Taco Bell Fast Food & Delivery
The Taco Bell app is currently experiencing significant functionality issues, with many users unable to place orders or process payments, despite a history of positive reviews and recent developer updates claiming bug fixes.
Recent user reviews indicate a sharp decline in the Taco Bell app's functionality, with widespread reports of payment processing errors, order placement failures, and login issues. While some users still praise the app's interface and rewards, the overwhelming sentiment is negative, contradicting the developer's recent update notes.
What users like
- Some users find the app's interface well-organized and easy to use for ordering and customization.R129R134R136R199
- The app offers exclusive deals and rewards not available in-store, which some users appreciate.R96R171R186R35
- A few users report positive experiences with fast service and friendly staff when using the app for pickup.R25R81R179R191
What users complain about
- Many users cannot place orders due to payment processing failures, cart issues, or general app errors.R7R9R10R15
- The app frequently selects the incorrect store location, even with location services enabled, leading to order mix-ups and wasted time.R11R18R22R28
- Users report being constantly logged out or having difficulty signing in, sometimes requiring email/SMS verification every time.R6R47R60R67
- Rewards and deals are perceived as poor, inconsistent, or devalued compared to other apps, with some users not receiving earned rewards.R1R41R43R67
- There are frequent reports of orders being canceled or incorrect, with no customer support for refunds or issues.R38R50R51R54
- The app requires frequent updates, which can be time-consuming and often do not resolve existing issues.R6R12R77R92
- Some users experience issues with specific menu items not being available in the app or customization options being removed.R4R14R39R63
- Notifications are often described as excessive or spammy, with limited options to manage them.R61R93R145R239
Latest update · v8.90.2
What the developer says changed (the verdict above weighs this against what reviewers report):
From soft shell errors to hard shell success
Recurring themes
Who it's for
This app is currently for users who are extremely patient with technical issues and are willing to troubleshoot frequently, or those who primarily use it for browsing the menu and are not reliant on its ordering or payment functions R3R7. It is not for users who expect a reliable, seamless ordering experience or responsive customer support R50R58.
Evidence note: The recent reviews skew heavily negative, with a high concentration of complaints about core functionality like ordering and payment. While a few positive reviews exist, they are outnumbered and often acknowledge minor flaws, suggesting the lifetime rating of 4.66 is not reflective of the current user experience. The developer's release notes for v8.90.2 mention 'soft shell errors to hard shell success,' but recent reviews directly contradict this, indicating ongoing and severe issues with ordering and payment.
Frequently asked
Why is the Taco Bell app not processing payments?
Does the Taco Bell app have good rewards?
Why does the Taco Bell app keep logging me out?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R129] One of the best-made fast food apps!: Great menu organization, fantastic rewards interface. Love that it supports Apple Pay, and that it automatically gives you the check-in code when you’re physically at a Taco Bell. Only con is a bit too many upsell popups.
- [R134] Good app: Definitely one of the better fast food apps everything is easy to find and no annoying pop ups is a huge plus
- [R136] Best fast food app by far: Out of all the main fast food chains, I think this app is hands down the best organized, with the right customization options. Only issue I have is that the chili cheese burrito went away again.
- [R199] Struggling: I really like the app for the most part. Fairly easy to use and user friendly. My main issues is I cannot see how many items are in “my bag.” It makes it difficult to order multiple of an item because I don’t know how many I already have in my cart. I’ve tried force closing, uninstalling the app, reinstalling, logging out/in. Nothing seems to work. My spouses works just fine, not sure
- [R96] Needs Location Confirmation Prompt: The app is easy to use and offers specials you cannot get in the store. The one irritating thing is that it saves the last location you ordered from and even when you are 30+ miles from that location it assumes you want to order from that store. The app needs to confirm that you want to order from a store away from your current location - like so many other fast
- [R171] Thanks to UPSIDE app: I haven’t eaten at Taco Bell in years until I saw a deal for 35% cash back on the Upside app! I ended up driving 25min to the nearest Taco Bell just because that’s too good of a deal to pass up! The Taco Bell app seems good. Pretty standard though there were some really great deals that were online exclusives.
- [R186] Best fast food app: Best app for ease of ordering and amazing deals they randomly give you. Would give it 10 stars if I could.
