Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

GoodRx

75
User verdict / 100 High confidence Loved, with caveats

GoodRx is highly praised for its significant prescription savings, often beating insurance prices, but recent updates have introduced frustrating user interface issues and some users report difficulties with online consultations and cancellations.

4.8★ lifetime (697,900) Free to download since 2011 by GoodRx, Inc. updated 0.2 mo ago recent negative 4% 120 reviews across 1 regions
Cost Savings Ease of Use User Interface Frustrations Online Consultations Account Management
5★224
4★11
3★4
2★3
1★8
recent reviews across 1 regions, vs the 4.8★ lifetime average

GoodRx is a widely used app that helps users find significant discounts on prescription medications, often making them more affordable than with insurance. While many users laud its savings and ease of use, recent complaints highlight issues with repetitive 'are you human' checks, app crashes, and problems with online consultation refunds and account cancellations.

What users like

  • Provides significant savings on prescription medications, often cheaper than insurance.R3R4R5R11
  • Easy to use for finding and applying discounts.R15R19R21R22
  • Beneficial for individuals without health insurance or those in transition.R4R16R24R36

What users complain about

  • Frequent 'are you human' checks make the app frustrating and time-consuming to use.R23R209R244
  • Issues with online consultations, including being told to see a primary doctor after paying and difficulty getting refunds for untreatable conditions.R37R139
  • Difficulty canceling subscriptions or stopping recurring charges, with some users reporting charges for unused accounts.R52R155
  • App crashes during messaging.R154
  • Some pharmacies do not accept GoodRx coupons, requiring users to shop around.R21R31
  • Lack of features like changing pharmacy state or easily managing reminders.R14R180
  • Customer service is unresponsive for some users.R193

Latest update · v9.2.0

What the developer says changed (the verdict above weighs this against what reviewers report):

This latest version of the GoodRx app has a bunch of nifty new improvements and a few fixes. Thanks for being a part of the GoodRx family.

Recurring themes

Cost Savings positive
Users consistently praise GoodRx for its ability to provide significant discounts on prescription medications, often making them more affordable than using health insurance. Many report saving hundreds or even thousands of dollars.R3R4R5R11
Ease of Use positive
Many reviewers find the app easy to navigate and use for looking up medication prices and obtaining coupons. However, recent updates have introduced friction points.R15R19R21R22
User Interface Frustrations negative
Recent updates have led to significant frustration due to repetitive 'are you human' sliders and glitches that force users to repeatedly confirm they are not a bot. Some users also report difficulty navigating the app and finding features.R1R23R209R244
Online Consultations negative
Users have had negative experiences with online consultations, paying for services only to be told they need to see a primary doctor or urgent care, and then being denied refunds.R37R139
Account Management negative
Reviewers struggle with canceling subscriptions and stopping recurring charges, sometimes for accounts they no longer use or never activated. There are also complaints about unresponsive customer service regarding these issues.R52R155R193

Who it's for

GoodRx is for individuals seeking to save money on prescription medications, especially those without health insurance, between jobs, or whose insurance doesn't cover certain drugs well R4R16R24R36. It is also suitable for Medicare users who find GoodRx cheaper than their Part D plans . It is not for users who are easily frustrated by repetitive security checks or who rely heavily on online consultations that may not lead to treatment or refunds R23R37R139R209.

Evidence note: The recent reviews show a clear contrast between the long-standing positive sentiment for savings and new frustrations with app usability and customer service issues, which aligns with the 'recent-negative' signal. The developer's notes mention 'nifty new improvements and a few fixes,' but recent reviews directly contradict this by reporting increased issues like repetitive 'are you human' checks and crashes R23R154R209R244.

