Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Moovit

55
User verdict / 100 High confidence Divided

Moovit is a widely used public transit app that offers generally accurate routing and real-time updates, but recent user experience is significantly hampered by an overwhelming number of intrusive ads and frequent inaccuracies in bus schedules and ETAs.

4.6★ lifetime (58,618) Free to download since 2012 by Moovit App Global LTD updated 0.5 mo ago recent negative 49% 120 reviews across 4 regions
Ads Accuracy & Data Usability Customer Service & Billing
5★418
4★35
3★58
2★101
1★382
recent reviews across 4 regions, vs the 4.6★ lifetime average

Moovit is a popular app for navigating public transportation, praised by many for its ease of use and ability to provide routes and schedules. However, a recent surge in full-screen advertisements and persistent issues with inaccurate real-time data and schedules are frustrating users and diminishing its reliability.

What users like

  • Effective for finding public transport routes and schedules in unfamiliar citiesR1R8R11R130
  • Provides real-time updates and alternative options, helping users manage missed connectionsR4R42R44R46
  • Generally easy to use for route planningR8R70R51

What users complain about

  • Excessive and intrusive full-screen ads significantly disrupt the user experience, often blocking critical information or freezing the appR12R14R15R17
  • Frequent inaccuracies in bus arrival times, schedules, and route information lead to missed buses and extended waitsR2R3R21R43
  • Customer support is difficult to reach and often unhelpful for issues like blocked accounts or ticket problemsR7R20R102
  • Some users report unexpected charges for premium services or difficulty canceling subscriptionsR27R32R41R124
  • Limited service availability in some regions or for specific transit linesR6R48R64R105

Latest update · v5.195.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Discover a smarter, more personalized commute with our new AI-powered Moovit+ features: • AI Search – Find the best route in seconds • Best For You – Personalized routes based on your preferences • Smart Weather – Routes adapted to weather conditions • Tight Transfer Alerts – Avoid stressful connections Moovit+ : get the commute that works best for you

Recurring themes

Ads negative
Many users complain about the overwhelming number of full-screen, unskippable, and poorly placed ads that frequently interrupt app usage, often at critical moments, making the app frustrating and sometimes unusable for quick information. Some feel it's a 'bait and switch' to push users towards a paid subscription.R12R14R15R17
Accuracy & Data negative
A significant number of recent reviews highlight issues with inaccurate bus times, schedules, and live tracking, leading to missed connections and extended waits. Some report outdated route information or missing stops. This contradicts the developer's notes about 'AI-powered' features for personalized and smart routes.R2R3R21R40
Usability mixed
While many find the app easy to use for general navigation, others report issues like the app not updating times, glitches that erase saved addresses, or difficulty using it with accessibility features like VoiceOver. The sheer volume of ads also makes the app hard to navigate.R8R11R12R15
Customer Service & Billing negative
Users report poor customer service, with no one answering support lines or being directed to websites without resolution. Issues include blocked accounts, tickets not being sent or retrieved, and unauthorized charges for premium subscriptions.R7R20R27R32

Who it's for

Moovit is for public transport users who need route planning and schedules, especially in unfamiliar cities R11R130. It is not for users who require highly accurate real-time data for critical connections, or those who are easily frustrated by frequent, intrusive advertisements R19R36.

Evidence note: The recent reviews skew heavily negative, particularly concerning ads and data accuracy, which contrasts with the high lifetime rating. The developer's notes mention new AI features, but recent reviews do not reflect an improvement in accuracy or a reduction in ads; in fact, some premium users still report bad AI and ads R77.

