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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

SignNow

65
User verdict / 100 High confidence Divided

SignNow is praised for its ease of use and efficiency in document signing, especially for small businesses, but recent reviews highlight significant issues with pricing, unexpected charges, and app functionality on mobile devices.

4.5★ lifetime (17,650) Free + in-app purchases since 2012 by airSlate, Inc. updated 0.1 mo ago recent negative 33% 120 reviews across 4 regions
Pricing & Charges Mobile App Functionality Ease of Use Account & Support Issues
5★574
4★61
3★31
2★27
1★307
recent reviews across 4 regions, vs the 4.5★ lifetime average

SignNow simplifies sending and signing contracts, making it a valuable tool for many users. However, a significant portion of recent feedback points to frustrating problems with unexpected subscription charges, limited functionality on the mobile app compared to the desktop version, and various glitches that hinder the user experience.

What users like

  • Easy and efficient for sending and signing documentsR1R4R9R15
  • Preferred over competitors like DocuSign for price and features by some small businessesR11R43

What users complain about

  • Users report unexpected and high charges, including annual subscriptions after free trials or for basic functionsR6R36R51R52
  • Mobile app has limited functionality and is not as user-friendly as the desktop versionR3R12R32R136
  • Frequent glitches, crashes, and issues with saving or updating documents on the appR3R18R79R92
  • Difficulty editing documents, adjusting font sizes, or sending to multiple usersR12R21R32R124
  • Problems with account access, cancellation, and customer support responsivenessR5R14R33R71
  • Annoying pop-ups and a clunky user interfaceR29R68R130R170
  • Limitations on the number of forms/invites that can be sent dailyR26R51

Latest update · v15.26.1

What the developer says changed (the verdict above weighs this against what reviewers report):

- Bug fixes and stability improvements Thank you for using signNow! We're constantly improving our application and streamlining flows with regular updates. Install the latest update for the signNow app to access the latest features, tools, and workflows. If you need our help or have any issues, please visit https://support.signnow.com

Recurring themes

Pricing & Charges negative
Many users report being unexpectedly charged high fees, often annual subscriptions, after free trials or for basic functionalities they believed were free. Some feel the pricing model is a 'scam' and too expensive for occasional use, especially compared to previous models or competitors. The developer's notes do not address pricing concerns.R6R36R51R52
Mobile App Functionality negative
The mobile app is frequently criticized for being clunky, slow, and having limited functionality compared to the desktop version. Users experience issues with zooming, editing fields, font sizes, saving documents, and general glitches. The developer's notes mention 'bug fixes and stability improvements' but recent reviews contradict this, indicating ongoing problems.R3R12R18R32
Ease of Use mixed
While many users find SignNow easy to use for basic signing tasks and appreciate its efficiency, others describe it as difficult, complicated, and not user-friendly, especially on mobile. Specific complaints include issues with editing, sending to multiple recipients, and navigating the interface.R1R4R9R11
Account & Support Issues negative
Users report difficulties with account deactivation, inability to cancel subscriptions, problems logging in, and unresponsiveness from customer service. Some also mention issues with documents not appearing or being sent correctly.R5R14R33R71

Who it's for

SignNow is for small businesses and individuals who need a straightforward way to send and sign documents electronically and value an alternative to more expensive enterprise solutions R11R43. It is particularly useful for those who appreciate a simple and efficient process for basic document signing R1R9R15. Skip if you are looking for a free service, as many core functionalities require payment R52R331. Also skip if you rely heavily on a fully functional and glitch-free mobile app, as it often falls short compared to the desktop version R3R136.

Evidence note: The recent reviews skew significantly negative, particularly regarding pricing and mobile app issues, which contrasts with the high lifetime rating. This suggests a recent decline in user satisfaction or changes in pricing/app performance that are not reflected in the overall historical rating. The developer's notes are generic and do not specifically address the widespread pricing or mobile app functionality complaints.

