goes to a loading screen and then nothing happens. I haven’t been able to make a payment successfully without having to use my laptop. It’s 2023. It shouldn’t be this difficult to give you my money.
44. [R76] 1/5 · US Bill Paying is horrible: If you have more than a few dozen payee’s, there is no way to sort the list or search for a payee. Even more of a slap in the face is that there is no default sort order for the list, not even alphabetical. I have to scroll, slowly, through the list looking for the one I want. I have hundreds of payees! Shame on this lazy app design.
45. [R80] 2/5 · US UBT go app: It’s not a bad app providing you get get through. Just tried to login and it said it couldn’t link or something like that.
46. [R149] 1/5 · US Terrible: The app is absolutely terrible. Horrible interface and difficult to navigate. It should be simple to look at your account and withdrawals but it’s quite a process. Also the deposit feature makes it difficult to use and doesn’t work over half the time. On the app it’ll show different withdrawals than on the website. I like go bank local but get with the times and make this app smoother pl
47. [R156] 1/5 · US Feels unorganized: It’s an unpleasant hassle to find my account balance (when it doesn’t even show the cents.) I don’t understand why I have to click through tabs and then a pop up screen. It could be much simpler.
48. [R40] 5/5 · US Zelle: I love the ease of the app. I wish I knew how to access Zelle while using it. I’ve been having to leave the app and go to ubt.com to use Zelle.
49. [R23] 1/5 · US Access: I can’t access through the app since the last update. It says to check my modem and wires but I don’t use a modem or wires to connect to the internet.
50. [R87] 1/5 · US Useless: They must have just done an update because I woke to my app saying “application usage is restricted on this device!” I’ve had the same phone for years. I called and they told me everything was fine and the guy on the phone could use his app just fine. I wiped my phone and used a backup from the day before. Bam! Had access again! Not thinking I forgot to tell it not to auto update. It did