Frequently asked

Is Moovit free to use?
Moovit is free to download and use, but the free version is heavily monetized with numerous full-screen ads that users find intrusive and disruptive R15R19R36.
How accurate is Moovit's real-time information?
Many recent reviews indicate that Moovit's real-time bus arrival times and schedules are frequently inaccurate, often showing times 5-10 minutes earlier than actual arrivals or providing outdated route information R3R21R43.
Does Moovit have good customer support?
Based on recent reviews, Moovit's customer support is generally poor, with users reporting difficulty reaching support, unanswered calls, and unhelpful responses for issues like account blocks or ticket problems R7R20R77R102.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Transit easy: Moovit is great for transit schedules!
  2. [R8] 5/5 · US Buena aplicación: La mejor aplicación me funciona a la perfección a donde quiera que voy Rápida y fácil de usar
  3. [R11] 5/5 · US Honestly a great app for public transport users: Top tier app tells me what routes to take and is up to date on which routes aren’t in use. It’s basically like Google Maps but will just tell you which bus to take and when.
  4. [R130] 3/5 · US Useful While on Travel in a New City: I don’t need this app where I live, but find it useful occasionally, when in a city where I am not familiar with the local public transportation system. Though, I normally only use it for a few days a year. It would be nice to have a more granular licensing model that doesn’t require canceling a subscription to stop using it, especially when the app is no l
  5. [R4] 5/5 · US Public transport: Most the time following the schedule,drivers very polite.
  6. [R42] 5/5 · US I can count on Moovit!: I trust to get the right information when I need it. Did I miss my bus? I get the latest update and I missed it, other options to get where I want to go. 💙
  7. [R44] 5/5 · US No car?? No worries!!: I’m a transplant from NYC, and good reliable transit was a top priority for moving to Buffalo. I LOVE THIS APP! I have never gotten lost (yet), and love knowing ahead my departure and arrival times. Moovit has been invaluable to this old lady 🥰.
  8. [R46] 5/5 · US Bus: Always on time
  9. [R70] 5/5 · US Easy to use: Easy to use even for a non-technology boomer like me!
  10. [R51] 5/5 · US Moovit: La mejor aplicación que pueda existir para las personas q no sepan usar mapa con esta no hay perdedora en ningún lado la mejor si dudas la recomiendo al mil👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻
  11. [R12] 1/5 · US Unreliable and full of ads: Not only is this app wrong with ETAs constantly, but it’s impossible to navigate because of the incessant advertisements.
  12. [R14] 1/5 · US Ads: The ads make it pretty hard to navigate
  13. [R15] 1/5 · US Horrible App: The app is useful if you could quit having continuous apps popping up w/o having to upgrade for a fee, that don't even let you put in your information properly, because the ads keep blocking you. It doesn't always give you a chance to put a certain date and time each time you want to find out what the schedule for the next day or two would be.
  14. [R17] 1/5 · US Overrun with Ads: Used to be good. Now bloated with ads and requests to pay for service. Bait & Switch, it’s a joke now. Deleting it.
  15. [R2] 1/5 · US Your app sucks: It’s not updated
  16. [R3] 1/5 · US Inaccurate data: I’ve used this app since August of 2025 and it has never failed me until June. The bus data is inaccurate, the busses never arrive on the scheduled time and there’s NEVER accurate data. Fix your app!!
  17. [R21] 1/5 · US Incorrect bus pick up times: The app always gives a time that is 5-10 minutes earlier than when the actual bus arrives so you have to stand and wait an extra 5-10 minutes
  18. [R43] 3/5 · US Mejoras: Deben actualizar sus rutas y buses, ya que hay algunos que estan mal o no pasan donde dicen, y se desvían, deberían tomarlo muy en cuenta
  19. [R7] 3/5 · US Great until it’s not: The app worked great at first for paying for busses until it blocked my account for no particular reason. No one answers the support phone number so there appears to be no way to fix it.
  20. [R20] 1/5 · US Ticket disappeared: I inputted my email and phone number and the ticket was never sent to either and it took my money. Terrible customer service I called and they drag you on with robots for 5 mins until eventually ending the call and saying you can find everything on their website.
  21. [R102] 2/5 · US Can’t retrieve Ticket for public bus: Can’t pull up my ticket and you all won’t replace it cause I bought it months ago and don’t remember when But I Will Look on my SSI Card to see when I purchased it. I can’t even purchase a ticket cause you all say I have one and can’t get one until that one expire so I want to use it and it won’t pull up when I push Yickets
  22. [R27] 1/5 · US Stay Away - Sneaky Thieving App: I downloaded Moovit while I was in Türkiye and never agreed to a Moovit+ account. Now I’m being charged monthly and apparently have been doing so for the last several months. Garbage business model, stealing from people.
  23. [R32] 1/5 · US Charge for app: Ridiculous that. Had to pay $11.99 for this app that I only used to give me information not a ride. Don’t use it.
  24. [R41] 1/5 · US Data stealer: I installed this app and it immediately asked for credit card info while saying that the Moovit app is free. I got charged for two different services I never wanted.
  25. [R124] 2/5 · US Subscription: I have payed for the yearly subscription twice because when I change SIM cards it resets the app and doesn’t let you renew a subscription. It has happened again and I will not be paying for it again for the third time.
  26. [R6] 1/5 · US No service in Greece: I downloaded the app to my phone to find a way to get to Kalamata from the Athens airport and got a message saying “no service for this location “. Disgusting.
  27. [R48] 4/5 · US Good but I can’t find Osaka: I really like this app but I think they should put more countries in and put more cities and train systems in Japan as there are barely any train transport in the Japan section including Osaka which I can’t find at all. Moovit, Japan has a lot more public transport other than buses and ferries so I think you should add more cities to the Japan section.
  28. [R64] 2/5 · US Needs update: Desperately needs API update in DC, where I live. Can’t trust it for other cities now…
  29. [R105] 1/5 · US Gives fake estimates: Does not work for Porto Portugal
  30. [R40] 2/5 · US There is no stop at Albertsons St on Sherman way: There is NO stop at “Albertsons St” and Sherman Way in Van Nuys CA. I was instructed by your system to go there! The busses refused to stop, and one opened her door abd told me that “THERE IS NO STOP AT ALBERTSONS ANYMORE! Ijt was only temporary during g construction abd that THE NEAREST BUST STOP IS AT SHERMAN WAY and VAN NUYS BLVD!! I sure hope
  31. [R19] 2/5 · US The ads: I get the free version needs ads, but why so damn many? It’s every other thing I do there’s an ad. Are you all really that low on funds that we have to see ads every time we do anything in this app? I’ve nearly missed crucial information waiting on the ads to finish if they don’t freeze the app and forces me to exit and hope I’m at the right bus stop. Man I hate how corporate decisions ki
  32. [R36] 1/5 · US ADS GALORE: WAY too many fullscreen ads that you have to sit through. Every time I search something, FULLSCREEN AD. Every time I preview a route, FULLSCREEN AD. Sometimes I need the information urgently, FULLSCREEN AD. I minimize then reopen the app, FULLSCREEN AD. It has become unbearable. I understand monetization but these is ridiculous.
  33. [R45] 3/5 · US Won’t update times: Like the app and live updates, yet if I open the app to check the bus at 8am, even if I close, refresh, and restart app, it continues to show the 8am suggested bus time even when I’m looking 20 minutes later! Obviously can’t take the bus that has been gone for 20 minutes, and can’t then see what I should take.
  34. [R77] 3/5 · US Good but needs customer service: I have Premium Moovit, and it’s so much better than other options. But the AI is incredibly bad, and I can find no help desk. Right now, the app is telling me to start my trip by driving several miles to a station, instead of just walking 0.5 miles to a station. (!)

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store