Frequently asked

Does GoodRx save money on prescriptions?
Yes, GoodRx frequently saves users a significant amount of money on prescriptions, with many reporting prices that are much lower than their insurance co-pays or even hundreds of dollars in savings R4R5R17R77.
Is the GoodRx app easy to use?
While many users find the app generally easy to use for looking up prices and getting coupons, recent updates have introduced frustrating 'are you human' sliders that appear frequently, making the experience less smooth for some R15R23R209R244.
Can I get a refund for online consultations if I'm not treated?
Based on user reviews, getting a refund for online consultations where treatment isn't provided can be difficult, with some users reporting being left unanswered after paying for a consultation that resulted in a referral to another doctor R37R139.
Is it difficult to cancel a GoodRx subscription?
Some users have reported significant difficulty in finding how to cancel their GoodRx accounts or stop recurring charges, even after trying for months R52R155.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Marsha Lee: Excellent savings! Amazing site! Highly recommend!
  2. [R4] 5/5 · US Noah: The greatest app ever created for people without health insurance or in between jobs that offer health insurance. It has saved me thousands of dollars. Thank you GoodRx!
  3. [R5] 5/5 · US GoodRx saves: I have saved lots of money using GoodRx since losing my job. It is a gold mine
  4. [R11] 5/5 · US Great savings!: This is a very easy way to save money on prescriptions. That insurance doesn’t cover or cover as well.
  5. [R15] 5/5 · US Nana: Easy to use and very informative 😊
  6. [R19] 5/5 · US Life saver: This app is so easy to use and definitely comes in handy to get the lowest price for medications. Great savings !! Love it!!
  7. [R21] 4/5 · US Easy to use and saves money: This product is straightforward to use and provides the consumer with considerable savings frequently. The only drawback is that many pharmacies don’t take GoodRx coupons so you have to be willing to shop around a bit.
  8. [R22] 5/5 · US RX help: I really like the convenience of the app.
  9. [R16] 5/5 · US Peace of mind: We have been in transition from one employer to the next these last couple of years and GoodRX gives us the peace of mind that no matter what is happening with insurance, we know we will be able to find and get our medication at an affordable price.
  10. [R24] 5/5 · US Life Saver: Lost my job and health coverage. GoodRx saved me a lot of money on my prescriptions. Not sure if there are coupons for all medications, but it definitely is worth a try.
  11. [R36] 5/5 · US Amazing discount: Great if you don’t have insurance save a bundle
  12. [R23] 3/5 · US Too many hoops: This app has been helpful to me for several years, but it now has annoying “are you human” sliders at every turn. Now it’s just a waste of time. FIRED!
  13. [R209] 2/5 · US No Bot Here: Man, after the 10th time (no joke) of pressing and holding to confirm I’m not a bot I decided to delete the app. I get it maybe twice, but every 2 seconds. No thank you. I even updated the app to see if that would be the problem. Nope.
  14. [R244] 1/5 · US Useless: App is garbage. Keeps asking to hold the screen to confirm you are not a human. Moves forward and then glitches right back to the hold screen to confirm you are a human. Again. And again. And again.
  15. [R37] 1/5 · US Terrible app. Will take your money: Got online consultation just to be told I need to go see a primary care doctor. Ummm isn’t that why I paid to see you? Extremely disappointed and I want my $49 back.
  16. [R139] 1/5 · US absolutely horrible experience: i paid $40 for them to tell me they couldn’t treat my uti and that i needed to go to urgent care instead. when i asked if i could receive a refund since i wasnt receiving any treatment, i was left completely unanswered and instead sent a “discharge” paperwork. wish i could give it 0 stars
  17. [R52] 1/5 · US Horrible: I’ve been trying for so long to stop these charges on my account that I have t had in MONTHS!!! There is nothing it seems I can do to stop my card from being charged for a app/account I’ve never used.
  18. [R155] 1/5 · US Trying to cancel: I’m currently now on Medicare and I have a prescription plan with Medicare. I’m trying to figure out how to cancel GoodRx as I do not need it any longer. It was great the whole time I needed it but for the last six months, I’ve tried to find how to cancel it says cancel anytime but I can’t find where or how to cancel. It would be nice if someone would contact me from GoodRx.
  19. [R154] 1/5 · US Crashing during messaging: The app crashes after I type 9 characters into the message field. Very frustrating
  20. [R31] 5/5 · US Good RX: Is great though it is very tuff being a retired 81 years and having to get my medication from different pharmacies according to the market meaning shopping around such as 90 pills of OMPRAZOLE 40 mg for 3 MONTHS and 60 MODAFINIL 200 pills even through the same pharmacy and in order to complete my prescription medication At 81 it is very hard to keep shopping different pharmacies + pharma
  21. [R14] 4/5 · US Service good but app changes...: I like the service overall, and have no complaint as someone that combines the discounts with existing insurance. However, recent changes to the app have made managing reminders impossible to find. I feel like they might have removed the feature, but the notifications still exist on my phone, with no way to modify or remove them.
  22. [R180] 3/5 · US Need more features: The app is great, but it needs more features, like the ability to change the pharmacy from state to another, in case of being unable (for a reason) to be at the state where the medication is sent. Thanks
  23. [R193] 1/5 · US No one will get back with you: Horrible. Only in it for the money. No one will ever get in touch with you
  24. [R1] 4/5 · US In my experience: I have trouble with navigating this app. Maybe I need practice
  25. [R17] 5/5 · US Good RX is great!: I have insurance and Goid Rx is cheaper than my insurance “Blue Cross Blue Shield”. Good RX 🔥🔥🔥
  26. [R77] 5/5 · US Saved me $60: I had a prescription that was $86 with GoodRX it was $22

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store