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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

TQL Carrier Dashboard

55
User verdict / 100 High confidence Divided

The TQL Carrier Dashboard app receives praise for its ease of use and efficiency in managing loads, but recent updates and persistent issues with privacy, excessive tracking, app stability, and low-paying loads are causing significant frustration among drivers.

4.9★ lifetime (53,957) Free to download since 2012 by Total Quality Logistics, LLC updated 0.6 mo ago recent negative 31% 120 reviews across 2 regions
Privacy & Tracking App Functionality Load Rates & Payment Communication & Calls Company Practices
5★163
4★4
3★10
2★7
1★72
recent reviews across 2 regions, vs the 4.9★ lifetime average

The TQL Carrier Dashboard app is designed to help carriers manage loads, with many users appreciating its simplicity and effectiveness for tracking and communication. However, recent reviews highlight numerous technical issues like incorrect load displays, frequent app resets, and excessive battery drain, alongside concerns about privacy and the company's business practices regarding rates and communication.

What users like

  • Easy to use and efficient for managing loadsR8R21R38R49
  • Good for new carriers and hot shot industryR5R6R46
  • Facilitates communication and tracking for some usersR16R26R31
  • Offers good loads and pay for certain routes/situationsR7R10R15R58

What users complain about

  • App frequently displays the wrong load or resets search informationR12R28R59R150
  • Excessive tracking drains battery, overheats devices, and raises privacy concernsR62R81R84R89
  • Frequent calls from TQL agents despite using the app for trackingR27R83R94R128
  • Low pay rates and issues with detention pay or reimbursementsR50R80R97R147
  • App crashes, freezes, or fails to update location, leading to finesR45R53R67R72
  • Lack of essential load information (e.g., pick/delivery times, price, temperature)R153R175R150
  • Company accused of dishonest practices, including double brokering and not honoring TONUR33R96R111R126
  • The app is not compatible with tablets or landscape modeR131

Latest update · v10.1.7

What the developer says changed (the verdict above weighs this against what reviewers report):

We’ve introduced a new tracking workflow to make it easier to get started and stay compliant while on a load. • A simplified, step-by-step tracking setup to reduce confusion and improve completion • Clear guidance throughout the workflow so you know exactly what’s needed • General performance improvements and bug fixes

Recurring themes

App Functionality negative
Many users report critical app malfunctions such as displaying incorrect load details, resetting search filters, frequent crashes, freezing, and issues with location tracking, which sometimes leads to fines. The latest update is even described as making the app 'useless' by some.R12R28R45R53
Privacy & Tracking negative
A significant number of reviews express strong concerns about the app's intrusive tracking, which is reported to run continuously in the background, drain battery rapidly, overheat devices, and potentially monitor other phone activities like battery level, photos, and even keystrokes. Users feel forced to use it and resent the perceived invasion of privacy.R17R62R81R84
Communication & Calls negative
Despite the app's tracking capabilities, many drivers complain about excessive and frequent phone calls from TQL agents, sometimes every 30 minutes, asking for location or load updates, which is seen as redundant and disruptive.R27R83R94R128
Load Rates & Payment negative
Numerous carriers report that TQL offers very low-paying loads, often below $1 per mile, making it difficult to cover fuel costs. There are also complaints about issues with detention pay, reimbursements, and TQL not honoring TONU.R41R50R80R96
Company Practices negative
Beyond the app, many reviews criticize TQL's business practices, accusing them of being dishonest, lying about load details (like weight), double brokering, and having poor customer service. There's even a serious accusation of racism.R33R34R41R64

Who it's for

This app is for owner-operators and carriers who frequently work with TQL and need a tool for load management and tracking, especially those new to the industry or in the hot shot sector R5R6R46. It is NOT for drivers concerned about privacy, those who experience device performance issues from apps, or carriers seeking high-paying loads and reliable communication from brokers R17R62R80R83.

Evidence note: The recent reviews skew heavily negative, contradicting the lifetime 4.9-star rating. Many positive reviews are very brief and generic, while negative reviews provide specific, detailed complaints. The developer's notes mention a new tracking workflow and bug fixes, but recent reviews indicate ongoing and new issues with tracking, app stability, and load display, suggesting these fixes may not have fully addressed user concerns R12.

