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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Ticketmaster－Buy

60
User verdict / 100 High confidence Divided

Ticketmaster remains a dominant platform for event tickets, praised for its reliability and security, but recent user reviews highlight persistent frustrations with high fees, technical glitches, and a difficult purchasing experience.

4.8★ lifetime (4,084,666) Free to download since 2012 by Ticketmaster L.L.C updated 0.0 mo ago recent negative 76% 120 reviews across 4 regions
Fees & Pricing Technical Issues Bot Detection & Account Access Purchasing Experience Reliability & Trust Customer Support
5★149
4★27
3★61
2★66
1★697
recent reviews across 4 regions, vs the 4.8★ lifetime average

Ticketmaster is widely used for buying and managing event tickets, with many users appreciating its trustworthiness and ease of use for securing seats. However, a significant portion of recent feedback criticizes the app's technical issues, exorbitant service fees, and a frustrating purchasing process that sometimes blocks legitimate users.

What users like

  • Reliable and trustworthy for securing tickets, ensuring purchases are legitimate.R14R25R34R51
  • Easy to use for managing and purchasing tickets once an account is set up.R31R32R45R49
  • Offers access to a wide range of events and good seat options.R45R92R124R130

What users complain about

  • Exorbitant service and add-on fees significantly increase ticket prices.R1R2R8R11
  • Frequent technical glitches, slow loading times, and app crashes hinder the purchasing process.R3R4R6R21
  • Users are often flagged as bots or experience suspicious activity warnings, leading to account blocks and missed ticket opportunities.R13R18R20R37
  • Difficulty with ticket resale, including listings being removed without explanation and inability to sell certain tickets.R1R10R16R24
  • Poor customer service, with unresponsive chatbots and unhelpful support staff.R5R10R37R484
  • Complicated and frustrating purchasing flow, including time-outs, excessive steps, and issues with payment processing.R8R22R27R29
  • Inconsistent app functionality, such as issues with adding tickets to digital wallets, searching by date, or using Apple Pay.R26R28R260R270
  • Mandatory identity verification processes are seen as intrusive and inconvenient.R18R20

Latest update · v273.4

What the developer says changed (the verdict above weighs this against what reviewers report):

We update our app often in order to make it easier than ever to bring you unforgettable moments. Live only happens once! Get the latest version to access all the available Ticketmaster features to buy, sell, and manage your tickets. This version includes performance improvements and bug fixes. Thank you for using Ticketmaster!

Recurring themes

Fees & Pricing negative
Many users express strong dissatisfaction with the high service fees, add-on costs, and overall pricing structure, often referring to Ticketmaster as a 'greedy monopoly'. They feel the fees are disproportionate to the service provided and wish for more transparent pricing.R2R8R11R12
Technical Issues negative
Users frequently report glitches, slow performance, app crashes, and issues with loading or processing tickets. The developer's notes mention 'performance improvements and bug fixes,' but recent reviews contradict this, indicating ongoing problems.R3R4R6R21
Bot Detection & Account Access negative
A recurring complaint is the app's bot detection system, which frequently flags legitimate users, locks them out of their accounts, and prevents them from purchasing tickets. This often involves intrusive identity verification requests.R13R18R20R37
Purchasing Experience negative
The process of buying tickets is often described as frustrating, with issues like rapid time-outs, too many steps, difficulty selecting seats, and payment processing errors.R8R22R27R29
Reliability & Trust positive
Despite the issues, many users trust Ticketmaster for secure and legitimate ticket purchases, preferring it over other platforms. They appreciate the assurance against scams.R14R25R34R51
Customer Support negative
Reviewers frequently criticize the customer service, citing unhelpful chatbots, long wait times, and a lack of resolution for issues like removed resale listings or ticket retrieval problems.R5R10R37R484

Who it's for

Ticketmaster is for users who prioritize a reliable source for event tickets, especially for major events where it often holds a monopoly R2R11. It is suitable for those who value secure transactions and easy digital ticket management R14R25R31R51. However, it is not for users who are sensitive to high service fees, expect a seamless, glitch-free purchasing experience, or require responsive customer support R11R37R484.