Frequently asked

Is SignNow truly free to use?
No, while SignNow offers a free trial, many users report being forced to pay for subscriptions, often annual and expensive, to access core functionalities like exporting or saving signed documents, even when they only need to sign one document R6R36R52R331.
How does the mobile app compare to the desktop version?
The mobile app is generally considered to have limited functionality and be less user-friendly than the desktop version, with users reporting issues like glitches, difficulty with zooming and editing, and a lack of certain features R3R12R32R136.
Can I edit documents after filling them out?
Some users report difficulty editing documents after they have been filled out and saved, often requiring them to upload a fresh file and refill it entirely R12R814.
Are there issues with unexpected charges or cancellations?
Yes, many users report being unexpectedly charged for annual subscriptions after free trials or for services they didn't intend to purchase, and then face significant difficulties canceling their accounts or obtaining refunds R6R51R58R71.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US Great addition to my business: This makes sending contracts a breeze
  2. [R4] 5/5 · US Easier than the other signing program: Simple
  3. [R9] 5/5 · US Eric: Very easy Very efficient
  4. [R15] 5/5 · US Great App.: I’m not the most tech savvy guy but I use this app all the time and have never had a problem. It’s simply to use and beats faxing documents back and forth way we used to.
  5. [R11] 5/5 · US Better than Docusign: I run a small real estate business and don't need all the enterprises solutions that Docusign has. Docusign kept increasing prices on me for everything and its customer support is not helpful. SignNow has the best solutions for me, it's easy to use and they have won my business.
  6. [R43] 5/5 · US Customer: Great, used them for years! Way better than competitors!
  7. [R6] 1/5 · US Terrible app terrible recurring charges: Just needed to sign a doc. Got charged $95. Terrible scam
  8. [R36] 1/5 · US Too expensive: I only need to sign and fill out one document. But I’m supposed to pay for a whole year of this subscription .what BS
  9. [R51] 1/5 · US My $180 Subscription Turned Into $540: ★☆☆☆☆ I was a loyal SignNow customer for years, paying approximately $180 annually for what I reasonably understood to be an e-signature service that allowed me to send documents as needed. The company has now moved to a dramatically different pricing model. What used to be effectively unlimited document-signing usage is now limited to 100 signing invites p
  10. [R52] 1/5 · US Useless: I was able to filled out a document that was emailed to me and when I want to share it to my email to send it back I am being forced to pay 19.00 or 29.00 monthly when I choose free service. I do not like this at all uninstalling right now
  11. [R3] 1/5 · US App has glitched have to use pc: The only way to avoid filling out an entire document and not be able to finish. It is to do it on a PC. I don’t know why you guys make an app that doesn’t work on phones plus the zooming in and out is horrible.
  12. [R12] 2/5 · US Could be better: When I fill out paperwork on my end and then save it, I can’t go back into it and edit the edits that I made. Even if I have to anyone else to have it signed. It’s very frustrating. I have to upload a brand new fresh file and refill out the entire thing. You also have to adjust every single font size
  13. [R32] 1/5 · US Clumsy iphone execution: iphone setting do not correspond to pc settings. Creates a rather unprofessional looking documents with a bunch of different font sizes
  14. [R136] 3/5 · US Great price!: Pleasantly surprised at the ease of use and great price! The app does not have the same functionality as the desktop version. Very limited.
  15. [R18] 1/5 · US Why?: I Sigman document and save it but the file doesn’t update to the signed version.
  16. [R79] 1/5 · US Bryan: It glitches way too much. Is there anything to do to fix it? Let me know.
  17. [R92] 2/5 · US App is clunky: Suddenly stops letting me complete fields. Have to exit and go back in via invite to continue. App doesn’t allow user to apply themes (branded invites) that have been set up on the web.
  18. [R21] 3/5 · US Improve: There is no way for me to send the same document for same signature to multiple users. What I mean by that if I want two people sign in the same signature spot or review and approve the same document agreement, I have no way to send one e-mail to multiple people so a document appears in their mail box to sign as their own document. I have to send multiple an e-mail per person with the sam
  19. [R124] 2/5 · US It’s decent: Issue with resizing when in document, can’t click the resize and drag drop, have to edit the horizontal and vertical axis independently and takes a bit of practice, however when you get the box right and aligned, you go to sign and the signature or text moves up slightly over the wording for the signature line or w/e line is just above it to sign so it get covered with the signature,
  20. [R5] 5/5 · US Business: Not allowing me change my email
  21. [R14] 1/5 · US FANTASTIC: my account deactivated but being billed
  22. [R33] 1/5 · US Help! I can’t get the document I signed to send to my insurance company!!: This app just runs me around in circles. I signed my documents, but then couldn’t get a copy to send to my insurance company. The app keeps asking me to create a new password rather than letting me log in or download a copy of the document.
  23. [R71] 1/5 · US Cancellation hassle: I went to cancel my account and there is no place to do so, that I can see, on the app. I reached out to customer service. They asked me questions that had a link, link was broken. Went to the Help FAQ, FAQ says to go to “my account“ I did that and there’s still no option to cancel. Why?
  24. [R29] 2/5 · US Clunky spammy: Difficult to use. Constantly asking for app. Money on multiple pages.
  25. [R68] 1/5 · US SignNow is not user friendly: Too rigid and too complicated to use. You can’t even do anything meaningful with their free account before they start pushing you to pay. How do I know if it actually works for me if I don’t try it. Unless if you want to waste your money is when you go for this. 0 rating 🤢
  26. [R130] 2/5 · US Clunky app experience. Update: keeps regressing 🫠: Update: Well we got it folks. It is even worse now. Two popups after signing each doc I didn’t ask for. Rating covered by download link. Why would I want to download every signed doc? Should I not trust my e-sign solution? 🤯🤬, Lots of sync confirmations popup and so on. Docs presented on mobile phone are not zoomed it optimally so each doc you
  27. [R170] 1/5 · US Who designs this?: It is AMAZING how poorly this and docusign are. It is truly amazing to me how bad these platforms are. How are they in business? I just dont understand how these companies operate sooooooo poorly but still exist. I use the 7 day trial. Since logging in for the first time. I have had 7 pop ups thrown at me. I am already annoyed having to draft a complex document. What does s
  28. [R26] 3/5 · US Limited: Just found out I’m limited on how many forms/invites I can send daily. Never had that problem with other vendors like DocuSign.
  29. [R331] 3/5 · GB Doesn’t work unless you pay.: The app itself is great, super easy to use and navigate, although when I go to signing a document and to export it so I can send it to a client it says I need to pay, even if I want to save it to my device… So realistically yes you can sign any document you want but unless you can we won’t let you export or save the document which you signed… All I keep getting is “si
  30. [R814] 3/5 · AU Needs more functions: After saving the doc we need to be able to edit it such as date mistakes.
  31. [R58] 1/5 · US WTF ???: I was Charged $95 for the Annual Upgrade and it keeps saying that I need to Upgrade!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store