Frequently asked

Does the TQL Carrier Dashboard app track my location and other phone data?
Yes, many users report that the app constantly tracks their location and may access other phone data like battery level, photos, and even keystrokes, leading to significant privacy concerns and rapid battery drain R62R81R84R89.
Are the load rates offered through TQL competitive?
Many recent reviews indicate that TQL often offers low-paying loads, sometimes less than $1.01 per mile, which drivers find insufficient to cover expenses R50R80R133R147.
Does the app help reduce phone calls from TQL agents?
Despite the app's tracking features, many users report that TQL agents still make frequent and excessive phone calls, sometimes every 30 minutes, which drivers find annoying and redundant R27R83R94R128.
Does the app have technical issues?
Yes, numerous users report significant technical issues including the app displaying incorrect load information, resetting search filters, frequent crashes, freezing, and problems with location updates, which can sometimes lead to fines R12R28R45R59.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] 5/5 · US Best: Precise user friendly
  2. [R21] 5/5 · US Efficient: Saves drivers time updating
  3. [R38] 5/5 · US So easy, so easy: This app does everything. Because of this app, I do 99% of my work with TQL. Thank you guys!
  4. [R49] 5/5 · US Great: Easy to use
  5. [R5] 5/5 · US Hot shot rocket freight: Great company is All I can say especially if your in the hot hot shot industry. Good job folks. It’s been my pleasure most days
  6. [R6] 5/5 · US Manager: I hear and read about TQL many unwanted words not belonging to them the best Company ever Do not forget to the one who help while you don’t have nothing TQL Friend of New carriers keep the hard working
  7. [R46] 5/5 · US Simple and Easy: Love what TQL does for new carriers !!! Love the simplicity of the app!
  8. [R16] 5/5 · US Carrier: I really enjoy working with TQL it a professional atmosphere great service
  9. [R26] 5/5 · US App: Good app for tracking. Easy way to
  10. [R31] 5/5 · US Communication: Company does a great job
  11. [R7] 5/5 · US Owner: When you know what you do , tql can pay good money..nice app Tql carrier dash board
  12. [R10] 5/5 · US TQL: TQL are really good people to work with I can get round trip loads or what ever I need and want to go
  13. [R15] 5/5 · US Loads: Good loads Good price TQL is best
  14. [R58] 5/5 · US Loads: Great load board for box trucks
  15. [R12] 2/5 · US Wrong load: When you click on a load to view and quote a completely different load opens. You have to keep opening different loads until you get the one you want. This has been happening for a long time. Fix this!
  16. [R28] 1/5 · US FIX YOUR APP!!: Haven’t been able to book a load because your app is messed up. When I click on a load, another one shows up
  17. [R59] 3/5 · US App resets: Every time you switch from TQL app to any other app or even home screen and you go back to tql dashboard it resets your search information. You have to repeat and input all of the load search info from before to be able to book a load. Very frustrating and time consuming.
  18. [R150] 2/5 · US App really needs development: First, app takes so much data even couple minutes browsing drains your iPhone battery. Second, app even can’t preserve your search on freight finder page. You go update your current load and you need put all search criteria again. Waisted time. Third, app has minimum data on load. No required temperature, even wrong pickup or delivery points. You made possibility to
  19. [R62] 1/5 · US Overheats device and causes glitches: The app runs continuously in the background, which causes my device to overheat and glitch frequently. It seems to be tracking constantly, which drains the battery quickly and affects overall performance. While tracking is essential, it would be great if the app were optimized better to prevent excessive resource usage. Hoping for an update to fix these issues
  20. [R81] 1/5 · US Will cook your phone battery: App uses too many resources, background app refresh, gps tracking, literally will cook your phone in a matter of minutes. Macro point is much better, doesnt require all the resources. As a company driver I am being forced to use this app, and its absolutely draining and cooking my battery, first time i was forced to use it i couldnt even even touch my phone it was s
  21. [R84] 1/5 · US Constantly tracking: The issue is the app has been tracking my phone and all activity through the app. I never mind to share my location in the app but not positive to let the app use my location permanently. Tracking dry battery from 100 to 20% in 4 hours (hadn’t been use the phone during this period to check how it will go).