Evidence note: The recent reviews skew heavily negative (76.3%), which contrasts with the high lifetime rating of 4.79. This suggests a recent decline in user satisfaction, possibly due to persistent technical issues and fee complaints that the latest update notes did not fully address. The confidence in the negative themes is high due to their prevalence and detailed descriptions across many reviews.

Frequently asked

Why are Ticketmaster's fees so high?
Many users complain that Ticketmaster's service fees and add-on costs are exorbitant, sometimes nearly half the ticket price, and perceive them as unjustified or a result of Ticketmaster's monopolistic position R11R12R17R30.
Can I resell tickets on Ticketmaster?
While Ticketmaster generally allows resale, some users report issues such as being unable to sell certain tickets, listings being removed without explanation, or difficulties with the payout process R1R10R16R24.
Does the Ticketmaster app have technical problems?
Yes, many recent reviews indicate the Ticketmaster app frequently experiences technical glitches, slow loading times, crashes, and issues with processing purchases, despite developer claims of performance improvements R3R4R6R21.
Is Ticketmaster reliable for buying tickets?
Many users consider Ticketmaster reliable and trustworthy for purchasing legitimate tickets, often preferring it over other platforms to avoid scams and ensure ticket security R14R25R34R51.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R14] 5/5 · US Trustworthy- My go to for tix: Trustworthy go-to for tix
  2. [R25] 5/5 · US Quality Entertainment: I am always happy with the quality of the tickets I purchase through Ticketmaster. I am assured that there are no scams and my tickets are secure!
  3. [R34] 5/5 · US For Sure Tickets: Stub hub got me one time never again I only shop Ticketmaster!
  4. [R51] 5/5 · US Always Coming Thru: I trust Ticketmaster to handle my tickets at any of my events. Safe . Easy to find & use
  5. [R31] 5/5 · US Satisfied: I love to have it really easy to manage
  6. [R32] 5/5 · US Mz Kris: Thanks ticket master for quick access the hottest shows in all the cities
  7. [R45] 5/5 · US Quick and easy: Love the options !!
  8. [R49] 5/5 · US Great: Great
  9. [R92] 5/5 · US Ticket site: Always best seats and prices
  10. [R124] 5/5 · US Good to go: Found the exact seats I wanted yay
  11. [R130] 5/5 · US Manilow: Easy transaction. I was able to get some great seats! Looking forward to a super concert!! This will be my 2nd Manilow concert and yhe 2nd concert at the Gas Light Duluth venue. Super venue!!
  12. [R1] 3/5 · US No resale on No Doubt: Not happy that I couldn’t sell my No Doubt tickets for a day we couldn’t go. Bought tickets for another day that everyone could go, and when I went to sell the first tickets, they were unable to sell. I’ve never tried to sell tickets in my life and apparently that’s not a possibility sometimes. Absolutely ridiculous that you can’t sell your tickets for face value or even les
  13. [R2] 3/5 · US Don’t like the fees and that Ticketmaster is a monopoly: See the title. Wish I had a choice of how to buy tickets.
  14. [R8] 1/5 · US Frustrating site to use: I wanted 4 tickets and it was more to buy 4 that buy 2 then go back and get the other 2. I purchased the 1st 2 then went back to get the 2nd two and it seemed like I had purchased then at the last minute it declined. So I did again and the same thing but now the price was higher, declined, 3rd time price even higher, declined. It also forced me to purchase ticket insur
  15. [R11] 1/5 · US Awful Greedy Monopoly: Ticketmaster sucks. They are an awful, greedy monopoly. I hate that service fees are half as much as the ticket. It says it goes to the venue, well they own most of the venues. Total garbage.
  16. [R3] 1/5 · US Just the Worst: Every time it’s such a struggle to get tickets. The vendor I hate dealing with the most.
  17. [R4] 1/5 · US Awful, as usual: Glitchy, kept sending me back to the lobby and saying there were issues then locked me out and say I’d I had to sign out of WiFi or get another device. Worthless as always
  18. [R6] 1/5 · US False advertising: Multiple times have I tried to purchase tickets to go through the reservation line only to be denied with an arbitrary error code.
  19. [R21] 2/5 · US Problems: Seriously I have the app- fine in the past. Screwing up- delays won’t load even rebooted ph and it was a ridiculous two day experience to get tickets. Still worried that my confirmation is actually gone through!