- [R35] My favorite: I’m always happy when it’s lunchtime because I get to order all my favorite items from the Taco Bell fast food and delivery app it’s always fun because there are such great deals and the food is delicious and the bonuses make me feel really acknowledged from all my commitment to this amazing establishment thank you, Taco Bell
- [R25] Great service: People are always smiling to greet me like family Great way to start a day! Capn Salty 🤩
- [R81] Mia: Was very polite and efficient greeted me at the window with a smile was nice to see someone who looked like she enjoyed her job
- [R179] Amazing: I love the app Taco Bell is one of my favorite places to eat I go there very often the workers are always so sweet and kind they work fast I’ve never waited a long amount of time to receive my food the app is wonderful I love it
- [R191] In-line Tacobell is awesome in Tuscaloosa Al: Good service
- [R7] Hiccup processing payment: Haven’t been able to actually place an order for maybe a year now? Used to work fine, but has decided it doesn’t want to process an order. Have tried at various locations and reinstalled the app to no avail. Fix yo app
- [R9] Useless: The app hardly works. I’ve had to go in and erase my payment that’s been used many times and re enter it for it to take my order. This has been my experience almost every single time I use this app.
- [R10] Can’t Place Order: I can add items to my order, but the “view my bag” never shows. Restarting phone, reinstalling app doesn’t fix the issue. Extremely frustrating.
- [R15] Horrible: Takes the money but then will tell me there was a hiccup. How is there a hiccup when the money was taken?
- [R11] Constant Mobile Order Issues: There are constant issues using this app. Staff members forget items in orders and there is zero way to refund the forgotten items. You could be in a Taco Bell parking lot and the app will select a different Taco Bell across the city from you. Then staff members are rude when they don’t have your order. This app is the biggest waste of time and money.
- [R18] Extremely difficult to use when traveling: This app does not do a good job of helping you find the Taco Bell that you're probably sitting in their parking lot of, when traveling It's very easy to order at the wrong Taco Bell Difficult to find the Taco Bell because even with precise location turned on in your settings you could be sitting in the parking lot of a Taco Bell and it might tell you th
- [R22] Fix app location tracking: The app should prioritize and remind the user what location to drive to and suggest the closer location. Currently the location just keeps the last location used. I will change my review to 5 stars once this is fixed.
- [R28] Poor: They make it too easy to choose the wrong store.
- [R6] Now need an update every hour-another day, another update. 2 hours to download.: Here we go again, Another day, another update. Two hour process anytime you want to place an order. It’s been a whole day. Time for another update that takes 2 hours to download!!’Needs almost hourly updates. Why can’t you get it right?
- [R47] Sign in doesn’t work by design: The Apple ID sign in system doesn’t work. This is to force users to give Taco Bell their private data. Before some airhead tries to comment-walk me through troubleshooting, save it. I’ve already tried every trick in the book and it still doesn’t work. PHUK TACO HELL’S APP and PHUK THE GOBLINS THAT REMOVE OPTIONS FOR CONTROL.
- [R60] Requires email or SMS login every time: Sadly a change in their app recently forces you to check email or receive SMS just to place an order. As I don’t have email on my phone and if I’m ordering on my phone, I am not at my computer. So deleted the app as it’ll never be useful for me. You’d think there’d be FaceID to retain login info or a Guest option.
- [R67] Complete Scam: This app signs you out every time you want to use it and i have lost all of my “rewards” multiple times, used it for a year i dont even have enough rewards to get a damn taco. Literal joke of an app.
- [R1] The app is bugging: It wouldn’t give me my welcome reward and I’m new to the app never used it
- [R41] Rewards suck now: When you used to get hot tier Rewards, they were great. You could get a cheesy gordita crunch or a Chalupa or things of value. Now it's cheesy fiesta potatoes or a soft taco or a hard taco. They've taken it from items that were actually really good down to items that suck.
- [R43] High prices and no deals. TRASH: The app is decent enough but Taco Bell has the worst “deals” and rewards in the fast food game. Very rarely is there any deals and stuff. Cheesy Gordita churn h price has went up $1 in a year. TERRIBLE!!
- [R38] Delivery Issue: The app uses door dash as a third party delivery and coming across an issue of giving the wrong address do the driver while it shows my location on the app as my address and when covering with driver there were complications as I was trying to go to this specific app to change of delivery or cancel/refund and none whatsoever and it caused the driver to speak rudely as he got impati
- [R50] Don’t Order Delivery: I’ve had two delivery orders cancelled on me with no explanation and they were never refunded. I have reached out via Customer Support 3 times and have never heard back. Taco Bell is literally stealing my money.