  22. [R89] 1/5 · US Very intrusive: Stop looking at my photos and battery level! Keeps tracking even after load is complete. Trl is one of the cheapest brokers out there. Why would you rate this garbage any higher the 1 star!?
  23. [R27] 5/5 · US Worried: Stop calling so much
  24. [R83] 1/5 · US Stop calling drivers: It’s cool app and service. But, PLEASE STOP CALLING TO DRIVERS EVERY time you can whatever you want to and ask your stupid questions! We are people too. Sometimes we are sleeping after long driving hours or doing our job. IF you have booked load negotiate to dispatchers or brokers please. Drivers already have all information they needed!!! Do ask drivers your stupid questions
  25. [R94] 2/5 · US Love the app: Love the app just wish they wouldn’t call as much.
  26. [R128] 1/5 · US 😩😩😩🤮🤮🤮: Nothing but looses the don’t want a pay and the want to work for them thé calling drivers every 30 minutes even you download the app they bunch of ignoring people this is not a company to work for they nothing but looses
  27. [R50] 3/5 · US #SAYNOTOCHEAPFRIGHT: Saw a load on TQL Dallas,Tx to Orlando,FL 1.01 cpm ridiculous
  28. [R80] 1/5 · US Low pay: Loads are low pay. Reason they target new authorities.
  29. [R97] 1/5 · US TQL didn't pay: My truck got technical issue, need to repower to finish the deliver. I completed 90 percent job. But TQL just pay $500. Total is $2300. Keep far away TQL.
  30. [R147] 1/5 · US Terrible company: The worst rates stay away
  31. [R45] 1/5 · US Keeps crashing: Can’t get available loads now.
  32. [R53] 1/5 · US Very bad: This app is not working, not recommended
  33. [R67] 1/5 · US Garbage: This is the most useless app I have ever seen nothing works it’s an constant circle of accept this and that and nothing works
  34. [R72] 1/5 · US Always get stuck: Always gets jammed when logging into the app. Does not work properly.
  35. [R153] 3/5 · US Almost good: Literally the only broker app that won’t post pick and delivery times for loads. Need to block their number unless you need to talk to them because they call you all day asking if you have a truck available in a place where you don’t have a truck. They are trying to be efficient I suppose but it’s really gross when your trying to drive, they almost always get it wrong Still put fa
  36. [R175] 3/5 · US Load board don’t show price: Would be a 5 star but I literally have to call on every single load I want to acquire on just to get price.
  37. [R33] 1/5 · US Benjamin: Sends rate con hour before pickup then drops you from load and claims it’s you the carriers fault then they won’t give you that load any more even after you’ve been hauling the same load for 4 years on time everytime damage free . Talk about an untrustworthy person .
  38. [R96] 1/5 · US Careful with this guys: Careful with this guys fellow drivers. They don’t want to pay sometimes and won’t honor Tonu even when shippers, costumers or TQL made the mistake.
  39. [R111] 1/5 · US Double Brokering: This company was once busted for double brokering loads and they are still doing it stealing from working Drivers.
  40. [R126] 1/5 · US 0 star: TQL is a very dishonest company that plays dirty games and does not fulfill its financial obligations
  41. [R131] 1/5 · US Not compatible with tablets: App does not on tablets in landscape mode
  42. [R17] 1/5 · US POS people: Do not know privacy they do not want they want to take money from us if we don’t download their tracker, but we can’t charge them for using our devices. I am sorry it doesn’t work just one way. It’s gotta go both ways. The worst company ever worked for or load
  43. [R41] 4/5 · US Worst load you can ever get and cheap they pay and they lie about the weight of the load: They lie about the load weight time. They don’t pay good and they don’t care even if you’re overweight. And they don’t pay good just stay away from them.
  44. [R34] 1/5 · US Cheap: Bunch of con artists. Typical broker that taken advantage of the trucking industry
  45. [R64] 1/5 · US Racist: Found out this company is just racist and won’t work with people they ASSUME are Hispanics. They won’t work with me because a representative of my company reached out and he happens to have a Hispanic accent even though we are all American citizens. They said they work with new carriers so I called to get set up with a carrier packet and they put my company on the BLACKLIST saying they ma
  46. [R133] 1/5 · US Scam!: Scammers! They lie about everything, delivery date, time, also they pay less than $1 per mile.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store