  20. [R13] 5/5 · US Yall be good but: Resale prices absurd and yall know it also when im trying to look and other events and stay on app or website you time me out and block me or say suspicious activity and I have to wait a few minutes then im back on weird overall good on some events
  21. [R18] 1/5 · US Hate this app: App required me to verify my identity with drivers license and photo. That would be great if Ticketmaster used any part of that to eliminate bulk resellers from getting tickets, but they don’t, they just make it a pain for the normal customer
  22. [R20] 1/5 · US BS ID Verification: Locked me out of my account for no reason and refused to allow access until I scanned in my face and ID. Absolutely no reason I should ever have to do this to access the tickets for a show I had already purchased! Ridiculous.
  23. [R37] 1/5 · US Worst support team ever: I got an error message while trying to buy tickets saying there was suspicious activity. I followed the instructions it told me including switching from WiFi to cell data, using a different browser and turning off private relay. Doing so got my account completely blocked from browsing. I called support and waited on hold for 30 minutes for the guy to tell me to re-do all t
  24. [R10] 1/5 · US Resale listing removed and support is unusable: I listed my sister’s Treaty Oak Revival tickets for resale on July 9. Ticketmaster removed the listing that same day without an email, notification, or explanation, and we did not discover it until July 13 after losing four days of selling time. Trying to get help through the app was a mess. The chatbot kept looping through irrelevant articles, froz
  25. [R16] 1/5 · US Peor: Son la peor aplicación para vender tickets no devuelven el dinero no te pagan las boletas al precio que deberían de pagarte las
  26. [R24] 1/5 · US AT: This site is bogus. You wouldn’t allow my wife to purchase resale tickets because you were pushing her to purchase your standard tickets. You need more competition
  27. [R5] 1/5 · US Terrible customer service: I couldn’t pull my tickets up from my e mail confirmation. Tried everything before calling. Gentleman could care less if I retrieved my tickets. A code he sent never came through to my e mail so there was nothing else he could do. Sorry… Really
  28. [R484] 3/5 · GB Dreadful Customer support: I think that the support system is slow, awkward and painful. Just a simple email or phone call would be better. it feels like nothing is being solved, all the conversation are just like dead ends. Where you’re being told that you’re going to be contacted then receive nothing. It feels like you guys have just cheaped out on your customer support for such a big organisati
  29. [R22] 5/5 · US Dove awards: Extremely frustrating ordering these tickets very difficult process missed several seats because it times out so fast!!!!
  30. [R27] 3/5 · US PJ Morton tickets: There are way to many step , pop ups and distractions and you don’t know for sure if you got the tickets and there’s all that insurance mumbo-jumbo so I don’t I don’t see any kind of barcode or anything so I don’t even know if I have my tickets to be honest
  31. [R29] 1/5 · US Time limit during purchase: By the time I got all my info entered and varieties the charge with my credit card company, my time limit expired and I had to go through the process a second time.
  32. [R26] 2/5 · US Search by date: Idk how this has been broken for the history of the ios app but you can’t select done after searching a date so that just doesn’t work.
  33. [R28] 1/5 · US Can’t load pass into wallet even with Face ID: This is seriously annoying to no end!! Why is this such a headache for? I have tried everything and still can’t even my ticket into the wallet.
  34. [R260] 3/5 · GB Doeant use apple pay: Cant pay using apple pay so have to add card details manually
  35. [R270] 3/5 · GB Can’t search events by date: Need to look into searching events by date on Apple phones, have been experiencing this issue for months. Never used to be a problem
  36. [R12] 2/5 · US Ticketmaster: The price of fees are too high
  37. [R17] 2/5 · US Almost 5*: I could only afford the service fees for two stars
  38. [R30] 1/5 · US Fees: Expense for no reason.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store