- [R51] Horrible horrible: Some how charges never approved show up on this app and they will not reimburse you even after spend an hour trying to get my two dollars back this is insane
- [R54] Ordered: My order was cancelled but I was charged anyway the app asks of you need help with order then has you submit ticket to support who never reaches out. Disputing with my bank asap.
- [R12] Worse and worse: This app just gets worse every update. The devs really want to do stuff so they are breaking the app. On top of Taco Bell no longer being cheap.
- [R77] Stop with the updates: Gotta update every two days. Sick of it! Great app minus the super small plus signs on the taco sauce buttons
- [R92] Terrible: This app is pointless unless you’re so desperate for the freebies they give for using it. It updates frequently, which requires you to sign back in. So that basically means every single time I use it. I have other apps that update that don’t require me to sign back in every time. If your app developer can’t figure that out, fire them and get someone who can. Secondly, the doesn’t get mad
- [R4] 7/9/26 Frozen Baja Blast now showing NOT available: Title: if you can’t or won’t provide my Frozen Baja Blast at my preferred Foxcroft Avenue, Martinsburg,WV. I’ll be damned if I order any more from YOU! 7/2/26. I see the regular Baja Blast but I want FROZEN!!! Title: Tried a g a I n! Tried to separately add to my bag. I see it but Everytime I tap, nothing happens. I’m losing my patience!!! T
- [R14] Removal of sauces: Removing the option to take away sour cream on an item in a supreme luxe box is crazy
- [R39] They keep taking away things I like: Pretty simple, there was a combo I use to love and they took it away. Found something similar I liked. They took that away too. The only way I can get what I like is it spend twice as much for what it work have been as a combo. Sad to see it go
- [R63] Good when it actually works: The app is clean and runs well, but unfortunately, you could be done and making a full order and it will not tell you that location is out of that item until you’re trying to check out. Furthermore, if an item is not available, it does not specify which item or modification to your order is not available forcing you to either pick completely new options or a new locati
- [R61] Too many ads: Constant notifications driving me mental
- [R93] Turn off promotion notifications: I wish this app had the ability to turn off the promotion notifications without turning off order notifications.
- [R145] Us: tacos forever GOODBYE: Wtf is up with this notification? Just gonna turn push notifications off. Drown your marketers in diablo sauce.
- [R239] Too many spam notifications: Tried it. Ordered once with app. Wouldn’t let me turn off notifications without turning off all my general notifications. Deleted app. Annoying. Not worth the trouble.
- [R3] App is broken: App does not work in any capacity
- [R58] Customer support simply just doesn’t respond to you: Order was delivered incorrectly and no reply from taco bell’s support after submitting two requests for a refund…. pretty shady
- [R19] Unusable: Order takes way to long to go through and if you use a different app it wont submit the order theres been so many times where my order hasnt gone through and i walked all the way to the store and they dont have my order because the order never went though
- [R17] Payment doesn’t work: Haven’t been able to order TB for weeks now. Every time I get to the payment section it just spins and spins and spins. Tired of it. Instead I just go Nextdoor to BK where their app works.
- [R21] Cannot Checkout: App doesn't let you check out no matter what you do. All it does is pop up the message "Uh Oh, there was something wrong checking out with your cart". Haven't been able to place any order for weeks. Pathetic.
- [R75] Slowly Going Down Hill: Used to love the app untill they slowly got rid of all the good food rewards. Now it seems pointless to earn points as nome of the rewards seem worth it 😭
- [R138] No rewards or offers?: Honestly of all the food apps I’ve gotten (it’s nice being able to order ahead) Taco Bell’s has to be the worst. Other apps at least have consistent rewards or that one offer that never goes away. Taco Bell though, there’s nothing at all. If I’m to give them benefit of the doubt then it’s probably a bug that they haven’t fixed. Hopefully they fix it soon, I’m sure there’s o
- [R70] Not convenient: Make the App several versions backward compatible. Every time i use the app i have to log in. Every time i log in i have to wait many minutes for email
- [R83] Good until updates: They need to stop logging me out. Most aggravating thing with this app. Your login sucks, doesn’t work half the time. Stop logging me out and let me use the app as usual. Besides that works great.
- [R65] Stealing money.: Order was cancelled with no reason providdd and didn’t refund my money
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store